# Ethiopian Airlines — user reviews > 549 indexed App Store user reviews of Ethiopian Airlines by Ethiopian Airlines, rated 4.70/5 from 21,029 ratings. - Source: https://appshunter.io/ios/app/ethiopian-airlines/id1326734477/reviews - App overview in markdown: https://appshunter.io/ios/app/ethiopian-airlines/id1326734477.md - Rating breakdown: 5★ 18,216 · 4★ 1,524 · 3★ 477 · 2★ 249 · 1★ 563 ## What do users think of Ethiopian Airlines? Overall sentiment: neutral **Pros** - 🚀 Fast and easy to use - 👍 User-friendly app - 🚀 Convenient booking process - 👍 Efficient and reliable - 👍 Great customer service **Cons** - 🐛 Buggy and crashes frequently - 🐛 Slow and unresponsive - 🐛 Payment issues and errors - 🐛 Seat selection problems - 🐛 Unreliable check-in process **Commonly reported bugs** - App crashes when trying to check in - Unable to add passport information - Seat assignments not working as expected - Payment processing issues and declined transactions - Inconsistent flight information display **Most requested features** - Improve app stability and performance - Add more payment options - Enhance seat selection and management - Streamline check-in and boarding process - Improve customer service and support ## Newest reviews (13 of 549) ### 3/5 — App *2026-08-19, version 6.17.0* App froze multiple times when trying to sign up for club ### 4/5 — Didn’t add my pre check number *2026-07-29, version 6.16.0* Provided my pre check global pass number but was not added on my boarding pass as I was told. So will call the customer service ### 3/5 — Traveling *2026-07-12, version 6.16.0* Site is not the easiest to use from a smartphone; especially for international travel ### 2/5 — Overbooked flight *2026-07-06, version 6.16.0* Had run around from various agents, never could get a boarding pass despite having a reservation a month ago Now awaiting the hotel, agents are ineffective ### 3/5 — Works mostly’ish *2026-06-05, version 6.15.1* I’d like to be able to paste information into the app. As it doesn’t allow you to copy from somewhere and paste into the app. ### 5/5 — Best *2026-05-09, version 6.14.0* Ethiopian airline is my favorite airline ### 5/5 — Ato *2026-04-27, version 6.14.0* The first choice air line….i proud on you.. ### 2/5 — Business Class *2026-04-23, version 6.14.0* How come I can’t book business class on this app. Always takes you to economy????? ### 5/5 — Mr Girma *2026-04-21, version 6.14.0* Great airlines. I’m so proud to be Ethiopian and flying on my own airline. ### 5/5 — Miss *2026-04-20, version 6.14.0* Easy to use and more improved ### 5/5 — Ticket *2026-04-02, version 6.14.0* Easy to follow instructions. Very user friendly ### 2/5 — Cumbersome *2026-03-30, version 6.14.0* The app is quite cumbersome sign in is challenging. It should be designed with smoother sign in processes and info sent directly to your text versus email. Notifications are late or nonexistent not a good app overall. ### 3/5 — Application *2026-03-25, version 6.14.0* App keeps buffering especially when selecting seats. It gives you an error message. It also does not give you a choice to upgrade to business class. ## Most critical reviews (10 lowest-rated) ### 1/5 — Showing different data between Ethiopian airline systems *2026-07-30, version 6.16.0* Poor and inconsistent information, messed up, don’t trust the app, check directly the airline ### 1/5 — Broken and Glitchy, Like Desktop Site *2026-07-03, version 6.16.0* Won’t let me update my Country Code from Algeria (I am not Algerian btw…): “Error has occurred, please try again” ### 1/5 — Traveller *2026-06-30, version 6.16.0* First leg and third leg of trip are nowhere to be found upon checkin. Now stress!!!! ### 1/5 — Terrible app *2026-06-20, version 6.15.1* App is terrible. Hard to do anything with it. ### 1/5 — Useless App for a Useless Airline *2026-06-15, version 6.15.1* This app doesn’t work, doesn’t store the info you spend time inputting. Can’t check in. The useless airline keeps switching planes to older non lie flat bizz class after selling you on the promise of the new configuration. AVOID THIS AIRLINE AT ALL COST. Worst airline in Africa. ### 1/5 — Website and customer service *2026-06-10, version 6.15.1* Both terrible but staff great. ### 1/5 — Scam airline *2026-05-30, version 6.15.0* This airline changed my sister’s seat on two different flights, as she arrived at the airport. Then they say there’s nothing that can be done. Then, as you are talking to customer service, they hang up. Fly Brussels. ### 1/5 — Price deviation *2026-02-22, version 6.13.0* After selecting a price go to pay it show system error. Had to do it several times ### 1/5 — I’m unable to check in from the app *2026-02-17, version 6.13.0* My friend and I both bought tickets for same flight, while she was able to check in online I was not allowed to do so. It’s annoying ### 1/5 — Payments never work *2026-02-04, version 6.12.0* I always have this problem with this airline, i try multiple cards & none work. If I wasn’t a frequent traveller around Africa, I wouldn’t use them as an airline. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy check-in *2026-08-23, version 6.17.0* I love the simplicity of checking and friendly user interface ### 5/5 — Sir *2026-08-03, version 6.16.0* Very best easy system ### 5/5 — Simple and clean *2026-07-24* Works neat ### 5/5 — Blessing from James Brown *2026-07-13, version 6.16.0* Eating Ethiopian Airlines is so friendly. I enjoyed the staff in the hospitality from the front desk to on boarding and off board. My first experience flying overseas was smooth and fantastic. The staff was so genuine and it just so happen to be New Year’s when we landed in a Daiza Baba thank you, Ethiopian Airlines. ### 5/5 — The best Airlines *2026-07-01, version 6.16.0* Everything is going perfectly, and I am proud to be a part of Ethiopian Airlines.Good luck ethiopia ❤️❤️ ### 5/5 — Ethiopian Airlines *2026-06-24, version 6.16.0* Ethiopian airlines is the best airline ### 5/5 — Mr. *2026-06-23* Very good airline, very good service & arrival always on time. Highly recommended ! ### 5/5 — The wings of Our Heritage , The pride of the Skies *2026-06-23, version 6.15.1* TO STEP ABROAD ETHIOPIAN AIRLINES IS TO FEEL THE HEARTBEAT OF OUR MOTHERLAND TAKING FLIGHT. THEY DO NOT MERELY TRANSPORT US ACROSS OCEANS AND CONTINENTS; THEY CARRY OUR SHARED HERITAGE, WRAPPING EVERY TRAVELER IN THE LEGENDARY WARMTH OF ETHIOPIAN HOSPITALITY. FROM THE GRACEFUL CARE OF THE CREW TO THE PRIDE OF SEEING OUR FLAG STITCH THE GLOBAL SKIES TOGETHER, EVERY JOURNEY FEELS LIKE A BEAUTIFUL HOMECOMING. TRULY, THE CROWN JEWEL OF THE HEAVENS AND THE FINEST AIRLINE TO EVER GRACE THE WORLD. THE PRIDE OF AFRICA, FLYING HIGH WITH OUR SPIRIT. ### 5/5 — Ethiopian airlines *2026-06-04, version 6.15.1* Always proud of you ### 5/5 — Belle expérience *2026-05-23, version 6.14.0* Merveilleux --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*