# Esri Support — AI enabled support for ArcGIS

> AI-powered GIS software support and case management for Esri products. (iPhone/iPad app by ESRI.)

- Source: https://appshunter.io/ios/app/esri-support/id1446065834 (this page in markdown: same URL + `.md`)
- Developer: [ESRI](https://appshunter.io/developer/379687933)
- Category: Productivity, Utilities
- Price: Free
- Rating: 4.50/5 from 33 App Store ratings · 4 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 89 MB
- Languages: American English, Arabic, Bosnian, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian and 27 more
- Released: 2023-11-22
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/esri-support/id1446065834/reviews.md

## What is Esri Support?

Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping that builds the leading mapping and spatial analytics software such as ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online and many more. The Esri Support app brings self-help resources for all Esri's software products, assisted-support services, and case management features directly from your smartphone.
 
With the Esri Support app you can:
1. Find answers to your questions and solutions to technical issues using our generative AI chatbot.
2. Get notified instantly about new technical articles, videos, patches, bug status updates, case updates, ArcGIS Blogs, and more.
3. Explore video tutorials for Esri technologies.
4. Contact Esri Support by phone, chat, or case submission form.
5. Request a call back to get help on your schedule.
6. Manage your support cases, bugs, and enhancements.
7. Check the status of ArcGIS Online services with the ArcGIS Online Dashboard and get notified when a service is interrupted.
8. Subscribe to bugs and receive notifications whenever new information becomes available.

## Key features

- AI chatbot for technical issues
- Instant notifications for updates
- Video tutorials for Esri technologies
- Contact support via phone, chat, or form
- Manage support cases and bugs
- ArcGIS Online service status dashboard

## Recent user reviews (4 of 4)

All indexed reviews: https://appshunter.io/ios/app/esri-support/id1446065834/reviews.md

### 1/5 — No Organizational Account Support

*2024-09-14*

Looks very helpful but for 100,000’s of people like me, it’s useless because we can’t login with our org account.

**Developer response:** Thank you for reaching out. The latest version of the app 7.19 should enable you to login with your ArcGIS Online login tied to your organization. Please ensure you are on the latest version of the app. If you still have difficulty getting setup, reach out to us at support_feedback@esri.com with your contact information and we will be happy to help you.

### 3/5 — Allow anyone to track bugs

*2024-06-14*

Great app but I would like the ability to track bugs without needing to be connected to an organization. I don’t understand why I need to be connected to an organization to track bugs.

**Developer response:** Thank you for your feedback. We are happy to hear you are enjoying the app. We agree with your comments and in our next release, we will implement the ability to subscribe to bugs without requiring users to be connected to an organization.

UPDATE (July 18, 2024): We have released a new version of the app that allows users to subscribe to bugs without requiring users to be connected to an organization.

### 4/5 — Great app, but missing some key functionality

*2024-03-14*

The app is great and the AI chat bot is really cool. But the app is missing some key functionality. There is no search function for the technical articles, which is a hindrance for searching for related information. Also, there’s no SAML login option for organizational accounts.

**Developer response:** Thank you for your feedback. We’re glad to hear you’re enjoying the app. We replaced the search functionality with the AI chatbot; the chatbot finds answers more effectively and is trained on all the latest technical content generated from Esri. We’re also working on the SAML issue and hope to have a solution soon.

### 1/5 — need account

*2024-03-07*

good grief! not everything is about the bottom dollar esri.  can’t the app at least be free and open to all???

**Developer response:** The app is free and available to all. Once you’ve downloaded the app, you can either continue without sign in or create a free public account.

## Frequently asked questions about Esri Support

### What is Esri Support?

Esri Support provides self-help resources, AI-enabled assistance, and case management for Esri's GIS software products directly from your smartphone. It offers solutions to technical issues and keeps you updated on product developments.

### How can I get help with Esri software using Esri Support?

You can use the generative AI chatbot to find answers, explore video tutorials, or contact Esri Support directly via phone, chat, or a case submission form. You can also request a callback for assistance on your schedule.

### Does Esri Support offer real-time updates?

Yes, Esri Support provides instant notifications for new technical articles, videos, patches, bug status updates, case updates, and ArcGIS Blogs. You can also subscribe to bugs for notifications on new information.

### Can I manage my support cases with Esri Support?

Absolutely. The app allows you to manage your support cases, track bugs, and monitor enhancement requests. You can also check the status of ArcGIS Online services through the dedicated dashboard.

### What devices is Esri Support available on?

Esri Support is available on iPhone and iPad devices. It is designed to provide convenient access to support resources across these platforms.

### How often is Esri Support updated?

The latest version of Esri Support is 7.35, last updated on March 31, 2026. While this indicates a recent update, specific update frequency is not detailed, but the app is actively maintained.

### What is the age rating for Esri Support?

Esri Support has an age rating of 4+, making it suitable for a wide range of users. This indicates content is generally appropriate for most ages.

### Does Esri Support have ads?

No, Esri Support does not contain advertisements. As a free application, it focuses on providing support resources without interruption from ads.

## Version history (last 5 releases)

### 7.37 — 2026-06-09

Minor enhancements.

### 7.36 — 2026-06-02

Introduced AI-assisted case submission to streamline the support request process.

### 7.35 — 2026-03-31

Bug fixes and improvements to case access behavior.

### 7.34 — 2026-03-17

Improved readability of text in the Esri Support AI Chatbot when the app's appearance is set to dark.

### 7.33 — 2026-03-03

Fixed an issue that prevented users from opening notifications.

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## More apps by ESRI

- [Esri Events](https://appshunter.io/ios/app/esri-events/id620435017)
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All apps by ESRI: https://appshunter.io/developer/379687933

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[esri support](https://appshunter.io/ios/topics/esri-support) · [esri navigator](https://appshunter.io/ios/topics/esri-navigator) · [esri events](https://appshunter.io/ios/topics/esri-events) · [esri arcgis field maps](https://appshunter.io/ios/topics/esri-arcgis-field-maps) · [altametrics support portal](https://appshunter.io/ios/topics/altametrics-support-portal) · [esri quick capture](https://appshunter.io/ios/topics/esri-quick-capture) · [esri arcgis online open data](https://appshunter.io/ios/topics/esri-arcgis-online-open-data) · [esri workforce](https://appshunter.io/ios/topics/esri-workforce) · [esri](https://appshunter.io/ios/topics/esri)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*