# Escape Team — user reviews > 82 indexed App Store user reviews of Escape Team by Hemmert UG (haftungsbeschränkt), rated 4.70/5 from 258 ratings. - Source: https://appshunter.io/ios/app/escape-team/id1244557872/reviews - App overview in markdown: https://appshunter.io/ios/app/escape-team/id1244557872.md - Rating breakdown: 5★ 217 · 4★ 21 · 3★ 5 · 2★ 2 · 1★ 13 ## What do users think of Escape Team? Overall sentiment: positive **Pros** - 🎮 Excellent puzzle design and variety - 👥 Great for family and team building activities - 💰 Reasonable pricing compared to board games - ⏱️ Timer creates authentic escape room tension - 🖨️ Printable materials allow replayability - 🎯 Good difficulty balance across missions - ⭐ Exceptional customer support and responsiveness - 🤝 Encourages teamwork and collaboration - 📱 Clean, intuitive app interface - 🎨 Creative hybrid digital-physical gameplay - 💡 Innovative combination of app and printables **Cons** - ⏰ Timer causes unnecessary stress for some players - 🐛 Audio/sound issues on iPhone devices - 💸 Unexpected double-charging for Groupon purchases - 🔐 Redemption code problems and validation issues - 📖 Weak narrative and lack of thematic cohesion - 🎭 Inconsistent difficulty progression between missions - 💬 Poor English translation and voice acting quality - 🕐 Hint system unlocks too slowly to be useful - 🎪 Repetitive bomb-defusal theme across missions - 📱 App crashes when inputting answers or requesting clues - 🌐 Website accessibility issues **Commonly reported bugs** - No sound on iPhone (works on iPad/Android) - App crashes when entering answers - App crashes when requesting clues - Redemption codes not working properly - Training mission code accepted but progress stuck - App persists on phone after uninstall - Website unreachable on multiple platforms - Double charging when using Groupon codes - Code only works once on some devices - Buttons unresponsive or slow to react **Most requested features** - Option to disable or extend timer - More missions and scenarios - Improved hint system with faster unlocking - Better narrative integration with puzzles - More diverse themes beyond bomb defusal - Ability to purchase hints with time sacrifice - Better story progression and thematic connection - Native English voice acting - More detailed beginner instructions ## Newest reviews (16 of 82) ### 3/5 — Unnötiger Stress *2025-08-31* Die App und die Rätsel sind super aber der Timer wirkt auf mich unnötig stressig im Vergleich zu den Brettspiel Alternativen. Ich hätte gerne die Option den Timer abzuschalten oder manuell z.B. um 5min zu verlängern. **Developer response:** Hallo! Vielen Dank für die Rückmeldung! Wir haben mit dem Täter gesprochen - er weigert sich, den Countdown der Bombe zu deaktivieren, damit man sie entspannt entschärfen kann. Wir bleiben dran. Vielleicht gibt es ja einen geheimen Code, mit dem das geht… ### 3/5 — I have a question *2025-05-03* When I refreshed the app i had to pay all of them again ? **Developer response:** Hello! No, you keep your missions :-) ### 2/5 — Сильно недоработано *2024-11-13* Потрясающая и интересная задумка, прошли 2 бесплатные миссии, но из-за количества ошибок пока не хочется покупать дополнительные. В тренировочной миссии азбукой Морзе загаданы не те буквы, которые должны быть, в других загадках тоже присутствуют ошибки, геймплей сыроват, кнопки реагируют не сразу и много других проблем. Буду ждать, пока всё исправится, так как миссии недешевые (700 рублей за миссию, на прохождение которой дается 10-15 минут). Желаю успехов в развитии, буду ждать исправлений. ### 3/5 — Es war O.k *2022-07-27, version 3.21* Es war ok ### 3/5 — A little issue *2022-04-18, version 3.21* Great escape room, but it crashed several times when inputting answers or asking for clues. ### 5/5 — Klasse! Toller Support *2022-01-24* Ein tolles, packendes Spiel mit einem prompten Support. Meine Familie war begeistert. Weiter so! ### 4/5 — Brilliant …but depressing! *2022-01-01, version 