# EVGATEWAY — user reviews > 186 indexed App Store user reviews of EVGATEWAY by EvGateway, rated 4.10/5 from 794 ratings. - Source: https://appshunter.io/ios/app/evgateway/id1202982043/reviews - App overview in markdown: https://appshunter.io/ios/app/evgateway/id1202982043.md - Rating breakdown: 5★ 564 · 4★ 43 · 3★ 28 · 2★ 17 · 1★ 142 ## What do users think of EVGATEWAY? Overall sentiment: negative **Pros** - ⭐ Great customer service - 🚀 Easy to use app - 🚀 Charging process works as expected **Cons** - 🐛 App crashes and freezes frequently - 🔑 Confusing and buggy authentication process - 💰 Expensive charging rates and fees - 🤖 Poor app design and user experience - ⚠️ Chargers often not functioning properly - 🔄 Charging sessions randomly interrupted **Commonly reported bugs** - App unable to locate or connect to chargers - Incorrect charging session details and billing - Persistent login issues and account problems **Most requested features** - Integrate with more payment options - Improve map and station information - Provide better notifications and status updates - Allow password management integration ## Newest reviews (19 of 186) ### 3/5 — Instructions *2026-08-12, version 5.9.9* Bad Instructions- over 10 tries. Have no clue why it finally worked. ### 1/5 — Not reliable *2026-07-13, version 5.9.9* Downloaded this in a pinch and never worked. ### 1/5 — Unreliable *2026-07-02, version 5.9.9* It never connects to my car. I have to call costumer service to get connected and 3 out of 4 times they can't connect the card to the network and they don't have a clear solution for it. ### 1/5 — Poor searching and performance *2026-06-29, version 5.9.9* Poor search experience when looking up by id which makes it pretty much unusable - slow performance in just getting the app open making this a painful daily routine ### 1/5 — App hardly works *2026-06-28, version 5.9.9* Every time I open the app, or click on anything it spins forever, even on high bandwidth connections. It also forgets who I am, needing to sign back in all the time, made worse by lack of integration with iOS password app. More recently the charging unit itself keeps resetting causing the car to stop charging. Often when I plug in my car the entire interface starts to flicker causing the other car to stop charging. This in turn happens to me when someone else plugs in their car. Worse than that, after it disconnects they start charging idle fees. If it happens at the start of a 1 hour meeting, you end up paying 30+ minutes of idle fees before you get a chance to disconnect your car. This is the worst ev charger ever. ### 1/5 — Unbelievably buggy app *2026-06-19, version 5.9.9* The app keeps logging me out every other day. After logging in with OTP, it asks for password again. The landing page takes so long to load and it keeps forcing me to turn on my location. Why ?? Just use my default location. The home page shows me the map of USA with all the stations count. Why do i need to see the stations across America ? Half of the stations at my work are broken. This app is a very good example of how to not build an app ### 1/5 — Constant issues *2026-06-09, version 5.9.9* I’ve had nonstop issues with this app, which is terrible because charging my car is really important and I need it to be reliable. Issues include poor experience, signing up to non-public networks and even not sending the SMS login code ### 1/5 — Closed stations *2026-06-03, version 5.9.9* Closed stations. hard to use ### 1/5 — Not functioning *2026-05-25, version 5.9.9* Chargers not working ### 1/5 — Terrible app. Terrible service *2026-05-21, version 5.9.9* I’m pretty sure this company is involved an internal combustion engine conspiracy Unfortunately my city contracted with this awful company to service all of their chargers. It’s hard to count all the ways that this service is garbage, from the amount that it fails to start charging to the almost hilariously bad typos in the app and email. It’s clear that this company is bottom of the barrel when it comes to value. I shudder to imagine how much my city flushed down the toilet for this service that nobody wants to use ### 1/5 — Always issues *2026-05-18, version 5.9.9* She seemed to always have problems at this Carpinteria charging system. I live here in town. I always try and use it and just never have luck. It’s very frustrating when you need it. ### 1/5 — Derated Slowwwwwww *2026-05-15, version 5.9.9* Slow derated and expensive ### 1/5 — App hardly works *2026-05-12, version 5.9.9* Every time I open the app, or click on anything it spins forever, even on high bandwidth connections. It also forgets who I am, needing to sign back in all the time, made worse by lack of integration with iOS password app. More recently the charging unit itself keeps resetting causing the car to stop charging. Often when I plug in my car the entire interface starts to flicker causing the other car to stop charging. This in turn happens to me when someone else plugs in their car. This is the worst ev charger ever. ### 1/5 — Utter junk *2026-05-11, version 5.9.9* Awful experience. App barely works, and then logs you out while youre trying to check on status. Then a week later, I get a bunch of status emails to reconnect bc the charging session was interrupted - for a charge session a week and a half ago. How do they get away with such trash? Are they using AI to replace real developers? I will be asking for my money back remaining in my wallet. ### 1/5 — Too many issues with app *2026-05-06, version 5.9.9* Many stations won't work. App says mobile number invalid for months. Customer service will say they have been working on this issue for months and we can't charge for months because of their prod issues. It took me 1 hour to start charging the car. I had to talk to customer service and remote