# Even — user reviews > 22 indexed App Store user reviews of Even by Even Healthcare Private Limited, rated 3.40/5 from 8 ratings. - Source: https://appshunter.io/ios/app/even/id1618444701/reviews - App overview in markdown: https://appshunter.io/ios/app/even/id1618444701.md - Rating breakdown: 5★ 4 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 3 ## Newest reviews (2 of 22) ### 1/5 — Have Trust Issue! Unable to locate my policy document *2023-03-09* I got my health insurance done 15 days back and now when I asked for policy number (which I haven’t received it yet) then I have been asked to contact the Digit Insurance ( their Backend insurance partner). And the worst part when I called the Digit customer support they said they don’t have any policy registered with neither my registered mobile number nor my email Id. I have paid the premium 15 days back and now I don’t even know whether I am covered or not. Wt if there was some emergency.. After couple of calls I got the “Group Policy Number” btw they do group insurance of their even members.. and again I called the Digit team they said they are unable to fetch the policy information unless I share the Child Policy number which Even team doesn’t have.. This is sad! And literally have TRUST ISSUES with Even Healthcare Pvt Ltd. Hope this review help other.. coz for now I am helpless! :( -- **Developer response:** Hello, We apologise for this miscommunication. There have been a few delays in getting the COIs from our insurance partners. However, we can assure you that you are covered from Day 1 and any service will not be denied to you. We're working on getting the certificates asap. Thanks, Team Even ### 1/5 — Unpleasant experiance *2023-01-05* I purchased this plan after being persuaded by their sales person. After payment three set of doctors called me to collect medical history and documents of my family and I. You wouldn't imagine they even asked for discharge summary of my hospitalisation that occurred 20 years ago and even the prescriptions of my kids who were having viral fever recently. After collecting all these and studying them for a week I got a call from them saying that my membership is approved with ‘exclusions’. I was shocked when they told all the medical history I mentioned to the doctor were excluded from claim that included my kid’s fever, medically irrelevant mild neck pain I used to have etc. Imagine you bought an insurance for your family and you can’t even take your kids to the doctor for the mere viral fever they get!!! These are clearly illegal clauses and if this company is regulated by IRDAI we can question these at appropriate platforms but they are not. Anyway I rejected the terms and claimed refund. **Developer response:** Hi Jithin, We're sorry to hear this. Unfortunately, as a healthcare company, we have to follow the guidelines of our underwriting teams to ensure fairness for all members. While we'd like to cover as many people as we can, at the current stage, we cannot. We sincerely apologise for this and would hope to see you as a member sometime in the future. Thanks, Team Even ## Most critical reviews (10 lowest-rated) ### 1/5 — Feedback on Even Healthcare Insurance Policy *2026-03-28* Unfortunately, the service and support provided have been very disappointing. I faced multiple issues, including delays in response, lack of clear communication, and difficulty in accessing the promised healthcare services. This has caused significant inconvenience, especially during times when timely medical support is critical. An insurance policy is meant to provide trust, reliability, and quick assistance, but my experience has been the opposite. I expected a much better level of service and professionalism. My son if since childhood he face UTR or any infection they can consider long term decease but doctor himself said they are cheating you **Developer response:** Hi, we’re unable to find any details linked to this review based on the information shared here. We’d like to look into this and help. Could you please share your registered contact details or policy information with us at hello@even.in? If we don’t hear back, we may not be able to verify this review. - Team Even ### 1/5 — Real Advice: don’t fall for this like I did *2026-03-27* These people control reviews everywhere. They’ve been deleting reviews on their IG posts. They write realistic Reddit reviews with an agency. Hopefully here, Apple will not let them take it down. Here’s what happens. Their sales people will talk about benefits that sound too good to be true. And the moment you use benefits worth 2-3k, they will find random reasons to not fulfil it - one being adding pre-existing conditions. This is dangerous because it goes on your history. To the it’s cost saving but for you there will be a condition on your record that you did not even have. And say you’re ever hospitalised, you’ll end up shelling money from your own pocket just because you made the mistake of buying their plan once. Their business model can survive only if they do this. Otherwise they will go in huge losses. And they will not give any reason for adding pre-existing condition to your profile. They’ll just say our team has evaluated. I’m suffering and I truly hope that you don’t. My money went in drain. I paid some 11k and I cannot use any of their services. I could’ve have used less than 11k on my OPD and blood test and still saved the remaining money. Please pass on the word, or their evil marketing will ruin the middle class Indians. **Developer response:** Hi, we’re unable to find any details linked to this review based on the information shared here. We’d like to look into this and help. Could you please share your registered contact details or policy information with us at hello@even.in? If we don’t hear back, we may not be able to verify this review. - Team Even ### 1/5 — Never trust