# Essence 360 — user reviews > 46 indexed App Store user reviews of Essence 360 by Essence Communications Inc, rated 3.20/5 from 32 ratings. - Source: https://appshunter.io/ios/app/essence-360/id1382387491/reviews - App overview in markdown: https://appshunter.io/ios/app/essence-360/id1382387491.md - Rating breakdown: 5★ 17 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 14 ## Newest reviews (12 of 46) ### 1/5 — This app is horrible *2024-07-04, version 7.0.1* This app is so glitchy it’s ridiculous. Every time I try to sign in I get “oops an error has occurred” or the app will just not load at all. Please fix before the actual festival starts. ### 1/5 — How to Access pass for convention center *2024-07-02, version 7.0.1* Sign in on app, press button that says activate pass, check email for confirmation, click link to access ticket, then add to wallet. ### 1/5 — Can’t even sign in *2024-06-13, version 7.0.1* Can’t even sign into to the app ### 1/5 — GENERAL ADMISSION PASS *2024-06-02* E360 Please Fix Y’all App! I’m tryna claim my free pass to get in the convention center and when I click Active Now it doesn’t do anything. It doesn’t take me to another browser so I can add it to my wallet! It’s happening to some other people as well and not only me! Please fix this so I can claim my pass! Abby ### 1/5 — Not up to date *2024-02-25, version 6.0.1* I downloaded the app to plan our visit and it still has information for 2023!!! ### 1/5 — Useless *2023-06-30* Finding a lineup/schedule shouldn’t be that complicated! I live in New Orleans and have been to many festivals over the years. There used to be a clear schedule of who is speaking/performing and which stage at the convention center and another schedule for the concerts at the Superdome. What happened??? ### 1/5 — Schedule and payment *2022-07-02* There is a delay of uploading the schedule in the application. Attempted to purchase e-suite tickets via app and was unable to do so. Searched for the e-suite schedule in advance for 7/1/22 but was unavailable the morning of. Checked the e-suite schedule (7/2) today. As of 9:50 am there wasn’t a schedule available. ### 1/5 — Frustrated!! *2022-06-08* I’ve tried multiple times to register for 2022 Essence Festival but having problems getting the general admission ticket. I received the page stating I have a ticket but no link to click on to add ticket to my wallet as instructed. ### 2/5 — Hard to Find Information/Confusing *2019-07-06* The app is not updated with current and/or correct information. I spend more time searching for the lineup/schedule info, etc. App Not very useful ### 1/5 — Unorganized and useless *2019-07-06* This app is so unhelpful it’s almost more confusing. It has the wrong location on some events and others just say a stage name but no directions as to where it is located (and the event center had even worse directions and no signs and the stages weren’t labeled). So far this has been a subpar experience due to the seemingly poor organization and instructions. They need to identify specifically who will be playing and the times in the app. A map as to where the lounges/stages are and how to get to them. The app should allow you to have a planner to keep up with all the events you want to attend and travel time required. Having an option to check in/secure a spot to events using the app instead of standing in line for hours would also have been smart. Paying for VIP did absolutely nothing except give you a heavy bag to carry around and stand in line with, maybe they should consider shipping those items to the home since you can’t take full size items in a carry on. ### 1/5 — App keeps crashing *2019-07-05, version 2.0.2* Apparently this is the only way to register and it doesn’t work.... ### 1/5 — App doesnt workp *2019-07-05, version 2.0.2* The App is horrible! It doesnt work and you are forced to register so they can sell your information to spam callers. The website to see the music lineup by DAY and TIME is even worse ## Most critical reviews (10 lowest-rated) ### 1/5 — App Cradh *2026-06-25* I downloaded this to use for Essence Festival. I can’t even open the app due to it crashing. ### 1/5 — The app doesn’t work *2026-06-19* This app doesn’t even open up. You download it and try to open it, it blanks and nothing. Please fix before the festival ### 1/5 — Doesn’t work *2026-06-10* It keeps crashing when I try to open it. ### 1/5 — Doesn’t work *2026-01-02, version 9.0.7* App is not sending verification code. I uninstalled and reinstalled and it still doesn’t work. ### 1/5 — Does not recognize the codes it sends out *2025-10-11, version 9.0.7* Downloaded the app tried to support and the app does not even recognize the verification code it sent to me three times so I couldn’t even access the app. I entered the code in manually and then the second time when I receive the email the code pre populated and I press it from my email and the app still claimed it wasn’t the code. I did it again. Not recognizing the codes you all send is insane. Let’s do better ### 1/5 — Username *2025-07-01, version 9.0.2* This app will not allow me to create a username by any means, it is ridiculous! ### 1/5 — Profile *2025-06-18* Hi. I was looking forward to checking this app out but once I put my first and last name in, click continue…I am bumped out the app. It happened several times. ### 1/5 — Please update event info *2025-04-15, version 8.0.0* The festival is 2 1/2 months away and the app is still showing info for 2024. When are you planning to update it, the day of the event? ### 1/5 — Can’t log in to get my tickets. *2024-07-05* It’s the day of and I keep getting an error message that says “Oops…”. Fix this issue now because I purchased tickets on this app and now have no access to the tickets. ### 1/5 — trash *2024-07-05, version 7.0.1* cant log in ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2025-06-19* The app had a major upgrade that greatly improves it ### 5/5 — Huge upgrade! *2025-06-18* The app now has social networking, a smooth UI and a in-app ticket purchasing. A true super app. Well done ### 5/5 — Stef *2022-07-04, version 5.0.1* Best show ever!!! ### 5/5 — Dre’ *2022-07-03* Omg!!! I complained so much about being tired and just was over everything when I sat down to rest and had the most amazing experience. Thank you Essence!!!!! ### 5/5 — Essence 2022 *2022-07-03* Had no issues and the personal schedule was a great touch! ### 4/5 — Doesn’t work for overseas attendees *2019-06-10, version 2.0.1* Hi You need to register using the Zip Code and phone number of the hotel that your staying in New Orleans or if you are staying with friend or family member use theirs. ### 4/5 — Please Fix the Glitch... *2018-06-29* Every time the app gets updated I lose some of the events that I had favorited and saved to “my events”. Can this be fixed? ### 3/5 — There should be a way to remove followers *2025-07-02* There should be a way to remove followers and block people. ### 3/5 — It’s 2025 *2025-02-09* The site looks amazing! However, all of their events info is for 2024. Essence Fest is only 5 months away and there is no information for this year’s fest. Please update immediately because you should already have the confirmed dates and venues. Thank you! ### 3/5 — Essence Festival App *2024-06-04, version 7.0.1* I was disappointed that it took sinking for the 2024 info to be added. Now I’m having trouble activating the festival pass to add to my wallet. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*