# Eureka Forbes \| Aquaguard — user reviews > 65 indexed App Store user reviews of Eureka Forbes | Aquaguard by Eureka Forbes, rated 4.40/5 from 770 ratings. - Source: https://appshunter.io/ios/app/eureka-forbes-aquaguard/id1463742085/reviews - App overview in markdown: https://appshunter.io/ios/app/eureka-forbes-aquaguard/id1463742085.md - Rating breakdown: 5★ 583 · 4★ 81 · 3★ 23 · 2★ 16 · 1★ 67 ## What do users think of Eureka Forbes | Aquaguard? Overall sentiment: negative **Pros** - ✅ App interface functional and accessible - 📱 Booking confirmation via WhatsApp notification **Cons** - ❌ No-show technicians despite scheduled appointments - ⏱️ Extremely delayed service response times - 💰 Hidden charges and extra fees not covered by AMC - 📞 Unresponsive customer support and care team - 🔧 Poor product quality and frequent breakdowns - 📋 Lack of periodic service despite active AMC - 🚫 Unable to cancel open service tickets - 🔐 Careless onboarding causing customer phone number spam - 📊 Missing critical product information in app - 🔄 Auto-closing service requests without resolution - 📝 Copy-paste customer support responses - 🗺️ Unable to update address in application - 💳 Payment processing issues and fraud concerns **Commonly reported bugs** - App crashes on iOS 15 - Buttons on app don't function as intended - App won't allow ticket cancellation - Address change feature not working - Service request auto-closes without completion - Payment confirmation discrepancies with bank records **Most requested features** - Display product warranty information in app - Show service costs with and without warranty - Technician tracking and real-time updates - Ability to cancel open service tickets - Verified phone number onboarding process - Service history and maintenance schedule visibility ## Newest reviews (17 of 65) ### 1/5 — Service *2026-03-09, version 2.0.29* The technician did not come to provide service…. Very poor sevice of company ### 1/5 — The products and service is pathetic *2026-03-01* Shame on these guys, we bought a water Softner from here, it stopped working within 6 months though there is warranty and everything nobody comes to fix it, and we also bought a water filter from here, there’s always some problem with part a part in that filter, we have spent more on the repairs for the filter than the filter itself, nobody takes the service complaints seriously, we keep chasing them everyday, it’s been a month since there is an issue with the water filter, a person came and removed the whole filter saying they have to replace a part, nobody came back again, we’ve been buying water from outside since then and every time we try to complain again they saying an appointment has been booked but nobody comes, we highly urge you to be careful with these people. THEY ARE COMING ACROSS AS FRAUD/SCAM. ### 1/5 — Not happy *2026-01-03* Ever since we got it, it has not worked consistently. It has broken down frequently. We are frustrated. (The older model in our house was far better.) While in warranty I request you to please replace it with a better working machine. I don’t want to keep repairing it all it’s life. ### 1/5 — Poor Service Eureka Forbes *2025-12-28* It has consistently been a disappointing experience with Eureka Forbes. Although they provide a mobile app for booking service appointments, the technicians rarely arrive on time. My most recent service request remained unattended for over eight weeks. Appointment slots are generally unavailable—regardless of when you try to book, it is almost impossible to get a slot within a week. Either the service team is perpetually overloaded, the app is designed to block available slots, or the product quality is so poor that service engineers remain occupied throughout the year. At the time of purchasing the robotic cleaning machine from the local distributor, we were assured that all service issues would be handled directly by them. However, post-purchase, the experience has been nothing but disappointing. Overall, purchasing the robotic cleaning machine from Eureka Forbes has turned out to be a poor decision. ### 1/5 — Poor service *2025-12-27, version 2.0.22* No response from technicians after fixing appt via app . No point in having an app if the technicians do not pitch up to do the service! ### 1/5 — Horrible Service Experience with Aquaguard (Eureka Forbes) *2025-12-23* am extremely disappointed with the service of Aquaguard (Eureka Forbes). My RO has been non-functional for several days. Despite registering multiple complaints and speaking to customer care repeatedly, no technician has visited till date. Each time I contacted customer care, I was given false assurances that a technician would visit “today” or “within 24 hours,” but no one turned up. The escalation team also contacted me, yet the ground reality remains unchanged. Because of this negligence, my family is struggling to arrange safe drinking water, which is unacceptable for a basic essential service. This shows a complete lack of coordination, accountability, and respect for customers. I strongly advise prospective buyers to think twice before choosing Aquaguard based on my experience. After-sales service is horrible and extremely frustrating. ### 1/5 — My request to everyone dont buy anything..really poor service. *2025-12-22, version 2.0.22* i literally want to throw that machine bcz its been 8 days of buying Amc n nobody came to change the filters n servicing..really shame to them. they dnt came if i r suffering. pls dnt waste ur valuable money..there r many alternatives.i cant even throw dat.pls dnt buy.. ### 1/5 — Worst service at All. *2025-12-22, version 2.0.22* Worst service at all. ### 1/5 — Service *2025-11-10, version 2.0.22* They really really are worst at providing service even after charging