# Essex & Suffolk Water — Manage your bill

> Manage your Essex & Suffolk Water account, bills, and payments. (iPhone/iPad app by NWL.)

- Source: https://appshunter.io/ios/app/essex-and-suffolk-water/id1494303071 (this page in markdown: same URL + `.md`)
- Developer: [NWL](https://appshunter.io/developer/882281276)
- Category: Utilities
- Price: Free
- Rating: 4.90/5 from 14 App Store ratings · 100 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 172 MB
- Released: 2020-02-10
- Data updated: 2026-08-30
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/essex-and-suffolk-water/id1494303071/reviews.md

## What is Essex & Suffolk Water?

The easy way to manage your Essex & Suffolk Water account. Use our app to
 
Create an online account. If you already have one, you can use the same login details
-      Make secure payments by card and Apple Pay
Submit meter readings - scan your meter with the flash of your smartphone
View new and old bills
Set up a payment plan
Change payment details
Set up a Direct Debit

## Key features

- Create online account
- Secure card and Apple Pay payments
- Scan meter for readings
- View bills
- Set up payment plans
- Manage payment details
- Set up Direct Debit

## Recent user reviews (10 of 100)

All indexed reviews: https://appshunter.io/ios/app/essex-and-suffolk-water/id1494303071/reviews.md

### 5/5 — Happy

*2026-07-03, version 3.0.1644*

I’m so happy with the service this company have given me , especially having fallen on hard times … they have been so understanding.
Thank you .

### 2/5 — Not allowing American Express payments !

*2026-04-28, version 3.0.1601*

Not helpful!

### 3/5 — Smart metre issues

*2026-04-24, version 3.0.1601*

not getting the smart metre information updated like originally promised since it was installed December/Jan time. Was brill before then.

### 1/5 — Out of date

*2026-03-21, version 2.0.1585*

It’s constantly a week out of date .. it’s not in sinc… they say nothing wrong, update the app… re installed still out of date

### 5/5 — Perfect

*2026-03-20, version 2.0.1585*

Used this for the first time. 
Hate technology but this was simple,straightforward and so quick to pay.
Almost a pleasure to pay my bill

### 5/5 — Easy Transaction

*2026-03-17, version 2.0.1585*

ESW made payments very easy and smooth

### 1/5 — Rubbish

*2026-03-13, version 2.0.1585*

Put all my info in the app the password it suggested did not work and it couldn’t be changed

### 1/5 — Gurpreet singh

*2026-03-11, version 2.0.1585*

The app is so bad the way they ask for information and then they create autmatic password. I have tried to open app so many time it never open. Now they send me letter of….i reccomend do use this app

### 1/5 — Rubbish App!!!!

*2026-03-07, version 2.0.1585*

What a load of rubbish! All this app is good for is to tell you that they are working hard to resolve issues with the app…but they never do. It’s completely not fit for purpose, does not show monetary values, smart meter values always out of date, always says you are using too much water (suppose they have to justify the extortionate amount they charge every month) and zero customer service when you call to enquire when the app will be fixed. I would 100% not recommend this app!

### 1/5 — Crashing after update

*2026-02-22, version 2.0.1565*

Rather than fixing something that wasn’t broken, you’ve now broken it, app keeps crashing every time I try to log in.  Now just a useless icon on my device

## Frequently asked questions about Essex & Suffolk Water

### What can I do with the Essex & Suffolk Water app?

The app allows you to manage your Essex & Suffolk Water account. You can create an online account, make secure payments using a card or Apple Pay, submit meter readings by scanning your meter, view past and new bills, set up payment plans, change your payment details, and set up a Direct Debit.

### How do I make payments through the app?

You can make secure payments directly within the app using your credit or debit card. The app also supports payments via Apple Pay for added convenience.

### Can I submit my meter readings using the app?

Yes, you can easily submit your meter readings by scanning your meter directly with your smartphone's flash. This feature simplifies the process of providing accurate readings.

### Is the app free to download and use?

Yes, the app is free to download and use. There are no in-app purchases or ads mentioned, indicating it is a free service for customers.

### What if I already have an online account?

If you already have an online account with Essex & Suffolk Water, you can use the same login details to access your account through the app. This ensures a seamless transition for existing users.

## Version history (last 5 releases)

### 3.0.1667 — 2026-08-26

This release focuses on improving the security, reliability and ongoing management of the app.

- Improved sign-in security

We’ve upgraded the technology used to securely manage sign-in and authentication. This moves the app to a more modern security standard and provides a stronger foundation for future improvements.

- Better communication during service downtime

We’ve introduced improved functionality for managing messages when services are temporarily unavailable. This will allow us to provide clearer and more timely information within the app when planned maintenance or unexpected service issues occur.

- Improved app version management

We’ve enhanced how mobile app versions are managed, helping us ensure customers are using an appropriate version of the app and allowing us to better manage future upgrades.

### 3.0.1644 — 2026-06-30

- Improvements to meter reading capability 
 
 - Fixed some pesky bugs

### 3.0.1635 — 2026-06-24

- Improvements to the “Explain My Bill” experience

 - Fixed some pesky bugs

### 3.0.1614 — 2026-05-14

- Improvements to the “Explain My Bill” experience
 
- Enhancements to the payment journey

- Improved account creation and security features

- Fixed some pesky bugs

### 3.0.1601 — 2026-04-08

- Improvements to the Explain my bill functionality

 - Enhancements to the payment journey

 - Metered customers can now see their meter read history

 - Fixed some pesky bugs

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## More apps by NWL

- [Dwaine Dash](https://appshunter.io/ios/app/dwaine-dash/id1108375395)
- [Northumbrian Water](https://appshunter.io/ios/app/northumbrian-water/id1494945887)
- [Innovation Festival 2026](https://appshunter.io/ios/app/innovation-festival-2026/id6744750491)

All apps by NWL: https://appshunter.io/developer/882281276

## Related topics

[water authority](https://appshunter.io/ios/topics/water-authority)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*