# Excellent — user reviews > 33 indexed App Store user reviews of Excellent by Alex Mercedes, rated 4.77/5 from 2,285 ratings. - Source: https://appshunter.io/ios/app/excellent/id841095185/reviews - App overview in markdown: https://appshunter.io/ios/app/excellent/id841095185.md - Rating breakdown: 5★ 1,822 · 4★ 109 · 3★ 39 · 2★ 11 · 1★ 60 ## What do users think of Excellent? Overall sentiment: neutral **Pros** - 🚀 Fast pickup - 👍 Safe and respectful service - 💰 Reasonable prices **Cons** - 🚗 Incorrect vehicle size/capacity - 💰 Inconsistent pricing and overcharging - 🐛 App bugs and issues **Commonly reported bugs** - App not working or crashing - Location tracking issues - Pricing discrepancies between app and driver **Most requested features** - Display price upfront before ride - Improve app reliability and functionality ## Newest reviews (11 of 33) ### 4/5 — Best app *2026-05-07, version 6.2* Best ### 4/5 — Great App...Minor annoyances *2021-04-17, version 6.1* I really wish that this would name the price of your ride prior to the ride being over. I have overpaid my rights for not knowing the price of my ride until after my ride is completed. It would be great to know before hand. ### 5/5 — Excellent *2019-08-24, version 5.01* Wonderful service and reliable! ### 5/5 — It’s lit *2019-07-21, version 5.01* Love these guys ### 3/5 — Not working *2019-06-07, version 4.03* This app needs to be updated. It won’t open, I’ve tried deleting and downloading several times and still isn’t working. ### 5/5 — Sam *2018-12-05, version 4.03* Excellent service A++++ Definitely will recommend it to friends. Thanks ### 5/5 — Thank you *2018-07-30, version 4.03* I Enjoyed the trip 🤗 ### 5/5 — Cab *2018-05-04, version 4.03* Great job ### 5/5 — my satisfaction *2018-04-17, version 4.02* love it cause i can just hop on the app and get a ride its usually $12 ### 4/5 — Ray from the bronx *2017-07-24, version 4.02* Love the app just has a bit of a glitch with the location but its not that bad timing is on point just a nice app too have ### 5/5 — Satisfied *2015-03-25, version 2.0* This is a good app especially because their is a lot of those taxis in the city which why its so fast never had a complaint ## Most critical reviews (10 lowest-rated) ### 1/5 — Queja *2025-09-05, version 6.2* Yo pido un taxi para 4 personas y no es el servicio que pido ya que tenemos que sentarnos los 4 en un asiento para tres personas , peligroso para mi ya que mis niños no pueden ir cómodos ni ponerse el cinturón. No es un buen servicio. ### 1/5 — Mal servicio *2024-06-11, version 6.2* Me dijo que la aplicación no es que dice el precio que es conductor entonces de quién es el error de la aplicación o del conductor? Se supone que la aplicación te da el precio y ese es el que debo pagar ### 1/5 — Pricing *2022-03-29, version 6.1* This app really needs to either update their pricing or let the drivers know the pricing on the app. they haggle over one price when the app says a completely different price. when you want to pay what the app says they try to kick you out the car saying the drivers don’t like to drive in rush hour. Like are you serious ### 1/5 — Bad app *2022-03-28, version 6.1* The drivers are over charging and not charging what it says on the app ### 1/5 — Horrible servicing *2022-02-28, version 6.1* No tiene tactica. Horrible servicio. ### 1/5 — Bad app *2017-01-29, version 4.01* When this app first came out it was good now this app is garbage does not let me create profile, cant add my facebook, and doesnt even load, its pure garbage. ### 1/5 — H O R R I B L E *2016-04-22, version 3.1* If I could give less than zero stars I would. Worry more about getting people cabs and less about how cute the app looks. Retards ### 1/5 — Unreliable service *2015-03-13, version 2.0* Sent for 2 cars in a row and both didn't show. When I called the dispatcher to complain he said he has nothing to do with the app and was unapologetic about it. Made me late for work!!! ### 1/5 — No good *2014-09-23, version 2.0* I set up a cab pickup and the cab never showed up ### 2/5 — horrible service *2016-03-12, version 2.0* I'm giving 2 stars because I am being courteous at this point horrible customer service argued about price given through application and felt pressured to pay more driver rude and tried over charging me while keeping me locked in vehicle Uninstalling immediately!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Professional driver *2025-10-02, version 6.2* Clean cars. ### 5/5 — Excelente *2025-01-06, version 6.2* Excelente job ### 5/5 — La taxita *2024-08-27, version 6.2* Buen Cervicio ### 5/5 — Great service! *2023-06-08, version 6.1* I like how I request a cab and it right there! Very reliable, however the app need improvement it keep requesting cab without me actually doing it, also at first it would let me know how far the driver is and now it doesn’t do that it doesn’t let me know when my driver is actually there. The app needs to be fix it has some bug issue going on. Other than that great service! I give it a three star for how the app need improvements. ### 5/5 — Safe Quick Respectful Reasonable *2023-03-20, version 6.1* I have been using this car service for over 6 years straight. Great service & prices. Safe, respectful ride ### 5/5 — Ride *2023-01-30, version 6.1* Everything was great ### 5/5 — Excelente aplicación *2021-11-01, version 6.1* Es mucho mejor pedir el taxi por la aplicación es más rápido y puedes ver por donde viene tu carro ### 5/5 — Payment option *2021-02-07, version 6.0* Please give credit and debit card option. ### 5/5 — Safe Quick Respectful Reasonable *2020-08-24, version 6.0* years ### 5/5 — great app *2019-12-29, version 5.01* great app very fast with pick up --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*