a whole-sum amount for gold membership. Do not buy any of their products. ### 1/5 — Installation of Water Purifier *2025-10-06, version 2.0.19* Installation scheduled for today @ 2:30pm. Person did not reach even by late evening. Forced to reschedule ### 1/5 — Ms Sruti *2025-09-13, version 2.0.3* Very poor service. Never on time ### 1/5 — Worst experience dont buy *2025-09-10* Taking 6months for parts replacement still not fixed Paid amc for 3years but never got used plz help cant communicate .. focus on selling amc rather then fixing issues ### 1/5 — Worst AMC Service & Unskilled Tecnician *2025-08-24* Bought AMC service and got filters replaced 2 months back. Since then RO turned faulty with something or other problem. First it started leaking on day of filter change to which their tech. asked for extra money. This was just solved, when following month replaced RO got damaged and got them changed after multiple follow-ups and mails. Now RO is discharging hot water, to which they are completely unaware of the fault. And asked us to switch on it when you actually want to consume the water. Who in this world actually keeps the RO switching ON & OFF. And their head at service centre has no clue what actually is happening and these eureka people have no number to contact for such escalations. One of the most unprofessional service and company in terms of client servicing after charging such hefty amount in name of AMC!! ### 1/5 — Service contract *2025-08-13* I have annual service contract, but no response from Eureka Forbes to attend the 6 months service which was due in July 2025. I tried to request through Eureka Forbes app, but not working. Please contact me to carry out overdue service. ### 1/5 — Don’t book any service *2025-07-17, version 2.0.3* They ask extra money 530rs for visiting charges ### 1/5 — Service *2025-07-10, version 2.0.3* Horrible response, delayed services, regretting to buy your purifier. ### 1/5 — Service request raised long back *2025-07-09* I raised my regular service request three days back but no response on it . ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst = Eureka Aquaguars *2026-08-13* Dear Aquaguard Team, I am extremely disappointed and frustrated with the way my complaint has been handled. I purchased the AMC Silver Plan, and your team subsequently suggested that I upgrade to the Gold Plan. For the last 14 days, I have been calling your customer care team almost every day, but I receive the same response every time: “The sales team will contact you.” Despite repeated follow-ups, nobody has taken responsibility or provided a proper resolution. I have also clearly informed your team that the water quality is extremely poor and is impacting our health. This is a serious health and safety concern and should not be treated as a routine sales/service request. What is even more unacceptable is that as of today, 13 August, my number appears to have been blocked, instead of resolving my genuine complaint. Is this how Aquaguard treats customers after taking their money? I strongly object to this behaviour. I am not asking for repeated assurances or sales calls. I need an immediate resolution to the water-quality issue and a clear explanation as to why my number was blocked. Please treat this as an urgent escalation and arrange the required service/inspection immediately. If this issue is not resolved promptly, I will be forced to escalate the matter through the appropriate consumer grievance channels and seek accountability for the inconvenience and potential health impact caused. Please do not play with our health. Customer safety should be your first priority, not pushing customers towards an upgraded plan. **Developer response:** We understand your concern and want to ensure it's resolved to your satisfaction. Please reach out to us at app.support@eurekaforbes.com with your registered details and our team will get on this right away. ### 1/5 — Misleading Advertising and Extremely bad service *2026-07-11* My water purifier model Aquaguard Crest UV Duo which claims 2X filter is not dispensing water as the indicator light is not stabilizing. The Aquaguard technician came to check the machine and without thorough inspection said the filter life has ended prematurely and will have to be replaced. I made multiple complaints but the matter was not resolved and the technician kept ignoring the service request till i agreed to pay the money for a new filter for a machine that is just 7months old and in warranty. Scamming people into buying purifiers by claiming 2 year filter life and not providing service even after agreeing to pay. The technician and Area Manager are extremely unprofessional in their behavior towards customer. Never recommending anyone to buy any product from Eureka Forbes after this experience. In fact i will stop people from buying anything from Eureka Forbes by telling them about my experience. **Developer response:** Thank you for sharing this with us, we know how important it is for things to work seamlessly. Please email us at app.support@eurekaforbes.com with your registered mobile number or complaint number and we'll make sure this is addressed. ### 1/5 — Bad AMC services in the past 5 years *2026-06-11* Eureka Forbes routine services are never done after taking AMC. Seems like it is recorded as if services are done without doing any routine service. Even to get service done on registration of complaint is very difficult. **Developer response:** We understand your concern and want to ensure it's resolved to your satisfaction. Please reach out to us at app.support@eurekaforbes.com with your registered details and our team will get on this right away. ### 1/5 — Fraudulent Service Updates & Zero Customer Support *2026-06-08* Extremely disappointed with Eureka