# Excite Mobile Banking — user reviews > 74 indexed App Store user reviews of Excite Mobile Banking by Excite Credit Union, rated 4.78/5 from 2,807 ratings. - Source: https://appshunter.io/ios/app/excite-mobile-banking/id441879558/reviews - App overview in markdown: https://appshunter.io/ios/app/excite-mobile-banking/id441879558.md - Rating breakdown: 5★ 2,283 · 4★ 199 · 3★ 42 · 2★ 20 · 1★ 52 ## What do users think of Excite Mobile Banking? Overall sentiment: positive **Pros** - 👍 Convenient banking - 🚀 Easy to use - 💡 Helpful app - 🚀 Intuitive design - 👍 Reliable - 👍 Functional - 👍 Saves time - 👍 Secure connection - 👍 Instant access to accounts **Cons** - 🐛 Frequent errors/app not working - 🐛 Check deposit issues - 🐛 Camera not working for check deposits - 🐛 Login issues for additional users - 🐛 Inconsistent performance - 🐛 Crashes/freezes - 🐛 Compatibility issues with new OS updates **Commonly reported bugs** - Check deposit feature not working - Camera issues for check deposits - Login problems for additional users - Frequent errors and app not working - Compatibility issues with new iOS versions **Most requested features** - Facial recognition login - Ability to pay credit card bills within the app - Cash deposit functionality - Improved ATM locator with dynamic map updates ## Newest reviews (10 of 74) ### 4/5 — Check deposit is broken *2022-10-18, version 2021.11.0.57* As reported by many users since mid-September — the check deposit functionality is broken. Should it take over a month to fix that? ### 2/5 — Can’t take pic of checks *2022-10-14, version 2021.11.0.57* Can’t take picture of checks ### 2/5 — Camera issue *2022-10-12, version 2021.11.0.57* Camera for deposits stuck on one position ### 2/5 — Unable to deposit checks *2022-09-19, version 2021.11.0.57* I have been using the check deposit feature for years with no problems. Five days ago I can no longer deposit checks. After entering the amount of the check and selecting “camera” a message appears to “rotate your phone” but then the feature is frozen and the user cannot continue on the app. Only thing left to do is to close the app by sliding it up. I have visited the bank in person and reported this problem to the bank about 4 days ago and the problem still persists. ### 5/5 — 32 + years *2022-05-04, version 2021.11.0.57* 32 years, never a problem when you have to go into a branch that’s always good, can’t complain about anything ### 5/5 — Excited App User *2022-03-13, version 2021.11.0.57* Love the new colors looks slick. The app is reliable and the functionality has improved significantly! ### 5/5 — It’s easy, I love it! *2021-09-01, version 2021.6.0.52* Love the ease of online banking via the app especially, making deposits! :-) ### 2/5 — Union doesn’t work for credit boost *2021-03-20, version 6.5.5.50* This credit union doesn’t participate in capital ones credit boost. Really annoying it’s how I pay all my bills ### 5/5 — Fewest clicks imaginable - so fast and easy *2020-12-24, version 6.5.5.50* Hire that SW engineer for ever. ### 5/5 — Fraud *2019-07-25, version 5.12.2* I feel as if the fraud dept is lacking and not notifying customers of same. I recently found 6 fraudulent transactions and never once did Alliance contact me about it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash *2024-07-02, version 2024.04.11* Don’t even bank with these people ### 1/5 — Only primary cardholders allowed to use the app? *2023-01-07, version 2022.9.2.1* I can log into the web browser, but I cannot log into the app. Customer service says only primary account users can access the app not additional users ### 1/5 — Camera for check deposit doesn’t work *2022-10-04, version 2021.11.0.57* With the new ios 16.0 release, the app doesn’t work with the camera for check deposit image capture. ### 1/5 — Unable to deposit checks *2022-09-24, version 2021.11.0.57* The check deposit feature is no longer working. Stuck on message to rotate device. ### 1/5 — Most of the time down *2022-03-03, version 2021.11.0.57* Lots of problems. Most of the time I get errors or the app is not working. ### 1/5 — The app doesn’t work properly at all *2019-07-24, version 5.12.2* The old Alliance Credit Union app worked well, but I only receive Error messages from this Excite app. Incredibly annoying and inconvenient! ### 1/5 — There’s always something goodbye *2018-09-24, version 5.10.1.19* I need to transfer my money so I can pay people there money and I can’t because there’s always problems with this app and most of the time I am out of town and not able to go to the bank, so they are forced to wait there payment I’m done with this bank and going to Wells Fargo goodbye. ### 2/5 — Zelle *2026-08-11, version 2026.4.2.4* I find the Zelle a little difficult to use ### 2/5 — Not working *2023-06-22, version 2023.3.0.1* I’ve tried depositing a check for 2 days now, it keeps saying application error. This is unacceptable for a banking app ### 2/5 — Can’t mobile deposit check *2022-12-03, version 2022.6.0.1* So annoying that I’m only to deposit checks sometimes. Most of the time I can’t because it says to rotate. Sometimes the rotate works & other times it doesn’t. Very inconvenient ‘ ## Most praised reviews (10 highest-rated) ### 5/5 — Great place! *2026-08-28, version 2026.4.2.4* I started banking here 53 years ago when it was still Alliance Credit Union. They were great when my purse got stolen, and stopped all my accounts right away. ### 5/5 — EASY PEASY *2026-07-27, version 2026.4.2.4* LOVE THE TECH! ### 5/5 — Easy to access *2026-05-24, version 2026.01* Fast and easy to log in ### 5/5 — Nicest people to work with *2026-02-21, version 2025.10.1.3* Awesome place always treated nice Everyone is easy to work with Everybody is helpful Easiest way to receive money make payments and they love you Need help have a problem need to work with them they will always helpful. This is the best place to ever use to buy a house car motorcycle from. ### 5/5 — Love my ECU mobile app. *2025-05-04, version 2025.2.2.3* It has become my budgeting aid and helps me monitor my finances. Also, helps me make less trips to the bank. ### 5/5 — EXCITE *2024-08-25, version 2024.04.11* I love dealing with a small bank and EXCITE CREDIT UNION does the job. They have Friendly tellers and staff and are always ready to help. What more can you ask for? ### 5/5 — Love it *2024-05-23, version 2024.1.0.3* Great app ### 5/5 — I can pay my own car payment *2023-12-30, version 2023.10.1.1* The bank is constantly doing things without authorization with my money in account and going to stop using this bank if this continues ### 5/5 — Awesome *2022-10-09, version 2021.11.0.57* I recently opened an account at Excite! I’ve been completely satisfied with in-person and mobile banking! Thanks Excite! ### 5/5 — Nice service *2022-06-05, version 2021.11.0.57* Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*