# etisalat UAE — user reviews > 314 indexed App Store user reviews of etisalat UAE by Emirates Telecommunications Corporation, rated 4.63/5 from 26,663 ratings. - Source: https://appshunter.io/ios/app/etisalat-uae/id866147547/reviews - App overview in markdown: https://appshunter.io/ios/app/etisalat-uae/id866147547.md - Rating breakdown: 5★ 22,636 · 4★ 1,633 · 3★ 425 · 2★ 238 · 1★ 1,697 ## Is etisalat UAE safe? etisalat UAE appears safe based on user ratings. The AppsHunter Safety Score for etisalat UAE is 92 out of 100. This assessment is based on 26,663 user ratings, with an App Store average of 4.6 out of 5. Of 26,629 App Store ratings, 91.1% point to a safe experience, 1.6% suggest some concerns, and 7.3% point to a risky experience. ## Is etisalat UAE legit? etisalat UAE appears to be a legitimate app. The AppsHunter Legitimacy Score for etisalat UAE is 100 out of 100 points across 7 verification signals from App Store and developer data. ## What do users think of etisalat UAE? Reviews of etisalat UAE are mostly negative: the Utilities app is rated 4.6/5 from 27K App Store ratings. What users like most: easy and convenient, useful app features. Top complaints: bugs and glitches, poor customer service. Summarized from real user reviews. **Pros** - 🚀 Easy and convenient - 💡 Useful app features - 👍 User-friendly interface **Cons** - 🐛 Bugs and glitches - ⚠️ Poor customer service - 🕰️ Slow and unresponsive - 💰 Expensive services **Commonly reported bugs** - App crashes frequently - Login and authentication issues - Inaccurate data tracking **Most requested features** - Improve payment options - Streamline account management - Enhance customer support ## Newest reviews (10 of 314) ### 2/5 — Relentless upselling *2026-09-26, version 10.6.8* The app allows me to manage most aspects of my account, which is good, but the cost is relentless, intrusive upselling that puts me in fear that one incorrect tap will result in me inadvertently paying for something I don’t want or making an unwanted change to my account. ### 1/5 — Buggy *2026-07-18, version 10.6.2* App doesn’t even work properly ### 2/5 — Worst AI customer service *2026-07-03, version 10.5.9* There are many useful features but customer service is just worst! I really enjoy the E& itself but when it comes to dealing with customer service they just use this useless robot that doesn’t do anything and doesn’t know anything. worst part is after chatting for almost half an hour even though it can’t help me, it refuses to connect me to a human customer service! ### 2/5 — Very buggy *2026-07-02, version 10.5.9* The autopay section of the app is unacceptably buggy. ### 1/5 — Slow and Unreliable App *2026-06-28, version 10.5.9* The app frequently gets stuck loading or doesn’t load at all. It’s slow, unreliable, and not intuitive to navigate. This has made it difficult to complete simple tasks. Please improve the stability and performance. ### 1/5 — Unstable app *2026-06-28, version 10.5.9* Gets stuck and works poorly. I just want to manage my account but makes it difficult ### 1/5 — Horrible *2026-06-27, version 10.5.9* Starting with the title of the app. Impossible to find it in search. When you type etisalat the setting options comes out instead of the app. Also it doesnt load, full of adds. Extremely messy! ### 1/5 — Poor design app *2026-06-15, version 10.5.7* Poor design app, very few products to buy. ### 1/5 — Waste of time *2026-06-15, version 10.5.7* Waste of time don’t bother with it. Just like the call center when you call in, utter useless & pointless. Always talking to a AI bot, people there’s a lot better out there go and look! ### 1/5 — Sad *2026-06-13, version 10.5.7* Really sad how user unfriendly this all and interface is ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app *2026-10-08, version 10.7.0* What a bad user experience you have in the app even when I click on data to rechargeable it shows blank screen no option for recharge and no Apple way works in detailed recharge please hire some ui ux designer and good developers ### 1/5 — Terrible! Avoid at all costs *2026-10-08, version 10.7.0* Terrible company , the app is even worse . They take money and don’t provide the service . Do not download or buy anything from them!! ### 1/5 — Rak *2026-10-01, version 10.6.9* I purchased a number at a discounted rate for the first 6 months but when the bill arrived the agreed-upon discount had not been applied ultimately they claimed the error was mine and told me i had to either keep paying the bill without the discount or lose the number what kind of fairness is that.? ### 1/5 — غالي *2026-09-19, version 10.6.8* غالي ### 1/5 — Horrible app *2026-09-13, version 10.6.8* Poorly designed app. Difficult to use full of spam and silly pop ups. Full of bugs. Keeps crashing and can’t get anything done quickly. Buying a new sim is a pain process that takes muliple tries and attempts. Every app etisalat builds is so poor. Get better designers ### 1/5 — Worst app *2026-08-22* Honestly expected much more from etisalat. First off, extremely bad customer service, you can ONLY talk to a useless AI bot that repeats the same three lines. If you lose your sim abroad, forget about attempting to get a replacement because NOTHING works if you’re not in the UAE. And of course no one can solve your problems because all they have to assist you is a dysfunctional robot. App constantly crashes and lags, makes even the simplest service impossible to find and complete. Honestly at this point just go for another service like Du or Virgin. Very disappointed **Developer response:** We're sorry your experience hasn't been a good one. We'd need a bit more detail on what went wrong to point you in the right direction. Please reach us at www.eand.ae/en/c/support/index.html and we'll help sort it out. ### 1/5 — How many times can I update? *2026-08-15* You're an app for paying or connecting a phone. Enough updates!!! You're like a computer game. **Developer response:** Thank you for sharing your feedback and we’re sorry to hear that frequent app updates has affected your experience. Your opinion is extremely important to us and we have taken your suggestion into consideration. For more assistance, go to our SUPPORT section in the app (www.etisalat.ae/selfsupport), open Live Chat to chat with our customer care representative. ### 1/5 — App is not working properly *2026-08-03* The app user experience is extremely poor. I was trying to purchase a subscription, but it took me nearly 2 hours because the app was not functioning properly. Even after logging in successfully, it kept asking me to log in again during the subscription process. Nothing works as expected, and the overall experience has been very frustrating. This is one of the worst app experiences I’ve had. Please fix these issues as soon as possible. **Developer response:** We're sorry the experience hasn't been good. Without knowing more about what went wrong, it's hard to point you in the right direction. Please reach us at www.eand.ae/en/c/support/index.html and we'll help sort it out. ### 1/5 — Bad customer service *2026-08-03* I am really disappointed with e& customer care service. I tried to contact customer support through the app, website, and customer care number, but there is no proper option available to reach a customer service representative. My recharge amount was deducted, but the service was not activated and there is no refund or proper update provided. I have been trying to get support, but I am unable to reach anyone. This is very frustrating **Developer response:** We're sorry you've run into trouble raising a complaint. Please go to the Support section in the app (www.eand.ae/en/c/support/index.html), open Live Chat, and a team member will log your complaint and follow up with you. ### 1/5 — Cheating the customer *2026-07-19* While recharging they are giving additional benefits which is of no use where in the benefits are getting expired in 1 week and we cannot use these offers with in that week as the data or calls being used main subscription instead of free minutes or bonus credit which they showcase that they are giving so many benefits. Really disappointing 😒😒😒 **Developer response:** We're sorry the experience hasn't been good. Without knowing more about what went wrong, it's hard to point you in the right direction. Please reach us at www.etisalat.ae/selfsupport and we'll help sort it out. ## Most praised reviews (10 highest-rated) ### 5/5 — Welcome back *2026-10-07, version 10.7.0* The best thing you did is changing back to Etisalat ### 5/5 — Convenience *2026-09-17, version 10.6.8* I enjoy the convenience of the app. So helpful ### 5/5 — Payment *2026-08-31* Very easy, thank. ### 5/5 — One stop *2026-08-15, version 10.6.4* All you need to communicate with people ### 5/5 — ممتاز *2026-08-01, version 10.6.3* ممتاز وسهل ### 5/5 — Mr *2026-07-23, version 10.6.2* Okay ### 5/5 — Helps *2026-07-17, version 10.6.2* You have to install ### 5/5 — Saif Suroor *2026-07-15, version 10.6.2* Excellent service provider in the region ### 5/5 — Emirati *2026-07-11, version 10.6.0* Best then before by far thank e& ### 5/5 — Moving subscription to new apartment *2026-07-11, version 10.6.0* I couldn’t imagine it could be so easy and so quick, great service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-20.*