# ESC Mobile Tech

> Field service management app for technicians to access work orders and customer data. (iPhone/iPad app by dESCO, LLC.)

- Source: https://appshunter.io/ios/app/esc-mobile-tech/id908683198 (this page in markdown: same URL + `.md`)
- Developer: [dESCO, LLC](https://appshunter.io/developer/395677861)
- Category: Business
- Price: Free
- Rating: 1.67/5 from 67 App Store ratings · 41 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 44 MB
- Released: 2014-10-05
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/esc-mobile-tech/id908683198/reviews.md

## What is ESC Mobile Tech?

Give your field service technicians the tools they need to improve productivity and enhance service. ESC Mobile Tech works with your ESC software to access critical work order information, customer data and more, anytime and anywhere, from your tablet or smartphone.

Work Order Features:
•Receive scheduling notifications for new dispatches.
•View service dispatches & work order information. 
•View and edit customer contact information.
•Give the office real-time status updates with time tracking.
•Use GPS tracking, mapping and routing, & turn-by-turn driving directions.
•View customer account, service history, equipment, saved documents & service maintenance agreement information.
•See the last 10 pending quotes for a customer with the ability to view details to accept and begin work or to take a prepayment.
•Add and edit customer equipment in account record or dispatch.
•Review the last 10 dispatches assigned to a particular device along with dispatch information and mobile invoice created.

Quote and Invoicing Features:
•Present a complete quote to your customer with the ability accept or reject items with the final price adjusting accordingly. Rejected items are saved in the customer account, allowing you to review these items on future visits.
•Scan QR or bar code of a part or serial number to quickly find and add items on quotes and invoices.
•Create, view, email, and print service quotes & invoices. 
•Process payments & prepayments, including PCI compliant credit card processing. 
•Capture customer authorization & acceptance signatures. 

Customer Account Management Features:
•Add new customers. 
•See historical customer invoice, quote and dispatch history.
•Add pictures from device camera and gallery to customer record.
Other Features:
•Utilize a simplified new interface.
•Store more data on mobile device reducing communication wait times and requiring less internet connectivity.
•And more!

ESC Mobile, by dESCO, is a simple and affordable way to connect more people, in more places, on more devices. Leading field service management software for small to medium sized service industry businesses including HVAC, Plumbing, Electrician, Equipment, Generator & Pump, Garage & Overhead Door, Appliance Repair, Pest Control, Construction, Locksmith, Security, and other Mechanical Contractors. There’s a better way to manage field service – it all starts with ESC Mobile!

## Key features

- Work order management
- Customer data access
- Real-time status updates
- GPS tracking and routing
- Quote and invoice creation
- Payment processing
- Customer signature capture

## Recent user reviews (10 of 41)

All indexed reviews: https://appshunter.io/ios/app/esc-mobile-tech/id908683198/reviews.md

### 1/5 — Bugs

*2025-07-11, version 15.3.5*

I have to use this sorry app every day for work,  it crashes every time I open it to change my work status.  I hate this app, do better.

### 1/5 — App freezes

*2025-06-17, version 15.3.5*

I use the app daily for service and have to delete it and reinstall it at least weekly because it constantly freezes.

### 1/5 — Junk app / Please Fix

*2025-03-05, version 15.3.5*

After updating to iOS 18 this app got 1000% worse!

Currently the only way to get this working is to uninstall and reinstall… don’t close it!!!! 

Well y’all after a moment or two of messing around I found a partial fix till the devs actually do something. At the top of your screen you see that drop down menu? On my app it says dispatches then I can access customers and time sheets. If you open the app and tap this, then clear the menu by tapping a blank spot on the screen. Now select your job or dispatch you need to access. This has worked on other devices with different software versions, with out needing to uninstall and I don’t have to worry about closing the app now. Still a pain in the rump but better than nothing. 

G-W 4L

Update!!! Still not fixed, December to March 2024-2025

### 1/5 — Needs to be reinstalled daily

*2025-03-04, version 15.3.5*

Have to uninstall and reinstall app at least daily, sometimes three times a day to be able to open my dispatches.

### 2/5 — Needs work

*2025-02-28, version 15.3.5*

App glitches frequently. Often have to close and restart. Scrolling through service calls usually locks the app after the first page. User interface is clunky at best. Feels very dated and needs a modern refresh badly. It’s a screwdriver when you need a drill.

