# eWeLink — user reviews

> 1,699 indexed App Store user reviews of eWeLink by Shenzhen CoolKit Technology Co., Ltd., rated 2.70/5 from 64 ratings.

- Source: https://appshunter.io/ios/app/ewelink/id1035163158/reviews
- App overview in markdown: https://appshunter.io/ios/app/ewelink/id1035163158.md
- Rating breakdown: 5★ 22 · 4★ 5 · 3★ 0 · 2★ 7 · 1★ 30

## What do users think of eWeLink?

Overall sentiment: neutral

**Pros**

- 👍 Easy to use
- 🚀 Quick response time
- 💡 Integrates with Alexa and Google Home
- 👍 Reliable performance
- 👍 Flexible scheduling and automation

**Cons**

- 🐛 Connectivity issues
- 🐛 Pairing problems
- 🐛 Frequent app crashes
- 🐛 Unreliable device control
- 🐛 Buggy firmware updates
- 🔒 Privacy concerns

**Commonly reported bugs**

- Devices randomly going offline
- Timers and schedules not working as expected
- Inability to select Wi-Fi network during setup
- App login issues and frequent sign-outs
- Incompatibility with newer iOS versions

**Most requested features**

- Add support for more smart home platforms
- Improve device sharing and multi-user functionality
- Provide more advanced automation and scheduling options
- Add an offline mode for local device control
- Improve app UI and UX for better usability

## Newest reviews (19 of 1,699)

### 4/5 — 홈설정에서 홈 순서 조정 좀 할 수 있게

*2026-08-19*

어플 잘쓰고 있는데요 홈 순서 좀 조정할 수 있게 해줘요

### 3/5 — SONOFF bridge pro

*2026-08-18*

Вроде всё устаканилось, устройства перестали массово выпадать из сети. Осталась проблема с умными розетками Sonoff. Периодически не работают. В приложении не открыть их свойства, настройка: «Ошибка. Попробуйте ещё раз». Созданные сценарии с розетками не работают, а при создании новых сценариев, в списке устройств розеток нет.

**Developer response:** Hello! Could you send more details about the bridge crashes after the 3.3.0 update to support@ewelink.zendesk.com? Please include the device ID, the crash/offline time, the status of the indicator light, and any screenshots so we can check further.

### 2/5 — Seems to work but one control device only

*2026-08-15*

The app seems to work OK to turn my Sonoff ceiling fan controller on and off. I initially had a hard time connecting the device to the app, but once it was connected the connection between the app and the device has been good.

The worst thing for me is that the service allows connection of only one control device at a time. This is annoyingly inconvenient since I have multiple iOS devices. Logging into the service on my phone’s app logs my iPad’s app out and vice-versa, making the widget useless since you have to open the app and log into the service every time one device is out of reach.

### 2/5 — Problemas

*2026-08-11*

Sistema as vezes não informa

**Developer response:** Hello! Could you please share more details about what information the system fails to provide? Please send the related device ID and screenshots to support@ewelink.zendesk.com so we can better understand the issue and check further.

### 2/5 — Impossible de mettre en widget la température

*2026-07-24*

Je l utilise avec des capteurs de temperature. On peut mettre des scenes et des actions en widget mais impossible d afficher juste les capteurs de temperature !

**Developer response:** Hello! Do you mean you'd like to add your temperature sensors directly to a widget to view their readings? Please send your device ID to support@ewelink.zendesk.com so we can better understand your request.

### 2/5 — Poor

*2026-07-21, version 5.26.0*

Can’t update to new software version for temp humidity device Sonoff

### 2/5 — Sonoof painel

*2026-07-14*

No setting new wallpapers on the notification panel.

**Developer response:** Hello! This setting is related to the device itself rather than the eWeLink app. We recommend contacting the device seller for further assistance with changing the notification panel wallpaper setting.

### 1/5 — Alle Entwickler entlassen

*2026-07-04*

Es gibt wirklich nichts was daran gut ist

**Developer response:** Hello! We're sorry the experience didn't meet your expectations. Could you share what went wrong or which parts you think could be improved? If possible, please send more details or screenshots to support@ewelink.zendesk.com so we can better understand and help.

