# eSign App — user reviews > 22 indexed App Store user reviews of eSign App by eSign LLC, rated 4.80/5 from 764 ratings. - Source: https://appshunter.io/ios/app/esign-app/id1513896514/reviews - App overview in markdown: https://appshunter.io/ios/app/esign-app/id1513896514.md - Rating breakdown: 5★ 680 · 4★ 49 · 3★ 12 · 2★ 4 · 1★ 19 ## What do users think of eSign App? Overall sentiment: mixed **Pros** - 🚀 Fast and straightforward process - 👍 User-friendly interface - 💰 Free tier with generous features - 🔒 Supports Apple ID login - 📧 Email notifications for document status - ✅ Provides certificate of signed documents - 🎯 Does exactly what users need **Cons** - 🐛 Frequent app crashes and freezing - 🐛 Loading stuck indefinitely after verification - 💳 Subscription charges without unlocking features - 📝 Document content disappears or doesn't save - 🚫 Cannot edit documents properly - ❌ Poor customer support responsiveness - 🔐 Unauthorized upload errors - 🔄 App kicks users off unexpectedly **Commonly reported bugs** - Verification code loading loop - Document information not transferring from edit to signing - App crashes when entering text in text boxes - Subscription active but features locked - Document data lost after saving - Cannot sign in designated areas - iPhone app randomly disconnects during signing - Unauthorized error on file uploads - Error messages prevent saving changes - Membership downgrade redirect malfunction **Most requested features** - Template saving functionality - Auto-fill for signature and date fields - Edit capability for signature placement - Better document editing features ## Newest reviews (2 of 22) ### 4/5 — Solid app for price *2022-12-01* Does everything I need it to do on signing agreements for my dumpster rental business. But I wish I could save the templates so I don’t have to add the signature spot the name spot and the date every single time I wish it would just auto fill where I could save it and just pull it up and send it. **Developer response:** We really appreciate your feedback! Regarding templates, we're working on an update that will include the ability to use templates within the app, allowing sign requests to be sent with only a few taps. ### 5/5 — Quick … Simple … Easy *2022-03-14* This App is a saver ## Most critical reviews (10 lowest-rated) ### 1/5 — Muy mal *2025-03-19* El documento está en blanco solo aparece la firma y no aparece los detalles que tenía en el documento **Developer response:** Hola, lamentamos que haya tenido ese problema. Esto no es habitual y queremos ayudar. Por favor, envíe un correo a support@esign.com con el documento o más detalles, y lo revisaremos de inmediato. Gracias por usar eSign. ### 1/5 — It sends a verification code, I type it in and then it’s stuck loading forever *2025-02-27* Its so frustrating. Made me lose a bunch of time with clients. Need to fix this glitch. **Developer response:** Hi Tommy, we apologize for the frustration this caused. We fixed this issue in update 2.0.11—please update the app and try again. We appreciate your patience! ### 1/5 — In app premium not honored *2025-01-13* I paid for the in app monthly subscription. I got an error, got charged and then the app didn’t update/unlocked what I paid for. The app subscription was “active” when accessing my subscriptions through Apple but the app showed I had the free version. I requested a refund multiple times and never got it. The developers/support never got back to me after submitting their contact forms. **Developer response:** Hi trwss, we recently discovered an issue that affected a small number of users, where subscriptions weren’t unlocking properly. This has since been resolved in our latest update. Unfortunately, refunds for in-app purchases must be handled through Apple, but if you're still having trouble accessing your subscription, please reach out to our support team, and we’ll make sure you get the access you paid for. ### 1/5 — Rubbish *2024-04-27* Wouldn’t allow me to sign where I needed to, and no facility to edit. Rubbish. Don’t waste your time. ### 1/5 — Doesn’t work after update *2024-02-19* When you go to fill out/edit a document and then save the document after you go to request signatures the document doesn’t save the information you put in at all…. Needs fixed ASAP! **Developer response:** We sincerely apologize for the inconvenience you've experienced. We've resolved the issue in our latest update, version 2.0.6. Please ensure your app is updated, and if you encounter any further issues, don't hesitate to contact us at support@esign.com! ### 1/5 — Barely functioning *2024-02-07* I installed so I could create a form, yet upon using the edit/fill feature, nothing transferred to the signing part. In an attempt to go around that, I used text boxes in the sign feature, but as soon as I try to enter text the app crashes. **Developer response:** Hi Zekemay, the issue you've been experiencing has been addressed in our latest update, version 2.0.6. If you're still encountering any issues, please reach out to us at support@esign.com. Thanks! ### 1/5 — Waste of money *2023-02-25* I purchased this plan for one document that needed editing and after trying to make one change, I would get an error message and it wouldn’t save. I’ve contacted support and heard nothing back. Also when I try to downgrade the membership to the free one, it sends me somewhere else and I can’t cancel it. Very frustrating! **Developer response:** Thank you for the feedback, and we're sorry for any frustrations our app caused. The error message you received is most likely due to an expired session, from closing the app within the editor. Regarding downgrading your subscription, this must be done through Apple by going to your phone's settings (see here: https://support.apple.com/en-us/HT202039). ### 1/5 — App works horribly *2022-10-26* Trying to upload a file from my iPhone and keep getting told “unauthorized” What am I paying $10 per month for? **Developer response:** Hello, thank you for the feedback. The issue you described often happens if you select "Sign out of all" within our web app, and then attempt to sign a document within the iOS app without logging back in. To resolve this issue, you would need to log back in on the iOS app. ### 2/5 — Не работает! *2024-10-06* Пока не исправите будет 2 звезды! ### 2/5 — iPhone App Bugs *2024-02-10* Randomly when I use the iPhone app when I go to sign my part of a doc it just keeps kicking me off the app. **Developer response:** Hi Mitch, we're glad to let you know that the issue you've been experiencing has been addressed in our latest update, version 2.0.6. Please make sure your app is updated to this latest version. If you're still encountering any problems, don't hesitate to reach out to us at support@esign.com! ## Most praised reviews (10 highest-rated) ### 5/5 — Best e-signature app *2026-06-11* Best app yet ! Very User friendly ### 5/5 — Fast and Easy *2025-06-04* Fast and straight forward ### 5/5 — The best one out there *2024-04-30* I have used several eSign apps but this is by far the best one. It’s free and gives you a certificate that the document you requested to be signed by other individuals are signed. It also gives you an update through email if you signed up to know the status of the documents to be signed by others. Thank you. **Developer response:** Thanks for your kind words! We're glad you're enjoying eSign and finding the features useful. Let us know if there's anything we can do to make your experience even better. ### 5/5 — Review *2024-02-21* It’s good ### 5/5 — Awesome *2023-11-22* App does exactly what I need it to do!! Shoutout to CLR Bruce Rivers, I knew exactly what app to download when I needed to sign a document today. ### 5/5 — Good. Got recommended from Bruce Rivers, on YouTube. *2023-10-15* Good app. Thanks for the recommendation, Bruce. 🙂 this is a good app. ### 5/5 — Supports login by Apple ID, thank you! *2023-07-25* Thank you for supporting login by Apple ID. Very sick and tired of tracking so many different logins across apps and websites. Pricing is reasonable for covering document signing requests, considering how many features are available for free, including two factor authentication and storage. ### 5/5 — Bruce river *2023-07-20* He was right ### 5/5 — Simple and great *2022-11-01* I don’t do more than 3 signatures a month so it’s free for my needs. ### 5/5 — Simple and easy *2022-07-16* Use almost everyday to send lease agreements, rental apps, and notices to tenants --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*