# everlywell — user reviews > 61 indexed App Store user reviews of everlywell by Everly Health, Inc., rated 4.91/5 from 9,706 ratings. - Source: https://appshunter.io/ios/app/everlywell/id1614888856/reviews - App overview in markdown: https://appshunter.io/ios/app/everlywell/id1614888856.md - Rating breakdown: 5★ 8,035 · 4★ 491 · 3★ 54 · 2★ 9 · 1★ 43 ## What do users think of everlywell? Overall sentiment: negative **Pros** - 👍 Easy testing from home - 🎥 Detailed instructions and video - 🤝 Great customer service - 📱 Convenient app experience - 🏆 Smooth and streamlined process **Cons** - 🔍 Lack of detailed results - 🔌 App and website issues - 🚫 Worthless product and deceptive marketing - 📞 Poor customer support and unresponsive - 🤔 Doubts about test accuracy and reliability **Commonly reported bugs** - Unable to register kit - Keyboard issues on login **Most requested features** - Apple Health integration - Ability to purchase new products in-app ## Newest reviews (14 of 61) ### 4/5 — Kit Issues *2026-01-10, version 1.34.1* One of the lancets did not work so had use from the second kit that we had ordered together ### 1/5 — THEY WONT END MY MEMBERSHIP *2024-11-30, version 1.31.13* They make you contact them to cancel your membership. I have done this 3 months consecutively and I’m still being charged. UNBELIEVABLE. ### 1/5 — Login Problem *2024-11-02, version 1.31.13* When I sign in on the web its work fine but when signing in on this app, its says “Login Failed”. I don’t understand why. Please fix it and I will give you 5 ⭐️. Thank you ### 1/5 — Waste of money *2024-09-17, version 1.31.13* I expected to get actionable advice to improve my health from the test. Instead I just got a list of areas where my numbers are high or low and a recommendation to discuss the results with my doctor. My doctor will just order new blood work, so there was really no point to spending over a hundred dollars on this test. I should’ve just gone to my doctor in the first place. ### 1/5 — Scam company *2024-07-15, version 1.9.31* Scam company, don’t trust them ### 2/5 — Too many ads *2024-07-02, version 1.9.31* I get ads in notifications from the app almost every day. Of course I can turn them off, but it’s really annoying when you have test results pending, only to see an ad. Should be disallowed. ### 1/5 — As long as you don’t need open loop customer care, you will be ok. *2024-06-02, version 1.9.11* I’ve enjoyed Everlywell for the last year until about six weeks ago there was an issue and after a dozen calls, no one could fix it— so sadly, all I could do was leave. I wonder if this has been bought out by a mediocre company. I no longer have faith in what they say because I was lied to so many times in a row. As long as you don’t need the open loop customer care team, you will probably be ok. ### 1/5 — Abysmal customer service — don’t spend your money here! *2024-05-10, version 1.8.901* I deeply regret signing up for their services. Their customer service is minimal, consisting of email-only communications and being handed off to person after person who can’t help you. This is the worst kind of tech company. I wish I had read other company reviews before purchasing. Never again! UPDATE: The dev response is to call their customer support. I’ve been through this several times already. Calling customer support is useless and your message will be forwarded to a team who will then send emails using boilerplate language and no actual support. Don’t make my mistake! ### 1/5 — What’s up with this app *2024-05-04, version 1.8.800* There is no New York State? ### 2/5 — App Not Loading *2023-12-23, version 1.8.30* Everything was smooth, organized, informative until I received my results. I haven’t been able to load them at all. I contacted customer service twice but no one has been able to resolve this issue, even get back to me and help me. Anyone else experiencing app and website issues? I was so excited to view my results. :( ### 1/5 — WORTHLESS *2023-12-06, version 1.8.23* I just purchased this product and was better off setting my money on fire. When going to register my kit the screen simply says “something went wrong.” No options to proceed forward or any explanation as to what. Besides the fact that it doesn’t even let me register my kit. The “everylwell contact team” is completely non existent. No phone number to call, nothing. 1 star is too good for this sad excuse of a company. Strongly recommended that no one purchases this trash product but also that they get pulled from shelves immediately. ### 1/5 — Worthless *2023-11-26, version 1.8.22* This app functions well, but too bad it is for a worthless product. It does not provide numbers, just a positive (or negative) response. The “support” they offer is a call center rep telling you that the results are positive and go to the doctor. I didn’t ask for a definitive diagnosis, but selling this as offering support is deceptive marketing, if not outright lying. You can talk to a “provider” but it is just a mid-level who cannot diagnose. I can read “positive” and “talk to a doctor” without a call center rep or paying a midlevel to read it to me. What is the point of a test not providing numbers and ranges?! Are they just randomly throwing out positives and negatives in results?! Further, my doctor (actual DO who uses a reputable lab) repeated the testing and my results were NOT positive, not even close to positive. In fact, not only was I NOT positive on the one thing they said I was, I WAS positive on the thing they said I was not! Total joke and waste of money. Very deceptive marketing. Other reputable labs will do many of these same tests for cash pay and actually provide numbers and resources to understand numbers. What a joke. ### 1/5 — Don’t trust a test that doesn’t trust itself *2023-11-18, version 1.8.12* The quote above is from my doctor and the reason he said it was