# ESET Secure Authentication — user reviews > 54 indexed App Store user reviews of ESET Secure Authentication by ESET, spol. s r.o., rated 3.20/5 from 30 ratings. - Source: https://appshunter.io/ios/app/eset-secure-authentication/id597858522/reviews - App overview in markdown: https://appshunter.io/ios/app/eset-secure-authentication/id597858522.md - Rating breakdown: 5★ 12 · 4★ 4 · 3★ 2 · 2★ 3 · 1★ 9 ## Newest reviews (15 of 54) ### 3/5 — No accepting via Apple Watch *2025-11-13* The app works fine and does what it should do. But one thing annoys me. A few month back I was able besides the mobile app also accept a request via Apple Watch. But for some it had been updated and now I only can reject a request. Why? It was so convenient to check-in at work with my watch. Please bring back accepting on smart watch. Thank you in advance ❤️ **Developer response:** Hello, thank you very much for your feedback and suggestion. ### 2/5 — Buttons changed?! *2025-11-04* Why did you changed the Buttons? I can’t do a one tap on my watch because the decline button is now on top. I have to scroll down before. **Developer response:** Hello, apologies for the issue and thank you for your feedback. ### 2/5 — Endlosschleife bei der Code Generierung *2025-08-18* Wie schon einige geschrieben haben generieren sich auch bei mir endlos neue Zahlencodes, außer wenn ich die App ganz beende und neu starte. (Face ID zu. Unlock) **Developer response:** Hello Baschi-K, apologies for the issue. Can you please contact us at: play@eset.com so we can investigate the issue? Thank you! ### 4/5 — Bien *2025-03-16, version 3.1.5.0* . ### 3/5 — Has potential *2024-11-08* Having only just started using this is an initial review. It looks promising but there are some improvements that could be made to give it the polish it needs. Eg. Watch integration. I get notified of authentication attempt but only get the option to reject. Not accept the connection Also when approving the the app closes out without saying success - it looks like it crashes but it actually works There also was no explanation for allow once and allow ip. Doing allow once did as expected but the going allow it still prompts each time but I don’t get the allow once prompt. I want users to approve prompt every time so this is good. But just doesn’t seem polished like watchguard AuthPoint, Microsoft MFA or even Duo Hoping once cloud is released to wider audience more focus is put on this as it has a lot of promis **Developer response:** Hello, thank you very much for your review and suggestions. Feel free to contact us at: play@eset.com when you have more questions. ### 3/5 — Funktioniert aber verbesserungsfähig *2023-05-30* Generell Funktioniert alles, Berechtigung für Push kommt manchmal erst nach beenden und erneutem starten der App. Nach der Zustimmung der Push Nachricht sieht es so aus als würde die App abstürzen, eine Animation oder Nachricht wäre wünschenswert. **Developer response:** Hello, sorry for the problems, can you please send us a support request via http://www.eset.com/int/support/contact/ and describe the problem in more detail? We will do our best to resolve it and would be grateful if you would update the app review later. Thank you very much! ### 3/5 — Geht so *2023-04-27* Update FaceId geht jetzt … leider kommt auf der Apple Watch nur die Option ablehnen und nicht genehmigen **Developer response:** Hello, sorry for the problems, can you please send us a support request via http://www.eset.com/int/support/contact/ and describe the problem in more detail? We will do our best to resolve it and would be grateful if you would update the app review later. Thank you very much! ### 3/5 — Does the job, but not without issues *2023-04-05, version 3.0.16.0* We set up ESET MFA in the office last year. Staff need the Authenticator app to login remotely. That’s all fine. However, since upgrading to the iPhone 14 Pro Max my Authenticator insists on looping and I have to kill it and retry, sometimes up to 6 times, by which time authentication has timed out and I need to start again. Is there an update on the way, please? ### 4/5 — Watch Integration verbessern *2022-06-23* Der App ist für iPhone und iPad OK. Wäre aber super, wenn ich die Anmeldung per Apple Watch freigeben kann auch wenn ich ein PIN für die App gesetzt ist. **Developer response:** Hello, sorry for the problems, can you please send us a support request via http://www.eset.com/int/support/contact/ and describe the problem in more detail? We will do our best to resolve it and would be grateful if you would update the app review later. Thank you very much! ### 2/5 — Sub par Authenticator app *2022-05-16, version 3.0.16.0* I have used many other Authenticator apps but this one is the worst. The documentation is lacking and Apple Watch support for notification is terrible. It only lets you deny the connection. All the other major players have the apps much more streamlined between uses outside of the specific implementation and use of wearable tech for ease of use. Please update your app to support apple watches with the ability to approve connections from it. ### 3/5 — iPhone 用は開発されていない *2021-09-02, version 3.0.16.0* iPhone、iPad用のウイルス対策ソフトは開発していないんですね。