# ET OrderUp — Crude hauling ordering app

> Mobile app for Energy Transfer customers to order crude oil and condensate pickups. (iPhone/iPad app by Donna Kainer.)

- Source: https://appshunter.io/ios/app/et-orderup/id1555534848 (this page in markdown: same URL + `.md`)
- Developer: [Donna Kainer](https://appshunter.io/developer/1555534850)
- Category: Business, Productivity
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings
- Age rating: 4+
- Requires: iOS 12.2 · 171 MB
- Languages: American English
- Released: 2022-04-29
- Data updated: 2026-06-07
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/et-orderup/id1555534848/reviews.md

## What is ET OrderUp?

Energy Transfer OrderUp is an app that allows for Energy Transfer customers to request Crude Oil and Condensate pickups and view booking history in real-time via mobile device. This app communicates with Energy Transfer’s dispatching system to place orders for locations that are currently under contract with Energy Transfer. 

Getting Started:

•	Contact your Energy Transfer Crude Marketing Representative to request a registration form
•	Fill out registration form and send to your Marketer
•	Upon approval, you’ll receive your login information from a Customer Service Representative
•	Download Order Up in the iOS App Store to begin!

Features:

•	Each user’s account is created to include the leases for Operating Company that Energy Transfer Crude Trucking is authorized to haul 
•	Schedule Full Load pickups (Single location, one tank)
•	Schedule Split Tank pickups (Single location, two tanks)
•	Request Split Lease pickups (Two locations, two tanks)
•	Receive confirmation emails that details your order bookings 
•	View Customer Service Contact Information
•	Review outstanding orders and hauled orders previously booked

## Key features

- Schedule crude oil and condensate pickups
- View booking history in real-time
- Schedule full load and split tank pickups
- Request split lease pickups
- Receive order confirmation emails
- Review outstanding and hauled orders


## Frequently asked questions about ET OrderUp

### How do I get started with ET OrderUp?

To begin using ET OrderUp, you need to contact your Energy Transfer Crude Marketing Representative to request a registration form. After filling it out and sending it back, you will receive login information upon approval.

### What types of pickups can I schedule with ET OrderUp?

ET OrderUp allows you to schedule Full Load pickups (single location, one tank), Split Tank pickups (single location, two tanks), and Split Lease pickups (two locations, two tanks).

### Can I see my past orders in ET OrderUp?

Yes, ET OrderUp provides a feature to review outstanding orders and previously booked hauled orders. This allows you to track your hauling history directly within the app.

### Is ET OrderUp available on Android devices?

Based on the provided information, ET OrderUp is available for iPhone and iPad. Compatibility with Android devices is not specified in the current data.

### How often is ET OrderUp updated?

The latest version of ET OrderUp is 2025.1.20, and it was last updated on February 9, 2026. This indicates a recent update, suggesting ongoing development and maintenance.

### What is the age rating for ET OrderUp?

ET OrderUp has an age rating of 4+. This means it is suitable for users of all ages, with no content restrictions for younger audiences.

### Does ET OrderUp have ads?

No, ET OrderUp does not contain advertisements. The app is free to download and use without any ad interruptions.

### What is the user feedback like for ET OrderUp?

ET OrderUp has received a rating of 5.0 stars from 1 rating. This single rating indicates a highly positive initial user experience.

## Version history (last 5 releases)

### 2025.1.20 — 2026-02-09

1. Bug Fix
Issue: Load request creation fails when the lease name contains parentheses.
Reported by: Burk Royal Co
Example Lease Name: CONGER GATHERING SYSTEM (CENTRAL PLANT))
Impact: Users cannot successfully submit load requests for affected leases.
Resolution: Update parsing/validation logic so lease names containing parentheses— including nested or trailing parentheses—are handled correctly.

2. Minor Enhancements
a. Contact Us Section Update

Update the “Contact Us” page to reference “Crude & Water Customer Support” instead of “Crude Customer Support.”
“Crude New Load Requests” label remains unchanged since Water users should submit load bookings exclusively through the mobile app.

b. UI Text Adjustment
Update the “Helps to help” label displayed when clicking the top-left navigation icon to improve clarity and correctness.

c. Keyboard Behavior Improvement
Disable the auto‑hide keyboard feature on the property search screen.
Users reported the keyboard disappearing prematurely, creating frustration during data entry.

e. The “Associated Company” field on the My Account page does not display the operator name.

### 2025.6.11 — 2025-06-30

•	Added a commodity filter on the property selection screen.
•	Added Commodity and Bobtail Required indicators on the relevant Order Up screens.
•	Enabled load filtering by commodity on the Review History screen.
•	Updated the Review History screen to support BOL searches starting with "ET-".
•	Added a button to the login screen to allow users to re-trigger biometric authentication after the device wakes from sleep mode.
•	Fixed the broken links for Terms of Service and Contacts on the login screen.

### 2025.3.9 — 2025-03-24

-Biometric Sign-In: You can now securely log in using your fingerprint or facial recognition for a faster and more convenient sign-in experience.
-Redesigned Navigation: We've revamped the app’s navigation system to give it a cleaner, more intuitive look, making it easier to find what you're looking for.
-Reporting Features: New reporting capabilities have been added, allowing you to access detailed insights and reports to enhance your experience.

### 2025.1.10 — 2025-02-10

Introduced the ability to request split tanks
Introduced the ability to request split leases
Reorganized the order review and order detail screens
Other enhancements to improve performance

### 2024.9.1 — 2024-09-06

Hotfix to address app crashed when user selecting tank prior to selecting priority

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## Related topics

[et order up](https://appshunter.io/ios/topics/et-order-up)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-07.*