# eufy Clean (EufyHome) — user reviews > 549 indexed App Store user reviews of eufy Clean (EufyHome) by Power Mobile Life LLC, rated 4.70/5 from 12,790 ratings. - Source: https://appshunter.io/ios/app/eufy-clean-eufyhome/id1229100262/reviews - App overview in markdown: https://appshunter.io/ios/app/eufy-clean-eufyhome/id1229100262.md - Rating breakdown: 5★ 10,906 · 4★ 1,216 · 3★ 176 · 2★ 105 · 1★ 387 ## What do users think of eufy Clean (EufyHome)? Overall sentiment: negative **Pros** - 🚀 Great vacuum - 👍 Easy to set up - 👍 Intuitive app - 👍 Cleans well - 👍 Quiet operation **Cons** - 🐛 App issues (connectivity, bugs, crashes) - 🐛 Mapping problems (lost maps, inaccurate) - 🐛 Scheduling limitations - 🐛 Unreliable connectivity - 🐛 Frequent updates break functionality **Commonly reported bugs** - App freezes and crashes - Connectivity issues with WiFi and Bluetooth - Mapping issues (rooms not saved, incorrect mapping) - Scheduling problems (skipped cleanings, wrong times) - Firmware updates breaking existing functionality **Most requested features** - Multiple cleaning schedules per day - Landscape mode support - Date format customization - Siri/HomeKit integration - Battery percentage display - Ability to save and restore maps - Ability to set zone-based schedules ## Newest reviews (19 of 549) ### 3/5 — Wifi Issues *2026-08-29, version 3.19.1* We had to change our Wi-Fi router, and ever since then, my robot has been offline. The schedules still work, but because it is offline, the entire app is grayed out, and I can’t click any buttons. That includes the settings, where I should be able to change my Wi-Fi and get it back online. I tried calling customer service, and they told me that I have to completely take my robot off of the app and redo the whole system just so I can fix my Wi-Fi on the app. I think that’s a serious design flaw within the app, to completely shut out every button, including basic settings just because the Wi-Fi isn’t working properly. How am I supposed to fix a Wi-Fi setting if I can’t access the Wi-Fi setting? ### 2/5 — Disappointed *2026-08-06, version 3.18.1* The software is extremely disappointing. The maps randomly disappear for no reason, which makes the whole experience unreliable. Has anyone on the team actually tested the manual cleaning mode before releasing it? It feels like basic functionality wasn’t properly tested. Another major issue is that the robot becomes completely confused whenever I move my sofa. If I pull the sofa out and try to clean the newly exposed area, the robot simply can’t handle it. The hardware may be acceptable, but the software is genuinely poor. Because of this experience, I honestly don’t see myself buying this brand again, and I definitely can’t recommend it to anyone. Software quality at this level is simply not acceptable. ### 2/5 — Doesn't work anymore *2026-08-06, version 3.18.1* What happened to this app? My lights turn on, I get them in flashing mode, and they cannot be found by my WiFi. I had a few good years but recently they're useless. ### 1/5 — Very Problematic *2026-05-31, version 3.18.1* Got 2 robot vacuum after warranty period, it started to complain about the battery. I changed it but after few months, the problem is there again. Support very unresponsive and you won’t get any support from this company. Avoid at all cost ### 2/5 — Works fine most of the time *2026-05-31, version 3.18.1* Keeps going me out. Annoying ### 1/5 — Trash *2026-05-25, version 3.18.1* Why did you make a totally decent app turn to rubbish? Trying to sell more stuff, yes? You’re losing me eufy. ### 1/5 — Bad UX and connection software *2026-05-20* Bought in USA in brought to CIS robot vacuum impossible to connect with application. Each action creates long loader blocker. ### 1/5 — Request time out *2026-05-18, version 3.18.1* Every time I go to change a schedule or a command it says request time out. It is so stupid and doesn’t work. The machine is very expend for something that doesn’t work. Fix your app and do better ### 1/5 — Garbage *2026-05-16, version 3.18.1* Eufy robovac now constantly forgets room maps rendering the entire point of a robot vac a joke. Don’t buy this rubbish ### 3/5 — Maps Deleted *2026-05-10, version 3.18.1* Works well some of the time. Maps are deleted upon updates. It would be nice if the maps were local and had the ability to be imported/exported. ### 1/5 — Eufy vacuum *2026-05-05, version 3.18.1* No longer loads maps, the eufy refuses to go into a room now saying there is no possible way in there even though there is no restrictions in the app or on the floor. ### 3/5 — New onset problems *2026-05-04, version 3.18.1* This is my first robot, vacuum cleaner. I have had it many years, and I have always loved not having to