### 1/5 — Terrible app

*2025-01-22, version 15.3.5*

After the iOS update I have to delete and reinstall the app everyday to get it to work. I close the app and it stops working.

### 3/5 — It’s not working with new IOS

*2025-01-16, version 15.3.5*

Do not update your IOS as this app won’t work. They usually 3-4 IOS behind to get the app compatible

### 2/5 — Updated my iPhone and now the app won’t work

*2025-01-14, version 15.3.5*

I’m a service technician who uses this app every day for work on both my personal iPhone and the company iPad. I use the app on my phone when I am on a job and away from my truck, and I use it on the iPad for logging in my notes and creating invoices etc. The conveniency of using the ESC tech mobile app is gone now after I updated my iPhone last week. I am on software 18.2.1 now.  I’m hoping there will be an update on the app to revive compatibility

### 1/5 — Really don’t waste your time

*2025-01-06, version 15.3.5*

As a h.v.a c tech I understand how apps have the potential of adding value to the companies way of organizing paperwork and billing.  However I wish my company would re-visit the idea of a different app this app is unfortunately really bad.  Several issues regarding reliability as well the functionality is just not up to par with its competitors.  If I were the one choosing a app for my business it wouldn’t be this one.

### 1/5 — Junk app / Please Fix

*2024-12-17*

After updating to iOS 18 this app got 1000% worse!

Currently the only way to get this working is to uninstall and reinstall… don’t close it!!!! 

Well y’all after a moment or two of messing around I found a partial fix till the devs actually do something. At the top of your screen you see that drop down menu? On my app it says dispatches then I can access customers and time sheets. If you open the app and tap this, then clear the menu by tapping a blank spot on the screen. Now select your job or dispatch you need to access. This has worked on other devices with different software versions, with out needing to uninstall and I don’t have to worry about closing the app now. Still a pain in the rump but better than nothing. 

G-W 4L

## Frequently asked questions about ESC Mobile Tech

### What does ESC Mobile Tech do?

ESC Mobile Tech provides field service technicians with mobile access to critical work order information, customer data, and service history. It allows them to receive dispatches, update statuses in real-time, navigate to job sites, create quotes and invoices, process payments, and capture customer signatures.

### What are the key features of ESC Mobile Tech?

Key features include receiving scheduling notifications, viewing and editing work order and customer information, real-time status updates with time tracking, GPS tracking and routing, accessing customer account and service history, creating and emailing quotes and invoices, processing payments, and capturing customer signatures.

### Is ESC Mobile Tech free to use?

Based on the provided information, the app is listed as 'free'. This suggests that there are no upfront costs or subscription fees associated with downloading and using the core functionalities of the app.

### What kind of businesses is ESC Mobile Tech designed for?

This app is designed for small to medium-sized service industry businesses. This includes sectors like HVAC, Plumbing, Electrician, Equipment, Garage & Overhead Door, Appliance Repair, Pest Control, Construction, Locksmith, Security, and other Mechanical Contractors.

### How does ESC Mobile Tech improve technician productivity?

It improves productivity by giving technicians instant access to all necessary information, reducing the need for constant communication with the office. Features like GPS navigation, real-time updates, and mobile invoicing streamline the entire service process from dispatch to payment.

## Version history (last 5 releases)

### 15.3.5 — 2020-03-18

Adding the ability to use a saved Credit Card

### 15.3.4 — 2020-01-13

ESC no longer supports credit card processing through Cayan. Please contact Customer Success rep at ESC to find out about Clearent.

### 15.3.3 — 2019-12-12

Bug Fixes

### 15.3.2 — 2019-11-19

Resolved Bluetooth swiper connection issues.

### 15.3.1 — 2019-11-11

* Support for headset jack swiper

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## More apps by dESCO, LLC

- [ESC Mobile Mgr](https://appshunter.io/ios/app/esc-mobile-mgr/id914062121)
- [FieldEdge](https://appshunter.io/ios/app/fieldedge/id1033624070)
- [ESCByFieldEdge](https://appshunter.io/ios/app/escbyfieldedge/id1522915521)
- [FE 2.0](https://appshunter.io/ios/app/fe-20/id6446601873)

All apps by dESCO, LLC: https://appshunter.io/developer/395677861

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*