# ESS App — The best way to buy at ESS > Mobile payment and loyalty rewards app for in-store purchases. (iPhone/iPad app by COMPASS CONTRACT SERVICES (U.K.) LIMITED.) - Source: https://appshunter.io/ios/app/ess-app/id1478645226 (this page in markdown: same URL + `.md`) - Developer: [COMPASS CONTRACT SERVICES (U.K.) LIMITED](https://appshunter.io/developer/1457967825) - Category: Food & Drink - Price: Free - Rating: 2.32/5 from 69 App Store ratings · 40 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 100 MB - Languages: British English, Czech, Hungarian, Icelandic, Polish, European Portuguese, Slovak, Swedish, Turkish - Released: 2019-09-29 - Data updated: 2026-08-26 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/ess-app/id1478645226/reviews.md ## What is ESS App? Get the most out of your ESS experience! Our app is the most convenient way of paying and earning rewards every time you make a purchase. Scan your phone to pay securely while instantly collecting loyalty - all in less than 2 seconds! It’s free, fast, and easy to use - we make each of your payments become a fun and rewarding experience. PAY IN-STORE With one scan of the app, you’ll pay, earn points, and receive a digital receipt. YOUR DIGITAL STAMP CARD Instntly earn stamps every time you purchase a qualifying drink with our app. Once our stamp card is complete we will send you a voucher for your favourite treat! FIND A STORE Easily find your way to the closest location with our in-app store finder. SHARE YOUR VOUCHERS Surprise your friends by sharing love and freebies with them. But if you don’t we won’t tell. KEEP TRACK OF YOUR SPENDING No more paper receipts filling out your wallet - all your purchases and digital receipts are visible in your activity feed. SECURITY ESS never holds onto your money or your payment details. Our QR code payment technology is randomised every few seconds to ensure that codes cannot be duplicated for fraudulent use. Set your passcode to ensure that you are the only one making payments from your account. Any questions? Contact us at "support@yoyowallet.com" ## Key features - Scan to pay securely - Earn loyalty points and stamps - Digital receipts - Digital stamp cards - Store finder - Share vouchers - Spending tracker ## Recent user reviews (10 of 40) All indexed reviews: https://appshunter.io/ios/app/ess-app/id1478645226/reviews.md ### 1/5 — Fraudulent app *2026-07-17* Just had a payment taken from my bank account through this app and had to raise a fraud report. The location of the fraud was not anywhere near where I have been today. Yes I have used the app in the at that location, but not today, not this week. I suspect the app has been used to pretend to be me through harvesting of data when I have used the app in the past **Developer response:** We are sorry you have experienced this issue. You will find your vouchers in the Wallet section of your app. If you have any questions, kindly contact us at support@nealstreet.tech ### 1/5 — Unable to register *2026-06-25* Downloaded the ESS App, put my details in to register, it asked me to update the app (even though I had just installed it). The link took me back to the App Store, where it said the app was fully updated. Went back to the app, and now unable to proceed past registration unless the app is updated even though it already is. **Developer response:** This doesn't seem right. We want to take a closer look at this for you. Please send an email to support@nealstreet.tech so we can connect and help you sort this out. ### 1/5 — Awful *2025-11-25* I have just downloaded the app and i am honestly astounded at such low and poor craftsmanship alls I wanted was a nice warm coffee to keep my tummy warm and my mind clear and ready for the day but I couldn’t even have that could I because this app had blocked me as soon as I had registered my log in to say I am disappointed is an understatement i have never seen such a pathetic excuse for coding and if I was ever in the matrix I would terminate this app **Developer response:** This doesn't seem right. We want to take a closer look at this for you. Please send an email to support@nealstreet.tech so we can connect and help you sort this out. ### 2/5 — Unable to add loyalty card to Apple wallet *2025-06-22, version 1.77.0* The button literally does nothing ### 3/5 — Some issues resolved *2025-03-30* Update2 Dear developer - please stop emailing me! Ive had about 6 identical emails since I posted this review. I’ve replied to the address given. Update1 After a recent app update, I’ve been able to log in again, also the transaction logging has sorted itself out (though no records for a missing period of a couple of months) I’m still waiting for a update on a refund for several incorrect charges - I’d recommend that all users check your Reciepts because I’ve had several occasions where I’ve been either double charged, or charged for a second transaction immediately after a purchase. When it’s working properly, it’s been useful, but it will take me a while to trust it again. **Developer response:** This doesn't seem right. We want to take a closer look at this for you. Please send an email to support@nealstreet.tech so