# Ericsson NetCloud Mobile

> Mobile management for Cradlepoint NetCloud Service, routers, and endpoints. (iPhone/iPad app by Ericsson Enterprise Wireless Solutions, Inc..)

- Source: https://appshunter.io/ios/app/ericsson-netcloud-mobile/id1448243335 (this page in markdown: same URL + `.md`)
- Developer: [Ericsson Enterprise Wireless Solutions, Inc.](https://appshunter.io/developer/1687263784)
- Category: Productivity, Utilities
- Price: Free
- Rating: 4.80/5 from 549 App Store ratings · 15 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 148 MB
- Languages: American English
- Released: 2019-03-29
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ericsson-netcloud-mobile/id1448243335/reviews.md

## What is Ericsson NetCloud Mobile?

Stay connected to your network no matter where you are using Ericsson NetCloud Mobile. Designed for network administrators, NetCloud Mobile brings essential NetCloud capabilities to your phone or tablet to monitor and manage your network in real-time.

Features
• Track network status and receive real-time alerts
• Monitor device health, signal strength, and usage
• Drill into device details and configurations
• Run diagnostics such as ping, traceroute, and speed tests
• Reboot devices remotely
• View GeoView insights for device location
• Manage users, access, and activity logs

Requirements
• NetCloud Manager account
• Active NetCloud Service Plan

## Key features

- Network status dashboard
- Endpoint status and details
- Usage and signal strength data
- Troubleshooting tools (ping, traceroute, speed test)
- Alerts and activity logs
- Perimeter network visibility

## What do users think of Ericsson NetCloud Mobile?

Overall sentiment: mixed

**Pros**

- 👍 Useful for quick status checks
- 👍 Can see modem status quickly
- 👍 Online status is great
- 👍 Shows important info during support calls (e.g., primary to LTE)
- 👍 Prioritize Ethernet or modem from the app
- 👍 Offers much of the ECM functionality online
- 👍 Can monitor performance and do speed tests

**Cons**

- 🐛 App locks up when clicking managed devices
- 🐛 Unable to get into device details
- 🐛 Keeps saying “The data couldn’t be read because it is missing.” after updates
- 🐛 Mobile site is a nightmare and not optimized
- 🐛 App crashes when switching accounts
- 🐛 Unable to manage devices in NCM app
- 🐛 Lacks current signal strength readings (only 3-day historic)
- 🐛 Devices do not populate, shows an error
- 🐛 App is not ready / doesn't work for populating devices

**Commonly reported bugs**

- App locks up when clicking managed devices
- Unable to get into device details
- Login fails with “The data couldn’t be read because it is missing.”
- App crashes when switching accounts
- Unable to manage devices
- No current signal strength readings
- Devices do not populate, shows an error
- App doesn't work for populating devices

**Most requested features**

- Add ability to move devices into groups
- Add port forwarding functionality
- Add feature to clear configuration for kiosks
- Allow access to router logs
- Improve configuration of alerts
- Display current signal strength readings
- Alerts to come through the app instead of emails

## Recent user reviews (10 of 15)

All indexed reviews: https://appshunter.io/ios/app/ericsson-netcloud-mobile/id1448243335/reviews.md

### 3/5 — Port forwarding

*2024-10-27*

Unfortunately you can’t set up port forwarding in netcloud.

### 1/5 — Locks up now

*2024-09-12*

The app locks up when I click on any managed Cradlepoint device.  I have to force close the app, but I can never get into the details of any managed device.  This used to be a working product.

Cradlepoint running 7.24.60 with latest carrier modem firmware.  iPhone XR, ios 17.6.1.

Latest cradlepoint app available in App Store.

**Developer response:** We are sorry about this glitch! There seemed to be a config issue with some accounts which we have tried to address in the latest release 3.13.1. Can you try to see if things are working for you on this release, else feel free to drop a case with support, and we will try to find resolutions at the earliest possible :) Thank you for the patience!

### 4/5 — Updated review v3

*2024-07-24*

After updating to latest version, unable to login, keeps saying “The data couldn’t be read because it is missing.” Edit: the app has made some major updates towards the right direction to show what is important during a support call, most important to see if device is using primary to LTE. A very useful function is to prioritize Ethernet or modem right from the app. This app needs some QA, user engagement and some great UI/UX designers! Frustrating to have to use it but run into issues when you need to access information ASAP!

### 5/5 — Cradlepoint is awesome!

*2023-12-07*

Cradlepoint is awesome!

### 1/5 — Mobile site is a nightmare and app lacks critical features

*2022-02-21*

We use Cradlepoints in kiosks around the city and while deploying them need to clear the configuration. The current website is awful on mobile and not optimized for any type of use and the app lacks the one feature we need from it. Happy to rate it 5 stars if you can add that feature but until then I’ll just uninstall.

