# Evergreen Life PHR — user reviews > 307 indexed App Store user reviews of Evergreen Life PHR by Evergreen Health Solutions Ltd, rated 4.40/5 from 64 ratings. - Source: https://appshunter.io/ios/app/evergreen-life-phr/id1038013974/reviews - App overview in markdown: https://appshunter.io/ios/app/evergreen-life-phr/id1038013974.md - Rating breakdown: 5★ 46 · 4★ 9 · 3★ 2 · 2★ 0 · 1★ 7 ## What do users think of Evergreen Life PHR? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient - 🚀 Efficient - 🚀 Straightforward - 🚀 Prescription ordering - 🚀 Good service - 🚀 Helpful **Cons** - 🐛 Login issues - 🐛 Buggy - 🐛 Crashes - 🐛 Unreliable - 🐛 Confusing UI - 🐛 Difficult to navigate - 🐛 Lacking functionality - 🐛 Poor design - 🐛 Unresponsive - 🐛 Slow - 🐛 Glitches - 🐛 Notifications spam - 🐛 Prescription issues **Commonly reported bugs** - Login not working - Prescription ordering issues - Linking to GP not functioning - Stuck in loading loop - Biometric login not working - Repeated password requests **Most requested features** - Ability to book appointments - Ability to view medical records - Ability to change pharmacy - Prescription status notifications - Improved login/security options - Customizable home screen - Better integration with NHS systems ## Newest reviews (14 of 307) ### 3/5 — Orders *2026-08-09, version 29.3.1* Why do I get locked out so much .I know it needs to be secure which i appreciate but surely not every month .I have a busy life please make it easier for full time workers. Thanks ### 2/5 — Frustrating *2026-08-07, version 29.3.1* This app is like a barrier to being able to access your GP .. To even log in can be incredibly difficult. It never seems to remember passwords, meaning resetting every time I wish to interact with my GP practice. Even after jumping through hoops to login, I find I can order a prescription but am not able to request help from a GP . I really don’t like this app . ### 2/5 — App used by GPs to withdraw other communication services *2026-08-03, version 29.3.1* My issue is not with the app per se but the fact that GPs are using it to create a barrier between the patient and them. I can make a request on Evergreen okay, but I am then told by my surgery that it will take UP TO 5 DAYS before the request is even read. At the same time, the practice refuses to allow patients to make appointments by phone or in person. So, having pushed us on to the app because "it makes things faster", we learn that it slows everything down by 5 days. I requested additional medicines via the app because I was going on holiday. I got a message on the app saying this was referred to the practice pharmacist. He emailed me four days later for more details and I replied. I then heard nothing in the next 17 days. On the app the request was marked as "completed". The problem with this app is not, in my view, the app itself. If it were offered alongside other communication services it would be a good thing. Unfortunately, it is being used by health centres to remove other faster, more efficient communication services. Evergreen does not make things faster in practice. On the contrary, it makes things very much slower, and allows administrators to mark cases as resolved when they have never been addressed. ### 3/5 — Efficient *2026-08-03, version 29.3.1* This method started off very well and my prescription was delivered within a couple of days by Royal mail , sadly now I have been waiting over a week and have run out of my medication, so I’m not a.happy bunny as it’s my blood pressure tablets . ### 3/5 — Ease of use *2026-07-24, version 29.1.16* The menu is not always clear and sometimes the system isn’t “online “?? ### 1/5 — Terrible app and terrible service *2026-07-20, version 29.1.16* Had no choice but to use this app with my new gp surgery as I have moved into this new area. Makes you log in every single time when going from any section and the make a request section is just a joke which half of my requests have been ignored or I get booked to appointment over 45 min walking distance ( I am recovering from a 3 fractured jaw ) my doctor surgery is only 5 mins away. It’s ridiculous also I should have had emergency appointments that don’t get booked and instead a normal routine appointments!! Left poor feedback on many times and nothing has changed genuinely the worse service I have used and if this is funded by the NHS they need to give their head a wobble. ### 1/5 — Stop saying I am adding special characters when I am not *2026-07-17, version 29.1.16* Unable to order a prescription because of this bug ### 1/5 — Really really awful app and company *2026-07-16, version 29.1.16* App is really shoddy website is crashing you can’t just use the webpage you need to have the app but logging into the app is impossible you can’t update security questions because the website is awful. Customer service sucks ### 1/5 — Useless onboarding *2026-07-15, version 29.1.16* Seems to be a total lack of communication between the app developers and the GP surgery’s using this. In the app I’m told I need my passport to register, while my GP surgery swears that no such thing is needed. ### 1/5 — Creating more noise than optimizing work *2026-07-07, version 29.1.16* Overcomplicated and not working on primal functions. Require redesign and re prioritize functions. It makes everyone’s life worse. All it does is take request for appointment, not sure how the tool ended up this state ### 1/5 — Dont trust the paid reviews *2026-07-02, version 29.1.16* This app is a health hazard. Those who made it should be ashamed. GP practices that use it should get their license revoked. ### 1/5 — Terrible *2026-07-01, version 29.1.16* Terrible app, very disorganised, can’t find anything, have to log in multiple times, doesn’t remember passwords or account, can’t even find where to book an appointment, usually only has random options none of which are a gp appointment ### 1/5 — very badly *2026-06-30, version 29.1.16* I can not stay without blood pressure medicine and all the time is mess with my medication ### 2/5 — Very cumbersome *2026-06-25, version 29.1.16* This app is very cumbersome and annoying. Trying to use the app to request help/appointments for myself or family members. Log in specifically for this task. after logging in you go to request help from gp and you