このアプリの使い道はいまいち分かりませんし、調べる気もなかったですが、とりあえずウイルス対策ではないっぽいので使いません。 これがなんのアプリか分からないのは私のせいなので、とりあえず評価は3にしておきます。 ### 2/5 — Don’t have enter qr scan manual?? *2021-04-23, version 3.0.16.0* I have ESET for 10 years I really love it. I just want all authenticator in one app. Don’t qr scan manual? Most two factor don’t have scan screen something. Can you set manual please thank you ### 1/5 — Silly gimmick *2020-10-14, version 3.0.16.0* Like most others here, I have one app where all my time based 2fa codes live and this second clunky app. My biggest complaint is that even the inconvenience of having ANOTHER 2fa app once you get into the app you have to drop down the code. It should just be displayed, there are far too many taps to get to where I need to be for a site that defaults to a 30 minute sign out.... ### 2/5 — 2fa для домена *2020-08-14, version 3.0.16.0* Хотел использовать для настройки 2fa для доступа к устройствам windows в доменной среде. Работает все через раз. Временный коды TOTP, не работают при авторизации windows logon. Push - уведомления работаю, но когда разрешаешь вход, приложение вылетает. iOS 13.6, iPhone XS max. Когда переходишь по ссылке от сервера, чтобы установить приложение - приложение после или перед добавление самих кодов - вылетает. Исправьте пожалуйста. Продукт очень классный, но сейчас с ним работать одна боль. Как только исправьте я поставлю 5* ### 1/5 — Why another TOTP app? *2020-06-26, version 3.0.16.0* I have an excellent TOTP app installed that includes ALL of my other MFA logins. Why do I need to install this rinky-dink specialized app for a single TOTP login? Fire whomever authorized this decision. ## Most critical reviews (10 lowest-rated) ### 1/5 — They will take your money and do nothing and I mean nothing *2026-01-17* I paid them. They sent me one email. The links never worked and I never heard back from him and they just took my money. That’s it a whole year that I paid for a year and they took all of it antivirus VPN home. They haven’t done anything well over $100 wasted on this app. ### 1/5 — Buggy und instabil *2025-10-30* Es ist und bleibt eine Schrott-Software! Nach dem Update ist plötzlich Face-ID deaktiviert und die App verlangt eine PIN, die ich irgendwann vor Jahren mal festgelegt und nie mehr gebraucht habe, weil ich ja immer Face-ID nutzen konnte. Damit war von jetzt auf gleich überraschend kein Login mehr in mein VPN möglich, weil ich die App dann nur noch zurücksetzen konnte! Und nach dem Zurücksetzen geht’s direkt mit Fehlermeldungen wie: „Fehler beim Erstellen des Speichers“ weiter. Also einmal komplett deinstallieren und neu installieren. Und mehrere Accounts neu einrichten. :-( „Diesem Standort vertrauen“ wird - wie schon bei der letzten Version - jeden Tag neu abgefragt. **Developer response:** Hello mchris89, apologies for the issue. Can you please contact us at: play@eset.com so we can investigate the issue? Thank you! ### 1/5 — Funktioniert nicht mehr *2025-05-19* Seit ca 2 Tagen bekomme ich keine Benachrichtigungen mehr. Ich habe sonst alle Fehlerquellen ausgeschlossen. **Developer response:** Hello, sorry for the problems, can you please send us a support request via http://www.eset.com/int/support/contact/ and describe the problem in more detail? We will do our best to resolve it and would be grateful if you would update the app review later. Thank you very much! ### 1/5 — Does not work *2025-04-22, version 3.1.9.0* We have been using this application for a long time, however the last update is tragic. Push notifications for 2FA don’t get send to my iPhone 13 Pro on iOS 18.4. and I cannot log to my company’s VPN. ### 1/5 — Face ID Problem enttäuschend *2023-04-10* Wie ist vorhin so einige andere schreiben, ist unter dem iPhone 14 die Nutzung der Face ID mit aktueller iOS nicht mehr möglich da Endlosschleife. Warum schafft es der Hersteller nicht, das Problem mit einem Update zu beheben? Das letzte Update ist wie alt? Das ist wirklich unprofessionell und eine Enttäuschung. Ich bin wirklich ein großer Freund von ESA, aber das ist wirklich 6- PS: den Support interessiert es überhaupt nicht! **Developer response:** Hello, sorry for the problems, can you please send us a support request via http://www.eset.com/int/support/contact/ and describe the problem in more detail? We will do our best to resolve it and would be grateful if you would update the app review later. Thank you very much! ### 1/5 — FaceID Probleme und Abstürze *2023-03-14* Hersteller