# Evergy Electric — user reviews > 107 indexed App Store user reviews of Evergy Electric by Great Plains Energy Services Incorporated, rated 2.00/5 from 518 ratings. - Source: https://appshunter.io/ios/app/evergy-electric/id1642746185/reviews - App overview in markdown: https://appshunter.io/ios/app/evergy-electric/id1642746185.md - Rating breakdown: 5★ 100 · 4★ 18 · 3★ 14 · 2★ 23 · 1★ 363 ## What do users think of Evergy Electric? Overall sentiment: negative **Pros** - 🚀 Fast and easy to use - 💡 Useful features like outage tracking - 👍 Simple and intuitive navigation **Cons** - 🐛 Frequent crashes and bugs - 🔁 Endless update loop with no resolution - ⚠️ Unreliable login and account access **Commonly reported bugs** - Unable to update or access app - Incorrect billing information and estimates - Inconsistent performance across devices **Most requested features** - Print bill option - Detailed usage and billing history - Improved notification settings ## Newest reviews (20 of 107) ### 1/5 — App functionality *2025-10-15, version 1.13* For a company that has almost a monopoly on electricity in my area they do not prioritize their app working properly, there is nothing useful about the app and it prioritizes you getting on a payment plan vs seeing your usage and comparing your bill to similar homes. ### 1/5 — Inconsistent *2025-10-09, version 1.13* Very Inconsistent Website ### 1/5 — Can’t create an account *2025-08-24, version 1.13* There is no option to create an account “new account “ on the login screen. ### 1/5 — Doesn’t work 8/2/25 *2025-08-02, version 1.13* I can’t even log in after the latest update… fix it! ### 1/5 — Terrible app. Can’t even log in *2025-08-02, version 1.13* This app has been down for a week now as well as the website. For days it said there was an update but nothing to update in the App Store. Now there is an update but it has fixed nothing. ### 1/5 — Website *2025-08-01, version 1.13* I can’t get on the website to check my account ### 1/5 — Useless *2025-08-01, version 1.13* When launching the app it says “We've made some changes please update now". The link takes me to App Store showing my app is up to date. Deleting the app and reinstalling gives the same results. ### 1/5 — Does Not Work *2025-07-31, version 1.13* App finally updated after several days. But now it does nothing after entering your username and password. Pretty trash app and makes it impossible to pay your bill. Negligent garbage. ### 1/5 — This app has gotten worse *2025-07-31, version 1.13* Can’t even login because how jank their login system is ### 1/5 — Mr D *2025-07-31, version 1.12* The updated app is not opening. What’s going . It asks me to update it now when I click the bar though it does not open the app, as a result I cannot open the app , and my account. ### 2/5 — Can’t access app? *2025-07-31, version 1.12* I am trying to access my Evergy account through the app and it says it has to be updated. I go to update it and it opens app back up to just continue saying it needs to be updated. I can’t get beyond this. I can’t get into my account through the app. ### 1/5 — Frustrating *2025-07-31, version 1.12* App updated a few days ago . Now when I go into look at it , the app tells me to update . It had been telling me this for 2 days . I even deleted the app and reinstalled. Still nothing . Do better . ### 1/5 — Ridiculous app *2025-07-31, version 1.12* Selected the app to pay my bill. The screen displayed a message saying to update now. Selected it and it took me to the iPhone app utility where the only option was to open the app itself which displayed the update required notification. Round and round. Deleted the Evergy app, redownloaded - and the same thing. ### 1/5 — Completely broken *2025-07-31, version 1.12* Downloaded the app to see if it was easier to use than the website. Open the app and it says there's an update, even though I just downloaded it. There is no update. App doesn't work. ### 1/5 — Update not working *2025-07-31, version 1.12* Said to update. So you go to the update button. And that says to open app.. and takes me to the update now page.. like what!! ### 1/5 — Update?? *2025-07-31, version 1.12* It says I have to update the app but the app in the store is most current so I can’t even use the app. ### 1/5 — New Update *2025-07-31, version 1.12* The app leads you to an update in the App Store. The App Store does not give an update option. I tried deleting the app and re downloading it to see if the update came with but no, it did not. Please fix this guys! ### 1/5 — What update? *2025-07-31, version 1.12* I have to pay my bill. I go to the app to pay and see I need to update. I go to update and it does so quickly. I open the app and it still says that I need to update the app. I try again, but there’s nothing to update. So now I can’t pay my bill without waiting 30 minutes on hold?! Who has time for that? ### 1/5 — App will not turn on and says update when there is no updates needed *2025-07-31, version 1.12* I recently just update every electric app and ever since and I cannot login and it basically says that I need to update it because the app has been “ fixed “ but all it does just take me to the App Store and back to the app itself ### 1/5 — Stuck between Update and no Update *2025-07-31, version 1.12* And the app saying we’ve made some changes update and when you press the update button, it goes to the app where you’re supposed to be able to update it in the App Store but it’s not letting me update anything. It’s just saying open the app. I go back to open the app. It goes back to saying update changes. ## Most critical reviews (10 lowest-rated) ### 1/5 — Text verification *2026-07-13, version 1.15* They have to verify you by text to pay your bill. I can’t get the text they are sending me to my own phone number!!! ### 1/5 — Horrible *2026-06-12, version 1.13* Pitiful excuse for a power company ### 1/5 — Log in issues *2026-05-07, version 1.13* App is unusable, lot like I have much choice in the matter. They take their utility Monopoly status for granted and give consumers a terrible experience. It consistently does not let me log in and buffers forever. ### 1/5 — Update or get paid? *2026-03-26, version 1.13* You forced an update that pushed