vacuum or sweep every day. Setting it up with easy. Mapping the house was easy. Replacement parts are reasonably priced and easy to change. I have always had problems with losing Wi-Fi and I thought it was because the modem was too far away from the base. We got wi-Fi extenders, and I moved the machine closer to the main modem, but it still happens. It is very annoying because I have to reset the machine every time. The steps are not clear because the buttons that it says to push are the same on my machine. Despite it being off-line, it's still cleans and functions normally even if it's off-line. I just can't adjust the map or set no go zones if it's off-line. The latest thing is my whole house map was lost, now I have to remap the whole house. Sometimes the problem goes away and all of a sudden everything is back to normal. One thing I have noticed with this machine is that it leaves a small scuff mark on each leg of everything it goes around, chairs, tables, sofa legs, so I stuck a piece of felt on the machine all around it to prevent this problem. But it has caused permanent damage on my furniture, which I imagine happens with all machines. I love it so much, but I hate having to reset and re-map the house often. ### 2/5 — Only gets a 2nd star because it mostly works. *2026-05-04, version 3.18.1* Like spam? Get endless marketing messages you can’t turn off! Want to save certain room/function programs so you don’t have to manually enter the instructions every time? Ha ha! The joke is on you! Sometimes it follows the saved plan correctly, and sometimes not! Roll the dice and see if you’re lucky today! ### 1/5 — Used to be good *2026-04-24, version 3.18.1* In the last year, this app has become practically unusable because it refuses to switch between maps. Restarting the app 5-10x works sometimes. I love the vacuums, but no point in buying again if the maps won’t work. ### 1/5 — Critically flawed *2026-04-21, version 3.18.1* This app has a critical flaw in it where login fails despite having entered the correct information. When I initiated help via chat, the response I received was that it’s a known issue and suggested 2 options that are not really solutions: create a new login using a different email address or delete the existing account and re-register using the same email. That’s a hassle coupled with a burden. With the advanced technology needed to create a robot vacuum, how is it possible that such a simple, critical aspect of accessing the app used to control the vacuum has failed and been allowed to be in this state for several weeks? Does eufy think that users will decide to buy eufy again when upgrading their vacuums in the future and will recommend its products to friends and family? Does eufy not realize that this kind of flaw will inspire people like me who normally don’t bother to review apps or products to actually leave a review highlighting such a basic malfunction? ### 1/5 — Не работает *2026-04-14* Приложение устанавливается, но не работает. Будет ли оно работать? Техника не работаетКашмар. ### 2/5 — I’d rather suffocate in a plastic bag *2026-04-05, version 3.18.1* Once upon a time I thought I wanted a robot vacuum to help reduce friction and make life easier. This POS app has made me regret spending a single dime on any product your company has created. Not only am I constantly locked out of the app, with no resolve to get back in, but the $600 vacuum is useless. I hope the company goes bankrupt and I hope AI eats your product alive because I have faith that a robot would do better than the literal dukie of engineering this massive dump was. ### 3/5 — Map disappears *2026-04-04, version 3.18.1* The app is fine except that every now and then it claims it doesn’t have a map - even though it loads initially and I can see it when I go into history and look at prior cleanings. But nothing shows under map management. This is very annoying. ### 1/5 — Very forgetful app! *2026-04-03, version 3.18.1* Nearly every time I go on the app (and every time I’m in a rush) the map has disappeared. Now the saved maps have started disappearing too. Plus sometimes the vacuum cant be found. ## Most critical reviews (10 lowest-rated) ### 1/5 — Sucks *2026-08-23, version 3.19.1* It’s all fun and games until it won’t connect to the WiFi anymore and customer support won’t help. ### 1/5 — Disappointed *2026-08-18, version 3.19.1* The application/vacuum often forget or delete the home map making any scheduled cleaning moot. Very frustrating to re-map so often and have stopped using any schedule which is a shame because it was the best feature. Will look for a different brand next time. ### 1/5 — Unreliable *2026-08-09, version 3.18.1* The app updated and signed me out. I lost the device and all the