# Evrotrust — user reviews > 38 indexed App Store user reviews of Evrotrust by Evrotrust Technologies Ad, rated 4.70/5 from 295 ratings. - Source: https://appshunter.io/ios/app/evrotrust/id1195807317/reviews - App overview in markdown: https://appshunter.io/ios/app/evrotrust/id1195807317.md - Rating breakdown: 5★ 267 · 4★ 5 · 3★ 3 · 2★ 1 · 1★ 19 ## Newest reviews (10 of 38) ### 3/5 — Erreur sur les tarifs *2026-07-08* Bien, mais vous avez des erreurs dans l’affichage des tarifs mensuel/annuel ! **Developer response:** We are sorry to see your rating. Your feedback is important to us, and we would love the opportunity to improve your experience. If you'd like to share more or need assistance, please contact our support team at support@evrotrust.com ### 4/5 — Good but… *2025-07-29* Works but the FaceID feature is broken **Developer response:** Dear valued customer, Thank you for your feedback and please accept our apologies for the inconvenience! We have heard your feedback and will take all relevant actions. ### 2/5 — Review *2024-12-14* Extremely confusing payment scheme, very user unfriendly, developer unfriendly **Developer response:** Thank you for your feedback and please accept our apologies! We are working hard to make your daily digital life seamless and secure. We have heard your feedback and will take all relevant actions to improve this process. For more information contact us at support@evrotrust.com. ### 3/5 — Needs to be made easier for the user *2023-09-21* Had to repeat the scan process 3 or 4 times Did not work **Developer response:** Dear valued customer, We recommend that you place the ID document on a black background and start the scanning process from the back of the document, after the text "Please provide the other side" appears, you should also perform this action. For more information and assistance, write to support@evrotrust.com. ### 1/5 — Helplessness frustrates users *2023-02-06* Although it’s a simple app problems do occur and when they do you’re basically helpless: the menu category “Help” includes a demo on how to use the App which leads you to a web page with an error 404; a link to their FAQs which are absolutely irrelevant to the regular app user and an email address as a contact, when they could have given you the phone number as well (I comprehend the reasons behind this but if I want to call you I will do it and you’ll just frustrate me even more by not giving me instant access to your customer support’s number and making me look it up) ### 1/5 — Server communication error *2023-01-11* There is “Server communication error” every time when I try to login. I’ve made a registration and I’m not able to login anymore. **Developer response:** Dear valued customer, We have a temporary restriction on using the Evrotrust mobile app on more than one device. To be able to use our app on a new device, you need to deactivate your account on the previous one. For more information contact us at support@evrotrust.com. ### 1/5 — This app is not working *2023-01-02* Once registered when you try to log in it pops a message: Server error. Multiple attempts with latest iOS **Developer response:** Dear valued customer, We have a temporary restriction on using the Evrotrust mobile app on more than one device. To be able to use our app on a new device, you need to deactivate your account on the previous one. For more information contact us at support@evrotrust.com. ### 1/5 — Skip this, doesn't work on your PC or Mac *2022-10-03* The most basic functionallity is missing from this app, namely adding your e-sig certificate to your computer to be able to be authenticated on government websites. Not worth your time. **Developer response:** Dear valued customer, Thank you for your feedback! The mobile application of Evrotrust is created to be used only from your mobile device. To use certificate on your computer you need certificate which is recorded on a smart card. ### 1/5 — User app *2021-10-06* The app is totally not user friendly. It took us more than two hours to figure out how to incorporate and edit an information in the certificates and still without success even after following the app video ( which is way to fast to follow). This should be straight forward!!! **Developer response:** Dear valued customer, Thank you for your feedback and please accept our apologies for your inconvenience! We are working hard to make your daily digital life seamless and secure. We have heard your feedback and will take all relevant actions. ### 1/5 — Doesn’t recognize ID *2021-06-30* After many attempts it doesn’t recognize my ID. Very buggy app. **Developer response:** Dear customer, Thank you for your feedback and please accept our apologies for your inconvenience! We are working hard to make your daily digital life seamless and secure. We advise you to place your document on a dark and stable background throughout the scanning process. For more information contact us on support@evrotrust.com. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not reliable *2026-07-07* After many trials adding a good quality video and id photos, it couldn’t confirm the ID for no real reason and I lost my customer, il’s not a professional tool. **Developer response:** We are sorry to see your rating. Your feedback is important to us, and we would love the opportunity to improve your experience. If you'd like to share more or need assistance, please contact our support team at support@evrotrust.com ### 1/5 — Not reliable *2026-03-23* The app failed over 10 time to recognize my face … I have been trying for over 1 hours . No success . It does not even tell you what fail , if there is other approach to take. I tried itsme , it did it at the 1st attempt. Evrotrust is not a mature application to be on the market . **Developer response:** Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced. We take your concerns seriously and would like to resolve the issue. Please contact our support team at support@evrotrust.com ### 1/5 — Peu intuitif *2026-03-20* Abandonné après quelques tentatives **Developer response:** We are sorry to see your rating. Your feedback is important to us, and we would love the