# eSELFSERVE — user reviews > 106 indexed App Store user reviews of eSELFSERVE by Automatic Payroll Systems, Inc, rated 4.70/5 from 1,383 ratings. - Source: https://appshunter.io/ios/app/eselfserve/id1377718614/reviews - App overview in markdown: https://appshunter.io/ios/app/eselfserve/id1377718614.md - Rating breakdown: 5★ 1,149 · 4★ 162 · 3★ 39 · 2★ 6 · 1★ 27 ## What do users think of eSELFSERVE? Overall sentiment: negative **Pros** - 👍 Easy and intuitive interface - 🚀 Fast performance and quick load times - 📱 Convenient mobile access to payroll features - 🔐 Face ID/biometric authentication support - 📋 Comprehensive self-service functionality - ⏱️ Simple clock in/out process - 📄 Easy access to pay stubs and documents - 🎯 Effective manager tools and team oversight **Cons** - 🐛 Frequent app crashes and freezes - 🔓 Persistent login and authentication issues - 📵 Blank screen after login - ⚠️ Recent updates introduced major bugs - 🔄 Constant logging out unexpectedly - 📱 Poor mobile responsiveness and UI scaling - 🖥️ Desktop-only features unavailable on mobile - ❌ Missing critical functionality after updates - ⏰ Time tracking inaccuracies - 🚫 Incompatibility with certain devices - 📞 Inadequate customer support - 🔧 Difficult to find technical support options **Commonly reported bugs** - App crashes immediately after biometric authentication - Login button off-screen with no scroll functionality - Blank screen displays after successful login - Cannot save time card edits - Clock in/out button unresponsive or missing - Time stamps recorded incorrectly (wrong hour) - App fails to open 70% of the time - Two-factor authentication submit button inaccessible - Frozen interface on iPad and certain devices - Pay stub viewing glitches with loading wheel - Total hours display shows 0.00 or disappears - App incompatible with iPhone 15 and newer devices - Form text boxes too small for input on mobile - Direct deposit upload feature non-functional - Manager mode integration breaks employee access **Most requested features** - Search functionality for job codes - Ability to print and save paystubs as PDF - Document upload capability for employees - Preferred name display throughout app - Direct deposit management without admin approval - View total hours worked prominently in main clock view - Mobile website option as alternative to app - Persistent device memory to avoid repeated authentication - Improved form filling and signature capture on mobile - Better accessibility for smaller screens and older phones ## Newest reviews (15 of 106) ### 4/5 — Time *2026-06-06, version 3.1.9* It takes a little time to get used to, but once you are it’s okay. ### 3/5 — Not great. *2026-02-25, version 3.1.1* This app is ok. When it works. I have worked for companies with better apps. It keeps logging me out and saying my login information is incorrect. It works one day and not the next. ### 2/5 — Frustrating *2025-03-17, version 2.3.0* As a business owner when considering switching payroll companies, I never thought to investigate the employees experience via the APS but sure wish that I had done so…I spend more time trying to help employees get logged in and troubleshoot. Many features don’t work such as direct deposit uploads and esignature because a desktop is required to use but that is unrealistic in this day and time. Also employees should be able to upload documents…but that is not a feature either even though there is a documents tab…Definitely keep this in mind before choosing a payroll company! ### 1/5 — Doesn’t work sometimes *2025-02-18, version 2.2.0* Sometimes I have to restart my phone to get it to work. It keeps reading dismiss when clocking in and out ### 1/5 — So glitchy, not user friendly *2025-02-16, version 2.2.0* This app is so glitchy, it doesn’t even open 70% of the time. When it does, it’s so outdated and rudimentary looking. It isn’t user friendly at all. It makes you get a code EVERY. SINGLE. TIME. you log in even if you check the “remember device” box. Lags so badly. Truly such a hassle. ### 1/5 — Update of doom *2025-02-14, version 2.2.0* the app was amazing before the update, now there’s more bugs and they took away quality of life features ### 2/5 — Difficult to get tech support *2025-02-13, version 2.2.0* I frequently have to close out the app or even log out to clock in and out. I do not find it user friendly. I can’t find where to see the total hours for the pay period. In trying to get tech support I’ve called and chatted to no avail. I email and the only response I got was from a sales person. I’m not impressed with the updated platform for the support, or lack there of. ### 1/5 — Stopped Working on iPhone 13 and iPad *2025-02-11, version 2.2.0* Worked fine for two months then stopped working. On my iPhone, app lets me in then fails completely and disappears. On my new iPad, it lets me in but is completely frozen. And I’m not the only one at work who has this problem. ### 1/5 — Honestly worst update ever *2025-01-18, version 2.1.0* Nothing works on this app. Absolute trash ### 1/5 — Terrible App *2025-01-17, version 2.1.0* Employers do not use! ### 2/5 — Update is terrible *2025-01-17, version 2.1.0* The update is terrible. It used to show how