# Essex & Suffolk Water — user reviews > 100 indexed App Store user reviews of Essex & Suffolk Water by NWL, rated 4.90/5 from 14 ratings. - Source: https://appshunter.io/ios/app/essex-and-suffolk-water/id1494303071/reviews - App overview in markdown: https://appshunter.io/ios/app/essex-and-suffolk-water/id1494303071.md - Rating breakdown: 5★ 13 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 0 ## Newest reviews (11 of 100) ### 2/5 — Not allowing American Express payments ! *2026-04-28, version 3.0.1601* Not helpful! ### 3/5 — Smart metre issues *2026-04-24, version 3.0.1601* not getting the smart metre information updated like originally promised since it was installed December/Jan time. Was brill before then. ### 1/5 — New meter *2025-09-27, version 2.0.1522* A new smart meter installed 3 or possibly 4 months ago, still not recognised on the substandard app. Water bill has over trebled in 2 years, an absolute disgrace. ### 1/5 — Can’t alter personal details *2025-09-19, version 2.0.1522* If I go into change any personal information it gets stuck when you save information. I have to turn my phone off and on to get out of this problem. Have deleted and reinstalled but same thing happens. ### 1/5 — App reliability *2025-09-13, version 2.0.1522* Rubbish app and unreliable for showing up to date water used. What’s the point if it doesn’t work? ### 2/5 — Opening app *2025-08-31, version 2.0.1508* Attempted to open the app however got the opening page then app went dead. Used web page as alternative. ### 1/5 — This app does not even open! *2025-07-20, version 2.0.1501* The app does not open when you try and load this. It is the biggest waste of an app. Do not download, you are better off visiting their website. Have raised several support requests with no response at all. Great service! ### 1/5 — Not accessible *2025-07-14, version 2.0.1489* Poor accessibility to input via app card details erc! Its in Pale Grey & im severe sight impaired. ### 1/5 — Mr *2025-07-05, version 2.0.1489* App not opening at all, Rubbish ### 1/5 — Crashing app *2025-06-27, version 2.0.1489* Forced into smart meter without any notification. Tried to use app. What a waste of time. Crashes every time. Should be able to give a 0. ### 1/5 — No usage data *2025-04-15, version 2.0.1430* As others have previously said in reviews doesn’t show usage just ‘oops we don’t have any data right now’. You seem to be able to create bills so must have the meter data! ## Most critical reviews (10 lowest-rated) ### 1/5 — Out of date *2026-03-21, version 2.0.1585* It’s constantly a week out of date .. it’s not in sinc… they say nothing wrong, update the app… re installed still out of date ### 1/5 — Rubbish *2026-03-13, version 2.0.1585* Put all my info in the app the password it suggested did not work and it couldn’t be changed ### 1/5 — Gurpreet singh *2026-03-11, version 2.0.1585* The app is so bad the way they ask for information and then they create autmatic password. I have tried to open app so many time it never open. Now they send me letter of….i reccomend do use this app ### 1/5 — Rubbish App!!!! *2026-03-07, version 2.0.1585* What a load of rubbish! All this app is good for is to tell you that they are working hard to resolve issues with the app…but they never do. It’s completely not fit for purpose, does not show monetary values, smart meter values always out of date, always says you are using too much water (suppose they have to justify the extortionate amount they charge every month) and zero customer service when you call to enquire when the app will be fixed. I would 100% not recommend this app! ### 1/5 — Crashing after update *2026-02-22, version 2.0.1565* Rather than fixing something that wasn’t broken, you’ve now broken it, app keeps crashing every time I try to log in. Now just a useless icon on my device ### 1/5 — A company who are evidence for why water companies should be nationalised *2026-02-04, version 2.0.1565* A dreadful company and we want them nationalised ### 1/5 — Credit refund *2025-12-15, version 2.0.1549* Not able to request a refund of credit on my account! ### 1/5 — Ricci *2025-12-08, version 2.0.1542* It’s the worst aap I am trying to use it’s keep saying error close the app and try again its really annoying I have some one will sort this problem ### 1/5 — Rubbish *2025-12-01, version 2.0.1542* I’d give zero if I could. This app has never worked properly. I have contacted E&S water many times over the last year and they just don’t care. They keep saying the issue where monetary values not shown properly has been resolved. IT HASENT!!! Bad form E&S water considering I pay nearly £100 a month water bill. ### 1/5 — Water bill reminder *2025-11-07, version 2.0.1542* I pay my water bill monthly via the app, my next payment isn’t due until 28th Nov yet I’m getting emails ‘Inviting’ me to pay my next installment at the beginning of Nov! ## Most praised reviews (10 highest-rated) ### 5/5 — Happy *2026-07-03, version 3.0.1644* I’m so happy with the service this company have given me , especially having fallen on hard times … they have been so understanding. Thank you . ### 5/5 — Perfect *2026-03-20, version 2.0.1585* Used this for the first time. Hate technology but this was simple,straightforward and so quick to pay. Almost a pleasure to pay my bill ### 5/5 — Easy Transaction *2026-03-17, version 2.0.1585* ESW made payments very easy and smooth ### 5/5 — Trouble submitting a meter reading *2026-02-16, version 2.0.1565* I had a problem submitting my meter reading and ended u having to phone. Really helpful young lady on the phone. Sadly I forgot to get her name but she solved my issue. Thank you ### 5/5 — Much improved *2025-08-07, version 2.0.1508* Updated app appears to be more stable and better user interface than the previous version. ### 5/5 — Between homes *2025-08-02, version 2.0.1508* Difficult situation atm - renovating property so not in residence. Quite confusing and received an extortionate bill. One phone call and all resolved - impressed with customer service and actions taken without mega press 1,2,3,4 issues ### 5/5 — Assessing my account *2025-05-22, version 2.0.1466* On line management of my account and to see payments and make payments brilliant ### 5/5 — Mr *2025-04-28, version 2.0.1466* Good app to get info ### 5/5 — Paying my bills *2025-04-10, version 2.0.1430* This is the first year I’ve used the app and I have to say it’s so easy to use and I know my payments are accepted immediately ### 5/5 — Full to the Brim *2025-03-16, version 2.0.1430* I think the actual web site is very good but when I logged on to Anglia Water surprised it says it’s closed and ESW will bring doing it all. Not a problem but nice to know. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*