# ESS App — user reviews > 40 indexed App Store user reviews of ESS App by COMPASS CONTRACT SERVICES (U.K.) LIMITED, rated 2.32/5 from 69 ratings. - Source: https://appshunter.io/ios/app/ess-app/id1478645226/reviews - App overview in markdown: https://appshunter.io/ios/app/ess-app/id1478645226.md ## Newest reviews (13 of 40) ### 1/5 — Not working *2023-09-21, version 1.61.1* Since update to IOS 17 I haven’t been able to login. Keep getting error messages as others have mentioned. I Will be losing rewards in next few days ### 1/5 — iOS 17/Update not working *2023-09-21, version 1.61.1* The ESS app is displaying a prompt to update but it’s not authenticating the user’s credentials. App not working! Please sort out urgently. ### 1/5 — App not working with IOS 17 *2023-09-21, version 1.61.1* App appears to broken since IOS 17 update. Keeps stating that there is an error with log in. ### 1/5 — Doesn’t work with iOS17 *2023-09-21, version 1.61.1* Sadly, not update for a month and now will not work on iOS 17 device. Please update. ### 1/5 — App is broken since ios17 *2023-09-21, version 1.61.1* All I get now is a prompt to update to get great features in ios17 and then when I log in it just says logged out for security reason's ### 1/5 — IOS17 Security Issue *2023-09-21* Fine the day before, overnight get the message update to IOS17 on the app (not the phone) tried but no joy. Keep getting logged out error message due to security. I have loyalty vouchers to use but can’t…not purchasing anymore products without the app. Password reset also doesn’t work due to security issues. iPhone restarted but problem exists. Seems others are also experiencing this issue. ### 1/5 — No longer working after iOS 17 update *2023-09-21, version 1.61.1* The app no longer works post iOS17 update. It says the app needs updating but there is no update ### 1/5 — IOS17 *2023-09-21, version 1.61.1* Updated my phone and now canmt log in - says I’ve been logged out for security reasons. Will I get reimbursed for rewards missed? ### 1/5 — Failed on ios17 *2023-09-21, version 1.61.1* Since IOS17 this no longer works. Logged out won’t update and error every time I try to log in. So currently no access to all my points or vouchers. ### 1/5 — Not good *2023-09-21, version 1.61.1* Rubbish doesn’t work, keeps telling me iOS 17 is here please update even though I have and logged out for security reasons ### 1/5 — iOS 17 error doesn’t work *2023-09-21* Doesn’t seem to work with iOS 17. Just keeps saying “Logged out for security reasons”. JRM at RAF Coningsby not happy people aren’t using it because it’s quicker than using contactless with your bank card. ### 1/5 — Used to be good… *2023-09-20, version 1.61.1* Endless prompts about update the app even though it’s on the latest version, logged out for security reasons & wont let you log back in. Clearly there’s been no compatibility testing with iOS 17. ### 1/5 — App not working *2023-09-20, version 1.61.1* The app doesn’t seem to like the latest IOS 17 update? Has logged me out and will not allow me back in or to reset my password? Losing reward points daily !! ## Most critical reviews (10 lowest-rated) ### 1/5 — Fraudulent app *2026-07-17* Just had a payment taken from my bank account through this app and had to raise a fraud report. The location of the fraud was not anywhere near where I have been today. Yes I have used the app in the at that location, but not today, not this week. I suspect the app has been used to pretend to be me through harvesting of data when I have used the app in the past **Developer response:** We are sorry you have experienced this issue. You will find your vouchers in the Wallet section of your app. If you have any questions, kindly contact us at support@nealstreet.tech ### 1/5 — Unable to register *2026-06-25* Downloaded the ESS App, put my details in to register, it asked me to update the app (even though I had just installed it). The link took me back to the App Store, where it said the app was fully updated. Went back to the app, and now unable to proceed past registration unless the app is updated even though it already is. **Developer response:** This doesn't seem right. We want to take a closer look at this for you. Please send an email to support@nealstreet.tech so we can connect and help you sort this out. ### 1/5 — Awful *2025-11-25* I have just downloaded the app and i am honestly astounded at such low and poor craftsmanship alls I wanted was a nice warm coffee to keep my tummy warm and my mind clear and ready for the day but I couldn’t even have that could I because this app had blocked me as soon as I had registered my log in to say I am disappointed is an understatement i have never seen such a pathetic excuse for coding and if I was ever in the matrix I would terminate this app **Developer response:** This doesn't seem right. We want to take a closer look at this for you. Please send an email to support@nealstreet.tech so we can connect and help you sort this out. ### 1/5 — No longer able to log in - error message *2025-03-12* Stamps weren’t collecting any more and I got an error when trying to redeem points. Unable to contact customer support as error message displayed. Reinstalled the app and now getting the error when trying to log in. Dead app. Already raised a ticket with Neal Street Rewards but no response **Developer response:** Hello, thank you for your review. Please contact us at support@nealstreet.tech and