we can connect and help you sort this out. ### 1/5 — No longer able to log in - error message *2025-03-12* Stamps weren’t collecting any more and I got an error when trying to redeem points. Unable to contact customer support as error message displayed. Reinstalled the app and now getting the error when trying to log in. Dead app. Already raised a ticket with Neal Street Rewards but no response **Developer response:** Hello, thank you for your review. Please contact us at support@nealstreet.tech and we will be happy to investigate this for you. Thank you in advance! ### 1/5 — Bad app *2025-03-06, version 1.70.0* Saying that the certificate pinning failed for the host yo-yo wallet and seems no way to fix it. ### 1/5 — App not working. Absolutely zero customer service *2024-09-26* If possible, do everything you can to avoid this ESS app and the teya online payments. Had to switch my expired payment card in the app at the beginning of August 24 and it’s not worked since. First emailed customer services on the 7th of August. No reply. Have lost count of how many times I’ve tried contacting them since, no reply every time. Have done all the usual, remove card, log out, re-add etc. still no joy nearly two months later and zero contact. They should be embarrassed to have a department called ‘customer service’. **Developer response:** This doesn't seem right. We want to take a closer look at this for you. Please send a note to rewardshelp@teya.com so we can connect and help you sort this out. ### 1/5 — Overcharged and ignored *2024-08-08* Do not download this app… 2 months ago now I noticed I had been charged for other peoples orders amounting to £20. Contacted the help centre and to this day I have been ignored. Even contacted their enquiries email and still no response! **Developer response:** Please send a note to rewardshelp@teya.com so we can connect and help you sort this out. ### 5/5 — Reliable payment/reward app *2024-06-12* I use it every day. Reliable, functional, quick. Who needs more? **Developer response:** Awesome! Thank you so much for your review! We are really happy you are enjoying the app. ## Frequently asked questions about ESS App ### How does ESS App handle payments? ESS App uses randomized QR code payment technology that changes every few seconds for security. You can also set a passcode to ensure only you can make payments from your account. The app does not store your payment details or hold your money. ### What kind of rewards can I earn with ESS App? You can earn loyalty points with every purchase and collect digital stamps for qualifying drink purchases. Once a stamp card is complete, you will receive a voucher for a free treat. ### Can I track my spending with ESS App? Yes, ESS App provides a digital activity feed where all your purchases and digital receipts are visible, eliminating the need for paper receipts. ### Does ESS App have ads? The provided data does not specify if ESS App contains advertisements. However, its monetization model is listed as 'free', suggesting it may be ad-supported or offer other forms of revenue. ### How can I find an ESS store using the app? The app includes an in-app store finder that makes it easy to locate the closest ESS store to your current position. ### Is ESS App available on multiple platforms? The provided data does not specify platform compatibility. However, most mobile applications are available on both iOS and Android devices. ### What is the update frequency for ESS App? The latest version of ESS App is 1.93.0, last updated on June 1, 2026. This indicates a relatively recent update, though the exact frequency of future updates is not specified. ### What is the user sentiment for ESS App based on its rating? ESS App has a rating of 2.3 stars from 69 ratings. This suggests that a significant portion of users have had a negative experience or are dissatisfied with the app's performance or features. ## Version history (last 5 releases) ### 1.98.0 — 2026-08-26 Bug fixes and performance improvements. Any questions, ideas or feedback? Tap on Contact Support directly from the app. ### 1.97.0 — 2026-08-14 Bug fixes and performance improvements. Any questions, ideas or feedback? Tap on Contact Support directly from the app. ### 1.96.0 — 2026-07-28 Bug fixes and performance improvements. Any questions, ideas or feedback? Tap on Contact Support directly from the app. ### 1.95.0 — 2026-06-26 Bug fixes and performance improvements. Any questions, ideas or feedback? Tap on Contact Support directly from the app. ### 1.94.0 — 2026-06-22 Bug fixes and performance improvements. Any questions, ideas or feedback? Tap on Contact Support directly from the app. ## More apps by COMPASS CONTRACT SERVICES (U.K.) LIMITED - [Uni Food Hub](https://appshunter.io/ios/app/uni-food-hub/id1580503251) - [ESS Energy](https://appshunter.io/ios/app/ess-energy/id1592171812) - [ESS Click & Clean](https://appshunter.io/ios/app/ess-click-and-clean/id1596290273) - [SOCIAL @ HEATHROW](https://appshunter.io/ios/app/social-heathrow/id6449191196) All apps by COMPASS CONTRACT SERVICES (U.K.) LIMITED: https://appshunter.io/developer/1457967825 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*