# Evans Mobile Banking — user reviews > 53 indexed App Store user reviews of Evans Mobile Banking by Evans Bank, National Association, rated 4.62/5 from 1,953 ratings. - Source: https://appshunter.io/ios/app/evans-mobile-banking/id1200930058/reviews - App overview in markdown: https://appshunter.io/ios/app/evans-mobile-banking/id1200930058.md - Rating breakdown: 5★ 1,619 · 4★ 149 · 3★ 60 · 2★ 20 · 1★ 103 ## What do users think of Evans Mobile Banking? Overall sentiment: negative **Pros** - 👍 Convenient mobile deposit - 💯 Great customer service - 🤝 Friendly and understanding bank staff **Cons** - 🐛 Frequent bugs and crashes - 🔒 Unreliable security features (Face ID, password reset) - 🤯 Frustrating user interface and navigation - ⏱️ Slow processing of transactions and deposits - 💸 Excessive fees and poor value **Commonly reported bugs** - Face ID/Touch ID login not working consistently - Frequent account lockouts and password reset issues - Inability to access key account details within the app - Compatibility problems with latest iOS versions **Most requested features** - Integrate with popular money transfer apps (e.g., Zelle) - Provide more detailed account information and balance tracking - Improve mobile app design and user experience - Add support for newer iOS devices and features ## Newest reviews (12 of 53) ### 3/5 — App is a little outdated *2024-11-21* Been an Evans Bank customer for 8 years, and the app is so-so. There aren’t many banking options. It’s also annoying that when you’re entering your password, the letters don’t show up briefly, and there’s no option to unhide the password to check it. ### 2/5 — Worst app ever. I T is killing this business. *2023-07-20* IT is supposed to make things better and safer. Who ever is doing EVANS Bank IT is killing their business. I can never get into my account the first try. This app is so frustrating, I’ll probably close my accounts and go with another bank. ### 4/5 — Wish the app would get an update. *2023-01-21, version 5.0.0.1716* Bank has amazing service in person but the app needs an update really bad. ### 3/5 — Good bank, OK app *2022-10-11* The app is lacking in features other banks have, but my biggest issue is that face recognition is broken and has been for a very long time. Uploading checks to your account is easy and convenient though. ### 1/5 — Has to be the worst banking app *2022-03-29, version 5.0.0.1716* Face I.D. doesn’t work and it doesn’t notify me when money is taken out of my account. Very aggravating. ### 1/5 — Horrible *2022-02-28, version 5.0.0.1716* Just horrible ### 2/5 — Bank is good. App is unimpressive *2021-10-04* Banking with Evans is fairly good and it’s employees are terrific. This app is not. No access to our mortgage, HELOC, or credit card from the app which is puzzling as that seems fairly straightforward. The bill pay function is awful; practically unusable. The website bill pay is also difficult. The user interface is from 2006. ### 2/5 — Face recognition does not work *2021-08-01, version 5.0.0.1716* Face recognition does not work ### 2/5 — Facial recognition doesn’t log you on *2021-07-30, version 5.0.0.1716* Even though the app uses facial recognition, after that process completes you still have to enter your password. Highly annoying ### 1/5 — Worst banking software!!! *2021-07-20, version 5.0.0.384* I don’t know where to begin except that I can never get logged in! I have to call every time I use this program and the call contact has NO patience! I need a new bank. Call me! ### 3/5 — Room for improvement *2021-07-07, version 5.0.0.384* Limited features. Face ID sign in still requires typing in your password. ### 3/5 — Difficult to determine your actual balance *2021-07-07* It is very difficult to determine what the balance of your accounts are because so many things you deposit sit as pending. Does pending mean it will get added to your account balance or is it already included in your account balance.? It seems as though cash should be automatically added to your balance but it is not. Direct deposits from payroll should be automatically added but they are not. Sometimes it takes two days or three days… ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app I’ve ever dealt with *2025-04-05* This app and Evan’s banks measures of security are absolutely worthless and absurd. You cannot get to anything that you need to and if you try to reset anything, you need every last bit of information, that’s never available through paperwork sent to you, or accesible online, so