opportunity to improve your experience. If you'd like to share more or need assistance, please contact our support team at support@evrotrust.com ### 1/5 — Not good *2026-03-06* I took at least ten pictures of my ID and face and none of them were accepted. This is unacceptable and not customer friendly. Need to correct and refine this low quality app up to current standards. **Developer response:** We are sorry to see your rating. Your feedback is important to us, and we would love the opportunity to improve your experience. If you'd like to share more or need assistance, please contact our support team at support@evrotrust.com ### 1/5 — So sad… *2026-01-29* The verification of the Id Card is not working ! I’ll try 12 times with the instructions that i saw here bit it’s still not working. **Developer response:** We apologize for the inconvenience. For assistance, please contact our support team at support@evrotrust.com ### 1/5 — So bad *2025-06-04* One of the ugliest and disgusting apps i ever used **Developer response:** Dear valued customer, Thank you for your feedback and please accept our apologies for the inconvenience! We are working hard to make your daily digital life seamless and secure. Happy signing! ### 1/5 — Literally awful *2025-02-03* Password didn’t save, now I can’t access my account. There’s no recovery option. Said any signed forms could no longer be accessed ever again. **Developer response:** Thank you for your feedback and please accept our apologies! We are working hard to make your daily digital life seamless and secure. We take access to your account seriously and have enforced robust verification to restore your account. We have heard your feedback and will take all relevant actions to improve this process. For more information contact us at support@evrotrust.com. ### 1/5 — Identification process is buggy *2024-12-10* Downloading the app and registering went quite smoothly but the identification process is buggy and inconsistent. I had to try many times before it accepted my selfies and marked it green. But then I immediately got a notification to recapture the ID. This has happened at least three times already. ### 1/5 — Does not work *2024-12-08* Does not recognize ID and there’s nothing you can do. Tried on two different phones, redownloading app, no support, scanned 10+ times. ### 1/5 — Not working+violation of privacy *2023-07-07* After 8+ attempts to set up and verify my profile, I'm giving up. App doesn't say why face recognition fails. Nor does it give any info on why my ID document scan or info is not good enough. On top of that, when on a video call with their customer support for identification by operator (as their face recognition failed to provide a positive result multiple times in a row), then without prior warning nor asking my consent, the support person switched my phone's front camera to back camera saying they need me to show an ID document. The call was recorded, thus a video showing my HOME was recorded. That is an outrageous violation of privacy. **Developer response:** Dear valued customer, Thank you for your feedback and please accept our apologies for the inconvenience! We are working hard to make your daily digital life seamless and secure ## Most praised reviews (10 highest-rated) ### 5/5 — Simple et efficace *2026-07-18* Application au top ! Simple, rapide, efficace ! **Developer response:** We are sorry to see your rating. Your feedback is important to us, and we would love the opportunity to improve your experience. If you'd like to share more or need assistance, please contact our support team at support@evrotrust.com ### 5/5 — Vasil Atanasov *2026-01-23* Excellent app! Easy and simple **Developer response:** Thank you for your feedback! We're delighted the app is serving you well. Happy signing! ### 5/5 — Parfait *2026-01-13* Parfait **Developer response:** Thank you for your wonderful feedback! We're so glad to hear you're enjoying the app. Happy signing! ### 5/5 — Evrotrust *2025-12-09* Makes signing documents so much easier. And it’s quite straightforward to use **Developer response:** Thank you for your wonderful feedback! We're so glad to hear you're enjoying the app. Happy signing! ### 5/5 — Super!!! *2025-06-04* Super!!! **Developer response:** Dear valued customer, Thank you for your feedback! We are glad to hear that you like working with our application. We are working hard to make your daily digital life seamless and secure. Happy signing! ### 5/5 — MR *2024-01-09* Great app!!! Does the job, thank you!!! **Developer response:** Dear valued customer, Thank you for your feedback! We are very delighted to hear what you like. We are working hard to make your daily digital life seamless and secure. Happy signing! ### 5/5 — Simply the best *2023-06-27* Really convenient app, the best I ever used! **Developer response:** Dear valued customer, Thank you for your feedback! We are glad to hear that you like working with our application. We are working hard to make your daily digital life seamless and secure. Happy signing! ### 5/5 — Quick and easy *2022-04-17* The app isamazing **Developer response:** Dear valued customer, Thank you for your feedback! We are glad to hear that you like working with our application. We are working hard to make your daily digital life seamless and secure. Happy signing! ### 5/5 — User *2021-07-22* Super fast, user friendly and eco friendly ! Thank you for saving trees and my time :) **Developer response:** Dear valued customer, Thank you for your feedback! We are very delighted to hear what you like. We are working hard to make your daily digital life seamless and secure. Happy signing! ### 5/5 — Convenient *2021-04-07* A very convenient and fast way to sign documents when you are abroad. Seems easy to use and very straightforward. I just wish more companies accepted this instead of asking you to sign papers in person! **Developer response:** Dear valued customer, Thank you for your feedback! We are glad to hear that you like working with our application. We are working hard to make your daily digital life seamless and secure. Happy signing! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*