# Eurowings — user reviews > 164 indexed App Store user reviews of Eurowings by Eurowings GmbH, rated 4.70/5 from 4,509 ratings. - Source: https://appshunter.io/ios/app/eurowings/id1063273316/reviews - App overview in markdown: https://appshunter.io/ios/app/eurowings/id1063273316.md - Rating breakdown: 5★ 3,950 · 4★ 280 · 3★ 97 · 2★ 45 · 1★ 137 ## What do users think of Eurowings? Overall sentiment: negative **Pros** - 🚀 Streamlined app - 👍 Straightforward navigation - 🚀 Efficient check-in process - 👍 Excellent customer service - 🚀 Seamless booking experience **Cons** - 🐛 Glitchy and unreliable app - 👎 Complicated and cumbersome app - 👎 Slow and unresponsive app - 👎 Difficult to navigate - 👎 Poor user experience **Commonly reported bugs** - App crashes during check-in - Inability to change language settings - Booking information not syncing properly **Most requested features** - Ability to save passenger information - Option to change language during check-in - Integration with airline loyalty programs ## Newest reviews (14 of 164) ### 3/5 — Keep having to enter my passport *2026-08-16, version 26.4.0* I use the app regularly but even when logged in (they finally have my booking ready for me to check in- yay! Only took a few years) I have to regularly enter all my passport information every time- and that of my partner- very tedious and feels unnecessary ### 2/5 — Bitte kommt zu uns ins Jahr 2026! *2026-07-09* Eurowings ist wahrscheinlich einer der technisch am schlechtesten aufgestellten Airlines im Moment. Da funktioniert nichts. Man bekommt eine Email, dass man einchecken kann, öffnet den Link und die Webseite findet den Flug absolut nicht. Name stimmt, Buchungscode stimmt, aber die Webseite kann es nicht. Mit der App funktioniert das Einchecken, aber leider auch vollkommen nutzlos. Man checkt ein, aber bekommt keinen Bordingpass. Den darf man „kostenlos am Eurowings Check-in-Schalter abholen“. Kostenlos! Da wird Unfähigkeit mit Arroganz kompensiert. Bei den meisten Airlines checkt man seit 15 bis 20 Jahren online ein und hat einen Bordingpass. Da muss man nicht zu einem Check-In-Schalter. Wenn Eiurowings bei dieser sinnlosen Zeitverschwendung „kostenlos“ schreibt, dann doch nur weil es in der Lebens- und Arbeitszeit ihrer Kunden keinen Wert sieht. Ich verstehe nicht, dass so veraltete Fluggesellschaften überhaupt noch an regulären Flughäfen starten. Man erwartet ja 2026 ein gewisses Leistungs- und Serviceniveau und Eurowings hängt da leider 20 Jahre zurück. Die App zeigt nach dem Einchecken kein Gate an, keine Bordingzeit … Man sieht aber, dass es den Flug und die Reservierung gibt. Dafür gibt es dann doch 2 Sterne. ⭐️ ⭐️ ### 2/5 — Frustrated *2026-05-31, version 10.9.1* I have already checked in online and I am trying to change my seat. Nowhere on the website can I find out how to do this. So frustrating!!!! I will look for a phone number but that is not obvious either. I don’t find the website easy to operate at all despite the fact that I use Eurowings several times a year. ### 3/5 — Check-in process slow *2026-05-12, version 10.9.0* Did not offer to scan my passport, had to enter manually. Credit card details (saved in browser) did not autopopulate. Unclear if my Lufthansa or United profile was accepted to be linked. ### 2/5 — Dates! *2026-04-26, version 10.8.0* I used the iPhone app. The dates seem to only be entered through a simple calendar starting on the current date and moved by an arrow per month. As my birthdate is 65 years before can we do the maths on the number of clicks ? Some field testing UX needed app developers. ### 2/5 — Frustrating *2026-03-06, version 10.7.1* Several features frustrate me. I have to input the same information every time….so what’s the point of a log in? My flight details (like baggage information) are not available on the app until I’ve checked in….I don’t book my flights do need to be able to check in advance what baggage has been booked. My bookings have to be added manually to the app. Just think with a few bit of fine tuning it would be much easier to use. ### 1/5 — seat choices *2026-02-28, version 10.7.1* really annoying they give you middle seats so you have to pay for windows or aisles… won’t be using them again ### 2/5 — Very slow and stuck in seat selection loop *2026-02-22, version 10.7.1* Had to check in via computer as app broken in seat selection Chose a seat Selected ok Went back to choose seat option again and again ### 2/5 — Crash bang wallop *2026-02-06, version 10.7.1* App kept breaking down, hope the plane doesn’t ### 1/5 — App lackluster *2026-01-24, version 10.7.1* The app never remembers one’s information, even if the person is logged in and has a rewards number. Very frustrating. ### 1/5 — Integration with website is a resounding fail *2026-01-19, version 10.7.1* Checked in online - failed to save my passport information yet still confirmed “All set - you’re checked in” went to the app and had to do the whole thing again. Very poor experience with confusion and frustration the lasting sensation! ### 3/5 — Personal information *2026-01-13, version 10.7.0* Why