their offerings, you will regret *2026-01-23* I've been a customer with them for the last 4yrs with no claim but when i needed an emergency hospitalization they rejected the claim without any reason, they said hospitalization isn't justified. i was so confident that i've insurance and i was hospitalized with peace of mind, but when the discharge time comes, what i got was a rejection mail, and the irony was when i called them they said their system is down and asked me to call the next day. Never trust them **Developer response:** Hi Jithu, We’re sorry to read this and understand how unsettling this experience must have felt. To clarify, the cashless request required additional medical review and did not qualify under cashless at that stage, which is why it was not approved. Our team would have reached out to inform you that the hospitalisation can be filed under reimbursement, where the partner insurer will evaluate it based on the treating doctor’s justification. We’re unable to discuss clinical details on a public forum, but if you’d like any clarification on the next steps, please write to us at hello@even.in, and our team will help you through it. - Team Even 💙 ### 1/5 — On a decline *2025-10-22* Even started out well but it’s falling apart. The even hospital is modelled on the same dysfunctional system as any other hospital. The usual staff who doesn’t give you any information. The pharmacy doesn’t have medicines the doctor prescribes. Even online consultations are also going bad. When the doctor can’t make nobody informs you and you just sit there with your phone like an idiot waiting for consultation. The app has the audacity to warn us about not showing up. What about doctors not showing up? Why can’t we get compensation for our time wasted and our health worsening when doctors don’t show up and Even can’t inform us in advance? **Developer response:** Hi! We apologise for any subpar experience you may have had with us. We assure you it's not the standard we wish to give our members. If you can share your details with us on our socials or write to hello@even.in, we can get someone from our core team to connect with you to address these grievances. Over the past few months, we’ve been re-examining many of the very things you’ve raised - how we communicate, how care journeys flow, and how we can simplify the experience without compromising on reliability or empathy. We’re far from perfect, but we’re listening closely and actively rebuilding where we’ve fallen short. Please do let us know. We'd love to talk to you more about this. ### 1/5 — Never Ever Buy Insurance from Them *2025-08-20* The way this policy is designed, it’s full of exclusions. On top of that, there’s a mandatory clause that forces you to consult with their doctor first. The catch is—they frame their questions in a way that pushes you to say something linked to exclusions, and then use that as a reason to reject your lab test requests or further consultations. My personal experience was even worse. The sales rep outright misled me, saying all OPD visits would be covered during maternity and only the delivery would be excluded. That turned out to be completely false. Even basic services are a struggle. Many times they won’t schedule a home pickup with their own partner labs and ask you to visit a lab instead. Then they slap on a cost limit that isn’t even close to actual market rates. And when you finally go to pay, their payment scanner often doesn’t work. You’re left scrambling with support while people wait in line behind you, which is not just inconvenient—it’s embarrassing. The bottom line: this policy doesn’t give peace of mind. It creates unnecessary stress, constant hurdles, and leaves you feeling harassed at every step. It’s more of a headache than a benefit. **Developer response:** Hi Ashish, We’re sorry your experience has felt this way. What you’ve described is not what we want for our members, and we’re already looking into this to understand what went wrong and to make sure it isn’t repeated. Our team will be reaching out to you directly to go over this in detail and see how we can make things right. Your feedback helps us get better, and we're here for you. Team Even ### 1/5 — Lack of support during critical issue with the policy *2025-01-09* I had high expectations for the Even app, but my experience was disappointing when my policy was canceled due to a condition I didn’t know I had. Even provided no support in dealing with the insurer, leaving me to navigate the cancellation on my own. Despite my efforts, I didn’t receive a refund for the insurance policy. Instead, I was left with a basic care plan, even though I initially signed up for the Plus plan. The complete lack of assistance during such a critical issue was frustrating, and I expected much better from the platform. **Developer response:** Hey there, we're really sorry this didn’t go as smoothly as it should have. We’re always on our members' side and try our best to support them through everything. While pre-existing conditions aren’t covered under the membership as per standard guidelines, our team is always here to help and make things easier wherever we can. Please reach out to us at hello@even.in and we’d love to help you further. ### 1/5 — Be careful about Conditions Apply!! *2024-01-23* 1. They exclude everything you say. Be it a small headache. They will make a note in the list of exclusions and its for 3 years. They will inform you after you pay your money btw 2. You will be a part of their “group insurance policy” which means without them, you cant approach the insurer for claims. You are bound by their rules, whatever their rules could be 3. They say that all OPD in network hospitals are covered - but only later will you know that you would first have to take an online consultation only (physical consultation is available in even hospitals but you’d