# ESB

> ESB (iPhone/iPad app by ESB Agile Limited.)

- Source: https://appshunter.io/ios/app/esb/id1026868275 (this page in markdown: same URL + `.md`)
- Developer: [ESB Agile Limited](https://appshunter.io/developer/1128318020)
- Category: Business, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 17.6 · 3 MB
- Languages: American English
- Released: 2015-10-07
- Data updated: 2025-12-26
- User reviews in markdown: https://appshunter.io/ios/app/esb/id1026868275/reviews.md

## What is ESB?

ESB is a service delivery platform uniquely designed for frontline services to reduce costs and deliver better IT.

-Complete managed service via the Cloud
-Designed from Local Government and public services
-Created for frontline public services
-Business deployment method and pre-requisites
-Full configuration by the customer
-Sustainable, flexible and future-proof

FEATURES

Software-as-a-Service

  -Utilises the latest in cloud computing technology
  -Robust and flexible
  -Hosted across multiple secure UK data centres for maximum resiliance
  -No hardware, no headaches

Workflow

  -Fast, reliable and powerful workflow engine provides automation of business decisions
  -Easily create and quickly modify complex business processes
  -Develop a set of business rules to control every aspect of a business process from end-to-end

Mobile Working

  -Support for the latest generation of mobile devices from industry-leading manufacturers such as Apple and HTC
  -3G technology eliminates the need to return to the office to synchronise data
  -Optional integration with GPS provides location awareness

Self Service

  -A dedicated Self-Service portal allows customers to directly interact with business processes
  -Use corporate branding to fully integrate the look and feel of the portal with other web sites
  -Customers can register with the portal to track the progress of items they have submitted

Correspondence

  -Easily develop a range of correspondence documents such as letters, forms and invoices in a variety of formats including Adobe PDF
  -Documents can be generated on-demand or automatically by the workflow engine
  -Reduce costs by switching paper-based systems to electronic correspondence

Messaging

  -Automatically generate e-mail messages to inform staff of new work, keep customers informed, or to inform managers of critical events and thresholds
  -Initiate business processes in response to inbound e-mail messages, with auto-responders
  -Generate SMS text messages at any point during a business process
  -Utilise ServiceBuilder's in-built messaging system to quickly and efficiently communicate with groups of staff

Electronic Document Management

  -Store documents electronically within a folder structure or link them directly to a business process
  -Full-text searching of all documents, including Microsoft Word and Adobe PDF
  -Direct integration with a range of scanning devices
  -Optical character recognition (OCR) technology extracts text from scanned documents allowing them to be searched

Address Management

  -Reduce address input time for your staff
  -Eliminate database spelling mistakes and formatting errors
  -Improve or remove poor quality address data and validate your customers’ identity
  -Integration with the National Land and Property Gazetteer (NLPG) and Royal Mail PAF®

Mapping/GIS

  -Support for a range of mapping providers including Bing Maps and solutions from GGP Systems.
  -Ability to integrate spatial data into workflow decisions

Business Intelligence

  -Custom dashboards provide key information at-a-glance using gauges and graphs
  -Detailed reports can easily be written and made available to groups of users
  -Integration with a range of industry-leading report-writing tools such as Crystal Reports

Authentication and Security

  -Full integration with Active Directory for authentication and authorisation
  -Flexible role-based architecture providing granular access control
  -Comprehensive auditing facilities
  -Optional two-factor authentication for enhanced security


## Version history (last 5 releases)

### 21.042 — 2025-07-10

The location field functionality.

### 21.041 — 2025-02-10

Minor bug fixes when viewing work items.

### 21.02 — 2021-02-26

Support for relationship field properties on client rules
Minor bug fixes

### 21.01 — 2021-01-06

Version number reset

### 20.05 — 2020-06-01

- Related items creation for relationship fields
- Form field ordering fixes
- Revalidation now includes newly created related items
- Minor bug fixes

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2025-12-26.*