you’re stuck. There’s no way to access anything and there’s no way to get info to change or correct any account log in or information. This completely worthless app is only good for frustration. There are many, many decent apps and online interactions at this point that are straightforward. Some serious lessons need learned from Evan’s bank by literally any other app. ### 1/5 — App doesn’t work *2025-01-17, version 5.0.20.4678502406* The app on iOS 18 doesn’t work. Doesn’t even open. Kind of hard to run a business when you can’t even keep tabs on your bank accounts without the use of a computer. Evans has also embraced the “tax your clients to death” fee model. I guess this is in anticipation for their buyout in March. ### 1/5 — Worst Banking App *2024-03-02* Evans may have friendly tellers, but their online banking and app are the worst of any bank I’ve seen in my 30 years of banking. Features are very limited and the user interface feels like 1999 (ugly and difficult to navigate). I just spent 20 minutes trying to figure out how to transfer money from another bank – I don’t even think it can be done. There’s a ‘Help’ button, but virtually nothing of use there. Frustrating. ### 1/5 — Not Satisfactory *2024-01-31, version 5.0.20.4678502406* Frequently buggy, Face ID sign on does not work, requires resetting of password often. These hiccups have caused delay in transactions. Cannot recommend. ### 1/5 — Terrible *2024-01-03, version 5.0.20.4678502406* This app is awful. You cannot view your account information(account number, routing number) with in the app. You can’t sent up a bank transfer within the app, and it also doesn’t offer any king of instant transfer app, such as Zelle. Also this app is a pain the butt to navigate. 0/10 would not recommend. ### 1/5 — Pending for days (even cash deposits at atm) *2023-05-16, version 5.0.20.4678502406* Transactions are pending for too long. Venmo transactions are pending for days as well. ATM deposits are pending for days. Whereas other Banks a cash deposit is an instant transfer. ### 1/5 — Could be better all around. *2023-05-03, version 5.0.20.4678502406* Annoying interface. ### 1/5 — Zelle *2022-10-09, version 5.0.0.1716* No access to Zelle for money tra ### 1/5 — Horrible online banking statements *2022-07-20, version 5.0.0.1716* Would it be that hard to give me a true balance after each transaction so I don’t have to do the math myself? ### 1/5 — Constant Errors *2022-04-04, version 5.0.0.1716* The app is very inconsistent, frequent errors logging in. I have had issues with mobile deposits being recognized within a reasonable timeframe (3+ days). I am frequently locked out of my account due to errors. ## Most praised reviews (10 highest-rated) ### 5/5 — Customer service *2024-01-19* I’ve been working with Douglas Savanović, and I just want to say he is one of the best bank associates I’ve ever worked with. ### 5/5 — Review *2023-06-29, version 5.0.20.4678502406* Very convenient ### 5/5 — Mobile deposit is the best *2023-06-04, version 5.0.20.4678502406* Grateful for mobile depositing checks ### 5/5 — Great *2022-11-13, version 5.0.0.1716* This is the greatest bank I have done business with, my bank in on Delaware, in Buffalo New York, the staff is awesome, especially the branch managers Cameron! ### 5/5 — Great customer service!! *2021-08-27* I’m a new customer and have called for help three days in a row and always spoke with a great representative! They don’t even mind my questions!!! ### 5/5 — Woof *2021-08-02, version 5.0.0.1716* Evan’s Bank is in a class of its own for being awful, and its app plays to suit. ### 5/5 — Review *2021-07-09* I love Evan’s bank good banking people and friendly when you go into bank. Understanding and helped me with a couple of my issues. Only thing I wish was fixed was the face scan for the mobile app hasn’t worked since latest update but everything else is easy to use ### 5/5 — Log on *2021-07-01* Face id is a bit touchy sometimes and says it worked but makes me still type in my password ### 5/5 — One of the worst apps ever *2020-04-20* Part of the reason for having a mobile banking app is so I don’t have to go to the bank. About 75% of the time this app isn’t working and I have to go to the bank. If I could give it negative points I would!🤦🏽‍♂️ ### 5/5 — Not good *2019-11-27* Was able to use it at first though it has not been working. It was really not what had liked to of happened. Always have mobile apps & this is important. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*