# Essence Flex Spend — user reviews

> 13 indexed App Store user reviews of Essence Flex Spend by Essence Healthcare, Inc, rated 1.90/5 from 21 ratings.

- Source: https://appshunter.io/ios/app/essence-flex-spend/id6479701344/reviews
- App overview in markdown: https://appshunter.io/ios/app/essence-flex-spend/id6479701344.md
- Rating breakdown: 5★ 3 · 4★ 1 · 3★ 0 · 2★ 3 · 1★ 14

## Most critical reviews (10 lowest-rated)

### 1/5 — Terrible login

*2026-08-20, version 317.15.0*

I have to redo my password every time I get onto the app. And I still can’t get on. Who knows what the app is like, because I have never been on it.

### 1/5 — App Never Works

*2026-07-10, version 315.4.0*

App doesn’t work more than it does work. It is absolutely useless.

### 1/5 — Enough to give you a stroke

*2026-02-24, version 312.19.0*

Tried logging into the flex card and there’s nothing helpful you can see on it. Got a notification saying you could go onto this and it would show you the Essence Otc store but nothing shows up. Also tried to log into everythingelse.com and it says they can’t find an account.. I’ve had Essence for probably 11 years now and all of a sudden they can’t find my account.. It’s frustrating and you would think medical associated company would not try to add stress to your life. Maybe time to rethink my Insurance.

### 1/5 — Worthless

*2025-12-07*

App stopped working earlier this year.

### 1/5 — Nothing but headaches!

*2025-07-01, version 20.4.0*

Has this app been hacked!! Why am I being forced to enter a new password,  then send me in circles to my Passwords then to Google for it’s password etc etc. When I call tech support…where do you think my call is routed to….not this country!!

### 1/5 — Worthless

*2025-02-26, version 18.2.0*

Worthless

### 1/5 — Very Annoying!

*2025-01-07, version 18.2.0*

How many times does a member have to change a password?  Come on folks get this app working correctly! I deleted the app. Ugh

### 1/5 — Touch ID totally broken…

*2024-12-30, version 17.1.0*

After the app forced me to change my password, it will not allow me to use Touch ID. When I try to set Touch ID up, the app just quits to the home screen.

### 1/5 — Useless

*2024-11-07, version 17.1.0*

I opened the app on iPad and get a white screen.  Deleted app and reinstalled.  Same thing.  Totally useless.

### 2/5 — Lost Bar Code Scanner on App

*2025-01-05, version 18.2.0*

What happened to the Bar Code Scanner?

## Most praised reviews (3 highest-rated)

### 5/5 — App

*2026-03-22, version 312.19.0*

It can be hard to login and hard to create a new login. Also cannot find anywhere on the app that tells me my flex card benefits.How much do I get, how often, when do they expire?

### 2/5 — Password Issues

*2025-01-03, version 17.1.0*

When you can login it works fine- unfortunately it is always a problem logging into the app. Great idea if they can get this issue resolved.

### 2/5 — Annoyances and misinformation

*2024-09-12, version 17.1.0*

I just logged in earlier this week and note I’m informed I can’t log in with biometrics (Face ID). I had to figure out on my own that I was being forced to change my password. After I changed it, I could log in but I had to reenable Face ID.

Regarding misinformation, at Walmart I scanned generic Mucinex (Equate Guaifenesin). It came up as “Item is eligible under your plan” paired with “This scanner cannot determine product eligibility at Walmart at this time.”. ( Two very conflicting statements as this is a product sold only at Walmart.)
As one might have predicted, my purchase was declined. I had to drive to both CVS and Walgreen’s to purchase their equivalent products. That was because each store only had 1 box left.
This has happened before with a different OTC product. Declined at Walmart, approved at CVS and Walgreen’s.

These stores are not next door to each other. Please fix your system.

Although not an app issue, it would be even better if Essence would authorize us to buy OTC products at Sam’s and/or Costco? Our Flex dollars would go further.

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*