reagiert nicht auf Anfragen. Rezensionen mit Kritik werden nicht freigeschaltet oder entfernt. Das Produkt ist mit dem iPhone 14 Pro und FaceID NICHT NUTZBAR. Hier wird durch die Kunden ein Produkt finanziert um das sich der Hersteller nicht kümmert. **Developer response:** Hello, sorry for the problems, can you please send us a support request via http://www.eset.com/int/support/contact/ and describe the problem in more detail? We will do our best to resolve it and would be grateful if you would update the app review later. Thank you very much! ### 1/5 — Kein Face ID mehr seit letzten Update von iOS *2023-03-09* Ich bin ja wirklich ein großer Freund von ESET, aber dass man die Probleme mit Face ID nicht hinbekommt (Endlosschleife). Ist wirklich schon ein bisschen lächerlich. Des Weiteren bin ich ganz verwundert, dass die anderen Bewertungen zu dem Thema hier nicht mehr erscheinen. Hier gab es nämlich einige zu dem Thema, sind aber alle weg. Wie wäre es wenn ihr eine Lösung erarbeitet, die App hat ja schon sehr lange kein richtiges Update bekommen **Developer response:** Hello, sorry for the problems, can you please send us a support request via http://www.eset.com/int/support/contact/ and describe the problem in more detail? We will do our best to resolve it and would be grateful if you would update the app review later. Thank you very much! ### 1/5 — Terrible *2022-08-18, version 3.0.16.0* Our hospital decided on this app for 2 factor authentication and it is terrible. It take 30 seconds for the notification to work when it actually is working. Many times no notification comes at all. The app crashes constantly for no apparent reason—it actually looks likes the software was designed to intentionally crash its so consistent. Save yourself the time and headache and look elsewhere. ### 1/5 — 使い方が全くわかりません *2020-12-19, version 3.0.16.0* ダメだコリャ！ ### 1/5 — App geht nicht mehr nach Update auf iOS 14.2 *2020-11-25* Nach Update auf iOS 14.2 geht die App nicht mehr. Problem konnte mehrfach reproduziert werden, es betrifft bei uns ausschließlich das iPhone SE 2020. Auf dem iPhone 11 und iPhone 7 geht die App weiterhin. ## Most praised reviews (10 highest-rated) ### 5/5 — ESET用セキュアアプリ *2024-10-01, version 3.1.5.0* こちら単体ではセキュリティアプリとしては機能しません。こちらはあくまでESET HOME用のワンタイムパスワードアプリです。※こちらはESET各種セキュリティソフトを契約している人向けです。 MacOSやWindows、AndroidなどのESETというソフトのESET HOMEというツールのアプリ（web版もある）のセキュアツール。 いくらESETでセキュリティを徹底していたとしてもこちらをハックされたら、全て失うので、そのセキュリティの大元の管理ツールであるESET HOMEの為のワンタイムパスアプリだと思って頂ければ！ ### 5/5 — 2段階認証用のアプリ *2023-10-08, version 3.0.20* PCでESET HOMEにログインする際に、パスワードに追加で鍵をかけるためのアプリ。既に購入してる人はHPで誘導されるからすぐに分かる。調べもしないでセキュリティソフトそのものと勘違いして低評価するお馬鹿はいったいなんなの‥。 ### 5/5 — Works great. Not consistent with some of the poor reviews. *2023-02-21, version 3.0.16.0* I was hesitant to use this app because of some of the ratings. I switched from McAfee Live Safe to ESET Smart Security Premium so I downloaded this just to see. I have only used Microsoft Authentication in the past. In my short experience it has been very very easy to use. The only thing different is that this app asks for a pin as well, just an extra layer of security I guess. That is the only “non-user-friendly” part. Which honestly is a minor inconvenience. I’ll take the added layer for a quick digit input. The QR scan is simple. Pops up effortlessly. The codes are timed and will switch when the time runs out. Good job fixing the bugs ESET!!! ### 5/5 — Super *2022-09-06, version 3.0.16.0* Velmi dobra aplikacia. Dvojfaktorova autentifikacia pre firmy. ### 5/5 — David (student) *2020-05-09, version 3.0.15.0* In light of the pandemic, I decided to do some heavy research into cyber security. During my online reading, I discovered ESSET. I have MOVED FROM DASHLANE to ESSET due to ESSET’s reputation, track record and services on offer. This app has been well updated and now includes FaceID and many other new improvements. The previous ratings are out of date and mis-guiding. ### 5/5 — Network Admin *2020-01-22, version 2.50.24.0* We love this 2nd Auth Gen. it’s perfect. Many thanks to ESET and all of there engineers. ### 5/5 — Excelente aplicación 2FA *2018-05-09, version 2.30.15* Recomendable 100% ### 5/5 — Interface simple *2017-06-20, version 2.30* Simple d'utilisation. Produit stable. ### 5/5 — Ok but... *2017-03-23, version 2.30* This app does what it's supposed to do. I would like to see this app support iPhone 6/6 Plus screen size natively. 3/23/17 Update: finally supports native display for larger screens and now includes push notification. ### 4/5 — 4/5 *2025-10-30, version 4.1.51* Konecne update po viac ako roku pushovania 🥲 Extremne chybajuca vec premenovania tokenov bola pridana. Este si prosim moznost presuvania poradia. Char limit na nazvy tokenov je mozno nedostatocny, nie som si isty. Dikes:) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*