# Etihad — user reviews > 916 indexed App Store user reviews of Etihad by Etihad Airways, rated 4.50/5 from 18,071 ratings. - Source: https://appshunter.io/ios/app/etihad/id988860942/reviews - App overview in markdown: https://appshunter.io/ios/app/etihad/id988860942.md - Rating breakdown: 5★ 13,655 · 4★ 1,956 · 3★ 790 · 2★ 348 · 1★ 1,322 ## What do users think of Etihad? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient app - 🚀 Reliable app - 🚀 Exceptional experience - 🚀 Convenient and simple - 🚀 Fast and responsive - 🚀 Smooth and intuitive - 🚀 Great app - 🚀 Helpful app - 🚀 User-friendly - 🚀 Neat UI - 🚀 Best airline app **Cons** - 🐛 Buggy app - 🐛 Slow and glitchy - 🐛 Crashes frequently - 🐛 Unstable app - 🐛 Terrible app - 🐛 Clunky and confusing - 🐛 Unreliable and inaccurate - 🐛 Useless app - 🐛 Horrible app - 🐛 Dysfunctional app - 🐛 Painful to use - 🐛 Non-functional app - 🐛 Extremely poor design - 🐛 Worst airline app - 🐛 Terrible customer service **Commonly reported bugs** - Unable to log in - Cancelled all booking details - Issues with paying for seat changes - Booked flights disappearing from app - Incorrect flight information displayed - Inability to check in through the app - Redirecting issues and 404 errors - Visa system not working - Refund and customer service issues - Inability to upload documents for check-in - Compatibility issues with newer devices - Frequent log-outs and re-logins required - Inability to manage bookings through the app **Most requested features** - Allow copying and pasting of passwords - Enable saving boarding passes to Apple Wallet - Improve seat selection and management - Add ability to book flights using miles - Integrate loyalty program details - Improve app performance and stability - Enhance user experience and navigation - Add more features to the app - Improve customer support and communication ## Newest reviews (17 of 916) ### 3/5 — Slow response time *2026-08-17, version 8.0.6* The app lags a lot resulting in it being very slow. Whilst there’s lots of functions, it also doesn’t show basic information ie activity so one can’t follow whether flights miles have actually been credited. ### 3/5 — Updating *2026-08-17, version 8.0.6* Try to update post code, emergency contacts & you put it in, go back in after logged out & it’s disappeared! Tried to pay a couple of times & then kicks u out & try again & price doubled! ### 2/5 — Rubbish app *2026-08-15, version 8.0.6* To much back and forth. See how emirates to it ### 2/5 — App login doesnt work *2026-08-12* Number of times I tried to login to app is countless. I am unable to buy ticket … the app used to be good … what happened! **Developer response:** Hi there, sorry to hear about your experience, please reach us on one of our social media channels to help. *Nala ### 3/5 — Very slow *2026-08-09, version 8.0.4* Surely need to work on rendering ### 1/5 — Doesn’t work *2026-08-04, version 8.0.2* Shocking app, can’t create an account or do anything with it ### 1/5 — Nasty Airline *2026-08-02, version 8.0.2* They don’t care if you miss the flight, who the heck place a family in 1 hour connection while the baggage claim is a must. The experience was so horrible that I would never ever fly with this junky airline again. ### 1/5 — Air miles *2026-08-01, version 8.0.1* Poor allocation and it does not happen automatically. The staff behind the counters in the Abu Dhabi Lounge are average and do not go beyond their 9-5 attitude ### 1/5 — Cannot change flight online *2026-08-01, version 8.0.1* Tried changing flight and does not give option of changing flight on manage my booking ### 1/5 — Rubbish *2026-07-30, version 7.6.5* Website and app has too many options. You have sign in then get stupid extra layer of OTP , POINTLESS! I’ve put in email And password. Check in family of 4 took two hours, initially spent 3 hours with support to sort club numbers which didn’t work. All booking and customer service with Etihad is garbage! Too much time lag Too many things don’t work FAQ’s bog standard info which doesn’t help Whoever built, wrote, designed this app or was involved should be sacked ### 2/5 — Poor help interaction *2026-07-26, version 7.6.5* Poor help interaction ### 1/5 — Mobile- cannot see screen to add seat *2026-07-26, version 7.6.5* Had to rotate the screen to see the seat confirmation and now it is stuck on the payment screen ### 2/5 — Doesn’t link to guest *2026-07-23, version 7.6.5* Spent ages and every time it tries to link to guest , it doesn’t link. ### 2/5 — Verbesserungswürdig *2026-07-21* Wir haben die App wiederholt genutzt. Sie ist langsam und immer wieder kam es zum Abbruch bei der Zahlung, auch über verschiedene Zahlungswege. Große Gepäckstücke zu horrenden Aufschlägen, Sondermahlzeiten können gar nicht bestellt werden. Habe jetzt den gleichen Flug über einen anderen Anbieter gebucht: Hauptgepäck ohne Aufpreis, Sondernahlzeiten vorab bestellbar, die Zahlung ohne Probleme - und das alles 200 Euro günstiger. **Developer response:** Hello! Feel free to reach us via any social media channels, so we can check this for you. *Elsa ### 1/5 — Login *2026-07-20, version 7.6.4* Good luck to log in or used the app. Take me days to create account and now hours and multiple email for passcode and still not working Worst experience ### 1/5 — Mr *2026-07-20, version 7.6.4* One of the WORST Airline APPS ever used. Keeps crashing and cannot choose or pay for seats as checkout crashes. Terrible APP that is not fit for purpose. ### 1/5 — Worst experience ever *2026-07-19, version 7.6.4* I had a flight from Boston to Delhi. They delayed the first flight so I missed my connected flight by 10 minutes. Then they booked me a flight with layover 35 hours. Without even asking or giving hotel food voucher anything. Even for visa I needed to apply personally they didn’t help. Stuff was very rude and only giving priority to business and first class travelers. It was my first time flying this airline. Never flying again! ## Most critical reviews (10 lowest-rated) ### 1/5 — Old fashion app *2026-08-19, version 8.0.6* No luggage tracking , trip not saved , no phone support for 2 f old fashion app ### 1/5 — Terrible *2026-08-18, version 8.0.6* Terrible app not user friendly and no way to contact support ### 1/5 — Poor App Design *2026-08-16, version 8.0.6* Terrible app, doesn’t know how to leverage face ID, always have to keep logging in. Pwd reset has 60 second window to enter code, and the code never arrives in 60 seconds. Doom loop! Poorly tested app with no QC, utter garbage. ### 1/5 — Terrible app! Unusable *2026-08-14, version 8.0.6* Really slow app its luke using dial up internet! Very disappointing - have to log in all the time, lots of pages not found. Very surprised at how low quality it is ### 1/5 — So mad *2026-08-12, version 8.0.5* Bad bad system in this app I don’t recommend ### 1/5 — Slow and inefficient *2026-08-12* The app looks good, but polished design is unfortunately all it has going for it. Functionally, it is painfully slow and unintuitive. Rather than offering a native experience, most features simply load embedded web pages inside the app. Every time you try to modify a booking, manage add-ons, or view details, you are kicked to an sluggish web view that constantly reloads and breaks up the experience. It feels less like a dedicated mobile app and more like a glorified bookmark to a web browser. **Developer response:** Hi there, thank you for bringing this to our attention, we'd like to know more. Could you please email mobileappfeedback@etihad.ae and make sure you include the following details, so we can look into it?: -Device/ mobile name -OS information (example:14.8.1) -App version (examples 3.0.32) -Problem statement & Expectation -Screenshots *Eva ### 1/5 — Won’t scan passport *2026-08-09, version 8.0.4* Won’t allow me access as the scan of my passport failed? ### 1/5 — The worst airline app. *2026-08-09* How is it possible that one of the wealthiest airlines has an app that is so poorly designed that it’s impossible to either register or purchase additional services? Business leaders, pay attention to this important detail — customer loyalty depends not only on convenience on board but also on the ground! 