3.21* This game is absolutely fantastic. But am I the only one whose ‘hostages’ plummet to an untimely death long before I’ve managed to find one of the codes? …Or perhaps I’m the only one prepared to admit it? ### 4/5 — Guter Zeitvertreib *2021-12-30, version 3.21* Gute Idee, Erfahrung aus anderen Spielen ist von Vorteil. Als Anfänger zu wenig Anleitung ### 5/5 — Hello friends *2021-12-17, version 3.2* Hello this game is very gooood dowlod if you like games Ps mr k hello ### 5/5 — Kids had a blast *2021-10-25* My kids absolutely loved it. They played it when their friends came over and I was glad they were off the screens and doing something more logical and analytical ### 4/5 — Fantastic family fun *2021-10-12, version 2.17* We have had a great time with these as a family. ### 5/5 — Me *2021-09-21, version 2.14* Heaps of fun, especially in lockdown.:) ### 5/5 — Fantastic 🌟🌟🌟🌟🌟 *2021-09-16* Came across this during a Covid isolation period and has so much fun each in our separate rooms solving the puzzles! Works brilliantly with FaceTime and the early stages are a real fun challenge for all…before they get much trickier! ### 5/5 — Great for Teams *2021-09-14* I used this as a team building event for my professional fraternity and it was a huge success! For the parts where they got stuck the hints got them on the right track ### 5/5 — First Time Escapers *2021-08-28* Always wanted to try an escape room but missed the registration. My boyfriend got this on Groupon and I’m so glad he did! The countdown element gave me the excitement I need and the puzzles are quick and fun! Will do all 5 missions and look forward to future missions!!! ### 5/5 — Awesome family night option *2021-08-27* We have three kids, each three years apart so it’s sometimes hard to find games for family game night that everyone loves. But this app is it!!! Reasonably priced without lacking quality. It was definitely much harder than we expected and we haven’t beat the timers in most but love that it lets you keep going even after the time is up. Our family had a new favorite!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t waste your time *2024-11-17* They will still charge you for the games you just paid for on Groupon. Their “puzzles” don’t print properly. Their website/customer service is nonexistent **Developer response:** Hey there! It sounds like you had a bad experience - if you could reach out to us via support@escape-team.com, we‘ll surely find a solution! ### 1/5 — free *2023-04-07, version 3.21* why only two missions free ### 1/5 — Missions are not free *2023-03-21, version 3.21* Training Mission and Mission 1 are accessible, and the rest of the missions are behind a paywall. You can access ALL of the printables online, so you have no idea until you download the app. No where does it specify that the activities provided are not to be used for custom games, and they lock you out from playing for not knowing, and are incredibly rude when reaching out for support, instead of just explaining that you can’t use the mission puzzles for custom games because the audio is behind a paywall. Even though all of the materials (activities, solutions and hints) are accessible through their website and the paid levels are literally just audio. This app is literally pointless, because you can just time yourself and use all of the materials that they provide for free online. ### 1/5 — Horrible don’t download it *2022-02-28* This game has been stuck on my phone for almost 2 months I uninstall multiple times and it keeps appearing it says open u can’t open nor uninstalled it not understanding why it keeps on appearing when I turn my phone on and off this needs to be fixed thank u **Developer response:** Hey there! Oh, that is indeed odd - could you email me at support@escape-team.com? I‘ll be happy to assist you, of course. -Fabian ### 1/5 — Bug inclusive? *2020-10-01, version 1.299* Leider klappt die Trainings Mission nicht. Code wird abgenommen und grün bestätigt, man