# EVA AIR — user reviews > 304 indexed App Store user reviews of EVA AIR by EVA Airways Corp. 長榮航空, rated 4.40/5 from 8,543 ratings. - Source: https://appshunter.io/ios/app/eva-air/id443099960/reviews - App overview in markdown: https://appshunter.io/ios/app/eva-air/id443099960.md - Rating breakdown: 5★ 6,615 · 4★ 689 · 3★ 299 · 2★ 186 · 1★ 754 ## What do users think of EVA AIR? Overall sentiment: negative **Pros** - 🚀 Fast app - 👍 Easy to navigate - 🤩 Great customer service - 💯 Excellent airline experience **Cons** - 🐛 Frequent crashes - 🤔 Confusing user interface - ⏱️ Slow loading times - 📤 Difficult to check in or manage trips - 🤯 Unreliable flight status updates **Commonly reported bugs** - Login issues - Inability to retrieve booking information - Crashing on certain actions - Inconsistent app behavior across devices **Most requested features** - Ability to save login credentials - Integration with mobile wallets - More intuitive flight management features - Real-time flight status updates ## Newest reviews (18 of 304) ### 3/5 — Gets the job done but could be better! *2026-07-17, version 4.9.35* the app is buggy sometimes; can’t return to previous pages easily and layout is a little unintuitive ### 3/5 — Website very poor *2026-07-16, version 4.9.35* Need to invest much more into your website and app. Both are terrible user experience. Shame because the actual airline service is quite good ### 2/5 — UX不佳 *2026-06-30, version 4.9.34* 能用，但用戶體驗(UX)不佳。強烈建議重頭設計整個app，以符合長榮在業界的地位。 ### 2/5 — Data is lost frequently/ restart to step one for check ins and added passengers *2026-06-09, version 4.9.34* I understand the need for data, security and privacy, especially given the carriers location. However, the app and the website are very often losing data. That’s been recently entered and requires the user to re-enter items in the name of system issues or other failures. Airline scores major points for service and professionalism in real life. ### 1/5 — Bad app and website *2026-06-03, version 4.9.33* So many times things just don’t work in the app or on their website. I like the flights, but will avoid them just because scheduling or making changes is such a hassle. ### 1/5 — Logs you out without notifying you *2026-06-03, version 4.9.33* I love the airline, but the app itself is annoying. Slow to load for one. But the biggest complaint I have is it not notifying you that it logged you out. Twice, it has happened, twice I did not get the miles for those roundtrip tickets. And now, it has happened a third time. For those saying I can appeal? They were for my wife, so they cannot be claimed by me or her as we are sharing the account and claiming it on another will make accruing them a moot point, bow wouldn’t it? ### 3/5 — Time *2026-05-26, version 4.9.33* Short of live info ### 1/5 — This app stinks *2026-05-22, version 4.9.33* Wanted to see plane details amenities and seating. None of which are available to me on the app. ### 3/5 — Not enough details *2026-05-12, version 4.9.33* More info on Flt. Status ### 1/5 — Senior married couple(biz-class)with same reservation number was forced to have different row seats *2026-05-12, version 4.9.33* When the reservation was placed, neither the reservation nor the online check-in would allow seating choice. The check-in counter nor the transfer counter can help. This really created a hardship because we are both seniors and must physically help each other. Charles & Monica Huggins ### 1/5 — Slow and unstable *2026-05-09, version 4.9.33* EVA as an airline is good but this app is not. Performing any action is extremely slow (even on a fast connection). I am constantly staring at loading spinners while trying to check in, change seats, track bags - anything you would want an airline app to do reliably and quickly. That’s even if it works in the first place - the app constantly kicks me out of what I’m doing if I quickly switch to another app, say, to check email or look up my passport number. Absolutely infuriating and makes travel even more stressful than it already is. ### 2/5 — Flight status does