are prompted to log in again. Then if you need to do a second request eg for different issue or person again you need to login again? Why?? I can access my record with all my personal data without re Authentication but to request gp appointments you can’t?? Where’s the logic? Plus doing this on a small phone screen is easy to mistype and fail authentication and get locked out! Additionally while writing the request it sometimes seem to lose some of the info I just entered eg in the next box. Finally once logged there is no way to append or fix a mistake on an active request. So I noticed a typo mistake i went back to try and fix it needed to re-authenticate again but I could not fix the typo or add a message on the request with the correction. Same when people close or respond to the request you cannot have 2 way conversation to get clarification. Additionally I get notification icons from general “spam” type wellness message rather than just for responses I am waiting for so you go to the effort of logging in just to see a general message. These should be a separate mailbox or you should have notification that show part of the message so you know not to bother to login. So overall not the app is not great to use especially when all you want to do is book an appointment ## Most critical reviews (10 lowest-rated) ### 1/5 — Genuinely ahh cheeks *2026-08-10, version 29.3.1* This is flipping horrible.. for some reason the nhs login wont work, my personal email wont work, the “codes” they apparently send to verify my account dont go through at all and even when im in the app its so hard to book an appointment im telling you all rn people will fall ill if this app isnt fixed and God Forbid because i dont wish that on anyone but this app is legit proof of a failing and under-funded nhs… ### 1/5 — Andy *2026-08-10, version 29.3.1* Clunky and unintuitive. Absolutely awful app. ### 1/5 — Absolutely awful *2026-08-08, version 29.3.1* Total waste of time and money spent on creating this app. It was never needed in the first place. Bring back System One. Having registered and used the app for a while I now have to go through the process again. What on earth for. Pathetic. ### 1/5 — Awful as usual anything related to NHS services *2026-08-07, version 29.3.1* None of these apps work! Can’t even log in most of the time, getting messages like “we couldn’t log you in for some reason”, well, thanks for absolute nothing, jokers. What the hell is wrong with you? Health care and no standards whatsoever, shame! ### 1/5 — Abysmal Application *2026-08-05, version 29.3.1* Terrible app that represents everything wrong with wastage in NHS procurement. The function to download documents within the messaging service is broken, the download button leads to nowhere. ### 1/5 — Can’t see messages, double log ins *2026-08-04, version 29.3.1* Awful app. I get emails to say I have a new message but the page never loads so I can’t see them! So I still have to go through the ordeal of calling the doctors to see what the response was - making this app pointless! Also have to type in my password and log in twice every time to access. So buggy. Please fix ### 1/5 — So frustrating to use *2026-07-31, version 29.3.1* Constantly asks you to re-login - it’s infuriating ### 1/5 — Terrible app for essential service *2026-07-26, version 29.1.16* It is completely beyond me that this app has as bad UX as it does when it offers such an important service. Without fail, everytime I use it I have to log in through the NHS as it says “biometrics has failed” on no other app does this happen. I urgently need to order a repeat prescription and it is saying my verification question is wrong when it absolutely isn’t. When I do manage to get into the app, it glitched and makes me log in again and again, it is difficult to navigate and find what I am looking for. For context I am a Gen Z person and so not technically illiterate in any way. This app is far too important to have terrible UX, please sort this out ### 1/5 — Poor at best *2026-07-25, version 29.1.16* Curious about the 4.6 rating. A pointless app in an attempt to improve interaction with the NHS which must have cost goodness knows how much of our tax payer money. This makes it all the more impersonal. All I want is to book an appointment but this complete unintuitive app makes it so difficult. Doesn’t help that the GP doesn’t respond within their 5 day SLA (18 days for mine) and what’s the appoint of having a request if you can only submit in their working hours? If anything could sum up today’s world this is it in a nutshell… ### 1/5 — Really really awful app and company *2026-07-21, version 29.1.16* App is really shoddy website is crashing you can’t just use the webpage you need to have the app but logging into the app is impossible you can’t update security questions because the website is awful. Customer service sucks. I have been asked to contact customer service but I have 3 open tickets for over a week and no response regarding my 3 emails its disgraceful. ## Most praised reviews (10 highest-rated) ### 5/5 — Repeat Prescriptions *2026-08-09, version 29.3.1* Easy to order repeat prescriptions & ready to collect in a few days ### 5/5 — Really good app *2026-08-05, version 29.3.1* So helpful. Access lots of personal info and medical history. ### 5/5 — A great App *2026-08-04, version 29.3.1* Works well. Makes ordering meds and making appointments easy. ### 5/5 — All ok *2026-07-30, version 29.3.1* All ok, wish it would save my email address ### 5/5 — Review *2026-07-28, version 29.1.16* This System works well for me thank you, excellent service 👍👍 ### 5/5 — Easy ordering *2026-07-27, version 29.1.16* Whenever you remember to order your repeat prescription - just click the app and get your scripts delivered ### 5/5 — Medication *2026-06-21, version 29.1.16* Able to use app for repeat medication. ### 5/5 — Good service *2026-06-13, version 29.1.16* 5 Starr ### 5/5 — Fantastic system *2026-06-06, version 29.1.16* Absolutley love this system so easy to use and saved loads of time for myself and staff at the practice ### 5/5 — Hopeless *2026-05-28, version 29.1.16* Tried to create an account and think I signed into NHS three times, then wanted photo ID - no way, will stick to NHS app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*