# Eurostar: Train travel & Hotel — user reviews > 564 indexed App Store user reviews of Eurostar by Eurostar International Ltd., rated 4.90/5 from 26,188 ratings. - Source: https://appshunter.io/ios/app/eurostar-train-travel-and-hotel/id453671246/reviews - App overview in markdown: https://appshunter.io/ios/app/eurostar-train-travel-and-hotel/id453671246.md - Rating breakdown: 5★ 24,355 · 4★ 1,177 · 3★ 262 · 2★ 102 · 1★ 292 ## What do users think of Eurostar? Overall sentiment: neutral **Pros** - 👍 Easy to use - 👍 Convenient for managing bookings - 👍 Helpful for travel information - 🚀 Quick and efficient booking process - 🚀 Seamless integration with Apple Wallet **Cons** - 🐛 App crashes or freezes - 🐛 Booking date errors - 🐛 Inability to log in or reset password - 🐛 Lack of live train status updates - 🤷‍♂️ Limited functionality compared to website - 🤷‍♂️ Confusing or misleading instructions **Commonly reported bugs** - Tickets not showing up in the app - Date/time selection issues - Payment processing problems **Most requested features** - Ability to change or cancel bookings within the app - More language options - Improved customer support and communication - Integration with other travel planning tools ## Newest reviews (10 of 564) ### 2/5 — Not able to log in on mobile *2026-08-11, version 15.0.1271* It’s been a week and no amount of downloading, deleting the app would fix the login issue on the iOS app. I’m signing with my phone password manager. The password from the password manager works fine for the website but doesn’t work on the iOS app. ### 2/5 — Can’t log in *2026-08-05, version 15.0.1269* You can manage bookings but can’t log in to the actual account. ### 3/5 — Fares *2026-08-04, version 15.0.1269* The fare keeps on changing every I go on Eurostar site . Flight is cheaper and takes less time . ### 4/5 — Booking glitch *2026-07-25, version 15.0.1268* When I enter the dates the final booking pages has changed the dates to the previous day. Very disconcerting! I’m sure it prevents some North Americans from booking. ### 2/5 — Eurostar app not allowing to log in despite have created an account. *2026-07-16, version 15.0.1266* I thought it has something to do with no WiFi available but every time I log in it keep saying “something went wrong” ### 1/5 — Time and date issue problem for years *2026-07-11, version 15.0.1266* Every time I buy tickets from U.S it doesn’t show the time and date right! Is this to complicated to fix!! ### 1/5 — Poor service *2026-07-10, version 15.0.1266* Poor punctuality, service to Amsterdam was broken for a week. Lounges at some stations are a disgrace. Limitation on luggage and what can be carried are a joke (not driven by border restrictions) Much more expensive than flying even adjusted for carbon footprint ### 1/5 — Most uncomfortable first class trip I’ve ever experienced! *2026-07-06, version 15.0.1264* Eurostar trip from Amsterdam to Paris was ridiculously uncomfortable! It started by receiving an email to inform that train would be delayed and re-routed. Next, while I was already waiting for the train at platform 15 in Amsterdam Central, a message came informing me that train number 9328 coach 11 will have no air-conditioning and would be uncomfortable. It was too late for me to rearrange my hotel accommodations and make other arrangements as an alternative. The toilet in the “First Class” was not flushing apparently, so it shouldn’t be used unless you are disabled or unavailable to walk to go to the 2nd class section, which was apparently between coach 15 & 16. I asked for some snacks, and I was told they have water or tea or orange juice, because I boarded in Amsterdam, wherein they offered a very small croissant, one small slice of cheese, one tiny slice of ham and about 2 spoonful of cream + glass of water. And they called it “breakfast in first class”! Seriously? It’s absolutely different from what you read online!! ### 5/5 — Food *2026-07-03, version 15.0.1265* Travelled 3rd July. The salad served in Standard Premier or Plus was lovely. Well done Eurostar! I really enjoyed it. ### 1/5 — Terrible *2026-07-02, version 15.0.1264* Hopeless ## Most critical reviews (10 lowest-rated) ### 1/5 — Teachers should control their students on school trips *2026-08-24, version 15.0.1272* I travelled on train 9114 from London to Amsterdam. I was on coach 13. The entire trip was tiring due to children walking up and down, bumping into passengers, singing out loud, and shouting at each other. This was clearly a school trip. However, there should be consideration to all passengers, as everyone has paid to travel. ### 1/5 — Mtr *2026-08-10, version 15.0.1269* I have a lot of problems with my account and my password ### 1/5 — Absolute Katastrophe *2026-08-04* Ich bin ja sonst eher der Typ „Jubelrezension“. Aber die Erfahrung mit dem Eurostar war einfach so Grotte, dass es mal gesagt