# Escape Game - Enchanting Tales — user reviews > 29 indexed App Store user reviews of Escape Game by HFG ENTERTAINMENTS, rated 4.10/5 from 69 ratings. - Source: https://appshunter.io/ios/app/escape-game-enchanting-tales/id1545520397/reviews - App overview in markdown: https://appshunter.io/ios/app/escape-game-enchanting-tales/id1545520397.md - Rating breakdown: 5★ 40 · 4★ 12 · 3★ 6 · 2★ 6 · 1★ 5 ## Newest reviews (9 of 29) ### 3/5 — Sehr vielseitiges Spiel *2023-07-29, version 1.2* Leider stürzt es oft ab bzw. hängt sich auf, so das man es sehr oft neu laden muss. Verbesserungswürdig damit man mehr Spielspaß hat ### 3/5 — Frustrated *2023-03-07, version 1.1* I love HFG games but this one freezes in two spots on level 36. It freezes on the safe and iPad. Cant get past them. Hope for fix soon. Have even tried restarting level but that does not work. ### 3/5 — Gutted *2022-11-23, version 1.1* I’ve loved playing this game, graphics are good, hard and frustrating at times, but that makes it interesting. The main bug I have, is literally a bug, on level 36 I have tried turning things off and on in the menu, I have uninstalled and installed again doing all the levels up to 36 then, again, same happens I can’t go no further, no matter what I try, very sad I can go on to further levels as there is no way of skipping a level if that’s needed.😠 ### 3/5 — Ad is blocking play. *2022-08-14, version 1.1* I am on level 48. Ad won’t disappear and also is freezing. Can’t use tools but can navigate in scene. ### 3/5 — Freeze *2022-01-17, version 1.1* Just got to level 36 after spending $6.99 for points and the game keeps freezing on me ### 3/5 — Sad *2021-11-28, version 1.1* I have been playing this game and I am on level 36 I enjoy the game but now I am stuck in level 36 you have to make juice and call cops well I can not call the cops bc the game freezes when I try to hit the pink lock code pad to punch in the numbers it also freezes when you try to touch the tablet on the conference table. Please fix this problem I can not move forward in the game until this is fixed it will not allow me to advance to the next level until I beat this one. ### 3/5 — Erst prima… *2021-11-10, version 1.1* und dann im Level 36 stürzt es ab beim Klick auf das Laptop bzw. den Tresor. Schade! ### 4/5 — Fun!!! *2021-10-30, version 1.0* I love puzzle escape games and stuff so I’d say it’s pretty good 👍🏽 ### 3/5 — Was enjoying this game UNTIL LEVEL 20 *2021-09-06, version 1.0* Keeps freezing on Level 20 on the clue to open the safe. I see the clue to the four numbers with the relevant shapes but when I click on the safe to enter the numbers nothing happens! It freezes completely and I have restarted the game 6 times now and,still nothing. I have also seen a Walkthrough on YouTube and it works for them! I cannot continue with the game now! It’s pointless so have deleted it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Pretty fun. *2021-11-01, version 1.0* For the most part it is a fun game. Most of the challenges are pretty easy to figure out, the real problem I have is the amount of coins I have wasted on hints. For the most part I can figure out exactly what I need to do, however in some scenes, if you don’t use an item in the exact right place it won’t work. For instance, you have a jug that needs water, when you click on the scene we’re you get the water there is no clue as to where exactly you have to place the jug. I have wasted a lot of coin hints to see that despite all my tries,I was always just off of the correct spot. Very disappointing. Update- the further I progress in the game, the more glitches I come across. Can’t even try to use an inventory item after a while, unless I use a clue, or exit and re-enter the game. And even then sometimes it saves my game play, or just starts me over on the chapter I already completed. I am about to give up on it honestly. I am tired of trying to make it work for me. ### 1/5 — Fix your game please *2021-09-13, version 1.0* I really like the game but freezes up on level 20. Tried several times ### 2/5 — So glitchy *2022-03-25, version 1.1* Glitches started at level 27. If you use the knife too soon it