# Esaad Card — user reviews > 54 indexed App Store user reviews of Esaad Card by Dubai Police General HQ, rated 3.30/5 from 14 ratings. - Source: https://appshunter.io/ios/app/esaad-card/id1475890066/reviews - App overview in markdown: https://appshunter.io/ios/app/esaad-card/id1475890066.md - Rating breakdown: 5★ 7 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 5 ## Newest reviews (13 of 54) ### 1/5 — Update broke the App *2024-11-16, version 3.0* Since last update, the app did not work on iphone 15ProMax. Simply broken. ### 1/5 — App not working *2024-11-09* After the last update, i dowloaded sgain the app but it was stuck at the green page. Couldn’t log in. Please fix ### 1/5 — Bad app ! *2024-09-18, version 1.10* The card expired and our company renewed it but the app shows it’s expired until now ! ### 1/5 — App not opening in iOS *2024-08-17* App suggested to update and there is no update in store. Not able to utilise the offers. Very disappointing. ### 1/5 — The app is old dated *2024-08-16, version 1.10* Old dated style and does not perform well ### 1/5 — Renewed card not showing *2024-01-24* I cannot get the new updated card. Followed up more than 5 times and they keep confirming it’s renewed. It’s not showing in the app. Shops are not accepting the expired one. ### 1/5 — Cannot login, pls fix *2023-10-11, version 1.9* Unable to login to the app. Pls fix it ### 1/5 — App won’t load past the plain green screen. No menus; nothing. *2023-09-15* Complete waste of time for iOS, at present. Fix it, or delete from the AppStore. ### 1/5 — التطبيق مب شغال *2023-08-11, version 1.7* يوجد خلل فالتطبيق ما يشتغل ### 1/5 — App does not work *2023-08-10* I want to save my digital card in my Wallet but this app does not open anymore so that I can do that. You can only login from website and save an image. But it cannot be in your wallet. ### 1/5 — It doesn’t work *2023-08-05* After I downloaded, it just stuck on the green screen please fixed it ### 1/5 — Technical Issue *2023-07-15* I am facing a technical issue with the app since many days ago. I sent an E-mail and it was not helpful at all.. I can’t sign in and the issue till date is not resolved. ### 1/5 — Poor *2023-06-27* App doesn’t work. Worthless. Can’t reset password or do anything with it. Not supported at all it seems. ## Most critical reviews (10 lowest-rated) ### 1/5 — It’s not working *2026-04-01* I am unable to log in even though I deleted the application and download it, and tried logging in using my digital ID. ### 1/5 — Functions don’t work anymore *2025-09-29* I can’t put this Esaad card in my wallet anymore. Shopkeepers don’t accept screenshot, they have to twirl the digital card from the app. I don’t receive physical Esaad card. I can’t login by my password. I can’t reset password by OTP I can’t reset password by email Before I shared this with my wife. Now I cannot even login to my own Esaad. Only UAEPASS login works. ### 1/5 — Unable to use pin *2025-06-05* All shops unable to enter their pin on iphone 16 pro max…works fine with older devices. ### 1/5 — Removed Apple Wallet *2025-03-01* Why did you remove apple wallet feature utvwas very helpful, please bring it back ASAP. ### 1/5 — The app not working after the latest update *2024-12-21* The app not working after the latest update please update the app ### 1/5 — Not working on iOS 18.2 *2024-12-14, version 3.1* Hangs at startup on Apple iOS 18.2 - on three different phones - this cost me money today - sort it out! ### 1/5 — App not working *2024-12-03, version 3.0* Kindly fix the issue ### 1/5 — Not working in carrefour since 2 months *2024-12-03* It does not work also app Is too slow ### 1/5 — Does not work *2024-11-24, version 3.0* New app simply does not work. Please fix it. We pay for membership for Esaad but can’t make use of it due to the failed app. ### 1/5 — التطبيق بعد التحديث لا يعمل علي هواتف أسرتي المشمولة بالبرنامج *2024-11-18, version 3.0* بعد التحديث الأخير توقف التطبيق علي تليفونات أسرتي اللذين علي كفالتي ومفعلين علي برنامج إسعاد ## Most praised reviews (10 highest-rated) ### 4/5 — Good app and deals, poor UI *2022-05-04, version 1.6* Good app with wide range of deals which may be hard to find some time due to many other deals. Search engine needs to be refined. UI also needs to be improved. Many areas with white text on white background (especially in search meny) ### 3/5 — Cannot be added to Wallet *2023-08-19* Doesn’t add the card to Apple Wallet. Kindly fix this issue.!! ### 3/5 — Application not opening in apple ios *2023-08-09* Dear team, Esaad application is not opening in iphone ios 16, i can only see opening green color screen and the app closes. Please look into it. Kind regards ### 3/5 — App not working *2023-08-06* Hi Team, The app isn’t opening on iPhones even after multiple attempts. Tried to delete and re-install but getting the same error. Kindly fix. ### 3/5 — Outdated information *2022-11-13* The expiration date reflects the old card and not the renewed membership. A lot of shops reject it and say it’s expired HebaJameel ### 3/5 — App launch error *2022-07-25* After i launch the app, its just loading and no response after that. I tried uninstalling and reinstalling but it doesn’t work at all 😐 ### 2/5 — Bad app interface *2024-11-26* They removed the feature in which you can add esaad to apple wallet. Also the new update is so bad and full of bugs. Can’t log in and always errors even after log in ### 2/5 — Esaad has stopped working *2024-11-22, version 3.0* My esaad app has stopped working, I cannot access the app , log in details won't work either . Have tried re installing , but nothing is working. There is no customer care or service or website where anyone can help either. Even on the app store , it's showing some error . There's no number to call them , neither any website to guide . Please can someone from esaad customer care advise what has happened, thanks ### 2/5 — Esaad App doesn’t open! *2024-08-17* The app isn’t working, stuck on the green page! ### 2/5 — App not working *2023-08-11, version 1.7* The app is not working please fix it. Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-01.*