# Esurance Mobile

> Mobile app for managing auto insurance policies, claims, and roadside assistance. (iPhone/iPad app by Esurance.)

- Source: https://appshunter.io/ios/app/esurance-mobile/id367762248 (this page in markdown: same URL + `.md`)
- Developer: [Esurance](https://appshunter.io/developer/367762251)
- Category: Finance
- Price: Free
- Rating: 4.80/5 from 209,033 App Store ratings · 130 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 128 MB
- Languages: American English
- Released: 2010-04-22
- Data updated: 2026-08-30
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/esurance-mobile/id367762248/reviews.md

## What is Esurance Mobile?

Esurance Mobile is now better than ever! 

Updated with a sleeker, more intuitive design worthy of the fast-paced, modern world you’re living in. 

In addition to the new look, you’ll also enjoy: 

• Simplified, user-friendly navigation
• New, helpful policy info pages 
• Roadside & accident help in just a few taps
• Easy access to your insurance ID card
• A simple way to customize notifications
• Log in using Touch ID

And as always, Esurance Mobile helps you:

Take care of business
- Log into your policy
- Check your coverages
- Add a new car or edit an existing one*
- File a new claim — or save accident info, including photos, for later
- Submit photos for an estimate
- Pay your bill
- Update your contact info
- Change your policy payment date
- Update your payment method

Manage repairs
- See and send photos of your repairs
- Contact your dedicated claims rep directly
- Find out when your car will be ready

Access key info
- View and save your ID card — plus use it as digital proof of insurance if it’s allowed in your state
- Find preferred repair shops near you
Get roadside assistance
- Pick your service (from lockout to tow to gas) and find service providers near you in a few taps — no phone call required
- Get real-time updates and track your rescue on a map

Find useful stuff
- Track down everything from nearby gas stations to the best local cupcakes. All without leaving the app.

If easy is your jam, download Esurance Mobile.

Feedback, questions, or app ideas? Shoot us an email at mobilesupport@esurance.com.

*Not yet available in all states.

## Key features

- Policy management
- Claim filing
- ID card access
- Roadside assistance
- Bill payment
- Repair tracking

## What do users think of Esurance Mobile?

Overall sentiment: positive

**Pros**

- 🚀 User-friendly app
- 👍 Convenient features
- 🚀 Easy to manage insurance
- 👍 Affordable rates
- 🚀 Responsive customer service
- 👍 Flexible payment options
- 🚀 Quick claims process

**Cons**

- 🐛 Occasional app crashes or glitches
- 🔍 Difficulty reaching claims adjusters
- 💰 Unexpected rate increases
- 🤔 Inconsistent claims decisions
- 🤔 Poor roadside assistance experience

**Commonly reported bugs**

- App not allowing address entry for roadside assistance
- Policy changes not working through the app

**Most requested features**

- Ability to upload dash cam footage for claims
- Real-time claims status updates
- More intuitive billing and payment management

## Recent user reviews (10 of 130)

All indexed reviews: https://appshunter.io/ios/app/esurance-mobile/id367762248/reviews.md

### 1/5 — Scam

*2026-07-08, version 4.5.9*

I was given an car insurance without a driver !! They assured me it was fine !! Few months later after taking thousands of my money !they told me that i couldn’t have my insurance without an driver license? Even tho they were very fine with that at the beginning.. do i get my money back since i was played ?

### 1/5 — Worst app ever

*2026-03-13, version 4.5.9*

This app used to work. It has stopped being an efficient way to manage your policy for over a year and I’m honestly ready to switch companies simply over this annoying factor. It never takes your password. There is no easy button to make payments. It is the most complicated useless app I have ever used.

### 1/5 — Can’t login in

*2025-12-02, version 4.5.7*

Doesn’t allow me to log in. Really inconvenient considering someone just rear ended me. I don’t get the texts or emails to authenticate my account. Fix it please!!!!!

### 1/5 — Authenticator doesn’t work

*2025-11-04, version 4.5.7*

App constantly asks for multifactor authentication but never sends codes. You have to call and then they’ll tell you it’s related to a system update. What is the point of a mobile app that you have to call and then to gain access to?

### 1/5 — Sorry, we have encountered an error

*2025-10-23, version 4.5.7*

You'd think with all the money we pay for car insurance we would have an app that works.

### 1/5 — Not A Big Fan

*2025-10-20, version 4.5.7*

-Never receive any notifications that are enabled in the app (payment updates, renewals, etc)

-It won’t update my finger passcode after updating it multiple times. So I have to manually put the passcode in.

-Keeps crashing after multiple updates.