maps. Not the first time this has happened, which is really frustrating. ### 1/5 — Infuriating *2026-08-08, version 3.18.1* Map lost again. I’m so tired of remapping my home. Even thinking of replacing this eufy robot with another brand so I can get another app where my maps and schedules are lost on an almost monthly basis ### 1/5 — 3 vacuums failed *2026-07-25, version 3.18.1* This is the third vacuum that is non functional. Company just keeps sending me broken units that don’t even have any suction at all and move only 2 feet before error alarm. This is ridiculous. I had my original unit less than 10 months. This feels like the definition of insanity. How about a human to just help? ### 1/5 — Terrible *2026-07-17, version 3.18.1* Does not work. I hate it and I am sick of trying to get it to work ### 1/5 — App CONSTANTLY resets! *2026-06-18, version 3.18.1* I’ve had this vacuum and app for three years now, and it completely forgets all network settings once a month! I’ve had different phones, different Internet and different routers… and the app ALWAYS forgets. I have to delete everything and go through setup every single time. The past year I’ve just been using it manually by pushing the buttons on the unit. I decided to redownload the app again to see if any updates/changes occurred… and it doesn’t appear so! Otherwise you wouldn’t be reading this. ### 1/5 — Crash on iPhone. *2026-06-16, version 3.18.1* Unusable. Crash whenever open ### 1/5 — Missing text strings in "Dirty Water Reservoir" guide *2026-06-07* There is a glaring UI bug in the maintenance section. When trying to view the steps for the Dirty Water Reservoir, Steps 2 through 6 fail to load the actual text. Instead, the app displays unrendered string keys like ⁠accessory_card_robotwaterbasin_e2528_maintain_step_5⁠. Please update the app to properly load these translation strings. ### 1/5 — No widgets! *2026-06-06, version 3.18.1* App isn’t compatible with new IOS apple, and no updates have been made to bring back widgets despite in app updates saying this is temporary. ## Most praised reviews (10 highest-rated) ### 5/5 — Good Job! *2026-05-26, version 3.18.1* This app works well for me in nearly a year I’ve had it, even though I use a very old iPhone SE. ### 5/5 — Musab *2025-12-25, version 3.17.1* Musab Faizan ### 5/5 — User Friendly *2025-10-12, version 3.13.2* The app makes it easy to operate my mop/ vacuum robot! ### 5/5 — Great *2025-07-22, version 3.9.0* All good does the job but just updated and mine looks nothing like the pictures in the App Store.. still the old Home Screen no 3d map etc ### 5/5 — Amazing New App *2025-07-01, version 3.7.3* Eufy recently just updated their app , they did such a good job . The 3d mapping is phenomenal. Glass like text display over picture . It’s a pleasure to use . 10/10 . ### 5/5 — actually pretty good *2025-06-07, version 3.7.1* I’ve used several different brands now and Eufy’s app is continually improving. They do listen to constructive feedback and with time they can address issues. The app current state is pretty damn good and they’ve just added a working 3D view. I know another brand that offers this but it’s useless. There are just some minor tweaks needed like increasing font size on the battery & water levels, and a more obvious STOP/CANCEL button. ### 5/5 — Feature suggestion *2025-05-03, version 3.6.3* An excellent overall app! My only feature that I would like is the option to have the robovac charge from a certain time eg 11:30 to 5:00am for those people on off peak electricity tariffs. Have been using eufy robovacs for over 8 years now, excellent product ### 5/5 — X-8 is a fantastic vacuum and I love the Eufy App *2025-05-01, version 3.6.3* Seems to be missing the battery indicator lately although it sometimes reappears? I would appreciate a percent indicator. ThankYou, iSi Update (05/01/2025): ThankYou, the battery indicator and running time indicator is back now. Just did a remapping to create a new map and was very impressed with the results. The Eufy robovac just quickly scanned each room and generated a new floor map in about three minutes. Then I had it vacuum with the newly created map…….perfect job! Amazing Robot! ThankYou, iSi ### 5/5 — Modificar el orden de las habitaciones en la tarea de limpieza *2025-04-16, version 3.6.1* Me gustaria poder modificar el orden de las tareas de limpieza que estan en ejecucion, debido a que en ciertas ocaciones necesitamos estar en la cocina y me gustaria modificar la secuencia de limpieza para que limpie la cocina o el cuarto de ultimo ### 5/5 — fixed after update *2025-03-29, version 3.6.0* they fixed the issue with the paths failing to load after this most recent update --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*