# eSmartCam — user reviews > 143 indexed App Store user reviews of eSmartCam by Shenzhen Elink Smart Co., Ltd., rated 2.60/5 from 113 ratings. - Source: https://appshunter.io/ios/app/esmartcam/id1207997094/reviews - App overview in markdown: https://appshunter.io/ios/app/esmartcam/id1207997094.md - Rating breakdown: 5★ 27 · 4★ 11 · 3★ 15 · 2★ 14 · 1★ 46 ## What do users think of eSmartCam? Overall sentiment: negative **Pros** - 📷 Clear picture quality day and night - ⚙️ Easy setup and configuration - 👍 User-friendly interface - 🎥 Useful motion detection feature - 📱 Remote viewing capability - 🔊 Good audio quality - 💰 Affordable price point - 🛡️ Reliable hardware/camera performance **Cons** - 🐛 Frequent login failures and timeouts - 📢 Intrusive ad wall before login screen - 🌐 Unstable remote connection issues - ⚠️ Inappropriate advertisements displayed - 🔄 Constant need to reinstall app - 📵 App crashes and freezes frequently - 🔐 Multiple login attempts required - ⏱️ Slow app performance - 🚫 Notifications not working properly - 📹 Playback and video viewing problems - 🔌 Connection drops unexpectedly - ⚡ Poor WiFi connectivity despite good signal - 🎬 Cloud storage not functioning - 📤 Unable to save video clips - 🔊 Audio/microphone issues - 🚫 iPhone app no longer supports some cameras - ⚙️ Settings reset automatically - 🐛 App won't open past loading screen - 🔄 Constant update prompts with no actual updates **Commonly reported bugs** - Login times out with 'update to latest version' prompt when no update exists - Ad retrieval failures cause connection errors - App fails to load past login screen - Keyboard won't dismiss blocking login button - Session timeout requiring repeated logins - Notifications not received despite settings enabled - Motion detection alerts not working - Cloud storage playback shows blank screen - Video clips fail to save or store - SD card format failures - Camera disconnects from app randomly - Playback error messages - Motion detection images won't open - App signs out user unexpectedly - Network error messages despite good connectivity - Camera settings reset after each use - Microphone stops working after firmware update - Camera focus becomes blurry after firmware update - App won't recognize camera on network after QR scan - Picture displays upside down with no fix option - App crashes when switching between apps - Unstable signal detection despite good connection - Account lockout with no recovery option - Registration errors on new accounts **Most requested features** - Ability to turn camera on/off via app - Multi-device simultaneous login support - Restricted access controls for shared users - WiFi network switching capability - Logout button in app - Show which users are currently accessing camera - TV casting functionality - Location capture in video footage - Timer feature for scheduled camera operation - Adjustable notification frequency - 5G network support - Background sound output when app is minimized - Improved English terminology and translations - Weekly alarm schedule options - Ability to view multiple clips without scrolling entire day - Better playback navigation interface - iPad compatibility improvements ## Newest reviews (18 of 143) ### 2/5 — Not what it once was. *2024-12-13, version 2.1.1* I’ve been using this app for around 5 years now. Lately they’ve added an ad wall that you need to go through to get to the login screen. I’ve noticed that if the app fails to retrieve an ad then you get a connection issue. Also, the login times out and prompts you to “update to the latest version” (of which there isn’t). This can happen a few times in a row and can only be resolved by closing and opening the app again. Suffice it to say, our PTZ camera still works near-flawlessly so this app is a “necessary evil”. ### 3/5 — Señal inestable siempre *2024-03-27, version 2.1.1* Siempre dice que la señal está inestable aunque la conexión a internet esté bien. A veces te saca de la cuenta y no te deja volver a entrar en un rato largo. ### 2/5 — Needs major improvements *2023-11-14, version 2.1.1* Two big issues: - Log In: typically will have to log in multiple times before it actually works and let’s you through to the camera screens - Inappropriate Advertisements: when you do get to the Home Screen, an ad will sometimes