not show gate number *2026-04-19, version 4.9.32* It so basic feature to show gate number on flight status but only shows when boarding pass is pulled up. ### 2/5 — Not a good app to use *2026-04-11, version 4.9.32* I booked my ticket through travel agent, but when I trying to check in using the app it doesn’t work and keeps showing error messages. Only my travel agent can help me checking in. Really disappointed. ### 1/5 — Most worthless unresponsive app I ever used *2026-03-30, version 4.9.32* Most worthless unresponsive app I ever used . Fire yourself and be replaced by Ai programmers. ### 1/5 — App Is Slow/Doesn’t Load *2026-03-28, version 4.9.32* The app is terrible. The check in function barely works, had to check-in at the counter because this function was unusable. Had 2 other people with me on this trip, they had the same issue either this app. Billion dollar company doesn’t know how to invest in proper software to create an ease of experience for their passengers. ### 1/5 — Not happy having to check my carry on *2026-03-22, version 4.9.32* My carry on weighed 13.7 lbs and they forced me to check it saying it was over the weight limit. I later googled what the policy weight was for EVA Air and it was any bag over 15 lbs. They flat out lied to me. Shame on them. ### 1/5 — Poorly made *2026-03-15, version 4.9.32* The application is POORLY MADE and the transaction is really CR*P as I booked my flight, everything is FINE~ UNTIL I tried to pay, Yes, they DEDUCTED the £1,000 ish out of my bank account YET telling me the transaction failed and I should contact the booking service, which is CLOSED😱. I tried to called anyway and the way the AI keep talking about the brilliant service was pissing me off even more, so now I'm here. At the end of the day, they sent me the receipt via email which I was SUPPOSED to receive 15-20 minutes ago. And whilst waiting for the receipt, I kept checking with the app and they still insisted that my transaction was failed and I couldn't check my flight status. Please improve your app for the sake of customers. Have a good day. THANKS ### 3/5 — Not user-friendly app *2026-03-08, version 4.9.31* The app is slow & sometimes gives inaccurate flight information. ## Most critical reviews (10 lowest-rated) ### 1/5 — Does this app work??? *2026-08-20, version 4.9.35* Doesn’t even load. I see nothing. Reading past reviews, I’m not hopeful that this app will be useful. ### 1/5 — Hung *2026-07-31, version 4.9.35* The app is terrible because it does not show the “Gate”. EVA should learn from the other airlines about it ### 1/5 — Super bad experience *2026-07-28, version 4.9.35* Flight status can not be updated in real time, no push message for any urgent changes and delays ### 1/5 — They scammed me out of $2000 *2026-07-14, version 4.9.35* I booked a flight 4 months in advance for cheaper costs and flight guarantee. It was from Okinawa to the US with a layover in Taiwan and Seattle, initial departure was on Saturday the 11th. A typhoon hit Okinawa and was headed to Taiwan. Therefore they canceled my flight from Okinawa-> Taiwan and Taiwan-> Seattle. So the day prior to my flight I called and emailed the travel agency AND I called and emailed EVA Airlines. They both had said, the next available flight was on Tuesday the 14th (without providing a time), a minor delay, but not a big deal. Neither provided my new itinerary or a time, even after being asked. On the 11th I called, emailed, and did the online chat on their website. I received an email that said, for re-scheduling of flights it will cost $240 in taxes and that will be all, just reply “I agree” to the following email. I did and didn’t receive a response. I called them and they said “your flights are confirmed, we will email you the information.” I had waited all day for the information and finally emailed and called them again. They replied the same. On the 12th and 13th I did the same thing, consistent emails and consistent calls all asking for new flight times and itinerary, all brushed off and said “we will send you the information via email.” Still