bleibt aber in der gleichen Phase. ### 1/5 — soo mad *2020-08-09, version 1.299* The website doesbt work for me on any platform i use, it said that tge site canf be reach.. please fx it ### 1/5 — Sound issue with iPhone *2020-07-11, version 1.299* I ended up having to double purchase the missions, because I used my groupon on the app I downloaded. The sound wouldn’t work, but it worked fine on my boyfriends android. ### 1/5 — No sound coming out of IPhone *2020-06-29, version 1.299* Puzzles look fun but there is no sound coming out of IPhone, only IPad works but the code only works once. Please fix this. ### 1/5 — No Audio *2020-02-16, version 1.299* The audio isn’t working and I can’t find anyway to contact support to help me troubleshoot it. ### 1/5 — Sound Doesn’t Work *2019-12-31* I wanted to play this with my family, but the audio message at the beginning didn’t work. I exited out, re-downloaded the app, and still can’t figure out if I am doing something wrong or if the app is malfunctioning. ## Most praised reviews (10 highest-rated) ### 5/5 — Sehr empfehlenswert *2025-04-03* Ich habe mir vor einigen Jahren schon mal Missionen gekauft und fand die Bedienung und das Material wirklich top. Auch heute wurde ich nicht enttäuscht! Im Gegenteil, ich hatte Probleme mit der App, da ich meinen Code auf dem IPhone nicht nutzen konnte, musste ich mich an den Kundenservice wenden. Fabian war super freundlich und hilfsbereit. Ich bin sehr zufrieden und kann die App wärmstens empfehlen. ### 5/5 — Tolle Rätsel und super Support *2025-01-09* Ich hatte ein paar Probleme bei der Aktivierung der kostenpflichtigen Kapitel und brauchte den Support. Hier wurde mir extrem schnell und super geholfen! Vielen Dank nochmal dafür! Die Missionen bereiten uns dolle Freude und es funktioniert alles wunderbar! LG Alex und Carlo ### 5/5 — Brilliant *2024-12-31* Amazing entertainment for a quiet NYE with friends while the little ones are asleep upstairs. Customer support was super quick and helpful. Really good puzzles and the app is great. ### 5/5 — Coole Missionen und super Support *2024-10-05* Ich hatte kleine Probleme mit meiner Mission, wobei mir der Inhaber sofort helfen konnte, daher mega Spiel und Support! ### 5/5 — Tolle Escape Spiele *2024-09-15* Ich kenne die App schon länger und jetzt hatten wir ein Seminar von einem Freiwilligendienst wir hatten die letzte mission alle zusammen gespielt es war echt lustig und nicht zu schwer und nicht zu einfach sehr nettes Personal da sie uns 3 Coupon Codes gegeben haben Top app und Tolle Escape Rooms ### 5/5 — Excellent, great fun *2023-01-02* We purchased the 4 missions and after some excellent help from the support team had a great time. Would highly recommend for a fun family evening. We will be trying the other scenarios soon ### 5/5 — So fun *2022-12-21* We really enjoyed doing this game! It’s well written and challenging. A little hard for our 10yo, but the teens loved it! It would be a fun date night at home! **Developer response:** Great to hear that! We‘re working on Escape Kids, that should be a great fit for the 10yo ;) Merry Christmas! ### 5/5 — Great game! *2022-12-12* The customer service was exceptional, with the game being great and the cs most definitely 5* ### 5/5 — Save the cruise! *2022-07-27* We used this as a team building adventure for new employees (K-8 elementary school). So fun!! All 3 teams solved the mystery and saved the cruise. I had never been to an escape room and had to facilitate the activity. I needed some support. My emails were answered quickly and the fun commenced! I highly recommend this app! ### 5/5 — Great staff *2022-04-07* Unfortunately I’ve still not managed to play this game due to various logistical issues even though I got it several weeks ago but I’m leaving a positive review for the excellent customer services and the prompt responses I received when purchasing this and requesting technical support. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*