start to play and several times this has been an inappropriate ad playing sounds like an adult movie!!! This is NOT OK and the app developers need to make this stop asap. - 2 stars thereafter as when you do get in after the above issues the camera functions themselves work fine usually. ### 2/5 — Publicidade *2023-08-25, version 2.1.1* A publicidade não está deixando utilizar o aplicativo e abrir a câmera, bem como não consigo fechar quando não queremos comprar a oferta. ### 2/5 — Can not watch previous video *2023-04-03, version 2.1.1* i already purchased for 360 days but it can't watch previous video time. check please. ### 2/5 — Aufeinmal mit Werbung *2022-07-31, version 2.1.0* Die App ist an und für sich gut, nur mit dem neuen Update und dieser nervigen Werbung, ist diese App leider nur ein Reinfall…. Wenn man schnell schauen muss, wer an der Tür steht, muss man erst warten, bis die Werbung mit den halb nackten Mädels vorbei ist. Daher nur 2 Sterne ### 3/5 — La app antes de mostrar la imagen muestra anuncios *2022-07-19, version 2.1.0* La cámara funciona demasiado bien, pero la app muestra siempre anuncios y propaganda antes de poder ver la cámara. ### 2/5 — Why ads when I open *2022-05-13, version 2.1.0* This used to be a great app until the last update which obviously was just to allow ads pop up when you first open the camera, which I had never had to deal with before. ### 1/5 — Publicité *2022-04-27, version 2.1.0* j'utilise cette application depuis 4 ans, si le matériel associé est correct, l'application mériterait d'être un peu plus travaillée. Par contre, l'apparition de publicité il y a deux jours est absolument scandaleuse pour ce genre d'application ! ### 1/5 — Sketchy at best *2022-04-26* This app has always been just barley good enough to keep and use and now in the newest update that in the foot notes said it was for optimization of user experience all they did was add an annoying ADD right when the app opens this obviously being the last sraw for me and I’m sure most other people Do Not Buy These cameras because the app is garbage. ### 1/5 — Latest update added ADS. *2022-04-25, version 2.1.0* Upon updating an outdated app, they’ve decided to now add some very annoying AD pop up you to ‘skip’ in order to use the app. This is a very annoying and NOT needed feature, and should be removed. I hope apple look into this. The app itself has been fairly basic for sometime. Nothing has changed in well over a couple years now, and the optimised user experience in the latest patch notes seems to be they think we want ADS. No thank you. ### 1/5 — Last update messed it up *2022-04-11, version 2.0.8* The camera is no longer sending notifications or following movements since the last update. Tried to contact customer service many times and never got any response. Was happy with the product and the app but it’s useless now and there’s no one on the other end to offer support. A shame… ### 1/5 — Basically expensive trash. *2022-01-19, version 2.0.8* I hope you’re seeing this before buying the camera, or at least within the return time. I’ve had three of these and none of them last. I’m very tech savvy and in fact in tech support myself. My most current issue is getting the camera to connect to the internet. Being sure to log into a 2.4Ghz WiFi, and even trying hardwire. Currently awaiting a response on obtaining firmware updates, but at this point I’m not hopeful. Before this issue begun, I had given up on getting it to record video. Clips wouldn’t store, and if they did, you couldn’t rewatch them. Also, make sure you don’t touch the power cable once you plug it in. Almost immediately it will ruin the port and prevent proper seating of the power cable. Might make a decent hood ornament or be good for target practice. ### 1/5 — New update ruined scroll back *2021-11-25, version 2.0.7* I can’t see previous days anymore. Can you fix that please! ### 2/5 — App doesn’t work *2021-11-10, version 2.0.5* The app works great until today. I cannot log into this app today. I tried to create a new account, it didn’t allow me. I didn’t get valuable errors, the errors pop up is “cancelled”, which is not helpful. ### 1/5 — ESmartCam *2021-11-10, version 2.0.5* Пользовалась год все было норм , потом в один прекрасный день выдаёт ошибку и все 🤦‍♀️ ### 1/5 — Couldn’t