# Europcar - Car & Van Hire — user reviews > 290 indexed App Store user reviews of Europcar by Europcar International SASU, rated 3.90/5 from 401 ratings. - Source: https://appshunter.io/ios/app/europcar-car-and-van-hire/id377889715/reviews - App overview in markdown: https://appshunter.io/ios/app/europcar-car-and-van-hire/id377889715.md - Rating breakdown: 5★ 251 · 4★ 41 · 3★ 10 · 2★ 13 · 1★ 86 ## Newest reviews (17 of 290) ### 2/5 — Can’t check in *2026-06-28, version 7.0.5* I could import my booking with its reference but when I try to check in I have an error Invalid value " for query parameter 'email': must match "^[a-zA- ZO-9_+&*-]+(?:\. [a-zA- ZO-9_+&*-]+)*@ (?:[a-zA-ZO-9-]+ 1.) +[a-zA-Z]{2,15}$" Rest of the app looks ok but my main reason for installing was the check-in… ### 1/5 — Terrible service *2026-02-19, version 7.0.2* Terrible app! No reservations are displayed! It is impossible to find some information! The company does not respond to letters! They can withdraw money 3 months after the lease! I was charged! No letters, no explanations! I do not advise anyone to contact! ### 1/5 — Won’t process credit card *2026-02-11, version 7.0.2* Multiple attempts to input c/c details (several different cards) and gives unknown error ### 3/5 — Not quite there…. *2026-01-05, version 7.0.2* Can’t understand why the app doesn’t recognise one as being a member of the Privilege club, it keeps sending me to the web site! Surely I should see points accrued? ### 1/5 — Useless at best *2025-12-17, version 7.0.2* Where to start. Login does not work most times, when you can login then all you get is constant API errors which means you can’t see the booking details, and then to top it all you keep getting told to check in online but the experience is terrible from an UX point of view (and why do you need tax number as a mandatory field) and of course the self check in also doesn’t work 9 out of 10 times. Really really poor ### 2/5 — Buggy *2025-12-13, version 7.0.2* Yesterday I launched the app and logged in with no issues. Today I had an error message despite my details being correct (email and password) and no active login button. I had to replace email with driver licence and suddenly it worked. More often than not, when I try to retrieve a booking, it gives me an "api limit exceeded" error. Lastly, if I am already logged in on the app, why do I need to enter any details to retrieve existing bookings? I'm logged in already, you should know everything about my bookings. It feels like late 90s airline reservations technology... but apart from that, fine. ### 1/5 — Website is awful *2025-11-28, version 7.0.2* The website is very confusing am just going round and round in circles ! I want to hire a car but have given up now ! ### 1/5 — I Wish I Could Give 0 Stars *2025-11-24, version 7.0.2* Useless app. Doesn’t update my bookings, navigation is impossible, and won’t let me make reservations. Don’t waste your time with this app. ### 1/5 — Needs work *2025-11-10, version 7.0.2* App crashes when trying to view bookings made online. Error message states ‘API Limit has been reached’. Has this problem for many weeks now. ### 1/5 — Bugs *2025-10-22, version 7.0.1* Can't complete my booking because the credit card number field isn't even a field, I can't select it to complete!! ### 1/5 — Doesn’t work at all. No support *2025-10-11, version 7.0.1* App crash upon launch. Support link is dead (error 404). ### 2/5 — Sub optimal experience *2025-09-14, version 7.0.1* Overall Europcar was a huge disappointment. ### 1/5 — Annoyed *2025-08-30, version 7.0.1* I still cannot log into my Europcar app but managed to book a car…why ???????? I have called and no one can assist me for the app dept ### 1/5 — Could not make it harder to rent a car *2025-08-21, version 7.0.0* No autofill of fields Credit card expired, adding a new one does not work Etc etc Does anyone actually test this app??? ### 1/5 — Worst Car Rental Service Everj *2025-08-12, version 7.0.0* First of all, I’m a very considerate individual and as a rule I never really make critical comments about people, businesses or service providers. But I’ve got to admit, in all my years of traveling extensively across the globe I have never had a worse customer experience than what Europcar put me through. Europcar ruined my recent family vacation right from the very start and to cap it all up, their stooge who received the vehicle fraudulently extorted me by claiming bogus scratches on the rim for which Europcar charged me. If Europcar had requested they needed money I would have gladly donated, but extorting me by cooking up some bogus charges is beyond the pale. I wished I had never signed up to use Europcar. Well, this is one bad experience that will not repeat itself as I am never coming back, and I will make it my mission to prevent everyone in my immediate circle from making the same mistake by booking your