do I have to complete my personal information every time? Why can’t the app record and store my personal information - and that of my family - like BA, Emirates, etc etc? Also - why not put the countries most passengers will come from at the top of the list of nationalities? Scrolling through 190 countries to get to UK four times per booking is just annoying. ### 4/5 — Generally useful *2026-01-08, version 10.7.0* If you got issues like me with accessing boarding pass even though you checked in, try deleting and re downloading the app. ### 1/5 — TrashHansa *2026-01-07, version 10.7.0* Alles was zur TrashHansa gehört ist eine Katastrophe! Eurowings an erster Stelle! Die einzige Ausnahme ist die Swiss… ## Most critical reviews (10 lowest-rated) ### 1/5 — Basically another forced install *2026-08-25, version 26.4.0* Want boarding pass in Apple Wallet? Only if you install the app. If the website, or the checkin confirmation email weren’t missing something so obvious, the app would serve no purpose. ### 1/5 — List of countries *2026-08-07, version 26.4.0* There are no names on my trips for passengers - it would help a lot to see who is travelling when the list of tickets are displayed without having to into each one. Which is very annoying! There are no names on my trips for passengers - it would help a lot to see who is travelling when the list of tickets are displayed without having to into each one. Which is very annoying! Also why is the name of nationalities and countries not Listed in one category? Like Great Britain? Or United Kingston or Britain? On all my trips I booked they are different ways of listing why is this? Just UK or United Kingdom is the most used on the world, please please can this be changed to end the pain of having to scroll up and down a huge list of counties? Thank you ### 1/5 — Over engineering *2026-07-26, version 26.3.0* Asked me for my name and address 3 times during booking a single trip. ### 1/5 — Terrible *2026-07-24, version 26.3.0* Everything is overly complex and takes way too long.. the drop down box for nationality has to be filled out 4 times.. Everything needs streamlining ### 1/5 — Rubbish *2026-07-18, version 26.3.0* Down loaded this app. Thought it would make things easy. Waste of time. Couldn’t change sex or title on outward journey. Not even sure desk attendant could do this as on the inward journey it had male and Mr in the pre-filled boxes. Tried just going with the flow and reentered passport details. Wouldn’t save them. Useless. Not even worth one star. Get Emirates to help you sort it out. Or just don’t bother. ### 1/5 — Not a native app, hangs *2026-07-04, version 26.3.0* Just a wrapper to website, lots of odd design choices, often times out before getting your boarding pass. Needs a rebuild. ### 1/5 — I hate your app *2026-07-04, version 26.3.0* I have put in my name, telephone number and email at least 7 times when trying to book 2 flights. It’s the worst flight app I have ever used with 10s of steps to purchase. They don’t even take apple pay. This is the first app review I have ever made in 15 years. ### 1/5 — Pure Rip Off *2026-06-28, version 10.9.1* To finalise the check in I HAD to choose a seat, no random seat selection possible. Then - what a surprise - only extra leg room seat apparently were available. So I had to pay extra, no choice. Was my first time in ages to fly with Eurowings again, unfortunately the quality has changed to the worse - Not going to chose Eurowings again. ### 1/5 — Terrible service *2026-04-19, version 10.8.0* I guess you get what you pay for… ### 1/5 — Useless *2026-04-12, version 10.8.0* Without use during a pinch. ## Most praised reviews (10 highest-rated) ### 5/5 — Regular passengers *2026-08-04, version 26.3.0* Always great service and easy booking with Eurowings ### 5/5 — Comprehensive, easy and quick *2026-07-21, version 26.3.0* Flying Eurowings for first time. Downloaded the App for easy check in and was all there. Very good. ### 5/5 — Thank you *2026-07-14, version 26.3.0* Eurowings is the best airline that I know because they are very good and have great customer service ### 5/5 — Easy Booking *2026-05-18, version 10.9.0* Very Straightforward Booking Process. Customer friendly. ### 5/5 — Poor *2026-05-06, version 10.9.0* Took me two hours to check in. App is awful. ### 5/5 — Praktisch *2026-04-28* Übersichtlich, einfach in der Bedienung und Benutzerfreundlich. Empfehlenswert. ### 5/5 — Mr jagne *2025-12-14, version 10.6.0* Excellent app ### 5/5 — Great Service *2025-12-11, version 10.6.0* Probably the best and easiest airline I have ever used (and I use a lot of airlines). The app works well, price was good and included luggage (more than I actually needed). Well Eurowings other airline could learn a lot from you. ### 5/5 — Übersichtlich! *2025-10-08* Sehr übersichtlich und gutes Design. ### 5/5 — SCHEDULES *2025-10-05, version 10.4.0* You have so many beautiful route and the service on board are phenomenal. Had few issues with a ticket from BCN to PMO wasn’t reconognize --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*