# eSecure 2.0 — user reviews > 84 indexed App Store user reviews of eSecure 2.0 by Protection One, rated 4.60/5 from 7,618 ratings. - Source: https://appshunter.io/ios/app/esecure-20/id550267400/reviews - App overview in markdown: https://appshunter.io/ios/app/esecure-20/id550267400.md - Rating breakdown: 5★ 6,133 · 4★ 768 · 3★ 256 · 2★ 118 · 1★ 343 ## What do users think of eSecure 2.0? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🔒 Secure app - 👍 Convenient remote access **Cons** - 🐛 Frequent app crashes - 🔒 Difficult to set up user accounts - ⏱️ Slow to connect and respond - 🔌 Unreliable connectivity - 💰 Expensive service **Commonly reported bugs** - App unable to arm/disarm system - Sensor and camera issues - Inconsistent app performance **Most requested features** - Allow clearing alarm history from app - Improve scheduling options - Update app for latest iPhone models ## Newest reviews (13 of 84) ### 2/5 — Issues with app *2026-06-05, version 5.7.6* The app is not matching when it’s armed and disarmed. ### 2/5 — App Hickups *2024-10-13, version 5.7.6* Several areas of app doesn’t work ### 2/5 — Owner *2023-10-20, version 5.7.6* Poor customer service ### 2/5 — Trouble Disarming Remotely *2023-10-13, version 5.7.6* Always have trouble remotely disarming my alarm system or trying to bypass an sensor after an alarm was triggered when away on vacation. ### 1/5 — Owner *2023-01-10, version 5.7.6* My alarm system has not worked properly for over a year . The company has sent two different technicians to repair it and it still will not communicate to the alarm company . I get a recorded phone message every week telling me that during the test my alarm failed to communicate with the company . It began after the company sent a technician to replace the original cellular device and has never been right since even after further replacements . It’s to bad I have to find a new alarm company after it worked properly for over 5 years . But this company does not have the same quality of service that it did years ago . ### 1/5 — Disappointed *2022-10-20, version 5.7.6* Next month it will be 20 years that I have had my system. I had ADT for the first 10+ years then switched over to Protection one. Then now its now ADT. I have never had any offers having been a loyal customer FOR EVER, or upgrades. Our keypads and sensors are well over 15 years. System is definitely outdated, but the prices are surely ( HIGH ) updated. ### 2/5 — Alarm remote use *2022-06-08, version 5.7.6* This system through your cell phone doesn’t work more than it works. It’s not a feature if it doesn’t work on a daily basis. ### 1/5 — Service expense *2022-02-26, version 5.7.6* Not sure how good the system is, however, the service work is too expensive. Mark up for protection one customer vs adt is close to 2x. Search for the same product online and it is at least half the cost of Protection One. My house in SC will be using any service other than ADT ### 1/5 — App is PATHETIC *2022-02-23, version 5.7.6* The app ALWAYS takes longer than expected to set the alarm and NEVER fails to malfunction if I’m trying to get somewhere and running late! ### 1/5 — Very unprofessional *2021-12-15, version 5.7.6* Takes too long to load, arm and disarm. I made some changes in my code and the code didn’t work. The platform doesn’t work properly and made me waste a lot of time. I felt disrespected. Bunch of incompetents ### 1/5 — App doesn’t work, horrible customer service *2021-11-27, version 5.7.6* App doesn’t work, horrible customer service. Apparently the people who are supposed to troubleshoot any issues don’t work weekends! That doesn’t seem safe! ### 1/5 — Unhappy customer *2021-11-17, version 5.7.6* Where would you like me to start. Very unhappy with protection1/ adt. I have terminated my account and though I am paid for my time period , do not get a refund. Not even prorated . I am not on a yearly contract and was never notified about termination. We are not using you for our boxy home. ### 1/5 — Garbage alarm system *2021-10-17, version 5.7.6* Alarm never works. I’ve have people come out 21 times, literally 21. They say the fixed it. Then 3 days later it does the same thing. The apt doesn’t even alert me and the alarm doesn’t alert the police. Save your money and just buy a gun. ## Most critical reviews (10 lowest-rated) ### 1/5 — Completely Useless *2025-03-18, version 5.7.6* You can have an alarm system and billing account with Protection1/ADT, but you can't create an online account that