Forbes and their so-called premium service. I registered a service complaint 5 days ago under my Gold AMC plan, which is supposed to be their highest and most premium service package. Despite this, not a single technician has visited my home. On the first day, the assigned technician requested that I reschedule the appointment because he could not come. He even mentioned that if I didn’t reschedule, he might face a penalty. The next day, he falsely updated the service record stating that nobody was available at home, which was completely untrue. I immediately raised a complaint with customer care and was assured that appropriate action would be taken. Shockingly, the very same technician contacted me again the following day and asked me to share the service OTP without performing any service. He claimed that the required filter was unavailable and that he would replace it after 4–5 days. I refused to share the OTP without any work being completed. Today, without visiting my residence or resolving the issue, the technician once again closed my complaint fraudulently. This is not just poor service—it is a complete failure of customer support, accountability, and professional ethics. If this is how Eureka Forbes treats customers who have purchased their most expensive Gold AMC plan, I can only imagine the experience of regular customers. I strongly advise potential customers to think twice before investing in Eureka Forbes products or service contracts. Paying a premium means nothing if the company cannot ensure basic service delivery and allows technicians to manipulate service records without consequences. **Developer response:** Thank you for sharing this with us, we know how important it is for things to work seamlessly. Please email us at app.support@eurekaforbes.com with your registered mobile number or complaint number and we'll make sure this is addressed. ### 1/5 — No response *2026-05-22* No one showed up for Service for my last 3 requests ### 1/5 — Pathetic! DON’T BUY! *2026-05-18* Pathetic experience, have been trying to resolve an issue related to awful taste, water smells like gutter! The 1st technician: Will have to drain the tank once, tds ok. Now, all good. But within an hour, same issue! 2nd technician: dodged my service request for 2 days between 2 other technicians and after writing an email, the visit gets aligned after 3 days. The technician says, I only come when the complaint has been escalated to L3, opens the machine and confirms it was incorrectly installed - the copper filler inlet and outlet was swapped. Don’t expect this from Aquaguard specially when their service network is strongest and oldest. Finally, taste was right and I thought it’s fixed but yet again, within an hour, back to square one. Called this technician and he confirmed, this will be taken care of by aligning a senior visit who will eventually replace the machine. Nothing happened for two days, gave another reminder call but nothing for another two days. Then I had again had to resort to raising a formal complaint on the app and writing a stinker to the email response I had received, yet again nothing! I’m now helpless and don’t know what to do and where to go! DON’T EVER BUY AQUAGUARD BRAND, PRODUCT AND AFTER SALE SERVICES ARE HORRENDOUS! ### 1/5 — Bad service *2026-04-24, version 2.0.30* No periodic service provided even after AMC purchased ### 1/5 — RO *2026-04-15, version 2.0.30* Useless app, the core info, I want to see 1. Product warranty 2. Services costs in warranty and without warranty. ### 1/5 — Service for fully automatic robo cleaners *2026-03-27* After 5 days it was making laud noise!! I complained no one wanted to listen!! Finally they scheduled but no one showed up I re booked again so far no response!! I highly recommend people not to buy !!! ### 1/5 — Disappointed *2026-03-14* Technician didn’t turn up on a scheduled service request ## Most praised reviews (8 highest-rated) ### 5/5 — Service pending from 28th September 2024 *2024-09-28* Please do so today without fail. Please acknowledge and let’s know when your technician will come today? ### 5/5 — Harsh patel *2021-08-20, version 1.5* Very good ### 4/5 — AWS-I 2500 *2025-09-24* Worst customer service and worst sales person. Until we buy they act like providing the best service and as soon as you buy they literally stop answering calls and when I reached out to customer support no response from there side . Until we buy everything will be fine but after buying the real issue starts . If I book service for today the technician will get allocated after 10 days . And customer support keeps saying we are escalating and keeping it in urgent resolution but nothing works out . I literally regret buying from such a company who can’t even provide a basic service to their customers. Please don’t buy anything from eureka Forbes . They are literally scamming customers. It’s like me paying money and I’m only suffering because of it . Better try any other brand never buy from eureka Forbes ### 4/5 — App is working fine *2022-08-16* App is working Moshin ### 3/5 — Careless Onboarding *2025-12-14* They onboard customers without verifying their phone numbers . As a result the real owners keep on getting spammed. Their customer care doesn’t take any action ### 3/5 — AMC related *2025-06-12* Eureka Forbes not initiated any service from their end, after taking AMC. ### 3/5 — Service not proper *2025-02-18, version 1.35.0* I had requested several times for service. Even after repeated requests nobody has attended the service. My product is under AMC till 25.11.2025. What is the use of an AMC if maintenance is not carried out regularly ### 2/5 — Serving problem *2025-10-30, version 2.0.22* Nobody not attending 2 days fast --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*