10 years ago, I had the misfortune to fly with Etihad, and the same thing — the digital services are below par. The design is decent, but browser‑based apps are always worse than native ones. It runs very slowly and crashes constantly. I chose the seats three times, I’m ready to pay, but I still couldn’t. I wrote to support — no response, not even a follow‑up. Horror. **Developer response:** Hi Alex, that does not sound ideal; we understand this needs attention. Please reach out to us through our social media channels via this link: http://spr.ly/62500B1Jmci with the details so we can resolve this as quickly as possible. Thanks, *Nero ### 1/5 — Не связывайтесь с Этихадом *2026-08-05* В феврале 2026 года мы должны были приземлиться в Мск, но экипаж Этихада принял решение посадить нас в Питере, продержать там 5 часов в самолете, не предоставляя никакой информации, не давая еду и воду (не смотря на то, что все остальные авиакомпании спокойно сажали свои самолеты в Мск). На тот момент я была в конце 1 триместра беременности, на улице, как вы понимаете, было очень холодно, все теплые вещи были в багаже, который нам не выдали по прилету в Питер. Представители компании Этихад нас не встретили, ничего не пояснили, просто высадили за тысячи километров от дома, без теплых вещей и добирайтесь как хотите и за свой счет (экипаж обещал, что нам возместят все расходы за тот путь, что мы совершим самостоятельно домой из Питера, документы мы соответствующие заполняли в Пулково на возврат багажа и доставку его домой). Мало того, что чемоданы мы ездили забирать сами в Шереметьево из Московской области за свой счет, так еще и за прошедшие полгода нам никто ничего не возместил, никаких денег не вернули-просто отписки, отговорки, тянут время и говорят, что все перечислили, но когда просим платежное поручение по факту оплаты, начинается все заново… Я, будучи тогда беременной, очень сильно заболела после такого пути в морозы за тысячу км от дома…и это негативно сказалось на беременности. Выводы, думаю, можно сделать самые ясные: компания Этихад бессовестная и безответственная, иметь с ними дел никаких не рекомендую! **Developer response:** We are concerned to read this and would like to look into this further, please join us via any of our social media platforms so we can help you from there. Thank you. *Aya ### 1/5 — Poor user experience *2026-08-04* Too slow **Developer response:** Hello there, that doesn't sound ideal, please join us via DMs on any of our social media channels to check further for you, you can find the link to our official channels. *Tobi ## Most praised reviews (10 highest-rated) ### 5/5 — Brilliant *2026-08-08, version 8.0.4* App is easy to use and efficient to find anything you need. We have Judy transitted through Abu Dhabi we have just had a seamless flight from male to Abu Dhabi and Abu Dhabi to Manchester and we arrived home an hour earlier than scheduled. Fantastic service. ### 5/5 — M *2026-07-22, version 7.6.4* D ### 5/5 — Martha *2026-07-18, version 7.6.4* Etihad Airport staff she is really nice and helpfull & cooperative! Her Name is Martha ! She is soo kind and treat us really nice ! ! I give her 5 start! In Washington Dellas Airport. ### 5/5 — Impressive *2026-07-15, version 7.6.4* Excellent app, high expectations now for the flight! ### 5/5 — Amazingly exceptional *2026-07-10* One app many opportunities. This is the best app I have across which have rewards on everything. **Developer response:** Thank you for the 5 stars, Zeeshan. We're glad you enjoyed using the App. *Eric ### 5/5 — طيران جميل واسعارة جداً جميلة *2026-07-07, version 7.6.3* طيران جميل واسعارة جداً جميلة افضل من القطرية التي تبالغ في الأسعار كثيرا شكرا طياران الاتحاد على هذي الخدمة المميزة الرائعة ### 5/5 — iPhone *2026-07-07, version 7.6.3* On iPad not great but on phone wonderful ### 5/5 — AD *2026-07-03, version 7.6.3* AD ### 5/5 — Anaz Basheer *2026-07-03, version 7.6.3* Abshida, Soumya and Mika was very helpful. Really nice service. The lady who guided me to the lounge has have a great hospitality. Once again thank you all. Well done. ### 5/5 — User Friendly App *2026-06-25, version 7.6.2* Very very easy and convenient to maneuver. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*