# ESSA Mobile Banking — user reviews > 24 indexed App Store user reviews of ESSA Mobile Banking by ESSA Bank and Trust, rated 4.70/5 from 1,074 ratings. - Source: https://appshunter.io/ios/app/essa-mobile-banking/id988484165/reviews - App overview in markdown: https://appshunter.io/ios/app/essa-mobile-banking/id988484165.md - Rating breakdown: 5★ 923 · 4★ 81 · 3★ 27 · 2★ 7 · 1★ 36 ## What do users think of ESSA Mobile Banking? Overall sentiment: negative **Pros** - 👍 Great app - 👍 Easy to use **Cons** - 🐛 Crashes - 🐛 Difficult to update - 🐛 Cannot access account - 🐛 Slow performance - 🐛 Difficult to find features **Commonly reported bugs** - Cannot update app - App keeps asking to update - Login issues **Most requested features** - Improve update process - Enhance customer support ## Newest reviews (4 of 24) ### 1/5 — Crashes *2022-01-16* I’ve downloaded the app and kept it up to date but that’s all I can do! When I try opening it, it crashes! 🤦🏻‍♀️ ### 1/5 — Broken *2018-10-25* Current version will not allow me to view transactions, only instant balance. ### 2/5 — Recent problem *2016-04-15, version 4.7.302* Normally this app is great. I can get in and out of the app in less than 5 mins. Today, however, it has been 15 mins and I haven't even reached the password screen. I've used wifi and my data. Neither have done much. I got to a security question and that's about it. Please make adjustments ASAP. Thank you. ### 1/5 — Saying my password is wrong and is not *2015-07-21, version 4.7.302* Back and forth with the bank because it is saying y password is wrong and locked me out of the app but the bank is saying that they are showing nothing that I'm locked out so I am unable to use this app and can only still use the webpage. ## Most critical reviews (10 lowest-rated) ### 1/5 — The Worst, Slowest Banking, extremely difficult to access up to date info *2025-06-05* Slowest Banking, extremely difficult to access up to date info ### 1/5 — stupidity from the top *2025-03-23* What decides to change and half that was working fine he should be fired ### 1/5 — “Go to bill pay” *2024-10-02* Where is it, I DONT HAVE IT. Seems like everyone knows where it is but me !!!!! I don’t have “Bill pay” ### 1/5 — Frustrating *2024-05-06* Lousy amateurish. Small time. Get your money into a real bank. ### 1/5 — Says to update, but there’s no update *2023-10-06* There’s no update available, but the app keeps telling me to update. ### 1/5 — App problems *2023-10-06* Can’t open app keeps saying update even though I have the latest version? ### 1/5 — Frustration *2023-10-06* This a clinch in the app not able to update or access my mobile on line account Frustrating and the folks who was able to update more power to you ### 1/5 — Update *2023-10-06* It says i have to update the app but it’s automatically updated and i still cant get in the app plz help ### 1/5 — Difficult App *2022-05-10* This is the worst App and worst the update ever! You tell me I need to update you asked me for every password I need and have and when I use my password you tell no…. I am using the correct pass word Please do-redo this all App over and make your customer happy. NO STARS! ### 1/5 — Extremely poor rating *2022-02-08* Some businesses don’t seem to understand that not everyone has access to the internet and or an updated newer version of a cellphone. I can’t update the older version of The Essa Bank app that I have on my cellphone to a new version to log onto my account on it because the cellphone I have isn’t up to date with it’s services of IOS. Right now, getting a new cellphone is not on my priority list. ## Most praised reviews (10 highest-rated) ### 5/5 — Updated app *2023-10-06* The n able to get into my account. Click on update and it continues saying to update. This app is not working. It needs to be fix immediately as people need to access their accounts. Thank you ### 5/5 — New Uodate *2023-10-06* I cannot update and it download this new app. I love ESSA but this technology is simply not user friendly and it “experiences” problems more than its working it seems. Also it’s become more difficult to speak to a real person when calling for help. ### 5/5 — Can’t update *2023-10-06* i can’t get into my acct! You say to click to update which I did but it just goes to App and when you click to open it sends me back to say Click to update again!!!!! ### 5/5 — Great app *2022-08-27, version 22.1.40* Great ### 5/5 — Can’t get into my banking *2021-12-11* I just downloaded and it says that I have to download a new Version but I can’t it’s already up-to-date. But I can’t still get in. My other bank pnc I could get in and it says that I could bypass the download. Please help me with this. ### 5/5 — Great Service *2021-04-21* Fast and friendly service from ESSA!!! ### 5/5 — ESSA Mobile Banking App *2020-06-11* This is a great app for any ESSA customers. Makes banking from home quite easy! ### 5/5 — Locked out *2019-09-17* The app continues to ask me to update. And I still have not been able to! ### 4/5 — Love the update *2016-09-06, version 6.0.1716* Love the new update, easy to use, as close to realtime transaction history as you can get! ### 3/5 — Update *2023-10-06* I did the update but can’t get in! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*