we will be happy to investigate this for you. Thank you in advance! ### 1/5 — Bad app *2025-03-06, version 1.70.0* Saying that the certificate pinning failed for the host yo-yo wallet and seems no way to fix it. ### 1/5 — App not working. Absolutely zero customer service *2024-09-26* If possible, do everything you can to avoid this ESS app and the teya online payments. Had to switch my expired payment card in the app at the beginning of August 24 and it’s not worked since. First emailed customer services on the 7th of August. No reply. Have lost count of how many times I’ve tried contacting them since, no reply every time. Have done all the usual, remove card, log out, re-add etc. still no joy nearly two months later and zero contact. They should be embarrassed to have a department called ‘customer service’. **Developer response:** This doesn't seem right. We want to take a closer look at this for you. Please send a note to rewardshelp@teya.com so we can connect and help you sort this out. ### 1/5 — Overcharged and ignored *2024-08-08* Do not download this app… 2 months ago now I noticed I had been charged for other peoples orders amounting to £20. Contacted the help centre and to this day I have been ignored. Even contacted their enquiries email and still no response! **Developer response:** Please send a note to rewardshelp@teya.com so we can connect and help you sort this out. ### 1/5 — iOS 17 brings the app to a halt *2023-09-22, version 1.62.0* Since updating to iOS 17 the app has logged me out, telling me to update to iOS 17… latest update lets me back into my account, but all my freebies have vanished, along with all my details…😡 ### 1/5 — Logged out *2023-09-21, version 1.61.1* Unable to use as been logged out for security reasons. What I do it says logged out for security reasons. Points and vouchers unable to use. ### 1/5 — Bricked by update *2023-09-21, version 1.61.1* No longer works at all. ‘Logged out for security reasons’ for days now with no fix. ## Most praised reviews (10 highest-rated) ### 5/5 — Reliable payment/reward app *2024-06-12* I use it every day. Reliable, functional, quick. Who needs more? **Developer response:** Awesome! Thank you so much for your review! We are really happy you are enjoying the app. ### 5/5 — Les *2020-10-14* Great service from the team at RAF Coningsby, it is great to see the Christmas stock has arrived...it gives us something to look forward to! **Developer response:** Thank you for your support! ### 5/5 — App *2020-10-14, version 1.26.0* Fantastic app, and what great idea ### 3/5 — Some issues resolved *2025-03-30* Update2 Dear developer - please stop emailing me! Ive had about 6 identical emails since I posted this review. I’ve replied to the address given. Update1 After a recent app update, I’ve been able to log in again, also the transaction logging has sorted itself out (though no records for a missing period of a couple of months) I’m still waiting for a update on a refund for several incorrect charges - I’d recommend that all users check your Reciepts because I’ve had several occasions where I’ve been either double charged, or charged for a second transaction immediately after a purchase. When it’s working properly, it’s been useful, but it will take me a while to trust it again. **Developer response:** This doesn't seem right. We want to take a closer look at this for you. Please send an email to support@nealstreet.tech so we can connect and help you sort this out. ### 3/5 — Apple wallet not working plus no Apple Pay *2023-10-04* I tried adding my loyalty card to my wallet as the app indicates you can, but it doesn’t work. In addition there should be an Apple Pay option instead of adding credit card details. **Developer response:** This doesn't seem right. We want to take a closer look at this for you. Please send a note to rewardshelp@teya.com so we can connect and help you sort this out. ### 3/5 — Error *2023-09-21* I am unable to use the app as I am locked out for security reasons with no way to reset or contact to help. ### 2/5 — Unable to add loyalty card to Apple wallet *2025-06-22, version 1.77.0* The button literally does nothing ### 2/5 — Security issue *2023-09-21* Hi, I have been locked out of the app with an error statement saying ‘ you have been logged out for security reasons’ I can’t access the account, I’ve tried reinstalling it but no luck, can somebody help please? **Developer response:** Hello, thank you for your review. Please contact us at rewardshelp@teya.com and we will be happy to help. ### 2/5 — Problems galore. *2023-09-20* Went to use the app today and it has “logged me out for security purposes” and would not let me log in, or indeed change my password (the same security message came up in all scenarios). I even deleted the app, reinstalled it and tried to create a new account t but got he same message. Now cold wet and hungry. Cheers ESS! **Developer response:** Please send a note to rewardshelp@teya.com so we can connect and help you sort this out. ### 2/5 — Phone number already in use *2022-10-11* Went to download and set up an account but an error message pops stating my mobile number is already being used by another user!! Never used this app before!! **Developer response:** Hello, thank you for your review. Please contact us at support@yoyowallet.com and we will be happy to investigate this for you. Thank you in advance! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*