have to wait for slot, you may not get it on the same day). You would have to tell their doctors in a state of not keeping well that you would want to visit a known doctor/meet a doctor physically. You will get a refund of your OPD bill only if they approve you before hand that you can visit a local OPD person. Sometimes online consultations are available 6-7 hours from now, so you would have to wait for this long to first consult with that doctor, plead the doctor that you want to see someone physically. **Developer response:** Hey ! We’re really sorry this felt so frustrating. We try our best to make everything simple and transparent, and we’re always open to feedback that helps us improve. Just to share, our waiting periods are actually among the lowest out there, and we always make sure our members are fully informed from the start. We ask for a quick online consult so one of our doctors can guide you on what to do next. They’re usually available in under 30 minutes, and if an OPD visit is needed, we absolutely support that. We're always here if you need any help, please reach out to us on hello@even.in. Team Even 💙 ### 1/5 — Horrible experience *2023-10-26* To begin with they will first get your medical history, and automatically exclude consultation and diagnostics tests associated with it. The unlimited consultation and diagnostic test comes with a big terms and condition. You can only get consulted if the doctors in even decides so, or else best of luck! Your diagnostic are only covered if the even’s partner cover those test! Such fake marketing gimmicks! Definitely definitely not going to recommend to join this, you are better off with a lower premium health insurance and paying from your pocket while these guys take time to revert back to your queries in situation of crisis: **Developer response:** Hi, We're sorry to hear that you had a less than ideal experience with Even. We would also like to confirm that we mention upfront that members have to get their first consultations with an Even doctor. This is primarily to ensure that we can provide greater quality care since we're extremely proud about the quality of our doctors. All of them are employees and their only incentive is to get you healthier. Secondly, having consultations with our doctors ensures that your medical data gets stored in our electronic medical and our doctors have access to your entire history, ensuring better care. Lastly, we're sure you can appreciate that it's also a fraud prevention mechanism. Having said that, we sincerely value your feedback and will continually try and improve Even. Thanks, Team Even ### 1/5 — Fraudulent app, beaware *2023-06-19* The scanner failed to work during my last clinic visit. Even team later informed that there are limits on scanner per visit which is not informed in the policy documents or at the time of signup. Be extremely careful with Even, there is no accountability of this company. ### 1/5 — Awful experience with Even *2023-04-26* I had an awful experience with Even. I paid them amount in full for Even Plus plan. After making the payment, they asked to fill a lengthy questionnaire , submit tons of documents (spent a lot of time on finding out and scanning docs) and a lengthy call with some one. They kept on asking document about some illness that happened 20 years back and has no relevance now. After all this and wasting so much of time of them, they offered 3 different plans for 4 family members(Some plans lower than even plus like even lite and even care). This has taken me by surprise. I paid for Even plus and while making the payment and talking to the salesperson , it was never mentioned that I can be offered lower level plans. It was complete waste of time with Even. I am happy with my existing insurance plan and would never think about Even plan again. ## Most praised reviews (10 highest-rated) ### 5/5 — Great experience *2026-05-13* Had a very smooth and satisfying experience with the healthcare team. The staff was professional, polite, and supportive throughout the process. The service was timely, well-managed, and the overall environment was clean and comfortable. Really appreciated their dedication towards patient care and attention to detail. Highly recommended for anyone looking for reliable healthcare services. **Developer response:** Thank you for sharing your experience. A smooth customer experience is what we strive to offer. 💙 – Team Even ### 5/5 — Excellent Service *2026-03-30* I have been using EVEN Healthcare for the last six months, and the experience has been nothing short of exceptional. Their cashless service is incredibly smooth and truly hassle-free. What impressed me the most, however, is their reimbursement process; even when I had to pay upfront, my claims were approved within 24 hours. It is rare to find a healthcare provider that actually delivers on its promises this efficiently. If you’re looking for a reliable and patient-centric healthcare partner, I highly recommend EVEN. **Developer response:** Thank you for such a detailed review. We, at Even, always strive to offer the best to our users. Your recommendation means a lot to us. - Team Even ### 5/5 — Amazing experience, highly recommend it *2026-02-26* Even Healthcare genuinely feels different from traditional health companies. Their focus is clearly on keeping members healthy, The proactive follow-ups, easy access to doctors, and smooth cashless consultations make healthcare feel simple and stress-free. The app works well, but what really stands out is the care model behind it. You can feel that the company is built around long-term health, not paperwork. Highly recommend Even to anyone looking for a more modern and supportive healthcare experience. **Developer response:** Thank you for sharing your experience. Your feedback means a lot to us. 