# Exchange Bank & Trust — user reviews

> 13 indexed App Store user reviews of Exchange Bank & Trust by Exchange Bank & Trust, rated 4.80/5 from 989 ratings.

- Source: https://appshunter.io/ios/app/exchange-bank-and-trust/id1667371553/reviews
- App overview in markdown: https://appshunter.io/ios/app/exchange-bank-and-trust/id1667371553.md
- Rating breakdown: 5★ 889 · 4★ 65 · 3★ 12 · 2★ 5 · 1★ 18

## Most critical reviews (10 lowest-rated)

### 1/5 — Might like it

*2024-03-20*

Might like it if I could find away to download the new version.

### 1/5 — App not working

*2024-03-19*

App not working

### 1/5 — Missing Transactions

*2023-05-17*

This new app is so frustrating. It sure is pretty, but it’s never accurate. My transactions take DAYS to appear causing confusion on what transactions have been deducted from balance and which have not yet. One day a certain transaction will appear, then the next day it disappears from the app. Then days later it pops back up again. I have no idea how much money I actually have most the time because of the delay in presenting transactions.

### 2/5 — Semi reliable

*2025-07-17*

App has an incredible amount of errors when updating account balance

### 3/5 — Problem

*2024-02-03*

I can’t find my account balance after a transaction.

### 5/5 — Online banking

*2026-07-30*

Always excellent service!

### 5/5 — Using ENB

*2026-03-10*

Always easy to use. Staff very responsive to my needs.

### 5/5 — EBT

*2026-02-13*

BEST BANK IN AMERICA!!!!

### 5/5 — Herbert  Cline

*2025-11-04*

Great Banking

### 5/5 — Thank you

*2025-08-15*

Been a member since 1985. Never disappointed.  Keep doing good. God Bless.

## Most praised reviews (3 highest-rated)

### 5/5 — Great Bank!

*2024-11-23*

Been with ENB for 55 years (joined in 1969 as a cadet at USAF Academy).  No plans to ever change !  Never been inside the door, but never been further than a phone call away no matter where I was in the world.

### 5/5 — Customer service

*2024-10-15*

I have always received the best, professional, polite and personable service from the tellers, bookkeeping, and customer service managers. Hillary, Deena and Toni are the best in accounting, Maggie and Kaylene at the Lansing branch always have a polite and warm welcome when I do business inside the bank. Monica was ALWAYS my go to person, since she has changed job description I can assure you that she trained the new employees to be professional, polite and always personable with the customers. I may have forgotten some of the names, however I appreciate the outstanding service from everyone.

### 5/5 — New app for Exchange Bank. MSM

*2023-04-14*

I like it. A slight learning curve but not too steep.  I like the added security features too. Good job. GBY +++++

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*