# Ethereum Wallet - Freewallet — user reviews > 97 indexed App Store user reviews of Ethereum Wallet by Wallet services Limited, rated 3.74/5 from 281 ratings. - Source: https://appshunter.io/ios/app/ethereum-wallet-freewallet/id1126843840/reviews - App overview in markdown: https://appshunter.io/ios/app/ethereum-wallet-freewallet/id1126843840.md - Rating breakdown: 5★ 158 · 4★ 35 · 3★ 12 · 2★ 8 · 1★ 68 ## What do users think of Ethereum Wallet? Overall sentiment: positive **Pros** - 🚀 Fast and efficient transactions - 🔒 Robust security features (cold storage, 2FA, biometrics) - 👍 User-friendly interface and intuitive design - 💡 Convenient in-app exchange functionality - 🔒 Reliable and secure storage for funds **Cons** - 💰 Higher transaction fees compared to competitors - 🔑 Lack of private key control/ownership - 🐛 Occasional delays or issues with withdrawals/deposits **Commonly reported bugs** - Login screen freezes for some users - Compatibility issues with older devices **Most requested features** - Add support for more cryptocurrencies - Provide option to control private keys - Improve transparency around transaction fees ## Newest reviews (18 of 97) ### 5/5 — A solid choice *2024-09-12* Freewallet offers a highly secure environment with features like 2FA and cold storage. The exchange feature within the app is a nice touch, and I’ve found it easy to swap between different cryptocurrencies. The major downside is that users don’t control their private keys, which could be a dealbreaker for some. That said, it’s still a convenient wallet for day-to-day use. ### 5/5 — Freewallet makes managing Ethereum easy *2024-09-12* The mobile app is one of the best-designed wallets I’ve used, and I’ve never encountered any major bugs. The only issue is that I don’t have full control over my private keys, which is a significant drawback for some users. Nevertheless, I appreciate the built-in exchange service and cold storage for added security. It’s a solid option for less tech-savvy users. ### 5/5 — Offers security *2024-09-12* The app is user-friendly, and I appreciate the exchange service, which is seamless. However, without access to my private keys, I don’t feel like I have full control over my Ethereum. The fees are also higher than I’d like, but the cold storage and two-factor authentication make up for it. It’s a good option for users who prioritize security and convenience over full control. ### 5/5 — Mostly positive experience *2024-09-12* The Ethereum wallet works as expected, and the cold storage ensures that my funds are safe. I also like the ability to exchange cryptocurrencies within the app. The biggest issue for me is the lack of private key control, which means I don’t have full ownership of my funds. But overall, it’s a reliable wallet for basic use. ### 5/5 — Makes storing Ethereum convenient *2024-09-12* The app is sleek and straightforward, ideal for those who don’t need advanced features. One of the things I like most is the built-in exchange functionality, but I’ve noticed the fees can add up quickly. Additionally, not having control over private keys might be a dealbreaker for some users. For me, it’s a compromise I’m willing to make given the security and ease of use. ### 5/5 — My savings are reliably protected *2023-02-10, version 2.6.23* I don't doubt that my savings are reliably protected. Few wallets offer so many ways to secure your account, and Freewallet has made them really useful too. I like that wallet because everything in it is well thought out and works great. ### 5/5 — Fantastically fast *2023-02-09, version 2.6.23* Of the variety of wallets, this one is the easiest to use. It is easy to customize to your requirements and use it the way you want. Freewallet works fantastically fast. I made sure of this when I needed to transfer coins very urgently and the wallet handled it in a few minutes! ### 5/5 — Now I'm sure it's the right one. *2023-02-09, version 2.6.23* I wasn't sure that I'd immediately figure out how to use the wallet the first time, but it turned out to be not as difficult as it might seem at first glance. The registration process was simple, and further transactions and actions were clear and intuitive. And now I understand why people use it so willingly. ### 5/5 — Safe service *2023-02-08, version 2.6.23* On the one hand, mobile wallets are not as secure as hardware wallets, but on the other hand, they don't require extra money for use, and are more comfortable. Moreover, as recent events have shown, even with hardware wallets, coins aren't absolutely safe, and if there is no difference, then why pay for hardware wallets at all? Freewallet just proves this by offering a comfortable yet secure service. ### 5/5 — The wallet is constantly evolving *2023-02-08, version 2.6.23* I've been using it for a year and a half and I'm pleased to see how even in such a time the wallet has changed for the better, although before that it was good. With each new update in the wallet, its reliability increases. I've been and am a dedicated Freewallet user. ### 5/5 — I liked it right away. *2023-02-05, version 2.6.23* I also liked this wallet according to the description in the marketplace, and after installation, I realized that I had found what I needed. The harmoniously designed interface allows you not to get lost in your wallet and easily use all the functionality, which is really impressive. ### 5/5 — Nice experience with tech support *2023-02-05, version 2.6.23* Great wallet and great service. When contacting support, they answered me so quickly, which surprised me. The support is so friendly, they answered all my questions. I was so pleased, because there are few places where you can find a good attitude to the client ### 5/5 — Fantastic experience *2023-02-05, version 2.6.23* Swift, easy to use, reliable, honest. So far the best service in my experience. I've had wallets before, so I have something to compare this one to. Even given my previous experience, the