disappears and you don't have it for the second use. You have to restart the level and not use it. Level 28 when you solve the puzzle it hangs and you have to close out the app and reopen. Level 29 you solve all the clues but can't access the microscope to insert the lenses even if you close out & reopen. Deleting this app. ### 2/5 — Enchanting Tales. *2022-03-18, version 1.1* It keeps freezing on Level 36. It is impossible to play. ### 2/5 — Problem *2022-01-12, version 1.1* I was having to restart my phone cause the game kept freezing on me. After the fourth time I deleted the app ### 2/5 — Fix issues *2021-10-27, version 1.0* I have the same problem. I can’t put the code into the safe. It will only allow me to input 2 numbers not 3. I had the same problems with other level and had to skip. I really love this game though. ### 2/5 — Sad *2021-10-11, version 1.0* I was really enjoying the game then at level 20 it sticks on the clock. I can’t put the code in , I’ve reset my phone , logged out then back in, and nothing . Each different stages there’s a level that freezes. So I guess I’m deleting this game and don’t think I care to play any of your other games. ### 2/5 — Bloquée au niveau 20 *2021-09-06* Impossible de résoudre l’énigme des 4 chiffres, le jeu se bloque et on ne peut plus rien faire !! **Developer response:** Nous nous excusons pour la gêne occasionnée par ce jeu. Nous avons remarqué votre problème, veuillez aller dans le menu des paramètres >> désactivez l'option effets sonores >> puis ouvrez le niveau à jouer depuis le début, votre problème sera résolu. Nous allons résoudre ce problème dans la prochaine mise à jour. ### 2/5 — Glitch at level 20 means I can’t progress *2021-09-05, version 1.0* Freezes on second world level 20 so can’t progress further ### 2/5 — Fix your game *2021-08-27, version 1.0* How can I rate a game I cannot finish because it does not work properly. I got to level twenty and cannot finish because it freezes up on the one puzzle and will not let you put the code on. ## Most praised reviews (10 highest-rated) ### 5/5 — Very Interesting Game *2023-09-28, version 1.2* Lots to think about - challenging - extremely good for a free game ### 5/5 — Fun *2023-05-15, version 1.1* Great game! ### 5/5 — Best game ever *2022-08-09, version 1.1* Can’t stop playing this is the best game I’ve played absolutely no problems ever. ### 5/5 — Super jeu *2022-08-02* Jeu vraiment bien ; si il y a une suite je suis preneuse 👍 **Developer response:** Merci d'avoir contacté l'assistance HFG. Nous sommes heureux de savoir que vous avez aimé notre jeu. Si vous avez des éclaircissements ou des questions concernant ce jeu ou ce niveau particulier, n'hésitez pas à écrire ici. Nous serons prêts à vous aider. ### 5/5 — Brilliant Game *2022-01-07, version 1.1* Great game - a bug on level 36 where the game freezes on the first room. Resolved by turning sound effects off. ### 5/5 — Fab game *2021-11-12, version 1.1* Brilliant game can’t believe it’s nearly ended hor they’ve got more like this. ### 5/5 — Love this game! *2021-09-28, version 1.0* Hopelessly addicted, sad it's almost finished! Brilliant ideas, puzzles I have never played, and I have played a lot. Very original. The glitch is easily overcome, just skip that level and continue playing! ### 5/5 — Fun *2021-09-14, version 1.0* Fun and challenging ### 5/5 — An awesome collection of brain teaser games *2021-09-02* Loved this set of 100 games all different and some really hard teasers! **Developer response:** Thank you for taking the time to review and rating! Feel free to reach us, if you have any queries and issues! ### 4/5 — Good Game *2021-11-19, version 1.1* But it does have some problems. First I didn’t like that when you log in it takes you to your settings so you can have your notifications on. And I use iPhone to play my games on I did not like that I had to tap like crazy to get an item. 75% of the time I had to use the hint or watch a video for coins for hints. Then after the hint directed me to the item I already knew where it was & had tried previously to get only worked when I did use the hint. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*