### 1/5 — Senaryo düzeltmesi

*2026-07-03, version 5.25.1*

Senaryo yapıyorsun cihaz açıkken elektrik gidip gelince cihaz kapanıyor tekrar açman gerekiyor çok saçma zaman saati yerine nasıl tercih edelim

### 1/5 — Not able to pair the device with wifi

*2026-07-03, version 5.25.1*

Not able to pair the device with wifi, so it id useless

### 2/5 — Sonoff switch

*2026-07-02, version 5.25.1*

Can’t get it to pair. The app doesn’t detect it when in pairing mode

### 1/5 — Primera apps que no se instala

*2026-07-01, version 5.25.1*

Arreglen eso es la primera apps que no puedo instalar intente en un 13pro más y dos iPad y caso perdido no se puede instalar

### 1/5 — Junk

*2026-06-30, version 5.25.1*

Junk

### 4/5 — Please Better Version on iPhone Air

*2026-06-30, version 5.25.1*

I’m using iPhone Air but seems my button back is way too up, so I can’t reach unless use gesture to back. Some information not readable because of the toggle hidden by island of front facing camera. Please fix it in next update. I think this only happen on iPhone Air that not same like iPhone Pro Max’s dimension.

### 1/5 — Tragedia

*2026-06-27, version 5.25.1*

Pełno reklam, nieintuicyjna obsługa, podłączenie panelu sonoff po qrcode nie odbędzie się bez przejścia przez ogromną ilość bezsensownych kroków w apce… wstyd, że sonoff w ogóle używa tego softu (sprzęt robią świetny). 15 minut testów i mi wystarczy. Dziękuję.

### 1/5 — Data collection app

*2026-06-27*

Requires an online account and location information.

All this for a simple temperature sensor.

I do not accept those requirements. Returning for refund, as this was not disclosed by the reseller.

### 1/5 — Anything else

*2026-06-26*

I bought a 4 channel smart switch about 4 years ago. It said to use this app to control it. It worked great at first but has gotten less stable and reliable with every update and if I was inclined to purchase the premium features, the poor performance of basic functionality.

**Developer response:** Hello! We're sorry to hear about your experience over time. We understand your concerns regarding stability after updates and overall performance. Could you please share more details about the issue you're currently facing, along with any screenshots or videos? You can send them to support@ewelink.zendesk.com so we can investigate further.

### 1/5 — 無法登入

*2026-06-26, version 5.25.1*

登入失敗

### 1/5 — No funciona

*2026-06-25, version 5.25.1*

En Apple quedan la opciones de ok y atrás en la pantalla deslizable y no funcionaba.

## Most critical reviews (10 lowest-rated)

### 1/5 — Pretty Sure Data Harvesting

*2026-08-24, version 5.27.0*

Bought two bulbs from Amazon to work with this app. Neither bulb worked. Had to create an account. One defective bulb okay, two is suspicious

### 1/5 — FINGER WEG! Datenkrake.

*2026-08-17*

Titel sagt alles.

### 1/5 — Assinatura

*2026-08-14*

Fiz 2 assinaturas pra mim e pra minha esposa pra conseguir usar o CarPlay. 
E não dá pra usar os dois CarPlay com o mesmo dispositivo compartilhado!!
Que lixo !!!!
Gastei dinheiro a toa !!!!!!!
Não paguem a assinatura não vale a pena !!! 
Gostaria que devolvessem meu dinheiro!!!

### 1/5 — Absolut falsche Zahlen

*2026-08-03*

Bei kWh Preis von 40Cent zeigt mir die App mehrere Milliarden Cent an Kosten an. Und das nur im letzten Monat innerhalb von 5Std und mit einem einzigen Smart Plug. 🫣

Im letzten Jahr inkl letzten Monat sollen es dann plötzlich 54Cent sein. 🤨

**Developer response:** Hello! Thanks for bringing this to our attention. Could you please send your device ID and screenshots of the kWh price and cost records to support@ewelink.zendesk.com? We'll take a closer look.

### 1/5 — Not easy

*2026-08-01, version 5.26.0*

Don’t reliability work

### 1/5 — Never worked!

*2026-07-26*

If I could give it zero stars, I would!This “ smart” light bulb never worked! It never went into breathing mode. It said it paired with the lightbulb, but it never turned on. I tried in multiple places in my house and it never turned on even though it’s connected to the Wi-Fi. Waste of my money.

**Developer response:** We're sorry the bulb hasn't worked as expected. Does it light up when you turn on the physical switch? If so, please check whether it shows online in the app, as offline devices can't be controlled remotely. If the issue persists, send the details and screenshots to support@ewelink.zendesk.com.

