# eRSP Mobile Connect

> Cloud-based home care software for client management, scheduling, billing, and payroll. (iPhone/iPad app by Kaleida Systems, Inc.)

- Source: https://appshunter.io/ios/app/ersp-mobile-connect/id1203352192 (this page in markdown: same URL + `.md`)
- Developer: [Kaleida Systems, Inc](https://appshunter.io/developer/1203352191)
- Category: Business
- Price: Free
- Rating: 2.80/5 from 191 App Store ratings · 54 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 47 MB
- Languages: American English
- Released: 2017-02-16
- Data updated: 2026-08-31
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/ersp-mobile-connect/id1203352192/reviews.md

## What is eRSP Mobile Connect?

Stay Connected with eRSP!

eRSP is the industry leading, cloud-based, home care software featuring client management, scheduling, billing, and payroll solutions that are easily tailored for Companion Care, Special Needs, Assisted Living, and Skilled Care Service.

With our new app Mobile Connect, stay connected on the go.
- Caregivers can view assignments, enter notes and activities, capture signatures and view attachments.
- Mobile Clocking with GPS distance, accuracy, and a tolerance map.
- Integrated Message Center with real time notifications.
- Caregivers can respond to broadcasts immediately.
- Receive telephony late alerts instantly.
- Resolve alerts and call clients or caregivers directly from the app.

Mobile Connect - Connected to your business.

## Key features

- View assignments
- Enter notes and activities
- Capture signatures
- GPS mobile clocking
- Real-time message center
- Respond to broadcasts
- Telephony late alerts

## What do users think of eRSP Mobile Connect?

Overall sentiment: negative

**Pros**

- 👍 Easy to view information
- 👍 Convenient for job details
- 👍 Positive feedback on new updates (occasional)
- 👍 Good for viewing shifts and broadcasts

**Cons**

- 🐛 Frequent logouts
- 🐛 Slow loading times
- 🐛 GPS issues (finding location, timing in/out)
- 🐛 Login difficulties (multiple verifications, password required every time)
- 🐛 App crashes/closes unexpectedly
- 🐛 Offline errors
- 🐛 Inconsistent performance after updates
- 🐛 No horizontal support for iPad
- 🐛 Keyboard issues (no return key)
- 🐛 Data loss (notes, agenda)
- 🐛 Inability to print check stubs
- 🐛 Poor support/unresponsive company
- 🐛 App not working on iPad
- 🐛 Privacy concerns (24/7 location monitoring)
- 🐛 Inability to clock in/out
- 🐛 Does not work for clients/administrators only
- 🐛 GPS denied errors
- 🐛 Site address errors
- 🐛 One-dimensional functionality
- 🐛 Incomplete app for client access

**Commonly reported bugs**

- App logs users out frequently
- GPS takes a long time to find location or fails to find it
- App requires multiple verifications to log in
- App requires password entry every time
- App crashes or closes unexpectedly, especially when clicking on client names
- App shows 'offline' or fails to load
- Updates cause performance issues and bugs
- iPad version lacks horizontal support and keyboard functionality
- Keyboard lacks a return key
- Notes and care notes lose information when going back
- Agenda data is lost
- Unable to print check stubs
- Company support is unresponsive or unhelpful
- App does not work on iPad
- Location services are monitored 24/7, even when app is closed
- Unable to clock in or out
- GPS location denied errors
- Site address errors ('site not found')
- Calendar fails to load
- Assignments not showing
- App closes when clicking on a patient's name
- App asks for eRSP site address
- App kicks users out when selecting a client
- App does not rotate on iPad
- App shows 'service unavailable'

**Most requested features**

- Fix the password bug/require login every time
- Improve GPS functionality
- Allow Face ID login
- Add a help section for forgotten logins
- Enable horizontal mode for iPad with keyboard
- Add a feature to see missed activities/clients
- Improve the hours worked calculation section
- Allow clients to use the app
- Add a client portal
- Allow printing of check stubs
- Improve app rotation on iPad

## Recent user reviews (10 of 54)

All indexed reviews: https://appshunter.io/ios/app/ersp-mobile-connect/id1203352192/reviews.md

### 4/5 — Frustrating waste of time

*2025-11-11*

This app is a joke logs me out gps takes forever and can’t find me so no can time in or out. It was running great till update then boom, drama, drama. 
Fix it.

### 5/5 — They fixed it

*2025-07-13*

Yay back to being awesome. No log in issues

### 1/5 — The update just made it difficult/longer to log on

*2025-07-09*

My employer uses this app for employees to clock in/out and with the last update just made it difficult/longer to log in. It logs you & have to go through 3 verifications now. Fix it please!!!!