werden muss. Zugausfall, Kommunikation unterirdisch, konnte mit viel Warten und Glück den Zug mehrere Stunden später bekommen. Statt 4 Stunden Reisezeit 11 Stunden. Speisewagen: Gibts nicht wegen Personalmangel. Das Highlight: Sowohl die Webseite als auch die App sind so Benutzer unfreundlich gestaltet, dass man es nicht hinbekommt, eine Erstattung wegen der Verspätung zu beantragen. Denn selbstverständlich hatte der Folgezug auch noch ordentlich Verspätung. Lieber mit dem Fahrrad nach Paris als mit Eurostar. Ich werde es ab jetzt tunlichst vermeiden und steige aufs Auto um - blöd, aber damit habe ich zumindest eine gewisse Sicherheit, anzukommen. ### 1/5 — The new app is not intuitive *2026-08-02, version 15.0.1269* I couldn’t check easily my past points history and also claim missing miles - the new app is a retrograde step ### 1/5 — Can no longer log in *2026-07-31, version 15.0.1269* Log in broken ### 1/5 — Never opens *2026-07-28, version 15.0.1269* The app consistently fails to open, and when it does, it immediately freezes. ### 1/5 — Never works *2026-07-24, version 15.0.1268* This is a horrible app! Updated it and still never works half of the time! ### 1/5 — Just an awful customer experience *2026-07-16, version 15.0.1265* Let me tell you the experience of the last three hours: 1. I could not log into my account 2. I changed the password on my account 3. I still could not log into my account 4. I tried to change my ticket… and there was no availability 5. So I tried to book a ticket on the same day… lo and behold there was availability 6. Unable to understand how this is possible, I look for your phone number. 7. Of course you had closed the call centre for the day. 8. So I went back to the app, and decide to bite the bullet + buy myself a new ticket 9. Of course, by this time, all availability had disappeared. In fact, entire trains had disappeared. Surely these are not difficult problems to fix, especially given the outrageous fares you have been charging over the past few months. To be honest, I am one very small frustrated moment away from reporting this to the competition commission, or whichever regulatory body looking at abuse of dominant position, along with many other such complaints, I’m sure. I am simply appalled. ### 1/5 — Canceled car *2026-07-14, version 15.0.1266* Last minute email canceling my trip due to the car being out and no effort to rebook on the same day. Now have to arrive at destination in the middle of the night instead of the afternoon as planned ### 1/5 — Customer service non existent *2026-07-13, version 15.0.1266* Filled up multiple forms. Tried calling multiple days, finally got a reply on X. That agent eventually left me hanging halfway and also never replied since. Disgraceful customer service. After 2 weeks until now still never got a reply. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2026-08-19, version 15.0.1272* The Eurostar app has improved a lot over the years. I particularly appreciate you can now book tickets from London to a particular Belgian station. Cross-service tickets are something European rail services have been struggling with and airlines do better. It’s great to see Eurostar get this right. ### 5/5 — Holiday *2026-08-08, version 15.0.1269* Great service, I travel by train every year to Spain . The booking process is great using the app definitely a great alternative to flying. ### 5/5 — Easy *2026-08-06, version 15.0.1269* So easy to book. Good value. ### 5/5 — The best app for reservation *2026-07-31, version 15.0.1269* Most thing prefer to do is making the booking inside ### 5/5 — Amazing Service *2026-07-30, version 15.0.1269* I needed to change a reservation and the staff member was incredibly helpful and enabled me to reserve a new booking with much ease and speed. ### 5/5 — No way to Add reservations to Calendar *2026-07-29, version 15.0.1269* Please include “Add to Calendar” option in bookings. There is no way to add a reservation to iOS calendar except manual entry. Also, for a date change, the boarding pass in Apple Wallet do not up update for many days. Update July 29, 2026: “Add to Calendar” is reinstated in the newest version of Eurostar iOS app. Works perfectly for me. Thanks to the developers for paying attention and reaching out. I have updated my review to 5-star. ### 5/5 — Easy! *2026-07-25, version 15.0.1268* Super simple to book direct and much cheaper than using a third party. ### 5/5 — Euro star *2026-07-10, version 15.0.1266* It was so easy to book my trip with the family and the discount sometimes is fantastic. I will definitely recommend ### 5/5 — Easy *2026-07-06, version 15.0.1265* So far so good ### 5/5 — Booking a trip to Paris *2026-07-05, version 15.0.1265* It’s fast and easy to use and all information has easily been inputted ahead of our trip in December --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*