beyond the iOS capability of my phone. Seems like this is more important than sending payments. Fret not, my check is in the mail. ### 1/5 — App out for over 1 week *2026-02-04, version 1.13* App out for over 1 week and website says I’m blocked for no apparent reason. I bet they’d not think it was ok if we all stopped paying them the bill?! ### 1/5 — Horrible *2026-01-26, version 1.13* This app is useless. It’s way too difficult to navigate, doesn’t show information. Can login one day and be fine the next day it doesn’t recognize my username or password. The help option is way too limited. After all of the one or two star reviews, you would think that Evergy would try to fix. ### 1/5 — Worthless App *2025-12-11, version 1.13* (Had to give one star to make a review - reality is the app deserves 0 stars!) I downloaded this app and proceeded to attempt to use it. These were the problems: 1. Tried to get current bill —> system made me login again 2. Tried to get current bill (after logging in again) —> got to look at bill, but no way to download a copy 3. Went to pay bill —> no option for keyboard, so had to handwrite each digit 4. Wrote information over and over again —> system kept distorting my information 5. Finally paid bill —> print function would not work 6. Tried to get copy of current bill again —> system made me login again (lost track of how many times it made me login again - at least 5) I finally had to go in via website to get “copy” of payment (screen shot only) and download bill. What should have been a simpler, quicker way to pay my bill was NOT! ### 1/5 — No home page *2025-11-13, version 1.13* Lacking a home page. A home page should be friendly and basic and say what plan you’re in and what your current bill and due date are. Instead, I always have to call because expecting to find the plan name by selecting an action line “change your plan” is not logical, especially when you don’t want to change it at all! ### 1/5 — so difficult and frustrating *2025-10-29, version 1.13* when i first downloaded this app a few months ago (moved out on my own) it was fine. they did an update a couple weeks ago and it’s been terrible ever since. i can never log in. it will either say it needs an update when it doesn’t, or it’ll be set up as if i haven’t made a payment yet. it’s so frustrating when you’re already struggling to pay this high bill because of their dumb 4-8 policy, but now when i can’t even pay in ease it makes me not wanna pay at all. i get hit with late fees i have to pay because THEIR site is down. and i don’t think that’s right. they’re quick to send you a late letter but impossible to get on the phone with. they only want to speak to you when you owe them money ### 1/5 — Awful *2025-10-29, version 1.13* Could not be any worse if they tried. I really wanna leave 0 stars. The app never works. I mean it never works. I always have to use the website. App is always update. It just isn’t well designed or optimized. You would think for a service we all have to pay for. They would see the app reliability as a consistent need for the consumer. But nope guess not. ## Most praised reviews (10 highest-rated) ### 5/5 — Excelente *2025-07-31, version 1.12* Práctico y fácil de usar ### 5/5 — Exelente *2025-05-07, version 1.11* Buen servicio ### 5/5 — Light bill *2023-02-08* This is totally awesome, we finally can pay our light bill on a app on our iPhones now, I have been waiting for this long time ### 5/5 — Excellent App *2023-02-03* I downloaded the app and was able to sign in using my existing login for the website. Easy to use and see everything from billing info to outages. Was able to review and change notification settings as I preferred. Thanks for creating a better way to interact with your customers. ### 5/5 — Does Everything I Need *2022-11-01* I can quickly see and pay my bill and I can get outage information easily if I have an outage. It’s easy to use and navigate. ### 5/5 — Finally *2022-10-05* Just downloaded the new app and so far it's great ### 5/5 — Simple to use *2022-09-30* I just downloaded app, and it was so easy to navigate around the app. This is very useful, showing energy usage, bill amount, and payments. It’s much more direct than the website. I prefer to use apps to make payments so I don’t have to maneuver through so much more to do something so simple. ### 4/5 — App error - Y axis vs bar $ month view *2024-05-14, version 1.7* FIX NEEDED FOR: on the month-view /Bill graph, the Y axis dollar amounts do not tie to the bar height & dollar amount for each days $ usage. ADD: would like to add at top of that page, that billing period’s $ to-date. Or add it on the main page below the ‘estimated month bill’ ### 4/5 — Used to be great *2023-09-06* UPDATE 9/6–The app has been fixed. I can see daily usage for the current billing period, and I can see the dollar amount of unbilled usage so there are no surprises at the end of the billing period. Hopefully they don’t change it again. As it is now, I think it’s a great app. —— The app was great until the first week of August, and then they changed it and now it’s usefulness is limited. Previously, I could use the “month view” to see my daily usage for the current billing period, and at the bottom of the bar graph, there was an estimate of what my bill was going to be based on projected usage. There were no surprises when I got my bill. All of that is gone now. No one you reach when you contact Evergy even knows there were changes to the app and website, so like the app, their usefulness is limited. They do a good job of tracking outages but no so good at provide information you need to be able to plan your usage. ### 4/5 — Print option please! *2023-06-02* So far the app does just what I need it to. With one exception…I need to print my bills off to paper. This app does not give me that option. I have to go to their website to have the ability to print the bill. It would make it much more convenient for me if there was a print option “in the app”. And I would prefer that. However, if I can’t use the app to print my bill, why do I really need it? I can see what I need to by logging onto the website (since I have to anyway to print the bill). --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*