having no flight information, I called again at 9pm on the 13th, this time they said “we will call you once your flights were verified.” I thought they were already verified I was just waiting for the email? During this process, my wife had booked the same flight, but a different time. On the 11th she called and immediately got flight verification, flight, itinerary, and ticket information. I said up until 1:30 am waiting for a call and constantly refreshing my email, as my alleged flight was sometime tomorrow. I set an alarm for 7:30am to make a final call. This time I refused to hang up until I got the times and itinerary. After about 10 minutes on hold, I eventually, spoke to an agent who finally sent the email regarding the times. 10am was when my flight took off from Okinawa. At this point it was already 8:15am. I IMMEDIATELY got a ride to the airport, traffic in Okinawa is horrible, especially on the way to the airport. I arrived at the airport at 9:13(and I was definitely speeding and weaving traffic), I rushed to gate and ran to check-in. By the time I arrived at the gate, it was already closed. It was closed for 2 minutes. I was told that there was nothing I could do. I talked to the Travel Agents at the airport and was told to call the travel agency. I did and was told there was a $300 no show fee, and to get a new flight I would have to pay a total of $1400. $200 more than I paid for the initial flights. A grand total of (1400+300+240) $1940 dollars extra. Almost DOUBLE my initial ticket for something I had 0 control over. I will NEVER be using EVA airlines again. I would leave 0 stars if I could. ### 1/5 — Worst user interface *2026-07-10, version 4.9.35* There is no way to change your flight on this app and the customer service line is always busy. ### 1/5 — Inferior compared to other airlines *2026-07-08, version 4.9.34* 建議系統更新，比起UA 或其他航空公司真的是差太多了 ### 1/5 — Chris *2026-06-24, version 4.9.34* Terrible app, so much Taiwanese cyber security, even when you log in it asks to check if your human. Super slow app, crashes all the time. I will just use a Europe airline as this is too frustrating ### 1/5 — Ms. Humble *2026-06-19, version 4.9.34* Not user friendly APP. And flight status updates are behind too. ### 1/5 — Useless *2026-06-13, version 4.9.34* Nice app until I want to seat select then nothing. 0/5 ### 1/5 — 非常慢才能開出一個頁面 *2026-06-05, version 4.9.33* 每次點進去要查行程，要等非常非常久的時間才開出頁面或甚至開不了。這情況已經很多年了至今尚未改善 ## Most praised reviews (10 highest-rated) ### 5/5 — Comfy all the way *2026-07-15, version 4.9.35* Easy access to data on app ### 5/5 — Much Improved *2026-03-02, version 4.9.31* I’ve been a long time customer and must say that my recent experiences with flying EVA Air have me convinced that this airline has shown a lot of improvements, not only in its App, but also in its customer service throughout all locations I’ve interacted with. Bravo, EVA Air. Keep it up! ### 5/5 — Hãng EVA 5 sao *2025-12-29, version 4.9.30* Hãng này tôi đã đi nhiều lần đến Mỹ, trải nghiệm tốt giá vé rẻ. Giờ bay linh hoạt, lần sau tôi sẽ đi tiếp. ### 5/5 — Love EVA *2025-12-28, version 4.9.30* Great service ### 5/5 — Best airline *2025-11-17, version 4.9.29* DFW to tpe ### 5/5 — Taipei airport *2025-11-13, version 4.9.29* I’m a 1st time visitor and found the staff friendly but the airport seriously lacking in signage and information boards. ### 5/5 — Good *2025-11-06, version 4.9.28* Very good ### 5/5 — Great service. *2025-10-21, version 4.9.27* Airline, not matter the airport, has consistent, great service. ### 5/5 — Great service *2025-10-05, version 4.9.27* Staff always polite. Lounges are clean and comfortable. Enjoy traveling with EVA air ### 5/5 — First Experience 👌🏻 *2025-08-07, version 4.9.26* This was my first experience flying with Eva Airline and it was absolutely Perfect 🤩 The staff were very professional, accommodating and welcoming. The seating on the airline was very comfortable and I felt safe and relaxed during the entire journey. I highly recommend flying with Eva Airline! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*