### 1/5 — logs me out

*2025-07-09, version 6.6.0*

It keeps logging me out of the app even though I have the ‘stay logged in’ option toggled on

### 1/5 — Awful

*2025-07-07*

You have to log in every time you get on the app. Their last update screwed everything up. It is slow. Just a pain to deal with.

### 1/5 — App

*2025-07-04, version 6.6.0*

Have do sign in every time and get a passcode its annoying

### 1/5 — Please fix password bug asap

*2025-07-03*

Hello! It is incredibly annoying and inefficient to have to type my password every time I need to open the app to do my work. Please fix as soon as possible. It is slowing down the workflow for every single colleague of mine as well

### 2/5 — Glitchy app

*2025-07-02, version 6.6.0*

New update logs you out too often. Used to be better when logging in with Face ID

### 1/5 — Update is worse

*2025-07-02*

The new update from late June 2025 keeps logging me out on my shifts, and I have to re-enter my passcode. Somehow it didn’t take my clock-in time either, and I got a late alert. The app worked fine before the update.

### 2/5 — Use to be good

*2025-06-29*

I use this app for work, with the last update that happened the week of June 26th, I use to be able to just login with my Face ID on my iPhone, now it logs me out and I have to type in my password, I even added my password to auto fill and it now is 3 more steps just to log in where before the Face ID would log me right in and I would be able to navigate the app. I am happy to update my review once this update it resolved. Thank you.

## Frequently asked questions about eRSP Mobile Connect

### What does eRSP Mobile Connect do?

eRSP Mobile Connect is a mobile application designed for home care agencies. It allows caregivers to manage their assignments, record client visit details, capture signatures, and utilize GPS-enabled clocking for accurate time tracking. The app also facilitates communication through a real-time message center and provides instant alerts.

### What are the key features for caregivers?

Caregivers can view their daily assignments, enter detailed notes and activities performed during visits, capture client signatures for service confirmation, and use GPS-based mobile clocking. They also benefit from a real-time message center for instant notifications and can respond to broadcasts and resolve alerts directly within the app.

### Is eRSP Mobile Connect free to use?

The provided information indicates that the app has no in-app purchases or ads, suggesting it is likely a companion app to a larger eRSP software solution. While the app itself may be free to download and use, access to its full functionality is typically tied to a subscription or license for the eRSP cloud-based platform.

### What types of home care services does this app support?

This application is tailored for various home care service types, including Companion Care, Special Needs care, Assisted Living services, and Skilled Care. Its features are designed to be flexible and adaptable to the specific needs of these different care settings.

### How does the mobile clocking feature work?

The mobile clocking feature utilizes GPS to accurately track caregiver arrival and departure times. It incorporates distance accuracy and a tolerance map to ensure reliable data. This helps agencies maintain precise records of service delivery for billing and payroll purposes.

## Version history (last 5 releases)

### 6.13.0 — 2026-08-24

bug fixes and improvements

### 6.12.0 — 2026-06-29

bug fixes and improvements

### 6.11.0 — 2026-05-12

bug fixes and improvements

### 6.10.0 — 2026-04-14

Bug fixes and improvements

### 6.9.30 — 2026-03-10

Bug fixes and improvements

## Apps similar to eRSP Mobile Connect

| App | Rating | Price | Category |
| --- | --- | --- | --- |
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| [Therap](https://appshunter.io/ios/app/therap/id417024848) | 3.3 (453) | Free | Business |
| [symplr Access](https://appshunter.io/ios/app/symplr-access/id904432520) | 1.2 (409) | Free | Business |
| [MatrixCare for Home Care](https://appshunter.io/ios/app/matrixcare-for-home-care/id1453583795) | 2.4 (18) | Free | Business |
| [HHAeXchange](https://appshunter.io/ios/app/hhaexchange/id883673336) | 3.1 (2,138) | Free | Business |
| [BlueSky Mobile Caregiver App](https://appshunter.io/ios/app/bluesky-mobile-caregiver-app/id583921988) | 2.1 (52) | Free | Business |

## Related topics

[ersp mobile connect](https://appshunter.io/ios/topics/ersp-mobile-connect) · [ersp](https://appshunter.io/ios/topics/ersp) · [ersp mobile](https://appshunter.io/ios/topics/ersp-mobile) · [caretaker connect](https://appshunter.io/ios/topics/caretaker-connect) · [servtracker mobile home care](https://appshunter.io/ios/topics/servtracker-mobile-home-care) · [cfs mobile](https://appshunter.io/ios/topics/cfs-mobile) · [access care mobile](https://appshunter.io/ios/topics/access-care-mobile) · [odessa connect](https://appshunter.io/ios/topics/odessa-connect) · [kiwanis mobile](https://appshunter.io/ios/topics/kiwanis-mobile)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*