# ESTA Mobile — user reviews > 1,362 indexed App Store user reviews of ESTA Mobile by US Customs and Border Protection, rated 4.90/5 from 10,367 ratings. - Source: https://appshunter.io/ios/app/esta-mobile/id1529604353/reviews - App overview in markdown: https://appshunter.io/ios/app/esta-mobile/id1529604353.md - Rating breakdown: 5★ 9,554 · 4★ 507 · 3★ 146 · 2★ 32 · 1★ 128 ## What do users think of ESTA Mobile? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Quick and straightforward - 🚀 Scanning passport works well - 👍 User-friendly interface - 🚀 Time-saving **Cons** - 🐛 Scanning issues with passport and face - 🐛 Difficulty entering phone numbers and addresses - 🐛 Buggy and unreliable app - 🐛 Complicated and frustrating to use - 🐛 Doesn't work for young children **Commonly reported bugs** - Drop-down menus not working - Unable to select nationality/country - Passport scan not working - Payment processing issues - App crashes and freezes **Most requested features** - Ability to save and reuse ESTA information - Support for group applications - More detailed instructions and guidance - Option to enter country/citizenship manually - Support for Apple Pay and other payment methods ## Newest reviews (15 of 1,362) ### 4/5 — スキャンは裏で写真は前髪あげてやっと通過 *2026-08-22* 公式GOVのアプリ探してみんな書いてる通りパスポートのスキャンと、写真撮影自撮り私は6時間ぐらいかかってしまいました。もう最悪疲れて寝転がって撮影してふと思ったんですが、前髪と思って前髪をあげたら通りました。あと日本語で書いてるのに英語でちゃんと答えま怖いから印刷もしておきますが、ちゃんとファイルでダウンロードしても何も印刷されてないものが来たりとかちょっとあまり使えないアプリですね。お金ケチったのかしら？ ### 2/5 — Rubbish scrolling *2026-08-19, version 1.16.17* The scrolling down as you fill in the App on an iPhone is rubbish ### 3/5 — Tricky for people who are short sighted *2026-08-19, version 1.16.17* Generally the app works well. But I am very short sighted so when taking a photo of myself without warning glasses I cannot see the instructions. ### 5/5 — Very handy *2026-08-17, version 1.16.17* Very straightforward and easy to follow instructions. ### 2/5 — Difficulty in paying *2026-08-15, version 1.16.17* Nice that this is online now. Remember waiting for hours in a queue with 3 small children at Chicago airport. But, took multiple attempts with delay in between to pay - and the paypal button took me to a site that didn’t materialise. ### 5/5 — Esta visa online *2026-08-15* Easy to use ### 5/5 — Super easy to apply *2026-08-15, version 1.16.17* Quick and painless! ### 3/5 — No landscape mode and fonts too small *2026-08-15, version 1.16.17* Having to zoom in and out was really annoying. If the phone landscape mode worked the experience would be better ### 3/5 — Be patient *2026-08-15, version 1.16.17* The ap functions well but a lot of detailed information needs to be provided, just get a nice cup of coffee, take a deep breath and take your time to fill it out:) ### 3/5 — ESTA *2026-08-13, version 1.16.17* The app crashes out after a period of time and you keep have to redo the whole application. ### 4/5 — Esta *2026-08-11, version 1.16.17* Some parts hard to scan ### 4/5 — Easy to use *2026-08-11, version 1.16.17* Easy to use ### 5/5 — Easy to use *2026-08-10, version 1.16.17* Very efficient app that is easy to use and very responsive. ### 5/5 — Great app *2026-08-09* We travel to the US every year and this app makes doing our ESTAs so easy as well as having them easily accessible on my phone for the whole family. ### 3/5 — Ok but clunky *2026-08-09, version 1.16.17* Ok but clunky. The payment page failed to load ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2026-08-20* Wouldn’t allow me to fill out various areas such as the issuing country of my passport, among other fields. 👍 ### 1/5 — Applying *2026-08-18, version 1.16.17* Glitchy app process typical of American apps ### 1/5 — Shocking app *2026-08-16, version 1.16.17* One of the worst apps I’ve used. Doesn’t even seem like it’s designed for mobiles. ### 1/5 — Mr *2026-08-13, version 1.16.17* The app is confusing on who actually you are submitting the application for. ### 1/5 — What on earth *2026-08-13, version 1.16.17* What moron thought it was a good idea to mandate taking face pictures of young children and babies? Actually impossible to do, and it is part of the process that can’t be bypassed. Additionally one of our applications stalled at the payment and now we have no way of progressing it. Absolutely awful - bring back the older web based system that doesn’t require all these pictures of everything. ### 1/5 — Clunky and unreliable *2026-08-09, version 1.16.17* Surely the government can do better than this? Clunky, wouldn’t read the passport (took about 20 attempts), no autofill options. Very time consuming. ### 1/5 — Antrag einreichen dauert sehr lang *2026-07-23, version 1.16.17* Mail Adresse funktioniert nicht immer, dauert ewig ### 1/5 — I can’t select my country *2026-07-23, version 1.16.17* After I uploaded my passport, it asks me to enter the country it was issued but the select button is not working. I can’t proceed without selecting the country but that button is broken. ### 1/5 — Bold *2026-07-22, version 1.16.17* Your ux/ui needs work. It was a very painful lengthy process ### 1/5 — Invalid email format bug *2026-07-15, version 1.16.17* The mobile app does not recognize valid email addresses: At my typing of any first alphabet, it immediately flags up with invalid email format message. It took me nearly an hour to beat the bug: Simply ignore it. ## Most praised reviews (10 highest-rated) ### 5/5 — ESTA *2026-08-26* A little complicated - took several tries but completed the application in the end. ### 5/5 — ESTA process *2026-08-21* I have just completed my second esta application due to a new Australian passport replacement. The latest application process is very simple but just takes time and concentration. ### 5/5 — Excellent *2026-08-20* Easy and clear to fill the information. ### 5/5 — ESTA Mobile *2026-08-20* deutlich schneller und übersichtlicher als der Antrag über die Homepage ### 5/5 — Mrs *2026-08-19, version 1.16.17* Easy to use ### 5/5 — Ringtone *2026-08-19, version 1.16.17* I thought it will be a difficult task but it’s so easy and so happy it’s done without a fuss 👍🥰 ### 5/5 — Really helpful *2026-08-19, version 1.16.17* Made the process so much easier than last time I ### 5/5 — Easy process *2026-08-18, version 1.16.17* Process is easy and app makes it even easier 👍 ### 5/5 — Helpful app to apply for esta *2026-08-17, version 1.16.17* Very easy app to apply for esta - very intuitive to use ### 5/5 — Photos *2026-08-17, version 1.16.17* Found it hard to line up for photo at the same time following instructions --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*