services. ### 1/5 — Login on website doesn't work on app *2025-08-08, version 7.0.0* The app says you need to wait 24 hours after registering on the website to be able to login on the app. Pathetically ridiculous. Guess what. After 24 hours, it still doesn't work. The entire outfit is garbage. Plan more than 1Password minutes hold time on the phone without reaching anyone. Avoid. Utter fail. ### 2/5 — API Rate Limit Exceeded *2025-08-02, version 7.0.0* I wanted to extend my rental by a few days because of a cancelled flight back home, but unfortunately I wasn’t able to access my booking on this App due to the API error message. This meant I had to physically visit the Europcar office to sort it out. ## Most critical reviews (10 lowest-rated) ### 1/5 — Imaginary fleet *2026-08-18, version 7.0.7* Website listed 29 cars to choose from, selected and booked, contacted to say only 1 was actually available 😂 ### 1/5 — App is useless *2026-07-23, version 7.0.7* Booked 2 trips on europcar site, downloaded the app, both rides are showing there. On click they say: api rate limit exceeded. This bug persists for more than 10 days, how come? ### 1/5 — Very bad customer service *2026-07-07, version 7.0.6* Very, very bad customer service also when you hide, they’re gonna give you different Car so don’t pay too much ### 1/5 — No need to try again *2026-06-13, version 7.0.5* Whenever I am about hire a car I try you. Unfortunately, I can’t go through to choose a car section on your app. I delated the Euro car app. I don’t think I try again. ### 1/5 — Has never worked *2026-06-10, version 7.0.5* Had for months and just shuts down as soon as it opens. Hopeless. ### 1/5 — Missing Deposit *2026-06-02, version 7.0.5* Booked a Rental and paid for it upfront. There was a hold placed on my account which was normal for Rental companies to do. Upon returning the Rental, I was informed that the Deposit would be in my account after 7 working days. Its almost a month now and I’m still waiting for it. Upon querying, I was informed that I need to contact the Bank. When the Bank was contacted, they mentioned that there is no hold on my account. Till to date, the deposit had vanished into thin air and EuropRental are responding to my queries as if no deposit was taken from my account ### 1/5 — API rate limit exceeded *2026-05-31, version 7.0.5* API rate limit exceeded… is about the only response the app produces, but it does that really reliably. ### 1/5 — Doesn’t work *2026-03-01, version 7.0.2* Constantly get API limit reached every time I try to import a booking. Complete waste of time. ### 1/5 — Terrible! *2026-02-28, version 7.0.2* Can’t check out. Awful! ### 1/5 — Issue with car quality *2026-02-23, version 7.0.2* I have not met ever such non care organization. They gave me a car with damaged brake system. I called 3 times to change the car and they even do not call me back. I am really in shock , how safety for them is “0” ## Most praised reviews (10 highest-rated) ### 5/5 — DFW Employee Marshall *2026-06-11, version 7.0.5* I rented a car from DFW (Dallas) and had a remarkably pleasant experience with Marshall getting my car and learning more about Eurocar… he made a great first impression - I will now be renting from this company! ### 5/5 — Great cars easy to book *2026-02-22, version 7.0.2* Good location in Lisbon clean cars and great customer service ### 5/5 — Fantastic *2026-01-12, version 7.0.2* Friendly App ### 5/5 — Excellent service *2024-02-12, version 6.6.4* Excellent service all around Definitely recommend to my family & friends.. ### 5/5 — Encantado *2023-10-23, version 6.5.6* Fácil de usar y muy contento con el alquiler de mi automóvil ### 5/5 — Terrible *2023-02-01, version 6.4.0* If you want people to use the app make registration simple. Requested password reset 5 times yet no email received . Email must be correct as when I try and proceed as a guest it says the email is already Registered! ### 5/5 — Recommend *2022-04-23, version 6.2.1* Fast service with full protection. The truck is completely an unique option and I like it very much. Loads of car varieties. Loving it ### 5/5 — Excellent application!! *2022-04-22, version 6.2.1* Excellent app, the truth is that I have used it about three times while I was in Spain and the Netherlands and I have been able to rent very nice and good cars at super low prices, the satisfaction with this app is complete ### 5/5 — Great app *2022-04-20, version 6.2.1* Just handy and reliable I plan my trips using this app all the time :) fast, easy, and always find it with lower rates. You must definitely download this app. ### 5/5 — Quality experience *2022-04-19, version 6.2.1* I’ve had a really great experience with using this app, I made a car reservation with it and they have great offers, it’s a really user friendly app with amazing features, I would definitely recommend! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*