start the charging session because they have a prod issue going on for 1+ months ### 1/5 — Literally the worst *2026-04-29, version 5.9.9* This is by far the buggiest, least stable, least reliable app and charging platform I have ever used. If it was not the only option available at my workplace, I would actively avoid using it anywhere else. There seem to be new issues every single week. I have at best a 50% success rate. If you have to use this like me, Godspeed. ### 1/5 — Garbage *2026-04-24, version 5.9.9* The app is frustratingly slow, which make the entire experience terrible and they are significantly more expensive than the other charging service/app I use. I am not paying more for worse service. I will be skipping these from now on. ### 1/5 — User experience SUCKS *2026-04-23, version 5.9.9* The app boots my session, starting a charge takes many steps on the app at the plug. ChargePoint has it figured out EvGateway has not ### 1/5 — App hardly works *2026-04-16, version 5.9.9* Every time I open the app, or click on anything it spins forever, even on high bandwidth connections. It also forgets who I am, needing to sign back in all the time, made worse by lack of integration with iOS password app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Thieves *2026-08-08, version 5.9.9* Chargers don’t work, refunds not an option. Garbage. ### 1/5 — live in Centennial, Colorado *2026-08-06, version 5.9.9* I live in a building called The Glen in Centennial and the charging stations are always down. Give you multiple errors. Sometimes you have to go twice downstairs to reconnect it and disconnect it reconnected it’s a mess. ### 1/5 — Compliance Only *2026-08-03, version 5.9.9* No attempt to provide an experience worth repeating. Screens in direct sun where local temps normally exceed 110° for weeks at a time. Broken equipment. Numbering that is hard to comprehend. App shows two choices when there are six! You just can’t see that unless you accidentally scroll right and find the other four options. App just hangs there spinning and without explanation. Ultimately, if you thought you were safe now in the 115° heat because you’ll be able to charge at the only fast charger for 40 miles, you’re dead. EVs are still a chore to drive far from home. EV Gateway makes that even worse. ### 1/5 — Extremely unreliable *2026-07-30, version 5.9.9* Both the chargers and the app are terrible. ### 1/5 — Never works *2026-07-28, version 5.9.9* There are 6 stations where I live— no one works… ever ### 1/5 — Birchwood EV connections are not working. *2026-07-26, version 5.9.9* Terrible!!!! ### 1/5 — Station sucks *2026-07-24, version 5.9.9* Most stations don’t work and won’t be repaired ### 1/5 — Non existent support team *2026-07-24, version 5.9.9* I have had two incidents where the station automatically disconnects the charging cable before the expected charge %. I raised a ticket with the team and they said they will look into it. They didn’t respond to me after a while. This was a new car and I assumed that I had set something wrong. The same thing happened again after a month and I was sure that this time it was not a car issue. They responded to my ticket and then nothing no response for 2 weeks. Their support team is non existent and is a joke. I would recommend use alternatives if possible. ### 1/5 — Bad experience *2026-07-19, version 5.9.9* In Palm Springs didn’t work at all tried two chargers call for help not helpful ### 1/5 — “Invalid Mobile Number” *2026-07-13, version 5.9.9* This is the message you need to get accustomed to seeing when you use this app. ## Most praised reviews (10 highest-rated) ### 5/5 — $10 option… *2026-06-05, version 5.9.9* Haven’t had any issues when using the EVGateway chargers I have come across. Please add a lesser amount than the $20 you have in the app to fund accounts. $10 would be great, or add the option for inputting any amount $10 or more. ### 5/5 — Support Experience *2026-02-27, version 5.9.9* Excellent support getting my use from “Guest Sign in” to account Login. ### 5/5 — The new UI looks amazing *2024-07-19* The built-in chat support was very helpful & quick response time for initiating a charging session remotely. **Developer response:** Thank you for sharing your experience. Such positive words keep our team motivated to serve our users. Thank you for using our app! ### 5/5 — Improved app, no issues at all. *2023-10-05, version 4.8* This app was easier to use than Electrify America honestly. I think they fixed whatever issues people complained about. ### 5/5 — Charging at Toronto *2023-05-15, version 4.5* Used it to charge my car on my trip to Toronto. Quick and easy to use. Charged my polestar. ### 5/5 — Tried it for the first time *2023-05-01, version 4.5* Works as expected. Was able to charge my car at Caledon ski club . ### 5/5 — Useful and intuitive *2022-06-27, version 4.1.5* Quite useful. Since the update I haven’t had issues and works as promised. Great value. The interface is more streamlined, easy to add $$ and keep track of charging. Would definitely recommend and will continue to use! ### 5/5 — Very Easy to Use *2022-01-15, version 4.1.1* This app was so easy to use. No glitches, it worked perfectly. Payment system is also very easy to use. ### 5/5 — Great Customer Service *2021-12-11, version 4.1.1* Was not able to get the charger working. Called the support number on the charging station for help. The support person that answered walked me step by step through the various things I had to do and helped me get the charging started. So kind and patient! Very different to other experiences I’ve had with other EV charging apps! ### 5/5 — Updated version *2021-01-12, version 3.7* Updated app works very well I drive around LA a lot, it’s very helpful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*