login *2021-11-10, version 2.0.5* I couldn’t login to app for all day. It’s kind of global problem? Or only mine? Wi-Fi works and I still can’t use camera. Please help ASAP! ### 1/5 — Не работает! *2021-11-10, version 2.0.5* Уже который день в приложение не зайти, пробую с разных устройств. А камеры мне очень нужны для маленького ребёнка! ## Most critical reviews (10 lowest-rated) ### 1/5 — Inestable *2024-08-27, version 2.1.1* La transmisión remota es deficiente de hecho en ocasiones no permite la conexión remota ### 1/5 — No support for iPhones per rep *2024-02-19, version 2.1.1* Having problems with cam not powering up totally and was told that the app in the iPhone App Store no longer supports the camera only android phones. Makes no sense to me at all!!!!! ### 1/5 — Werbung für eine bezahlte Webcam *2024-01-24, version 2.1.1* Da kauft man eine Webcam und muss dann beim Zugriff Werbung abwarten. Geht gar nicht. ### 1/5 — Terrible app *2024-01-23, version 2.1.1* Always problems when trying to open the app. Takes several attempts to open with such things as poor connection despite being less that a metre from router. Check for updates , despite being the latest version. Pop up Ads when opening the app, some of which are distasteful. App wants to access my full picture library or it won’t allow you to take picture of what you are viewing. I could go on but I’m sure that you get the picture. App is now deleted. ### 1/5 — Terrible In Everyway *2023-09-16, version 2.1.1* Login will fail 9/10 times. Playback fails. Sd format fails. This app has very very little that functions properly. Far more frustrating than helpful. ### 1/5 — Не работает постоянно виснет *2023-07-21, version 2.1.1* В чем проблема? Напишите что вы больше не поддерживаете приложение? Одноразовые камеры ### 1/5 — Malas *2023-01-29, version 2.1.1* Hasta el momento la peor aplicación que e conocido, no conecta rápido, muy lenta, antes de abrir me dice que debo actualizar la aplicación y al momento de actualizar, me dice que ya está en la última versión. ### 1/5 — The update messed every thing up *2022-12-21, version 2.1.1* Since the update, I’m miss any notifications due to the app signing me out. I have to sign in every time I open the app. Pop ups😑…. But I get it. Would be happy to give five stars ⭐️⭐️⭐️⭐️⭐️ ### 1/5 — Slow and forces you to see a massive ad first *2022-05-13* This version is slower than the previous one and now you are forced to see a massive ad on the main screen before being able to click on your camera (which says is “loading” but it’s obviously an artefact for you to see the ad). This kind of strategy in 2022 is an insult to your users. ### 1/5 — Обман *2022-05-07, version 2.1.0* Купил подписку облаточного хранения, деньги сняли, а подписка не оформилась(. Написал на возврат, денег нет. ## Most praised reviews (10 highest-rated) ### 5/5 — Notificación *2022-03-31, version 2.0.8* Buenos días tengo dos camaras y no llegan mensaje de notificaciones cuando siente moviendo ### 5/5 — Thank you for the last update *2021-12-02, version 2.0.8* After the last update the app now works great. Thank You! ### 5/5 — Ya tiene 2 Años *2021-03-11, version 2.0.4* Es una camara excelente, la tengo hace 2 años, se me ha caido y desarmado, pero la vuelvo a ensamblar y funciona perfecta, quiero comprar otra igual. Con lo que no he podido es con la autorizacion a otra persona para que podamos ver al mismo tiempo, siempre desconecta al primero que se conectó. ### 5/5 — Quick and easy *2020-09-28, version 2.0.2* Works as expected and easy to setup, very impressed 👍🏻 ### 5/5 — Working. *2020-06-05, version 2.0.2* 👍🏻 ### 5/5 — Muy buena *2020-05-14, version 2.0.2* La tengo hace dos años y me ha funcionado muy bien, sin problemas ### 5/5 — Fantastic App, Great IP camera *2020-03-25, version 1.5.3* With this App and camera, I can watch my home whenever and wherever... ### 5/5 — Amazing *2020-03-23, version 1.5.3* Amazing! Very useful! ### 5/5 — Ip camera App *2020-03-23, version 1.5.3* very good Application！good quality product👍 ### 5/5 — Great ! *2020-03-16, version 1.5.3* I can easily use the app to control my camera. And the cam picture is very clear,when day and night.Motion detection and mobile tracking are very useful functions. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*