lets you use the app without their permission. After being on hold for nearly an hour and speaking to people in five different departments (Account Management, Tech Support, etc.), I'm still locked out. Five-star ratings? They have to be provided by their own employees or by one of those overseas companies that will provide 100's of favorable reviews for a fee. ### 1/5 — Too many errors and barriers for use. *2025-01-16, version 5.7.6* I can’t arm or disarm my system. After finally receiving a link to set up my profile I was let down by the inability for the system to actually work. It still has not been able to “arm” and also there’s endless dead ends and error messages when seeking help. I would recommend a different system as this one is just not functioning. ### 1/5 — Remove 2.0 from App Name *2025-01-10, version 5.7.6* Having 2.0 in the app name causes iPhone to autocorrect 20 to 2.0 in texts, emails, etc. very annoying. ### 1/5 — Service request *2024-08-05, version 5.7.6* I have been a member of protection one/adt for 29 years. But it is so hard to get a service appointment. The representative kept on putting me hold and still didn’t know how to handle a service call ### 1/5 — Contact us does not provide phone number to call for assistance *2024-06-04, version 5.7.6* Same as title ### 1/5 — Help not obtained *2023-12-25, version 5.7.6* We need to have smoke detectors stop beeping and no help given. Appointment offered several days away. ### 1/5 — Sucker *2023-10-10, version 5.7.6* Terrible app and terrible service. Disconnecting. ### 1/5 — Buttons move weird on iPhone Max *2023-09-23, version 5.7.6* I got a new iPhone Max, tried to use this app. Cannot figure out how to turn on Face ID. When I went into profile, the save button floated up and down the screen blocking other parts of the screen. I don’t mean it was following me as I scroll down. I mean, it was in the middle of the screen. It would bounce up and down to the top third bottom third, all over right on top of other buttons and things. ### 1/5 — Poor user interface *2023-05-01, version 5.7.6* Doesn’t have a good interface graphics are masked up and the keypad isn’t available. Needs work ### 1/5 — Hardly ever connects *2023-04-25, version 5.7.6* Hardly ever connects with cell phones ## Most praised reviews (10 highest-rated) ### 5/5 — Pastor *2026-07-09, version 5.7.6* The ProV eSecure 2.0 works wonderfully! ### 5/5 — Pastor *2026-05-19, version 5.7.6* The ProV eSecure 2.0 works wonderfully! ### 5/5 — Link with Amazon Dot not working. Help? *2024-11-27, version 5.7.6* When I attempt to link Dot to my Protection One account/device, I am taken to alarm.com rather than eSecure or Honeywell. Therefore my username and password are not recognized. Solution? ### 5/5 — No Response! *2024-02-12, version 5.7.6* One of my windows was beeping “Tamper” and NO One from ADT called us!!!! What the heck?!?! Then I tried calling them and I was on hold for 8 minutes!!! Still no one ever answered!!! For the amount they charge for their “service “ this is unacceptable! I am looking into other alternatives. Marie Mahoney ### 5/5 — Great Service *2023-01-10, version 5.7.6* Great company with great employees and very easy user friendly Security App! ### 5/5 — Pastor Richard Russ - Shield Of Faith Ministries *2022-08-27, version 5.7.6* We have been with Protection One/ADT now for over 21 years and for the last 6 to 9 months they have not fixed our cameras so they can play on my iPhone as they used to. I keep calling but, no one comes. It is a sad time that people of modern technology cannot just simply have it to work on my iPhone that can show my cameras at the church and at the parsonage/home. Can somebody help us solve this enigma. Thank you, Pastor Russ PS If you are looking for security cameras, don’t go to ADT, because evidently they don’t know what they’re doing. Sorry Service ### 5/5 — Protection One *2022-03-28, version 5.7.6* Service is fantastic. They are always very helpful on the phone. I’m really grateful to have Protection One. ### 5/5 — Works fine. A little slow sometimes *2019-10-04, version 5.7.6* Works ### 5/5 — You pay and pay *2019-08-02, version 5.7.6* You pay your monthly fee and every time you have an issue, you pay again. ### 5/5 — Works well *2019-04-14, version 5.7.6* Is reliable to perform all function and monitoring when away. Is very expensive to implement. Use it seamlessly to monitor 2 homes in widly different states. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*