many hours I worked to date for the week. Never had problems with showing clock ins and clock outs. Last night it appeared as though I didn’t clock out. Came in this morning and I had. Just looked and can’t find my hours for yesterday at all. Fix the app. Nothing was wrong until the update. New format looks good but the problems you have introduced make the app almost unusable. Fix it now! ### 1/5 — Can’t even login *2025-01-16, version 2.1.0* The submit or reset password button doesn’t even work. Can’t even login to see my stuff ### 1/5 — It ain’t broke but it needs fixin *2025-01-13, version 2.1.0* Since the latest update the app becomes absolutely useless more often than not. We as consumers should not have to deal with these types of issues. I’m already going somewhere I don’t want to be to bust my hump. Sincerely a man who’s tired of these apps. ### 1/5 — Time Card *2025-01-13, version 2.1.0* The new update is not working well at all, please go back to the way it was before. ### 3/5 — Frustrating Update *2025-01-07, version 2.1.0* Often have to restart the app to be able to punch in or out. Viewing total hours worked is buggy (sometimes just show 0.00) and difficult to find. Total hours should be in the Main time clock view like before the update. ## Most critical reviews (10 lowest-rated) ### 1/5 — Login issues *2026-06-23, version 3.1.10* This app has CONSTANT issues. it shows me my username and then when I type it , it says it's incorrect. I'm so tired of companies using this app because it always SUCKS ### 1/5 — Terrible for employees *2026-05-21, version 3.1.8* So hard to reset your password for no damn reason, and it’ll give you a password at the beginning yet if you set your own afterwards which the app encourages then both will be invalid. Just sucks to be honest ### 1/5 — Painful onboarding process *2025-08-28, version 2.10.0* There was no rating less than one star or I would have chosen it. From the employee side of the table I found all aspects of e self serve online site cumbersome, bordering on impossible. Didn't work on Mac. Signatures and form filling was nearly impossible on phone. Text boxes too small, nearly impossible to place them on the finished form. It looks like a 4 year old just got hired. Please improve functionality. I'm sure my new boss is impressed... Make this better please. ### 1/5 — hate *2025-05-22, version 2.7.0* hate this app ### 1/5 — Employee *2025-04-22, version 2.5.0* This app is terrible I have to get my employer to reunite me every time I need to see my paystub because it won’t let me open the app. Everyone that works where I work go through the same hassle ### 1/5 — Struggling *2025-03-03, version 2.3.0* Every other week or so, the app just stops working. I'll go to log in, it'll scan my face, accept it, then immediately close. ### 1/5 — Time Card *2025-02-27, version 2.2.0* The new update is not working well at all, please go back to the way it was before. ### 1/5 — Update is the worst! *2025-02-25, version 2.2.0* It will not let me save after I fix time cards. Please fix this! ### 1/5 — Roll back the updates *2025-02-24, version 2.2.0* The app from fall 2024 was fine. Everything since then has been glitchy and a terrible user experience. Definitely do not recommend. ### 1/5 — Horrible *2025-02-19, version 2.2.0* I struggle at least twice a week with even getting the app open. I have not been able to open the app for 3 days. So I haven’t been able to log any time. This is a horrible app!!!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Good app *2026-06-18, version 3.1.10* 👍 ### 5/5 — Easy to use *2026-06-09, version 3.1.9* Easy to find what you’re looking for. ### 5/5 — Job coach *2026-06-05, version 3.1.9* Doug ### 5/5 — Manager *2025-07-26, version 2.10.0* The new update allows me to access my information and the manager mode without having to switch to manager mode. ### 5/5 — Trash *2025-06-22, version 2.8.0* I can’t clock in ### 5/5 — Game-changer! *2024-12-14, version 2.0.1* ⭐️⭐️⭐️⭐️⭐️ This payroll app is a game-changer! The new design is sleek, modern, and incredibly user-friendly. Navigating through the interface feels so intuitive, and it’s visually appealing as well. Best of all, it’s blazing fast, no more waiting around for pages to load or processes to complete. Everything works seamlessly, from viewing pay stubs to updating personal info. Highly recommend this app for anyone who values efficiency and a great user experience! ### 5/5 — New update/New look *2024-12-12* The new look of the app Is amazing! So much better and faster than before ### 5/5 — ESELFSERVE *2024-01-09, version 1.10.4* Dear creator this app is great, is there any way you can add a search bar in the job codes? It would save a lot of time. Thank you! ### 5/5 — Easy to navigate for employees *2022-10-06* This is hands down the easiest time tracking app I’ve used with an employer. It’s easy to keep all of my information in one place without having to get to a computer. ### 5/5 — Easy and reliable *2022-10-03, version 1.9.5* This app is so easy to use. I can clock in and out quickly, view documents, request PTO, and view my check stubs. Highly recommend this app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*