because he was asking me what the point was to taking the test. Since if the test came back bad the Everlywell company wouldn’t trust the test enough to write a prescription to fix the problem. Also any self respecting doctor wouldn’t trust the test enough to write one and they would then reissue the test. Even if the test came back good my doctor told me he would likely order a professional test done anyway because my insurance would already cover these professional tests and if you had a concern we should look into it. So in the end no matter what, you would have to pay for two tests. One over the counter and one professional one. And if Everlywell doesn’t trust it’s test results enough to issue a prescription if needed based off the results why should you trust it. ### 1/5 — Test results *2023-11-17, version 1.8.12* Paid a lot of money for nothing! If you already have thyroid issues and get them checked through your doctor DON’T spend the money…you’ll get the same results as your doctor. Tried to check for allergic reactions to food…results were nothing that I eat! Don’t spend the high dollars! If you have healthcare and have your regular bloodwork checked this is not worth it! Thanks for draining my pocketbook! Big dollars for ZIP/ZERO/NADA information! If you don’t have insurance you’ll still spend more than it’s worth! ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t register kit *2026-07-21, version 1.35.0* Got the kit. Set up an account with Everywell (so now they have and can sell all my info - YAY), then tried registering my kit online (not on app). Could never get to the point where I could scan the QR code or enter kit ID on the web, so downloaded the app. Scanned the kit, logged in… and then… still couldn’t register. “Continue” button still greyed out, despite all fields filled in, terms&conditions read and accepted (boxes checked), but still greyed out. Emailed support (NO PHONE NUMBER) and am waiting for response. Will update if things get fixed. ### 1/5 — Horrid app- “500 WHOOPS” notification on every key stroke *2026-04-19, version 1.34.1* Not worth the frustration since you can’t read results of tests without getting “500 WHOOPS”a- the whoops is not endearing after 15th time in 2 minutes. ### 1/5 — Dysfunctional app *2026-04-10, version 1.34.1* Videos that were supposed to to demonstrate how to collect samples had no audio, then when I had to submit a picture to validate my sample, it insisted I send an email, and wouldn’t let me proceed to the next step ### 1/5 — Just sucks *2026-03-27, version 1.34.1* Repeatedly logs me out and asks me to log back in in an infinite loop ### 1/5 — App is garbage *2025-12-01, version 1.34.1* Scan kit to register and click next and it signs me out. Doesn’t let me do the test. ### 1/5 — Non Stop Push Notifications *2025-05-24, version 1.32.1* Awful.. the app went dark for months and then came back with a push notification vengeance. ### 1/5 — Wrong results *2025-05-10, version 1.32.1* Title speaks for itself ### 1/5 — Check the BBB before you buy *2025-04-03, version 1.31.13* Wow, I wish I would’ve checked the Better Business Bureau before I purchased these test you spend hundreds of dollars on testing that you cannot use because you don’t notice the expiration date has passed. Their refund and replacement policy is a huge joke. ### 1/5 — They sell your results to 3rd parties *2025-01-22, version 1.31.13* Just received a class action notice that they gave results to third parties. Can't trust any company in the health care system DDD ### 1/5 — App is okay tests are garbage *2024-12-01, version 1.31.13* Testing process is poor. Difficult to complete and every test has to be retaken. Poor product and I don’t recommend. ## Most praised reviews (10 highest-rated) ### 5/5 — Par Nurse *2026-04-24, version 1.34.1* I have used tests kits since 2020 and as a nurse this lab and resources are excellent. ### 5/5 — Test *2025-07-04, version 1.32.1* The test was rather simple to do and there was enough information if I had questions. ### 5/5 — Great! *2025-06-09, version 1.32.1* I love getting these tests delivered and getting reliable results in a short time period. I have used many testosterone tests and the food allergy and lipids test, the app is easy to use and check for results, which have about the same turnaround as a doctor’s office without the co-pay and hassle of taking time off or going at lunchtime. They provide lancets for blood but I just draw mine with a needle which saves my fingers from producing the rather large amount of blood needed to fill the card. The labs are CLIA compliant so you know your results are reliable. Thanks Everlywell for the easy to use service and for Everlywell plus which allows me to check my testosterone monthly at reduced cost. ### 5/5 — Sample process *2024-05-06, version 1.8.800* So simple, so well explained! Excited to hear back! ### 5/5 — Md *2024-04-05, version 1.8.701* I will wait for the results, so far so good ### 5/5 — Amazing! *2024-02-11, version 1.8.41* Easy testing from the comfort of your home. Detailed instructions and even a video so you know you’re taking your test correctly. 10/10 ### 5/5 — Food allergy test *2023-11-07, version 1.8.11* My son and daughter-in-law decided to do this for various reasons and I thought I would try it. I can't wait to get my results. The test was easy to use and self-explanatory. ### 5/5 — Very convenient *2023-07-26, version 1.7.13* This is a very convenient way to take hold of your health, especially when doctors don’t order certain blood tests. It’s good to know I can take control of my own health by using this platform. ### 5/5 — Great resource to assist in monitoring my health. *2023-07-26, version 1.7.13* Awesome product and great service. ### 5/5 — grateful *2023-05-11, version 1.6.20* you were amazing in helping me Thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*