# Escape Room: Mystery Ruins — user reviews

> 4 indexed App Store user reviews of Escape Room by HFG ENTERTAINMENTS, rated 4.70/5 from 27 ratings.

- Source: https://appshunter.io/ios/app/escape-room-mystery-ruins/id6670597210/reviews
- App overview in markdown: https://appshunter.io/ios/app/escape-room-mystery-ruins/id6670597210.md
- Rating breakdown: 5★ 7 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 0

## Most critical reviews (4 lowest-rated)

### 1/5 — Game froze Lost purchase

*2025-01-13*

I purchased coins and then my game froze and I tried to uninstall it and reinstalled it and now I can’t get back my purchase or login to my account. Please help me.

**Developer response:** If you haven't received the purchased item, kindly forward us the "App Store order receipt" that you received from the App Store after buying that particular item. We will initiate further actions. We need more additional information about your payment details, If you received a payment notification copy in your mail, you can forward us your payment order copy we will take further action.

### 2/5 — Ok game

*2026-01-10*

It is a decent game to play, but seems quite glitchy. I like that I can play it without having to worry about running out of energy and only being able to play it if I purchase more for energy boosts

**Developer response:** Thank you for your feedback. We’re glad you enjoy playing the game without energy limitations. We apologize for the glitches you experienced and have shared this with our team for improvement. Please ensure the game is updated to the latest version. If issues continue, kindly share the level number, and a screenshot or screen recording so we can assist you further.

### 3/5 — Needs fixing

*2024-09-26, version 1.0*

Good game but the daily spin doesn’t work, constantly says wait 24 hours to next spin even though it could have been 3 days 🤷🏻‍♀️

### 5/5 — Great!!

*2025-05-02, version 1.2*

Fantastic game, excellent puzzles, interesting story. Easily 5 stars. 
More please!!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*