💙 - Team Even ### 5/5 — The best OPD coverage ever *2026-02-26* I’ve finally found a healthcare provider that doesn't make me jump through hoops. Even Healthcare is a game-changer because they combine the best of both worlds: a dedicated clinical team and seamless insurance coverage. I love that I can chat with a doctor instantly without worrying about a consultation fee every single time. It feels like having a doctor in the family. Highly recommended for anyone tired of the traditional, fragmented healthcare system! **Developer response:** Thank you for sharing your experience. Your feedback means a lot to us. 💙 - Team Even ### 5/5 — Healing Hands *2025-11-20* Dr. Ramya – the sweetest doctor I have ever met in my life. I’m beyond grateful to her for her accurate diagnosis, kindness, and truly down-to-earth nature. The way she comforts and reassures patients during their toughest moments is very rare and incredibly special. She made me feel safe, heard, and hopeful when I needed it the most. Thank you, Dr. Ramya, from the bottom of my heart. ❤️ The EVEN IN support team deserves special appreciation as well. Their concern for patients is truly admirable. They are always there to help, follow up, guide, and support with so much dedication and compassion. They made me feel like I was never alone I would like to share my heartfelt thanks to the entire team for everything they do. Highly recommended. ❤️ **Developer response:** Hi Ashwini, Thank you so much for sharing this heartfelt review. We’re truly glad to know that your care experience at Even Healthcare felt reassuring and that the consultation, diagnosis, and continuous support helped you feel safe and heard during a difficult time. It means a lot to hear that our care team’s follow-up, guidance, and compassionate support made such a difference. Creating a comforting and patient-first healthcare experience is exactly what we work towards every day. We deeply appreciate your trust and recommendation. — Team Even 💙 ### 5/5 — More people should know about it! *2025-03-10* Even has helped me SO MUCH! Be it my mental health or physical, I can always rely on a medical health professional, who I can access so quick too! I’m not even kidding, I’ve been using their services for the last 2.5 years, everyone should get it! I don’t know why more people don’t know about it yet. I generally don’t write many reviews, but this app and their services: My personal fav **Developer response:** Thank you so much for this wholesome review ! 💙 The team would be so happy to hear this. 🎈 ### 5/5 — No fuss insurance provider *2023-12-03* Yes it sounds like a dream but even is Legitimately the only insurance provider I have come across that basically provides for all your illnesses. From just a simple check up to serious issues the team is there at the drop of a hat and the response time is unbelievable. The cashless facility that they provide is the simplest in the industry and in the end you have a no fuss experience. Would highly recommend. ### 5/5 — Great Service at their Best!! *2023-06-17* I would recommend seriously to get in associate with Even Health Care as earliest as possible. Waiting period do exists with every insurance and it’s part of their business but with EVEN healthcare you get to monitor your health every day with online consultations and regular self health check ups, that helps you prevent yourself. Thank you Vishnunandan. You have explained me in such a way from scratch to top and In detail too!! Appreciate your work!! ### 5/5 — Game Changer *2023-05-19* Even Healthcare is a game-changer in the healthcare industry. With its user-friendly platform and virtual healthcare services, accessing top-notch medical care has never been easier. The comprehensive care coordination and holistic approach to well-being make it a standout choice. Data security and exceptional customer support further enhance the overall experience. Embrace the future of healthcare with Even Healthcare. ### 2/5 — Not the same anymore *2023-03-13* Even healthcare was once known for its convenient and accessible healthcare services, where patients could simply walk into any panel hospital and receive consultations and tests without paying any fees. However, as time has passed, the company has undergone significant changes. Currently, patients are no longer able to simply walk into hospitals for their medical needs. Instead, they are required to consult with Even healthcare's in-house doctors and undergo tests at labs approved by the company. This can be a less than ideal situation for patients who prefer to receive medical care at their preferred hospitals. Furthermore, Even healthcare's doctors seem to be against referring patients to other good hospitals, even when requested. This lack of flexibility can be frustrating for patients who require specialized care that may not be available in-house. Overall, while Even healthcare may have once been a reliable healthcare provider, it appears that their services have become less accommodating to patients' individual preferences and needs. Patients may want to explore other healthcare providers that offer more flexibility and better meet their specific requirements. **Developer response:** Hi Ritweek, We're sorry to hear that you're not fully satisfied with the new Even model. Unfortunately, we've moved away from the earlier model in accordance with the suggestions from the regulatory authorities of India. However, we can assure you that our doctors do not hesitate to refer you to external consultations as they deem fit. Our panel of doctors and clinical practices are also overlooked by a 3rd party medical board constituting of some of the world's top healthcare professionals. We also cover any 2nd opinions should a member not be satisfied with an Even doctor's diagnosis. We'll be more than happy to explain all this over a call. Thanks, Team Even --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*