### 4/5 — Its not a bad app

*2025-10-13, version 4.5.7*

It’s not bad. But it’s also not good. You try to do a road side assistance request on the app. It keeps loading then says it can’t complete it. You need to call. The number they give you send you to a representative that isn’t with esurance. They transfer you. Then you get someone who transfers you again. They need to put the direct esurance line number. I’m still on hold 20 minutes later and only talked to two people who transfer me. Lord the roadside assistance is a waste of money.

### 2/5 — Very limited app

*2025-09-06, version 4.5.6*

I can’t add other family members so that they too have the option to get roadside assistance if I am unavailable. Chat option is completely useless, it doesn’t understand the simplest prompts and gives no option to contact a real person.

### 1/5 — Cannot access

*2025-09-05, version 4.5.6*

To log in it requires a 6-digit code but it never sends the code. Tried text, email, then text again. Waited several minutes each time to see if the code would arrive. App is useless if you can’t access it.

### 3/5 — Payment screen crashes app

*2025-09-04, version 4.5.6*

Can't make any changes. Have tried a clean install and restarting my phone.

## Frequently asked questions about Esurance Mobile

### What can I do with the Esurance Mobile app?

The app allows you to manage your auto insurance policy, including logging in, checking coverages, adding or editing car information, filing claims, submitting photos for estimates, paying bills, and updating your contact or payment information. You can also access your ID card, find preferred repair shops, and get roadside assistance.

### How do I get roadside assistance through the app?

You can request roadside assistance directly through the app by selecting your service needs, such as lockout or towing. The app will help you find service providers nearby and provide real-time updates on your rescue, including tracking on a map, all without needing to make a phone call.

### Is the Esurance Mobile app free to download and use?

Yes, the Esurance Mobile app is free to download and use. There are no charges for downloading the app or for accessing its core features related to managing your insurance policy and services.

### Can I use my digital ID card from the app as proof of insurance?

You can view and save your insurance ID card within the app. In many states, this digital version can be used as proof of insurance. However, it's advisable to check if digital proof of insurance is accepted in your specific state.

### What kind of information can I access about my policy?

You can log into your policy to check your coverages, view and save your ID card, and access new, helpful policy information pages. The app provides easy access to key details about your insurance.

## Version history (last 5 releases)

### 4.6.0 — 2026-08-03

• The team added Multi Factor Authentication and knocked off some bugs helping to make your (insurance) lives easier.
Because we value your feedback, please continue to let us know what you think at customerservice@esurance.com

### 4.5.9 — 2026-02-23

• The team added Multi Factor Authentication and knocked off some bugs helping to make your (insurance) lives easier.
Because we value your feedback, please continue to let us know what you think at customerservice@esurance.com

### 4.5.8 — 2026-01-26

• The team added Multi Factor Authentication and knocked off some bugs helping to make your (insurance) lives easier.
Because we value your feedback, please continue to let us know what you think at customerservice@esurance.com

### 4.5.7 — 2025-09-16

• The team added Multi Factor Authentication and knocked off some bugs helping to make your (insurance) lives easier.
Because we value your feedback, please continue to let us know what you think at customerservice@esurance.com

### 4.5.6 — 2025-07-28

• The team added Multi Factor Authentication and knocked off some bugs helping to make your (insurance) lives easier.
Because we value your feedback, please continue to let us know what you think at customerservice@esurance.com

## Apps similar to Esurance Mobile

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [GEICO Mobile - Car Insurance](https://appshunter.io/ios/app/geico-mobile-car-insurance/id331763096) | 4.8 (4,762,849) | Free | Finance |
| [Just: Affordable Car Insurance](https://appshunter.io/ios/app/just-affordable-car-insurance/id1471625834) | 4.4 (2,247) | Free | Finance |
| [Just: Car Insurance Mobile](https://appshunter.io/ios/app/just-car-insurance-mobile/id6446086139) | 4.7 (297) | Free | Finance |
| [Farmers Insurance Mobile](https://appshunter.io/ios/app/farmers-insurance-mobile/id373431224) | 4.8 (27,155) | Free | Finance |
| [Lemonade Insurance](https://appshunter.io/ios/app/lemonade-insurance/id1055653645) | 4.8 (85,992) | Free | Finance |
| [Metromile - Car Insurance](https://appshunter.io/ios/app/metromile-car-insurance/id734641795) | 4.6 (24,200) | Free | Finance |

## More apps by Esurance

- [DriveSense mobile by Esurance](https://appshunter.io/ios/app/drivesense-mobile-by-esurance/id1101825622)

All apps by Esurance: https://appshunter.io/developer/367762251

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*