wallet appears to be fantastic thus far. ### 5/5 — It turned out to be easier than they say *2023-02-03, version 2.6.23* Freewallet is perfect for those who have absolutely no idea about blockchain and cryptocurrencies, as it is literally a story of my life. I was scared a lot that it would be difficult, but in reality I just installed the application and bought myself as much Ether as I needed. A year of use is behind, and everything is still in order! ### 5/5 — I almost never met such wallets *2023-02-02, version 2.6.23* This isn't my first wallet, but I have almost never seen one like it. Freewallet is head and shoulders above all my previous wallets in terms of quality and speed of work, and even more so in terms of security. It's also a well-optimized and fast app, which is also nice. ### 5/5 — It won't let me down *2023-02-01, version 2.6.23* Has no flaws! Freewallet is easy to use. Even I, a person who has never owned a crypto wallet, easily figured it out. At first glance, everything you need to manage the crypt is there. I'm happy with it so far, I think it won't let you down in the future ### 5/5 — Only successful transactions *2023-02-01* All my transactions succeed with Freewallet. The wallet combines all the positive ones, and stays away from the negative ones. It's very swift, which means it spends less of my time, which is already so little. In general, I wish the wallet further prosperity. ### 5/5 — Lots of pros, few cons *2023-02-01, version 2.6.23* In short, this service has many pluses and almost no minuses. As for security, it is so good behind it that I wouldn't use other services, because they don't have 2FA and cold storage at the same time. Here I can even put biometric protection on top of that! This is the whole concern of the service about the safety of our ETHs. ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam wallet *2024-03-29* Will steal everything in your wallet, by taking private information and never getting back to you. DO NOT USE! Apple needs to ban this app as it is a fraud. **Developer response:** Hello, please note that all users' funds remain untouched in the accounts throughout the verification procedure. To complete the procedure, please get back to the support ticket and provide the requested details so our team can proceed with your case. ### 1/5 — Deserves 0 stars. *2023-02-02* They took half my money when I tried to withdraw. Their fees equaled half my money. This is gross. Don’t download. **Developer response:** Hello, we would like kindly to remind that the network fee is determined by the market conditions and network load. Feel free to contact our support team in case you have any questions: https://bit.ly/2rgGdRw ### 1/5 — scammers *2021-11-14* You cannot withdraw, deposits only and someone else holds the key. they just stole 1000usd worth of ETH **Developer response:** Hi there, please note that no funds were ever stolen by Freewallet. Could you please update your review with the support ticket number? We'll be happy to look into it and get back to you with an update. Looking forward to hearing back from you! UPD We are looking forward to hearing more details from you. Otherwise, we reserve the right to deem your review inauthentic, ### 1/5 — At your own risk *2021-11-10* I been waiting for too long now and the money still haven’t arrive so this is only recommended to the people that have a long time to wait ID:e3ed257d **Developer response:** Hi, please provide us with additional information about your transaction, such as its hash or TX ID. Thanks, looking forward to hearing from you! UPD: Hello, we haven't heard back from you yet. Can we still be of assistance? ### 1/5 — Scam *2021-03-11* They basically took my the money in my wallet after a while and i tried contacting to get it back but no response just save the headache and download another wallet **Developer response:** Hello, we always reply to everyone and don't take money from accounts. If you can't locate your balance, check if you logged in correctly. Also, it would be great if you could share your support ticket number. Thanks! UPD: We haven't heard back from you, can we still help? ### 1/5 — Very unhappy *2018-04-30* Very disappointed they removed the purchase of crypto from the app and dbl charged me never got the funds returned **Developer response:** xbitcoinx, an option to purchase crypto with fiat was removed over a year ago; could you be more specific, please? If you've recently purchased crypto via our partner, Changelly.com, please contact our support with more details on your transaction, we'd be glad to offer assistance: http://bit.ly/fwsuppt ### 1/5 — Smart pay at your own risk *2018-02-24* It’s been 3 months now and I’m still waiting for my tokens that I smart payed in to arrive (submitted 13th December) Support is hopeless and just says there is high volume of requests. So either everyone is in my boat or they just can’t be bothered sorting it out..... This has now cost me thousands of dollars. Not recommended User id 0a1358ac **Developer response:** Todd, please accept our apologies for delays in processing your request. We're going to recover your original transaction soon. ### 1/5 — unfortunately there is no zero stars. *2018-01-11* submitted transaction, kept trying to send for over half a day then failed support doesn’t reply to my messages, so frustrated **Developer response:** Coptic-treasures, sorry to hear that. The transaction you submitted will be processed once the network conditions enable us doing so. Please note that Ethereum blockchain is overloaded. Transactions are included in new blocks by miners, not our wallet but we're working to facilitate them on our end. ### 1/5 — Updated !!!!!! SCAM!!!!!! You will lose your money! *2017-11-09, version 1.1.58* Be care or not just stay away. Do a quick search and you find out more than you need to know. Without a personal key you cannot access your tokens. I just want my tokens back! Apple should