### 1/5 — Can't change WiFi networks

*2026-07-26, version 5.26.0*

Ridiculous. Support is not answering either

### 1/5 — Cannot use it in multiple devices

*2026-07-17, version 5.26.0*

Year is 2026 and yet you cannot sign into your account in multiple devices. It kicks you out from other device. This is ridiculous.

### 1/5 — Can’t use

*2026-07-14, version 5.26.0*

The second next button on android car player cannot be pressed, please fix it.

### 1/5 — Fehlerhaft

*2026-07-08*

Es lässt sich die Zeit nicht richtig einstellen. Aus 0 Stunden und 20 Minuten Timer werden nach dem Speichern 23 Stunden 20 Minuten, und das kam schon mal vor, wurde behoben und jetzt wieder. 
Außerdem habe ich ca. 20 Smarte Steckdosen und wenn ich nur eine bedienen will, ist genau diese dann offline. 
Bitte beheben. Danke.

**Developer response:** We understand how frustrating this can be. For the timer issue, please first check that your time zone is set correctly under Profile → Settings → Time Zone. As for the offline devices, please make sure they're connected to a stable 2.4GHz Wi-Fi network. If the problem persists, please send your device ID and more details to support@ewelink.zendesk.com, and we'll take a closer look.

## Most praised reviews (10 highest-rated)

### 5/5 — Change user name email address

*2026-08-02, version 5.26.0*

Used for years now and the App is getting better and better but how do I change my account email address?
And …
Why is it a problem if I log in from more than one device?
And …
The corners of the app on and iPhone are desensitised and require constant pushing when doing doing things like changing settings.
And …
Siri - when can we use?

### 5/5 — SONOFF bridge pro

*2026-06-13*

UPD. После обновления моста до версии 3.3.0 он снова стал регулярно вылетать, из-за этого прерывается установка новых прошивок на устройства.
UPD. После последнего обновления приложения мост обновился до версии 3.2.0. Пока вроде все устройства работают, не отваливаются.

С 3.0.0 на 3.1.4 отказался обновляться, ошибка. При входе в eWeLink мост вылетает с большой частотой, поэтому установленные устройства становятся неактивными, новые устройства добавить не могу. Если eWeLink не открывать, мост и все устройства работают нормально, сценарии выполняются.
Все устройства оригинальные Sonoff. И установленные, и те, что ещё в коробках. Куча денег на ветер

**Developer response:** Hello! Could you send more details about the bridge crashes after the 3.3.0 update to support@ewelink.zendesk.com? Please include the device ID, the crash/offline time, the status of the indicator light, and any screenshots so we can check further.

### 5/5 — SONOFF bridge pro

*2026-05-30*

UPD. После последнего обновления приложения мост обновился до версии 3.2.0. Пока вроде все устройства работают, не отваливаются.

С 3.0.0 на 3.1.4 отказался обновляться, ошибка. При входе в eWeLink мост вылетает с большой частотой, поэтому установленные устройства становятся неактивными, новые устройства добавить не могу. Если eWeLink не открывать, мост и все устройства работают нормально, сценарии выполняются.
Все устройства оригинальные Sonoff. И установленные, и те, что ещё в коробках. Куча денег на ветер

### 5/5 — Good reliable app

*2026-05-26, version 5.24.0*

Would have been very nice to be able to schedule actions based on sunrise and sunset for my time zone.

### 5/5 — Joy

*2026-05-21, version 5.24.0*

Very well and stable

### 5/5 — Сценарии  , обновления v5.14

*2026-04-16*

Спасибо что отреагировали! После обновления v 5.14 снова смог настроить электрокотёл по дням недели и по дневному и ночному времени работы! Использую для управления THR320D elite с датчиком температуры и влажности. Спасибо!

**Developer response:** Если вам нужна помощь, обращайтесь ко мне по адресу vera.wu@coolkit.cn!

### 5/5 — виджет

*2026-03-31*

Все ок

**Developer response:** Hi, the status of single-channel devices can be told from the Widget appearance. For multiple-channel switches, you could split them into single-channel devices and check the status on the home screen. Don't hesitate to contact us via support@ewelink.zendesk.com if you have more suggestions! Thank you!

### 5/5 — Aplikacja

*2026-03-25, version 5.22.2*

Aplikacja cały czas rozwijana, dodawane nowe funkcje, wszystko działa bez problemów.

### 5/5 — iphone problem

*2026-03-06, version 5.22.2*

It doesn't work on my iPhone either.

### 5/5 — Sonoff

*2026-02-28*

I don't understand all these negative reviews. Everything works 100%. I think many people have no idea about smart home control.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*