# Excellus BCBS — user reviews > 98 indexed App Store user reviews of Excellus BCBS by Excellus Health Plan, Inc., rated 4.50/5 from 1,766 ratings. - Source: https://appshunter.io/ios/app/excellus-bcbs/id1267673634/reviews - App overview in markdown: https://appshunter.io/ios/app/excellus-bcbs/id1267673634.md - Rating breakdown: 5★ 1,386 · 4★ 143 · 3★ 52 · 2★ 27 · 1★ 158 ## What do users think of Excellus BCBS? Overall sentiment: negative **Pros** - 📱 Easy to navigate - 🔍 Helpful information display - 🤳 Apple Wallet support **Cons** - 🔒 Difficult login/registration process - 🐛 Frequent crashes and glitches - 💳 Inability to make payments - 🔍 Inaccurate or missing information - 🔍 Poor search functionality **Commonly reported bugs** - Login verification code not received - Member card information not loading - Keyboard blocking UI elements - Incompatibility with newer devices **Most requested features** - Itemized billing information - Improved dental coverage visibility - Seamless login and account management ## Newest reviews (13 of 98) ### 1/5 — Thanks for the update *2025-12-31, version 2.34.0* Now it's just blank except it says member cards. ### 1/5 — Just got the card *2025-12-29* Medicare here I come. Off to a good start...won't scan the card. Started to sign up either my information is wrong or I'm not in the system. Exactly what others have said, medicare will not be easy. Just not gonna sign up. ### 1/5 — SMH *2025-12-23, version 2.33.0* Not good….cant login! And no way that I can find to delete the app. If it gets fixed I will give better rating. ### 1/5 — Cant log in *2025-12-02, version 2.33.0* I don’t know what the issue is but it doesn’t let me log on. What good is having the app if you can’t use it? ### 1/5 — Can’t register *2025-09-30, version 2.31.0* I have tried registering twice now. The email has never come through that would allow me to create an account for the app. ### 1/5 — Itemized bill *2025-05-28, version 2.28.0* Cannot find a itemized bill from Strong Hospital from 3/22-3/23/25 ### 1/5 — Terrible app. *2025-05-13, version 2.28.0* Very slow especially at sing in. I have no issues with my internet service ### 1/5 — Legitimately unusable *2025-04-21, version 2.27.0* Cant even log in without 10 different bugs to drive you insane. And thats before you get to enjoy the wonders of american healthcare. ### 1/5 — Cannot login; never sends code to email *2025-02-17, version 2.25.1* Cannot login; never sends code to email ### 1/5 — You literally can’t sign in on iPhone SE 2022. *2025-02-15, version 2.25.1* The keyboard won’t go away for email verification code so you cannot press the button to sign in. Please fix asap. ### 2/5 — Dental *2025-02-09, version 2.25.1* Can’t get my dental coverage. ### 1/5 — Impassible 2 Step Verification *2025-02-06, version 2.25.0* Unable to login into the app as the 2- Step Verification puts on screen a keyboard that covers the submit button, with no way to remove the keyboard or bring the button into the view. Embarrassing ### 1/5 — Search *2025-01-14, version 2.24.0* I was trying to find a particular provider. Search results showed an extensive list. Nice. I chose one to read about them. Then, I want to go back to the list. I select "Back". The result is a blank search page. The list is gone. I must retype the search words. This happens Every time. Not good. ## Most critical reviews (10 lowest-rated) ### 1/5 — Still the worst I T ever *2026-05-17, version 2.35.0* Can't make a payment online on the phone and can't make a payment on the app without signing in. At least you're consistently bad. ### 1/5 — App *2026-05-12, version 2.35.0* To confusing ### 1/5 — This insurance sucks *2026-04-20, version 2.35.0* This insurance you guys are just a bunch of bloody thieves ### 1/5 — Worst App on my phone *2026-04-14, version 2.35.0* At least half the time I try to log on I sit there watching the wheel go round and round indefinitely. That’s if the login icon even responds when you touch it. ### 1/5 — Still utter garbage app *2026-04-04, version 2.34.0* For no apparent, or fixable, reason, this garbage piece of junk app now no longer accepts either my wife’s or my log-in information. Doesn’t allow a reset of anything despite us having all our subscriber information. Why would we want to log in and check our claims and coverage anyway?! We are now forced to call Excellus and wade through their equally trashy phone system to talk to some moron. App works no better than their health plans. ### 1/5 — Very difficult to use *2026-03-08, version 2.34.0* The app is good at telling you about what your coverages are and about the claims you have but there is no way to do a search for the information I need. For example, I want to renew a prescription…I can’t find how to do that or where to go to do so. ### 1/5 — Terrible update *2026-01-08, version 2.34.0* After this last update, app won’t open at all! ### 1/5 — New card /1/26 *2026-01-07, version 2.34.0* I am very upset with my renewal information as of 1/1/26. Your company had to move me to the Essential plan and I have yet to receive my new card. I have called customer service 5 times and have never talked to anyone. I have been left on hold for over 20 minutes for the longest times . I checked on line to order my new cards and it still shows me with my old plan. I have been happy with your company for years but this is unacceptable. ### 1/5 — Horrible app *2026-01-07, version 2.34.0* Can’t even login. Please Excellus, fix this! Can’t believe it was even released! ### 1/5 — Glitchy *2026-01-06, version 2.34.0* You can’t even log into the app nonetheless use any functions without experiencing 100 glitches and failed attempts. ## Most praised reviews (10 highest-rated) ### 5/5 — Service at Excellus BCBS *2026-07-30, version 2.36.0* The medical plans are great and there’s a good selection, I’ve been a customer for more than 2 decades and I am pleased. ### 5/5 — Service *2026-07-30, version 2.36.0* Great Insurance ### 5/5 — Prescriptions *2026-01-08, version 2.34.0* Very difficult to locate prescription coverage ### 5/5 — Love how easy it is to use *2025-10-29, version 2.32.0* Easy to navigate. Information is reported in an easy to understand format. ### 5/5 — Great App *2025-05-29, version 2.28.0* I’ve been using this app for few years now to pay my premium, check my claims and see how much my insurance covered my medical bills, and had no issues navigating this platform. Great service. ### 5/5 — Share member ID *2025-04-08, version 2.27.0* Looks great ### 5/5 — Easy to use *2025-01-06, version 2.24.0* The app works well and I’m very happy. ### 5/5 — Love it! *2023-08-09* This app is not only intuitive but it saves me time. Thank you! ### 5/5 — Does the things I need it to do *2022-08-24, version 2.8.61* I can see my member card, check my deductible and see latest claims. It does what I need it to do. ### 5/5 — Easy access to Member Card and Claims History *2020-01-30, version 2.4.1* It is really great to always have an up to date member card with me. I no longer have to carry it with me or remind my husband to take it with him! And seeing my claims history makes it so easy to review what I owe and estimate my future costs! Can’t wait until Dental claims get added too! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*