# Eversource Energy — user reviews > 251 indexed App Store user reviews of Eversource Energy by Eversource Energy Service Company, rated 4.86/5 from 31,802 ratings. - Source: https://appshunter.io/ios/app/eversource-energy/id1452925688/reviews - App overview in markdown: https://appshunter.io/ios/app/eversource-energy/id1452925688.md - Rating breakdown: 5★ 8,164 · 4★ 624 · 3★ 146 · 2★ 41 · 1★ 166 ## What do users think of Eversource Energy? Overall sentiment: negative **Pros** - 🚀 Easy to track payments and statements - 👍 Useful and reliable app - 🔒 Facial recognition login **Cons** - 🐛 Frequent login errors and app crashes - 🔒 Inability to save login credentials - 💸 No credit/debit card payment option - 🤔 Clunky UI and navigation - 🔍 Lack of detailed usage tracking and history **Commonly reported bugs** - Login issues and account not recognized - Password reset function not working - Billing information not accurately reflected - Outage notification feature not functioning **Most requested features** - Add credit/debit card payment option - Improve login experience and allow credential saving - Enhance usage tracking and history features - Optimize UI for better usability - Add partial payment option ## Newest reviews (14 of 251) ### 4/5 — fast/easy *2026-08-07, version 4.8.0* easy to work it. ### 3/5 — Impossible to add person *2026-08-05, version 4.8.0* I called to customer service for adding 1 more person to my account. Your representative promised to add, but didn’t it. ### 3/5 — Broken links *2026-07-16, version 4.8.0* The usage breakdown would be a nice feature if the link to the survey worked and I could get more specific information about my energy usage. The link to the survey is also broken on the eversource website. Not helpful. I hope they get this fixed soon! ### 5/5 — Love the app *2026-07-01, version 4.8.0* For so long I would go to the website to pay my bill, so glad for the app. So much easier to just pay my bill ### 5/5 — Good app *2026-06-18, version 4.8.0* And good service ### 5/5 — Consumer *2026-06-15, version 4.8.0* I prefer less prompting and more personal touch! ### 5/5 — Thank you *2026-06-07, version 4.8.0* Thank you and please keep being transparent with us the clients. ### 5/5 — Excellent App *2026-06-03, version 4.8.0* So Easy to use for you all need ### 5/5 — Valentina *2026-05-29, version 4.8.0* Thanks ### 5/5 — Best way to pay *2026-05-24, version 4.8.0* Gracias por atender todos nuestros problemas y brindar este metodo facil de pagar y ver el consumo q utilisamos gracias Eversource ### 5/5 — Love it *2026-05-23, version 4.8.0* Good and easy make a payment. ### 2/5 — Face ID never works *2026-05-21, version 4.8.0* I’ve set up Face ID multiple times, and it always shows the icon that it is scanning my face when I open the app, but it does not log me in. So annoying that it scans my face but still makes me go find and type a password. ### 5/5 — 5 stars *2026-05-12, version 4.8.0* Excellent ### 5/5 — Prefect app *2026-05-11, version 4.8.0* I’ve had a great experience using the Eversource app. It’s easy to navigate, payments are simple to make, and I like being able to quickly check my balance and energy usage anytime. The outage updates and notifications are also very helpful. Everything is organized clearly, and the app saves a lot of time compared to calling customer service. Very convenient and user-friendly! ## Most critical reviews (10 lowest-rated) ### 1/5 — Sky high *2026-08-22, version 4.8.0* You have some of the highest prices in the nation and it’s a bit ridiculous so yeah there’s that ### 1/5 — Cannot Get Into Account *2026-07-18, version 4.8.0* All of sudden the app won’t allow me to get into my account. States that it doesn’t support VPN. I turned off my VPN and it still won’t allow me to log in. ### 1/5 — Ever source energy *2026-07-13, version 4.8.0* Company is a monopoly ### 1/5 — Not ALLOWED to give negative feedback?!? *2026-06-11, version 4.8.0* This app asks me whether I love it (love?really?) at least three times per use. And the only answer choice is “yes!” I mean, why even bother asking me? That’s just sad. That is NOT customer service. ### 1/5 — Cannot Pay with Credit Card *2026-06-08, version 4.8.0* On the web, I can pay with my credit cars using SpeedPay. However I can only pay with Bank Accounts with the app. Given 95%+ of the time I use this app to pay bills, this makes the app quite useless for me. ### 1/5 — Useless *2026-06-06, version 4.8.0* Never has the correct amount owed. Brought to the attention of Eversource, not interested in fixing the problem. ### 1/5 — awful *2026-04-27, version 4.8.0* you can literally do absolutely nothing but pay a bill through this app sometimes…… you would think in 2026 they could have the most specific up-to-date intuitive interactive and easy to navigate application but no, you can barely just pay your bill ### 1/5 — Worst electric company with below standard app *2026-04-24, version 4.8.0* Worst electricity enterprise where from CEO to customer service is a shame and disaster. ### 1/5 — Worst App for the Worst Company *2026-04-10, version 4.7.1* As the title says ### 1/5 — Horrible *2026-04-03, version 4.7.1* Horrible ## Most praised reviews (10 highest-rated) ### 5/5 — Great app! *2026-08-25, version 4.8.0* I wish the “ payment initiated” email was sent sooner! ### 5/5 — Easy workflow *2026-08-15, version 4.8.0* Well designed app easy to find what you’re looking for easy to work through view usage data, payments, etc. ### 5/5 — Convenient and Easy! *2026-08-11, version 4.8.0* Don’t judge me, but I’m one of those people who forgets to make payments even though I have the money. I can’t do auto pay because my paydays are irregular. Can pay on time I just forget. So having this app makes it so easy! Now I’m always up-to-date. ### 5/5 — Much Quicker *2026-08-07, version 4.8.0* Glad I signed up / so much quicker ### 5/5 — This App Is Awesome *2026-07-30, version 4.8.0* I love this app! It’s user-friendly and makes it easy to find the billing information and documents I need. Making a payment is quick and convenient, and I’ve never experienced the app crashing. Overall, it’s been a smooth and reliable experience. ### 5/5 — Easy to use *2026-07-27, version 4.8.0* Great app! It’s easy to use and understand. ### 5/5 — Very easy *2026-07-21, version 4.8.0* We don’t always have time to write out bills this app helps keep track of payments usage and things I’m happy it’s working in our favor ### 5/5 — So easy *2026-07-19, version 4.8.0* Well thought out app. Logical & fast ### 5/5 — Very convenient *2026-07-15, version 4.8.0* I can report outages, pay my bill and contact support all from the app ### 5/5 — Easy! *2026-07-14, version 4.8.0* Great app easy to pay bills --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*