### 3/5 — Needs a Fix

*2021-10-31*

App crashes when I try to switch accounts on my login. Am an administrator for both accounts. iPhone 12 Pro on iOS 15.1

### 3/5 — Updated review v3

*2021-06-12, version 2.9*

After updating to latest version, unable to login, keeps saying “The data couldn’t be read because it is missing.” 

Edit: the app has made some major updates towards the right direction to show what is important during a support call, most important to see if device is using primary to LTE. A very useful function is to prioritize Ethernet or modem right from the app. This app needs some QA, user engagement and some great UI/UX designers! Frustrating to have to use it but run into issues when you need to access information ASAP!

### 1/5 — Needs lots of work

*2020-08-20*

Unable to manage devices in the NCM app

### 5/5 — Useful for quick status

*2020-03-12*

I like being able to check the modem status quickly. Also online status is great. I wish I could get router logs. Its also a pain to configure alerts when my router goes down.

### 3/5 — Decent start but....

*2019-05-25*

The app provides basic insight into your NetCloud deployment but lacks one basic function....there are no current signal strength readings, only 3 day historic. Kinda hard to troubleshoot ongoing issues without this.

**Developer response:** Thank you for your review.  We would love to hear what featuresyou would like see, or use cases we can solve using our app.  We would love to hear from you.  https://customer.cradlepoint.com/s/question/0D53800004sgIQCCA2/mobile-app-feedback-what-featuresfunctionality-would-you-like-to-see-in-the-future-from-the-netcloud-manager-mobile-app

## Frequently asked questions about Ericsson NetCloud Mobile

### What does Cradlepoint NetCloud Manager Mobile do?

This app allows users to manage their Cradlepoint NetCloud Service, routers, and other endpoints directly from a smartphone or tablet. It provides features like monitoring network status, viewing alerts, checking signal strength, and initiating troubleshooting tests remotely.

### What are the key features of this app?

Key features include a network status dashboard with alerts, a list of endpoints with detailed status, usage and signal strength data, geo-location details, troubleshooting tools like ping and speed tests, and visibility into perimeter network and client status.

### Is Cradlepoint NetCloud Manager Mobile free to use?

The app itself is free to download and use. However, to utilize its full functionality, users must have authorized access to Cradlepoint NetCloud Manager and at least one active NetCloud Service Plan.

### What devices is Cradlepoint NetCloud Manager Mobile compatible with?

The app is designed to be used on phones and tablets, providing a convenient mobile interface for network management tasks. Specific operating system compatibility (iOS/Android) is not detailed but implied for mobile devices.

### Who would benefit from using this app?

Network managers and IT administrators responsible for maintaining Cradlepoint networks will benefit most. It offers flexibility to manage critical company resources, ensure network uptime, and increase productivity from any location.

## Version history (last 5 releases)

### 4.2 — 2026-08-06

In the new version of NetCloud Mobile, support for Custom Role is added so that the users with Data Usage permissions are be able to see relevant data in Account and Device dashboard.

### 4.1 — 2026-07-14

In the new version of NetCloud Mobile, we’ve added support for user’s local time-zone. All data and charts will be shown in the time-zone selected by the user instead of UTC. In addition, we’ve included bug fixes to ensure continued stability and reliability.

### 4.0.0 — 2026-06-23

The Ericsson NetCloud Mobile app is rebranded to align with Ericsson’s product portfolio. The update includes branding changes while keeping existing functionality unchanged.

### 3.21.0 — 2026-02-27

In the new version of NetCloud Mobile, we’ve added support for Custom Role users with config management capabilities to be able to “Restore to Default”. In addition, we’ve included bug fixes to ensure continued stability and reliability.

### 3.20.0 — 2025-12-15

In the new version of NetCloud Mobile, we’ve included bug fixes, performance enhancements, and security updates to ensure continued stability and reliability.

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## More apps by Ericsson Enterprise Wireless Solutions, Inc.

- [Ericsson NetCloud Verify](https://appshunter.io/ios/app/ericsson-netcloud-verify/id1476384287)
- [NCX Client](https://appshunter.io/ios/app/ncx-client/id6451453529)

All apps by Ericsson Enterprise Wireless Solutions, Inc.: https://appshunter.io/developer/1687263784

## Related topics

[cradlepoint](https://appshunter.io/ios/topics/cradlepoint) · [cradlepoint netcloud manager](https://appshunter.io/ios/topics/cradlepoint-netcloud-manager) · [cradlepoint verify](https://appshunter.io/ios/topics/cradlepoint-verify) · [ericsson netcloud verify](https://appshunter.io/ios/topics/ericsson-netcloud-verify) · [ericsson](https://appshunter.io/ios/topics/ericsson) · [mobile cloud](https://appshunter.io/ios/topics/mobile-cloud) · [noran mobile](https://appshunter.io/ios/topics/noran-mobile) · [lexar mobile manager](https://appshunter.io/ios/topics/lexar-mobile-manager) · [netbird](https://appshunter.io/ios/topics/netbird) · [mycloud mobile](https://appshunter.io/ios/topics/mycloud-mobile)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*