# Evening Shuttle — user reviews > 24 indexed App Store user reviews of Evening Shuttle by Via Transportation, Inc., rated 4.60/5 from 496 ratings. - Source: https://appshunter.io/ios/app/evening-shuttle/id6444086056/reviews - App overview in markdown: https://appshunter.io/ios/app/evening-shuttle/id6444086056.md - Rating breakdown: 5★ 433 · 4★ 11 · 3★ 1 · 2★ 5 · 1★ 46 ## What do users think of Evening Shuttle? Overall sentiment: negative **Pros** - ❤️ Reliable service when working properly - 👨‍✈️ Knowledgeable and professional drivers - 🚗 Convenient daily transportation option **Cons** - 🐛 App crashes on startup - 🚫 Login system completely broken - ⏱️ Extremely long and unpredictable wait times - 📍 Drivers arriving at wrong locations - 🚗 Drivers canceling rides without explanation - ❌ Inaccurate ETA estimates - 🔐 Phone verification code mismatch (4 vs 6 digits) - 👥 Cannot add multiple passengers - ⚠️ Safety concerns due to service unreliability - 🔄 No driver break time indication - 🚫 Won't accept rides ordered by others **Commonly reported bugs** - App crashes upon opening - Login authentication fails with UNI and 2FA - No login page for existing users after logout - Phone verification code format mismatch - Connection error messages - Wait times increase unexpectedly after booking - ETA changes dramatically after ride confirmation - Driver location not updating during breaks - App technical issues after system transfer **Most requested features** - Driver break time status indicator - Multiple passenger support - Improved ETA accuracy - Better login page for existing users - Real-time driver location updates - Ride ordering for other Columbia students ## Newest reviews (9 of 24) ### 1/5 — Impossible to use *2023-08-12* Wait times always increase by 10+ minutes out of the blue, so you never actually get picked up. Waste of time :/ do better Columbia ### 1/5 — Bring Via Back *2023-08-11* The ride is 2 minutes away before you book it, the next minute it shows it’s 18 minutes away after you have booked. That’s not very safe when you are standing on the street at night. Defeats the whole purpose of the app!! ### 1/5 — Bad *2023-08-04* The app is pathetic. Super useless. 0 stars ### 1/5 — god awful *2023-08-03* Grossly unreliable and inaccurate — bring the old app back! ### 1/5 — If I could give 0 stars I would *2023-07-25* Not usable at all. Planning system is completely bugged ### 1/5 — 0 star if possible *2023-07-19* Horrible ### 1/5 — Embarrassing for the quality of service they should be offering *2023-07-07* If possible I would put 0 stars ### 1/5 — Bad *2023-07-07* Made me miss my via and had to walk home :( ### 1/5 — Atrocious *2023-07-07, version 4.6* Worst app ever. ## Most critical reviews (10 lowest-rated) ### 1/5 — Latest update crashes app *2026-02-01* Latest update crashes app upon opening every time even after resetting phone to no avail ### 1/5 — A Mess *2024-10-31* Need major improvements! Drivers keep arriving at wrong locations and then canceling, waiting times are a mess! How is supposed to provide any assistance or safety to students if you leave them stranded on road!! ### 1/5 — Cannot login *2024-10-13* I cannot login this app to start with my Columbia account. ### 1/5 — CANT LOGIN - EXISTING USER *2024-09-15* This app is useless and there’s no login page for existing users ### 1/5 — Does not work *2024-04-03, version 4.11.12* No way to register with CUID. It requires phone verification with 4 digits but they send out 6 digit code. Tried different combinations but none worked. Wasted 30min of my time. ### 1/5 — Cant login again *2023-10-03* I logged out and they dont even have a login page only for new user sign up. This is so stupid ### 1/5 — Waiting time too long *2023-09-29* 40 mins waiting time ### 1/5 — Won’t pick you up *2023-09-15* Tried to order a ride to carlton from campus for my friend and they wouldn’t take him. won’t take someone who didn’t order the cab, even if you ordered it for them and they’re a columbia student. if someone is unable to order a ride just to their DORM I feel like this eliminates another level of safety on campus. ### 1/5 — Can't even get passed login screen *2023-09-11* Columbia does not have a functioning evening shuttle service. No shuttles are accessible and it results in poor campus safety. ### 1/5 — 0 stars *2023-08-23* The app hasn’t worked for since Columbia has transferred over. It tells me ether I have connection issue or the app is having a technical issue. Regardless, please fix this before the school year. This is so unsafe. ## Most praised reviews (5 highest-rated) ### 5/5 — my go to transport everyday *2025-11-18* thank you columbia❤️❤️❤️ ### 5/5 — The driver I just had rides is very knowledgeable *2024-11-06* Thanks ### 2/5 — Can’t Login - *2024-10-15* App makes me log in with UNI and 2FA, then shows me a login error message and kicks me out. Useless ### 2/5 — Can’t add multiple passengers *2024-02-26* And pickup time is 30 minutes after request. ### 2/5 — Adjust for driver break times *2023-11-15* 7 out of 10 times this app does what it needs to do: pick you up from point A to B. There have been times however when it says “driver 5 / 3 / 1 mins away” and the car doesn’t move. I learned that when drivers take breaks the app doesn’t interpret that as being unavailable and continues to populate the queue. Can you update the app for drivers to indicate breaks. I’ve waited far longer than I should have late at night when a simple heads up that the driver was taking a break could have helped! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*