# Esso Singapore — user reviews

> 7 indexed App Store user reviews of Esso Singapore by Exxon Mobil Corporation, rated 2.40/5 from 11 ratings.

- Source: https://appshunter.io/ios/app/esso-singapore/id1437903656/reviews
- App overview in markdown: https://appshunter.io/ios/app/esso-singapore/id1437903656.md
- Rating breakdown: 5★ 3 · 4★ 0 · 3★ 1 · 2★ 1 · 1★ 6

## Most critical reviews (7 lowest-rated)

### 1/5 — Error A1001

*2025-10-10*

Downloaded the app because I am getting ready to travel to Singapore soon and wanted to be prepared by making a rewards account anyway to fill up my rental car. App constantly crashes when I open it and gives me popup “Error A1001”.

### 1/5 — Still lousy

*2025-04-12*

After so many years, app has gone from bad to worse. Must be developed by idiots.

**Developer response:** Hi bewareofstarhub, we’re here to assist you and want to better understand the issue. Can you please email (sg.contactus@essosmilesrewards.com) or call us (1800 300 8888) to explain in more detail?

### 1/5 — Please fix the app!

*2024-09-30*

Just stopped working all of a sudden. Keeps showing an error message or saying internet is offline.

### 1/5 — Error error error

*2023-06-10*

Something wrong , error on our end… the app kept stating. After multiple restart of the phone, reinstallation of the app, the problem still exist. Terrible

**Developer response:** Hi Atlantyze10101910, we’re sorry to hear that you are having trouble. If there is something we can help you with, please send us your detail to sg.contactus@essosmilesrewards.com or call us at 1800 300 8888.

### 1/5 — Crappy App. Don’t waste time.

*2019-05-20*

Can’t even register. Always says something wrong on your side. What’s wrong?

**Developer response:** Hi Tony, to allow us to assist you further with this, please call our Smiles Hotline at 1800  300 8888 (9am - 6pm, Monday - Friday except public holidays). Thank you.

### 2/5 — Buggy login

*2023-08-28*

When the app works, it’s fine. Unfortunately, any login issues and the app or backend completely breaks down and support fails. Account maybe gets locked (guessing) but phone support can’t see or do anything about it. Eventually after multiple phone calls and manual resets and uninstalling / reinstalling it may work again

**Developer response:** Hey usernamesareimpossible , Thank you for letting us know about your recent experience . We really appreciate your feedback and will continually improve the App based on feedback.

### 3/5 — Why No Survey?

*2025-09-18*

Esso:  why don’t you solicit customer feedback after a transaction associated with the app?  It could come as a notification and include extra points as a “thank you.”  It would be far
More effective than occasional emails. Call me for more details

**Developer response:** Hi James J Simon, we’re sorry to hear that you are having trouble. If there is something we can help you with, please send us your detail to sg.contactus@essosmilesrewards.com or call us at 1800 300 8888.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-21.*