# Esri Support — user reviews

> 4 indexed App Store user reviews of Esri Support by ESRI, rated 4.50/5 from 33 ratings.

- Source: https://appshunter.io/ios/app/esri-support/id1446065834/reviews
- App overview in markdown: https://appshunter.io/ios/app/esri-support/id1446065834.md
- Rating breakdown: 5★ 26 · 4★ 2 · 3★ 2 · 2★ 0 · 1★ 3

## Most critical reviews (4 lowest-rated)

### 1/5 — No Organizational Account Support

*2024-09-14*

Looks very helpful but for 100,000’s of people like me, it’s useless because we can’t login with our org account.

**Developer response:** Thank you for reaching out. The latest version of the app 7.19 should enable you to login with your ArcGIS Online login tied to your organization. Please ensure you are on the latest version of the app. If you still have difficulty getting setup, reach out to us at support_feedback@esri.com with your contact information and we will be happy to help you.

### 1/5 — need account

*2024-03-07*

good grief! not everything is about the bottom dollar esri.  can’t the app at least be free and open to all???

**Developer response:** The app is free and available to all. Once you’ve downloaded the app, you can either continue without sign in or create a free public account.

### 3/5 — Allow anyone to track bugs

*2024-06-14*

Great app but I would like the ability to track bugs without needing to be connected to an organization. I don’t understand why I need to be connected to an organization to track bugs.

**Developer response:** Thank you for your feedback. We are happy to hear you are enjoying the app. We agree with your comments and in our next release, we will implement the ability to subscribe to bugs without requiring users to be connected to an organization.

UPDATE (July 18, 2024): We have released a new version of the app that allows users to subscribe to bugs without requiring users to be connected to an organization.

### 4/5 — Great app, but missing some key functionality

*2024-03-14*

The app is great and the AI chat bot is really cool. But the app is missing some key functionality. There is no search function for the technical articles, which is a hindrance for searching for related information. Also, there’s no SAML login option for organizational accounts.

**Developer response:** Thank you for your feedback. We’re glad to hear you’re enjoying the app. We replaced the search functionality with the AI chatbot; the chatbot finds answers more effectively and is trained on all the latest technical content generated from Esri. We’re also working on the SAML issue and hope to have a solution soon.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*