remove all of this companies Apple before more people are ripped off!!!!!!!!! **Update: If they fix the issue and I can retrieve and transfer my tokens I will give them credit for that. So far all I’ve seen is more time responding to all my posts. Time will tell but I’m not holding my breath. **Developer response:** Tak2984, our Token Wallet currently supports 80+ ERC20 tokens, you can review the list of the ones we support in our knowledge base: https://freewallet.org/support/knowledgebase/tokens/ As soon as there's a technical possibility and the support of your tokens is added, you will be able to access them in our Token Wallet app. We strongly recommend contacting our in-app support to make sure the tokens you're planning to send are supported in the app before making a transaction to avoid such situations in the future. ### 1/5 — Garbage *2017-08-17* These guys have had over $500 of my money for over two months. Useless customer service who only respond when negative tweets are written. Now, the update means I can't even log in. These guys are the biggest jokers in crypto... and there are a lot of jokers in crypto. Use Exodus wallet for Ethereum, superior interface, platform and excellent response times from Customer Service. Spread the word, Freewallet are nothing but scammers, I have already written off the $500 they have been promising me for over two months. If you use them, you're a bigger idiot than I am... **Developer response:** Hi! No funds can be lost with Freewallet. We have a support center available 24/7 in App Settings or live chat on our website. Having gathered the expertise of helping crypto enthusiasts for over 2 years, we've become quick and efficient in resolving any query. Please feel free to reach out to us anytime - we'll be happy to assist. ## Most praised reviews (10 highest-rated) ### 5/5 — Offers security *2024-09-22* The app is user-friendly, and I appreciate the exchange service, which is seamless. However, without access to my private keys, I don’t feel like I have full control over my Ethereum. The fees are also higher than I’d like, but the cold storage and two-factor authentication make up for it. It’s a good option for users who prioritize security and convenience over full control. ### 5/5 — Easy-to-use wallet *2024-09-22* Freewallet has a great user interface, and I love the biometric login feature for added security. The exchange service is also a convenient feature, though I wish the fees were a bit lower. The fact that I can’t control my private keys is the biggest downside for me. However, for casual use and small transactions, Freewallet is an excellent choice. ### 5/5 — Smooth and user-friendly experience *2024-09-16* The interface is intuitive, making it simple for both beginners and experienced users to manage their Ethereum. I appreciate the built-in exchange feature that allows me to swap cryptocurrencies effortlessly. However, the transaction fees are slightly higher compared to other wallets. Despite that, the security features like 2FA and cold storage give me peace of mind. ### 5/5 — I’ve found this wallet very convenient *2024-09-16* The app is simple to navigate, and I can send and receive ETH without any hassle. However, the fees can be a bit higher than competitors, especially for smaller transactions. On the plus side, the security features are robust, and I feel confident storing my funds here. It’s a good option for those who prioritize ease of use over complete control of their private keys. ### 5/5 — My go-to wallet *2024-09-16* The wallet’s cold storage solution is a huge plus, and I like the simple design of the app. It’s not perfect, though – the inability to fully control private keys could be an issue for more advanced users. However, for quick exchanges and general use, it’s more than adequate. The customer service has also been helpful when I needed assistance. ### 5/5 — Perfect for Ethereum storage *2024-09-14* It’s easy to use, and the app has never crashed or frozen for me. I appreciate the biometric login feature, which adds an extra layer of security. One thing I’d love to see improved is the ability to control private keys, as it currently doesn't provide that option. Other than that, it’s a reliable wallet for storing small to moderate amounts of ETH. ### 5/5 — A reliable and convenient wallet *2024-09-14* Freewallet’s mobile app is especially handy, allowing me to access my funds from anywhere. It supports a variety of cryptocurrencies, which makes it versatile. One drawback is the withdrawal times can be slower than expected. Overall, it’s a great wallet for casual users, and the customer support has been responsive in my experience. ### 5/5 — Perfect for Ethereum storage *2024-09-14* It’s easy to use, and the app has never crashed or frozen for me. I appreciate the biometric login feature, which adds an extra layer of security. One thing I’d love to see improved is the ability to control private keys, as it currently doesn't provide that option. Other than that, it’s a reliable wallet for storing small to moderate amounts of ETH. ### 5/5 — Stands out for its security *2024-09-13* The app uses cold storage, which ensures that my assets are safe from online threats. The user interface is sleek, and I’ve had no issues sending or receiving Ethereum. I do wish the fees were a bit more transparent before transactions are confirmed. Nonetheless, it’s a solid wallet for those looking to store and exchange Ethereum. ### 5/5 — One of the easiest ETH wallets *2024-09-13* Freewallet provides a straightforward setup process, which is great for beginners. I also love the multi-currency support, letting me manage different crypto assets all in one place. On the downside, the wallet requires you to store assets within Freewallet, which means you don’t have full control over your private keys. Still, I trust their security measures and have had a positive experience overall. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*